Resolved
Suzanne e Rtj

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Verified Reviewer
| map-marker Union Hall, Virginia

Resolved: Have not received my order

Updated by user Sep 26, 2023

Company fixed the issue and I have been provided with apology.

Original review Sep 11, 2023
I'm still waiting fir my dog console bed..u took my money and I will fight to get that back so get ready
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Jessica H Soq

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Verified Reviewer
| map-marker Derby, Derby

Suspended account

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My account has been suspended due to suspicious activity through no fault of my own and I have contacted Etsy many times for months with absolute no response on how to resolve the issue and get my Etsy shop back. I didnt receive any emails when the account was suspended and now I cannot sign in to do anything including contacting support!
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User's recommendation: Stay away from Etsy selling

Shannon H Ldv

I can’t get the help I need

I was sent the wrong product and I keep getting the runaround. Your emails dont work. The lady on the chat disappeared I need this resolved.
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Loss:
$22

Preferred solution: I would like the product that I purchased

Shey Ggk

Had a email safety

I had a email last night I'm worried about asking for balance on my card and my account might be suspended.If I dont give details.
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Preferred solution: I would like to check if its,a scam

Susan J Mop

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Verified Buyer
|

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Verified Reviewer

I order, i feel like the company is very irresponsible

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Etsy - I order, i feel like the company is very irresponsible
My order is not received ets, i feel like the company is very irresponsible Susan jacob. NG11 8PU 41,Garrette Grove. Clifton Nottingham
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Loss:
$24
Pros:
  • Top

Preferred solution: Deliver product or service ordered

User's recommendation: Very poor response

Shawnee T Jmv

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Verified Reviewer
| map-marker Hammond, Indiana

Customer complaint

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How we are not able to speak with you all when you have people that have business that's under you all name can do whatever they want to customers and we can't get it resolved. I have a big issue and one of your workers or should I say your business partner have poor customer service, and she study doing what she want and it's not fair to people who have our side business dealing with her I need to speak with someone
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User's recommendation: how poor customer service like the people who we purchased from

ShaVonda T Zsz

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Verified Reviewer

Refund issue

Upset upset, upset, upset, upset upset upset upset upset upset upset, upset, upset, upset, upset upset upset upset
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Cons:
  • Not able to contact an individual for customer service

Preferred solution: Full refund

Lisa L Rjq

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Verified Reviewer

Have not received my order

Have not received my order. I would like to know why. I paid with my card and on banking account was charged but no merchandise was delivered. Order was placed on 10/5/2023
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Loss:
$13

Preferred solution: Deliver product or service ordered

sara p Kyc

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Verified Reviewer

I CANNOT ENTER MY PAGE

Updated by user Oct 15, 2023

i cannot have access to my account because of the authenticator mode.

Original review Oct 08, 2023
I did al that i could to get back my verification code, the two authenticator factor that i make when i created the account, so now i'm stuck!!! People are buying and messagging and I CANNOT RESPOND I'ts been days that i don't know that to do,please help me. My EMAIL: lunacristals@***.com Please help me
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Preferred solution: account servce, i cannot enter because the two authenticator factor

Patty H Sds

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Verified Buyer
| map-marker New York, New York

Order placed haven't heard from Co only the receipt show charged

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Etsy - Order placed haven't heard from Co only the receipt show charged
Etsy - Order placed haven't heard from Co only the receipt show charged - Image 2
Nobody me from Mountain manna design company. They only show an email to me that they charged me and I cant contact anybody from their company.
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Cons:
  • Lack of communication with etsy customer service

Preferred solution: Contact from the Co that they are working on or going to ship my order. Communication !

User's recommendation: Poor communication

Kanokporn S

Refund

Etsy - Refund
Etsy - Refund - Image 2
I want to talk to customer service I want to complain seller I want money back tree he send to me only 2stick no root till now more than one month is dead
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Loss:
$89

Preferred solution: Full refund

1 comment
Guest

I had problem with plant but in different level. The seller sent me the invoice with different company name that is not related to the seller.

It was a kind of strange, and the plant was expensive and not so great. I got mad at the contents of the invoice.

So Etsy radically resolved my problem. Etsy refunded me the money of the plant without me asking for refund.

Cason E

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Verified Reviewer

Cancellation

I no longer want emails sent to me its not helping and I want my info deleted you are bothering me to much
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Preferred solution: Cancel my email an account

User's recommendation: Don't give emails

Resolved
Ludmilla L

Resolved: Etsy took my money?

Updated by user Sep 29, 2023

Company fixed the issue and I have been provided with apology.

Original review Sep 22, 2023
I couldn't fulfil my order a d I issied a full refund to buyer. But Etsy withhold £48, which is 1/3 of the price. I wanted yo know the reason Tealheritage UK
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Loss:
$48

Preferred solution: Price reduction

Anonymous
map-marker Los Angeles, California

Wrong payment amount, and never was helped

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Was never contacted for the help I needed and never helped with my issue. Called customer service too and was disconnected.

Sad business and been a customer for many years, sadly I will leave this site and not use this site to sell anymore. Yall took my money and hard earned time. Waste of my time.

I would be losing funds and item if I had Shipped my item before noticing what they were really going to pay me at the end of everything, i couldnt back track why im losing so much money on this transaction, they only wanted to pay me a measly 6 dollars on a 30 dollar profit and still didnt give me a breakdown of why im losing so much money unreal. Sorry I can't continue making your pockets richer any longer.

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User's recommendation: Don't use this site, I didn't get customer support at all. With issues No numbers or emails work. I used them for years and my senority didn't matter to them at all. I was only paid what they thought I should of been paid. Not what the customer paid for my item. I'd be losing item and funds. Sorry waste of time.

Gina L Hxk

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Verified Buyer
|

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Verified Reviewer
| map-marker Seabrook, Texas

My purchase cancelled!

Etsy - My purchase cancelled!
Etsy - My purchase cancelled! - Image 2
Etsy - My purchase cancelled! - Image 3
I was looking forward to my order and boom they cancelled on me. Copycat Gucci bag 160.00 I want a refund!!
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Loss:
$165
Pros:
  • Cool merchandise
Cons:
  • Who are the sellers

Preferred solution: Full refund

User's recommendation: Watch for scams now they have my info

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