Unclaimed
Etsy
Reviews and Complaints
1.4M
CLAIMED LOSSES
7K
TOTAL REVIEWS
340K
PAGE VIEWS
55
ISSUES RESOLVED
Etsy Reviews
Bad Service
I ordered item in early November and I still haven't received it. I tried to call ETSY but I was put on hold for a long time so I hung up. Very unhappy!!!
ID
Location
Quail Valley, California
BAD Service
Item not received - ordered early November - Customer is NOT happy. I Need your answer ASAP, else I need my refund.
User's recommendation: Do your job.
ID
Location
Quail Valley, California
Seller issue
This company is a joke. Etsy protects the seller by *** over the buyer. Since etsy insists on me giving my opinion- here it is. Ya'll SUCK. This exact thing has happened to me TWICE already.
User's recommendation: HA! N.E.V.E.R.
ID
Location
Chicago, Illinois
New Reviewer
Received my order wrong color shirt received a rude email about it
I ordered a grey shirt with the Hallmark logo and the shirt is BLUE The email said it was custom made we have to keep it thats it The color is wrong 
ID
Location
New Holland, Pennsylvania
Loss
$20
Preferred solution
Full refund
New Reviewer
Have not received item
I ordered an item on December 1st and when I track it it's been I route since December 8th. I still haven't received it.
ID
Location
Appleton, Wisconsin
Pros
- No idea
Preferred solution
Deliver product or service ordered
Problem with shipment
I dealt with Zombie Woodworking and despite their no return policy, they will now accept a return as the table I bought was clearly defective. They were very nice and prompt on replying to me in resolving the problem
ID
Location
Hightstown, New Jersey
New Reviewer
Status of order number 274-473-****
I have been trying to find the status of my order number 274-473-**** Please can somebody contact me about my order 929-325-**** my name is George Resto
ID
Location
The Bronx, New York
Cons
- Hard to reach customer service
Preferred solution
Deliver product or service ordered
Searching an orderi
I placed an order through your company on Nov 10 2021 for an item. I saw on the item that it said it was supposed to be mailed out on Dec 1 2021. I tried messaging the seller but to no avail he has not gotten in contact with me. Im so disappointed, I only ordered through him because it was backed by Etsy name. Im so disappointed and have lost respect for your Etsy company name. I need help tracking my order or need a refund for my package. Very angry
User's recommendation: I would not recommend to other customers.
ID
Location
Blythe, California
Pros
- Many sellers
Cons
- Nobody gets in contact with you
- Nobody gets in touch with you
New Reviewer
To see about being able to contact sellers.
Being able to message sellers. Im unable to. I try, then get a red bar that tells me to confirm my account.
ID
Location
Marietta, Georgia
Preferred solution
To be able to contact sellers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCustomer support for customers
My shop has been suspended- the reason states that I have an open balance but I dont!! I owe NOTHING! I updated my credit card. Nothing. There is no phone number, no chat; you can submit a support request. I have submitted 5. They keep closing them by saying the request is complete. IT IS NOT!! My last request did get a response after 6 days I got an email requesting I verify my identity . I literally sent the request for support while logged in to my account why do you need further verification, especially since your verification questions can be found on my account. Since I was logged into my account - I had access to the information - so not exactly stellar security. Anyway - I sent the verification . - and NOTHING!!! This is ridiculous!
ID
Service
Etsy Customer Care
Pros
- Wide market with potential
Cons
- No contact to resolve issues via phone
- No chat to resolve issue
- No response from customer service
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerAccount suspended
I was not able to find out why my account is suspended I was on hold for just about an hr just to find out Id receive another email. Hopefully it doesnt ask the same questions the last 2 times. All my info and where I login from etc. Im confused
ID
Location
East Aurora, New York
New Reviewer
Tracking package/no confirmation email
Put the wrong email for my package but I have the confirmation number and would like to track it. My email is cgipson17@***.com
ID
Pros
- Nice items
Cons
- Bad customer service
- No solution yet
Preferred solution
Deliver product or service ordered
All I wished to do was order a tee shirt for my son in law. In the old days, all that was nessacary was a phone call. Now? No! One must wade through a sea of computers and internets with 2700 gigabytes and 3 dozen rams! I do not want a ram! If I did, I would go to a...
View full review
ID
Location
Tampa, Florida
Poor customer service and website/app
Issues with website regarding orders with multiple items (combined shipping) and app issues regarding canceled fully refunded orders. Help and support links on website are a constant loop of useless information with no email links or phone contacts for sellers to get support. As of 12/15/21, still no reply other than an automated email stating they received my inquiry...I had to "google" a support email address.
ID
Location
Sadler, Texas
Never received my order
I placed an order with Prezzie and the money was taken from my bank account. The order is not showing in My Etsy account history
User's recommendation: This seller has not responded to my messages.
ID
Location
Pittsburgh, Pennsylvania
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