Etsy Reviews

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Company shut down

I got a doll from a company that was no longer in business but had a doll still on their site and when i purchased it the next day the doll was gone off my purchase site and the company was completely gone. But thankfully for your site Esty has already replied and are having my money refunded to my account in a few days . Thank you so much for the help it is greatly appreciated. I am so glad i found your site and you was able to help me. Thank you Patricia Berrios

User's recommendation: To always look at the total sales and reviews.

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ID
#2230810 Review #2230810 is a subjective opinion of poster.
Location
Calhoun, Georgia
New Reviewer

I can't send messages

every time I try to send a message it says that I cant because I havent confirmed my email, but there is no option for me to confirm my email.
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ID
#2223751 Review #2223751 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Cannot get into the Etsy website

Hello, I am trying to order a first birthday mini crown for my grandson. I found the one I wanted but I am unable to order it. Anytime I try to click on my cart or place an order, this notice pops up & says, "Whoops, something went wrong. Try again" I try again & it says the same thing. Could you please tell me what I should do to solve this problem? I recently changed my password but I cannot find where I would enter that. I just keep getting the same notice. Please get back to me very soon, I need to order this. Thank you, Sharman Leedom
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ID
#2218845 Review #2218845 is a subjective opinion of poster.
Pros
  • Reasonable pricing of most products
  • This site has some amazing things to advertise
Cons
  • No response from etsy
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Tracking packages

I order a lot from Etsy. I just would like when a seller creates a shipping label that they actually have placed the order with the postal system. I get emails that my order has shipped then when I track the order it says the label was created but the USPS have not actually received the package. Really annoying.
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ID
#2218802 Review #2218802 is a subjective opinion of poster.
Pros
  • Large variety of sellers
Preferred solution
Let the company propose a solution

Unable to message sellers

The app says to contact customer service. I have tried to call, email, instant message. Nothing, no response.

User's recommendation: Don’t hold your breath.

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ID
#2217469 Review #2217469 is a subjective opinion of poster.
Location
Covington, Louisiana

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I'm stuck in the Australian version of Etsy for some reason.

I'm stuck in the Australian version of Etsy for some reason.
Somehow I'm stuck in the Australian version of Etsy, but I'm in America. Don't get me wrong, I love Australian and have a good friend that lives in Perth, but being now stuck in this version means I've lost all my original shop favorites, followings and followers. I used to have like 50 followings and now I have 3. I don't know how many followers I used to have but now that is only 3 as well. Also, I really miss all my favorite shops. I even went back to old emails to grab their shop and owner names and can't even contact them?! What the deal?! If anyone knows how to fix this and get me back to the U.S. version, please let me know. Yes, I've tried to put just etsy.com, logging in/out/in, and going to known shops, but no matter what the site always defaults back to Australia. Is this weird or is Etsy HQ'd in Australia and I didn't know it? Or? :-) Thank you.
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ID
#2215172 Review #2215172 is a subjective opinion of poster.
Service
Etsy Customer Care
Pros
  • Excellent diversity of products
  • Until recently i thought it was a nice website
Cons
  • No response from esty
  • Unable to post to their forum
  • No real contact form
Preferred solution
Let me back into the U.S. version of Etsy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

USA customer service number

Is only a recording telling you to go to the website. There are no physical people to talk to when you have a serious problem. Like updating your email causing you to lose connection between your shop and regular account and not being able to update or change anything in the shop.

User's recommendation: Go to the web site at Etsy.com/help and enter a ticket and wait for a response.

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ID
#2185890 Review #2185890 is a subjective opinion of poster.
Service
Etsy Customer Care
Preferred solution
Let the company propose a solution

Delivery

It actually was not the companys fault for my issue. The facial mask is very well made. High quality. The mask was Delivered to the wrong address. It went to a Neighbors house and I was not aware for a number of days. The shipping was on time. Disregard the previous review

User's recommendation: Very well made. Recommend this product.

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ID
#2181746 Review #2181746 is a subjective opinion of poster.
Location
Houston, Texas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

You can't make a correction to a delivery address

I ordered a lovely piece of artwork from a very talented etsy vendor and the online shipping section doesn't let you go back and make changes. It's a gift that was supposed to ship somewhere other than my home address but I couldn't correct it. There's no customer support available and the vendor had to do alot of extra work because of it. Not cool etsy!!!

User's recommendation: Be careful if it's a gift order that you don't let it autofill your info.

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ID
#2169470 Review #2169470 is a subjective opinion of poster.
Pros
  • Human contact from vendors
Cons
  • No customer service
Loss
$10
Preferred solution
fix the website so a gift order can be shipped to a different address

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My valid debit card refused

Unknown technical fault, Etsy replied after 3 days with copious suggestions. I fixed myself before their reply by entering same card as a new card? Probably not Etsy fault.
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ID
#2158923 Review #2158923 is a subjective opinion of poster.
New Reviewer

Shop and or listings not showing up in search need to be reindexed

Calling the number was pointless. They just tell you to email them basically. This is very upsetting. I am very disappointed in Etsy right now. They are taking advantage of their sellers and buyers.
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ID
#2156914 Review #2156914 is a subjective opinion of poster.
Location
Fresno, California

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Verified Reviewer
New Reviewer

I have not been paid for order # 174530**** purchased by Maggie Wood on 8/16/202 amount to ETSY $98.60.

I have not been paid for order # 174530**** purchased by Maggie Wood on 8/16/202 amount to ETSY $98.60.
This is my ETSY Shop: https://www.etsy.com/shop/JewelArtWatercolors This order was purchased by Maggie Wood 8/16 and paid $98.60 to my Etsy account then produced and shipped by Gooten and was delivered to Maggie on 8/25/20. I have not been paid my portion from ETSY and I'm very frustrated. Seems like it takes a long time to get paid????? Please advise asap. Elizabeth (Liz) Grayston
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ID
#2140320 Review #2140320 is a subjective opinion of poster.
Location
Layton, Utah

My etsy payment has been limited for about 5 day

never answer my email and call
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ID
#2126664 Review #2126664 is a subjective opinion of poster.
Location
Kuala Lumpur, Kuala Lumpur
New Reviewer

Problem with bank account

Etsy - Problem with bank account
Etsy - Problem with bank account
Someone has changed my banking account number it was previously ending in 2000 that is the correct one but now It's ending in 9245 and that one is wrong!!
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ID
#2123369 Review #2123369 is a subjective opinion of poster.
Location
Pinson, Alabama

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Think Mastercard Contest Unfair To Non card Holders

Received no reply to my complaint as of August 13 2020.
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ID
#2115241 Review #2115241 is a subjective opinion of poster.
Location
Scarborough, Ontario
Preferred solution
Let the company propose a solution