Etsy
Reviews and Complaints
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Verified ReviewerMy refund needs to go back on a new card my old card has ground on it
- No live oerson to talk to on the phone
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Laurel, MarylandHaving problem placing my orders
You need to check out a Charles Gomes, tel.# 540-726-****, who I spoke to at Wtsy Customer Support earlier this week, because I had problems with Etsy not accepting my 2 credit cards for 3 outfits I wanted to buy. My Ccs are in goid credit standing...no balances.
He proceeded to tell me that there is someone trying to buy "bitcom" by using my savings acct. with M& T Bank. Now, how does he know about my M&T bank accts? He proceeded to use ETH, moon "something" and 2 other sites to transfer close to $6,999.00 from my savings acct to my checking acct.
I was very suspicious. So I told him I have a dr.'s appt that I had to go to, and he told me to call him when I return. I immediately went to my bank, told them, and they went into action, shut down my checking account and put a hold on my savings acct., so I was saved. NOW, HOW THE *** DID SOMEONE FROM ETSY SUPPORT HAVE ALL MY BANK INFO TO DO THIS TO ME.
I gave you his info...NOW YOU INVESTIGATE HIM/THIS...AND FIND HOW WHO ELSE THIS WAS DONE TO. HOW CAN ETSY HAVE SUCH PEOPLE WORKING FOR THEM???
- Difficulty in contacting customer service
- Unrealistic expectations placed on sellers
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkSeller not swaping a item for a bigger sixe
provider not responding
no response
Preferred solution: Full refund
User's recommendation: if you buying from the UK American sizes are a lot smaller than ours
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Kalona, IowaMy balance on my bank.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Don't see my order
Company fixed the issue and I have been provided with apology. Contacted Etsy support group
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor communication and business practices
I wish I could rate them at 0. I had a shop all my items were handmade by me, all my photos were done by my son.
All my shipping was at the post office with tracking and insurance at my expense within 6 hours or less. All my communication was stellar and my customers said as much in my reviews. Immediately after my first sale before I could print the shipping label I was suspended. I was in direct communication with my customer and at my desk and logged in when the sale went through.
They said oops our mistake, but I still had to go to the post office and ship before Etsy got it straightened out. Right before my account was out of the 90 day probationary period they put my account on reserve meaning they could keep a portion of my sale profits for a month or when something was delivered. This prevented me from offering custom items. As soon as the reserve expired which was 90 days long I got 3 more sales because it was Christmas.
These items were delivered before there projected delivery date. 2 weeks later on December 24th they suspended my shop again without a reason given. I have filed 2 appeals. When this happens EVERY WAY to contact them other than email gets deleted.
No one answers the phone or returns the voice-mail no one returns the emails. So I created another account and tried to live chat and they said they can't help me and to contact from the suspended account even after I told them I could not.
I don't want to sell on etsy anymore, but now it is the point. Absolutely horrible company to sell on and they pick and choose which terms and conditions they will follow.
- Etsy has horrible communication they pretend to care
Preferred solution: A response to my communications
User's recommendation: Don't sell on Etsy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHave not received an embroidery design order link
- Poor dispute tools and no phone number to dispute team
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Birmingham, AlabamaDidn't receive order or help
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Made a purchase. It is not on my account and the email is not readable.
Company fixed the issue and I have been provided with apology. Product received
- There are no positives
- You will loose your money3
Preferred solution: Deliver product or service ordered
User's recommendation: Don't buy from this site
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy order was redflagged i need my refund immediately
- Never respond to any questions
Preferred solution: Full refund
User's recommendation: Don't shop with etsy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerListen I gave a review to some place n it went to ELITE ENGRAVING instead of where it was suppose to go so I need that review to be taken off their reviews!
Preferred solution: This resolved get off of ELITE ENGRAVING review
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Uesless
- Lovely items
- Cannot get in touch with them at all - no customer service help
Preferred solution: Deliver product or service ordered
User's recommendation: Take care when ordering
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot receiving my shipment
Preferred solution: Deliver product or service ordered
User's recommendation: Plese check this
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot the full amount ordered
- You can find a diversity of products
- Shipping cost and no company phone number
Preferred solution: Deliver product or service ordered
User's recommendation: It was very expensive shipping and took a long time coming. Then it was missing two donkeys.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSeller won’t cover return postage
- Good variety
- Terrible customer service
- Would not help me in this scenario
Preferred solution: Full refund
User's recommendation: Make sure you order correctly , these are like one inch I need 3 1/4 inches
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Without any reason my WhatsApp number is banned please review my account and unban as soon thank you WhatsApp team My Number+91 8360****00 dilbag.mkd@***.com