Anonymous
map-marker Chicago, Illinois

Did not receive my refund

I bought 4 pairs of mens Kurta pajama sets from Etsy. I received the items and they did not fit well to my husband and my son.

The return policy was to return items within 30 days and I paid for shipping as it was supposed to be buyers responsibility to send it back and shipped it back within 30 days but seller did not refund me my money yet. Seller is saying that he did not receive items I dont believe that.I think that seller is lying.Etsy do not provide any help with this as I cant find any live support and Etsy is leaving this to be resolved between buyer and seller.

I have lost the purchase price of $200 plus &60 shipping. Not really happy about this situation.

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Natalie G Mld

Questions with order

Reporting you even have a number for customer service no longer in service your site seems to be ALL MESSED UP!!!IF ISSUE ISNT TAKEN CARE OF OR RECEIVE WHAT WE PAID...WANT REDUND IF NOT I WILL FOR SURE REPORT YOU GUYS
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Nazgol M

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Verified Buyer
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Verified Reviewer

Lost order

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Etsy - Lost order
Theres no one to talk to, the email sent to me after my order still says processing order. When I signed into account it says delivered but nothing has been delivered. I sent an email and nobody has reached out. Im calling my credit card to get a refund and will never order from Etsy. These sights make ordering very fast and easy but when theres a problem good luck.
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Loss:
$41
Pros:
  • Easy to order and find what you need
Cons:
  • No customer service or a person to call for problems

Preferred solution: Deliver product or service ordered

User's recommendation: Make sure there’s a live person to answer all your questions before placing your order

Jakeia M

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Verified Reviewer
| map-marker Fayetteville, North Carolina

Wrong zip code on my order

Etsy - Wrong zip code on my order
It's 837 applewood lane Fayetteville NC 28303 the shipping address how long before I receive it? That's what I needed to know
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Heather H Kcx

Received order but not the certificate

I just need the certificate please call me at 305-746-**** if you can call me I would appreciate it I think it is important that I have one
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Preferred solution: Full refund

Anonymous
map-marker Big Spring, Texas

Checking up on my order

Still cant get ahold of yall & my 300 $ & no grill sounds a lil fishy to me how I call and theres nothing or no one there or talk too thats cool though
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User's recommendation: *** no

James J Pim

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Verified Reviewer
| map-marker Saint Louis, Missouri

I still haven't got any information on my order at all and I can't track it

Flaxseed spirulina I haven't received my order they keep saying it'll be here tomorrow that was 3 days ago and there's no way I can track it for some odd reason
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Cireena D
map-marker Yonkers, New York

To review

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Trying to pay but wont allow. Just says an item is not available? Does not show which one? Trying to resolve this?
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Pros:
  • Lot of variety in one place
Cons:
  • Website has conflicting messaged

Preferred solution: To pay

Anonymous

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Verified Buyer
| map-marker Mesa, Arizona

Never received item

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Etsy - Never received item
Etsy - Never received item - Image 2
Etsy - Never received item - Image 3
Etsy - Never received item - Image 4
I purchased a pair of kids shoes from them , it was supposed to be a birthday gift for my granddaughter, but I never received them and I have tried over and over again and I cannot get a hold of anyone, at this point I just want my money back or the shoes , but I don't see it happening
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User's recommendation: Don't buy anything on line or anywhere, unless there's a good number for customer service

Alyssa G Eaz

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Never received order

Etsy - Never received order
My order was supposed to arrive July 20th i messaged the seller and never heard back and still hasnt been shipped out yet.
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Loss:
$21

Preferred solution: Full refund

Fred K Tdp

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Verified Reviewer

I order on may 27 2023 some stickers I still have not received but you took the money at your exchange rate

Etsy - I order on may 27 2023 some stickers I still have not received but you took the money at...
I ordered this product back on may 27 2023 I received a confirmation email that they received my order and that I would receive confirmation of the shipment when it was ready to be shipped to me I still have yet to receive any kind of email or correspondence by your company I understand that shipment could be delayed for a number of reasons but I am hoping we can resolve this issue thank you Fred koersten
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Loss:
$10
Pros:
  • Had no issues before when i ordered
Cons:
  • Slow at giving conformation emails

Preferred solution: Deliver product or service ordered

User's recommendation: Yes there is a lot of choice of products

Reetu P Jul

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Verified Reviewer

I am not able to track my order

Etsy - I am not able to track my order
Please tell me delivery date... I have not received my order ... I am unable to track my order status
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Loss:
$3075

Preferred solution: Full refund

Anonymous
map-marker Austin, Texas

To see if inscription is correct

To see if inscription on birth certificate holder is correct. Didnt receive a response., as I expected would happen.
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Anonymous
map-marker Renton, Washington

My items never showed up

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My items never showed up and I don't have a phone number to call for hope when I called the business that I was buying. The item through there's no phone number there or response. But they've taken my money already. I have no way to get my money back or get the item that I ordered.
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User's recommendation: Do not trust Etsy. They will lie to you. They have no customer service number.

Anonymous
map-marker Murrells Inlet, South Carolina

Sellers Cabinet is refusing to issue me a refund on a broken #1 Mixing Bowl

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On July 25 2023 i purchased 4 Fiesta Mixing Bowls. The # 1 Red Bowl arrived broken .

The packaging was bad at best. No bubble wrap only double boxed with brown paper packing. I took pics. of the out side box which showed no damage, not a mark on it.

Now all of a sudden he is not going to refund me because i did not take pics. of the inside box. I saw no reason to.since no damage to the outside box. This has escalated to an ugly situation.

Look at my purchase history with Esty. Bought and paid for a lot of Fiesta in the thousands of dollars.i have purchased from 30 to 40 different dealers. If piece got broken i got refunded immediately. So i am not a beginner at buying Fiesta.

What are my options now?

I paid with pay Pal also. For some reason i did not get an invoice from Esty only a sales receipt from the Sellers Cabinet with no order #.

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