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Verified Reviewer
New Reviewer

Over charged

I was double charged for my order, i gave up with my old account. My problem WAS NOT solved and not happy im out money because you guys charged 2x and I only purchased once. My old account it was me all times and was canceled 2x.
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ID
#3167555 Review #3167555 is a subjective opinion of poster.
Location
Broken Arrow, Oklahoma
Loss
$82
Preferred solution
Full refund

Nothing has happened, I have not heard from the company

We have subscribed to the Bloomberg Magazine and we are not getting all the issues, only half of them. Please send all issues. Thanks!
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ID
#3167421 Review #3167421 is a subjective opinion of poster.
Location
Los Angeles, California

Not happy with my order

This was and still is the worst customer service and order I made with Etsy. I don't understand why I was thrown off to the buyer.
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ID
#3167250 Review #3167250 is a subjective opinion of poster.
Location
Hyattsville, Maryland
New Reviewer

Failed item

Please help I order a very important Christmas present which is in defaulting was speaking to elllen . NO HELP ST ALL!!! I want an answer from etsy

User's recommendation: Don’t order … no help.

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ID
#3166888 Review #3166888 is a subjective opinion of poster.
Location
Baden, Pennsylvania
Loss
$60
Preferred solution
Deliver product or service ordered

My account was closed .I want reopen it

我的商店没有做错我不知道为什么它关闭了,我怎样才能取回先生的帐户i just had only one account, i paid the listing already,so give me reason , if you closed my shop ,you need give me the refund,this is so funny complain ,i will never back Again ,
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ID
#3166799 Review #3166799 is a subjective opinion of poster.
Location
New York, New York
New Reviewer

Can't add new debit card to my account

Etsy - Can't add new debit card to my account
Hello my debit card got compromised and Navyfed sent me a new debit card but it wont let me add the new debit card it keeps saying cant add card while shopping or something like that? Thank you
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ID
#3166775 Review #3166775 is a subjective opinion of poster.
Location
Phoenix, Arizona
Preferred solution
Trying to add new card
New Reviewer

I need help with my shops

I have asked Etsy to help me delete the accounts associated with mizfitnations@***.com accounts EXCEPT for the one that has a profile of LeahMarie. I cannot get an answer or any help. All my banking info is attached to that shop and they won't help me get in. Please I have asked numerous times for your help

User's recommendation: I'm not sure how I would recommend anyone to start with Etsy. First of all, I have sent numerous emails. I finally had someone help me get a new account going, but no sooner did I get it up, and they suspended my account. They did, however manage to take my money for the listings, but suspended the account so I could not sell the items they took the money for. Then, they still have not responded to any of my emails asking for help. Finally yesterday I asked them to return the money they took from me for my listings, since they did not let me sell them. I was on Etsy 12/13/21 and suspended 12/14/21 with no explanation of why, and no return emails. I have not to this day gotten a response from Etsy. My friend sells on Etsy and she does not understand why I was suspended. I even had emails from the companies I see products from, as I am a resale small business, and I make t-shirts, and they still have not responded. I guess I don't understand how they can take your money for listings you are not able to use because they suspended your account with no apparent reason. It's been past 24 hours for many emails that I have had no responses to. As of now I asked for my account to be closed. I still have not gotten an email on that either. Thank you.

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ID
#3166772 Review #3166772 is a subjective opinion of poster.
Location
Holdingford, Minnesota
Loss
$320
Preferred solution
I am looking for a refund, a reason to why I was suspended, and an apology for all the time I wasted trying to get my business up and running.

Etsy is doing all it can to NOT talk with its customers

Despite Etsy telling you that you can set up a call back from Etsy - that's not true. There is NO call back option. Called 844.935.3879 and MOST the time the call was dropped by Etsy, but after 34 times it went through and after another 45 min hold a person came on and dealt with my really simple request. I then asked the Etsy staff how to get this call back set up that was repeatedly noted while on hold, and she hung the phone up on me. Etsy also notes that SOON that 844.935.3879 number will not work as they "setting up a new help system" - me thinks to where NO HUMAN is ever reached at Etsy.

User's recommendation: FACTOR THE LACK OF SUPPORT INTO YOUR DECISION TO PURCHASE FROM ETSY.

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ID
#3166131 Review #3166131 is a subjective opinion of poster.
Location
Seattle, Washington
New Reviewer

Trying to confirm delivery date of purchase on December 9

Chat room unsuccessful in completing my request How many more steps do I have to go through just to find a confirmation of an order that I placed on December 9 this is way too many steps to go through to just get a simple answer of delivery date
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ID
#3166098 Review #3166098 is a subjective opinion of poster.
Location
San Mateo, California
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

To find out how to do a return

The shirt is too small and I would like to return it for either another shirt or refund The sell didnt put any return instructions on the order. ..
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ID
#3165719 Review #3165719 is a subjective opinion of poster.
Location
Princeton, West Virginia
Preferred solution
Full refund
New Reviewer

My order has not come in

I had ordered 5 items you cashed my check on the Oct 20th. I got one out of s I like to know where is the rest of my order I have been two months
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ID
#3165567 Review #3165567 is a subjective opinion of poster.
Location
Auburn, Massachusetts
Loss
$25
Preferred solution
Deliver product or service ordered
New Reviewer

Price difference in picture and checkout

I was on HOLD for over 45 minutes and no one ever picked the call!!!!!!! *** customer service!!!!!
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ID
#3165499 Review #3165499 is a subjective opinion of poster.
Location
Buffalo, New York
Preferred solution
An answer to my question !!!!

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Verified Reviewer
New Reviewer

My purchases disappeared

I ordered 231322**** Single monotub by myco. I paid thru papypal but order does not show up even though confitmed by email
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ID
#3165404 Review #3165404 is a subjective opinion of poster.
Location
Carlsbad, California
Loss
$43
Preferred solution
Deliver product or service ordered
New Reviewer

Fraudulent orders

I never received the order and USPS never received the item to ship it to me USPS tracking number 940550****0947********
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ID
#3165309 Review #3165309 is a subjective opinion of poster.
Pros
  • Hard to get issues resolved
Loss
$217
Preferred solution
Full refund

Can’t unsuspend my account

I have tried everything Etsy asked me to, to unsuspend my store account, but nothing works and I cant get ahold of Etsy to fix this!

User's recommendation: Don’t open an Etsy shop! It’s almost impossible to get help as a seller!

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ID
#3165168 Review #3165168 is a subjective opinion of poster.
Location
Forestville, Michigan