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Seller bulling on etsy for negative reviews

I wrote a negative review that said "cheap towel not the high end towel the seller stated it was. Feel apart in the wash". The seller contacted me and said that I didn't have the right to leave negative feedback without contacting them first. I replied with "What? Are you willing to return the towel?" Then I start getting contacted by other shops. Turned out to be the sellers friends. They started bulling me. Calling me names, swearing, saying I'll never be able to purchase on Etsy again, ect. and telling me to take down my negative review. I also started getting calls (unknown caller) on my home # telling me to take down me negative review immediately. I couldn't believe it. So immature and juvenile. I contacted Etsy. Apparently, they couldn't do anything about it. I even pointed out that the seller had to have given out my info to the other shops. I was being harassed. Nothing. Just a "this is unfortunate". I filled a case for a return but never got one. I was so upset I closed my account and will never do business on Etsy again. I had done business with many great shops before but this experience ruined it. It's just not worth it when the buyer can't be protected from this kind of treatment. From my experience the seller is the one who is protected.
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ID
#847324 Review #847324 is a subjective opinion of poster.

Etsy Customer Care Review

1.0
Details
I like being able to TALK to a live person. I am still awaiting my order, only six days but O have questions. It wont take my email saying that email already exists. So NO way to reach anyone!!! My first & definitely my last purchase with ETSY.
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ID
#845345 Review #845345 is a subjective opinion of poster.
Location
Orinda, California
Service
Etsy Customer Care
Reason of review
Poor customer service

NO CUSTOMER SUPPORT ALL THEY SAY IS THEY CAN'T HELP YOU

1.0
Details
I added Direct Checkout not realizing that cancels out PayPal and they REFUSE to remove direct checkout from my account. Not one person is willing to help. I am certain it is because they want the fees that PayPal is getting to go to them instead. I was unaware that direct checkout is irreversible and I ONLY accept PayPal so I am unable to sell anything because they won't remove it from my account. They have the worst customer support. Or should I say they have NO CUSTOMER SUPPORT. all they say is no we can't help you. They SUCK !!!
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ID
#845189 Review #845189 is a subjective opinion of poster.
Location
New York, New York
Service
Etsy Customer Care
Cons
  • Customer service
  • Etsy help desk was no help and rude
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Bracelet Review

1.0
Details
Never received my item seller refused to refund my money opened case with Etsy who said item was shipped case closed, they have horrible customer service buyer beware spend your money where they will treat you with respect, will not spend one cent more at that website. Horrible site that people should stay away from
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ID
#842270 Review #842270 is a subjective opinion of poster.
Location
Mountain View, California
Reason of review
Problem with delivery

Etsy - Decorative Sign Review from Orange, Texas

1.6
Details
Etsy - Decorative Sign Review from Orange, Texas
Etsy - Decorative Sign Review from Orange, Texas
Etsy does not support its customers only sellers. This item is clearly poorly made and I was told that because it was in my possession they were closing the case! I'm so mad at this I spent 50 for trash and easy doesn't protect its buyers! Don't buy for the peculiar pelican either she is a horribly rude seller.
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ID
#841065 Review #841065 is a subjective opinion of poster.
Location
Orange, Texas
Product
Etsy Decorative Sign
Reason of review
Bad quality

Etsy - Shipping Service Review

5.0
Details
Got two items only wanted one
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1 comment
Anonymous
#1178913

That's really an ungrateful to complain about. It's called great customer service and many sellers do nice things for customers.

I'm sure you're just a miserable person who doesn't appreciate someone doing something nice for them. This is the most ridiculous thing to complain about. A simple thank you to the seller would have been the nice thing to do.

I hope the seller didn't have to deal with you crying like a baby over a nice gesture.

ID
#840812 Review #840812 is a subjective opinion of poster.
Location
Voorhees, New Jersey
Service
Etsy Shipping Service
Reason of review
Order processing issue

Short Review on May 02, 2016

Need phone call 207-615-**** please
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ID
#840146 Review #840146 is a subjective opinion of poster.
Location
New York, New York

NOT AS DESCRIBED

2.8
Details
IF you receive an item not as described and the seller is crooked Etsy can drag an investigation out for a couple weeks even when you have proof of the return with pictures and receipts. Etsy's idea of a CS resolution is to threaten a 'possible' loss of site access but the seller can easily re-open under another name and e-mail. Not a good site when you have problems. No Customer service in place to help the consumer that is reliable and timely. I got a watch I paid a fair price for and it was from England while I am in the USA. I had to send it back and then got proof from the post office in England that it had arrived and still didn't get my money back with any help from Etsy. Waste of time and CS is a joke in my opinion. I had to take it to the credit card company.
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ID
#835480 Review #835480 is a subjective opinion of poster.
Location
Union, South Carolina
Service
Etsy Customer Care
Pros
  • Some good sellers
Cons
  • Provided proof etsy ignored
Reason of review
Damaged or defective
Loss
$164
Preferred solution
Full refund

Bad customer service

I ordered 3 DVD from Etsy. No email messages about excepting order or shipping, only noreply messages to buy some stuff. I received 3 DVD, one on them was empty disk, no recording. There was no phone number of customer service in their receipt. It took me much time to find it on Internet. And I am not sure if this is is right one. I still didn't get exchange and I am still waiting. Don't know how long. Very bad company.I wouldn't suggest to anybody to order from the company with one way communication. There are no words to describe anymore how upset I am, but they want no less than 100 words. Otherwise cannot submit my review. Sorry, sorry, sorry company.
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ID
#835344 Review #835344 is a subjective opinion of poster.
Location
Richardson, Texas
Reason of review
Bad quality
Loss
$20
Preferred solution
Deliver product or service ordered

Earring never received

1.4
Details
Bridal earrings I ordered from Tina eldor jewelery on etsy never arrived Don't order anything from her She dosent even try to rectify the situation I don't know why I have to write one hundred words I will never order from etsy again ruined my bridal gown I couldn't find any replacement earrings to buy to match my tiara that those earrings that I never received that matched it ,she couldn't even trace pkg or express mail to replace despite being told weeks before they did not arrive as ordered she waited till few days before needed to reply then said was holiday over there and couldn't send again in time What a rip off don't buy anything from her or sellers outside the us are rip offs
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ID
#834407 Review #834407 is a subjective opinion of poster.
Location
Horsham, Pennsylvania
Cons
  • Rip off
Reason of review
Order processing issue

Nonexistent service

I was interested in an item but had a question for the seller. The site did not allow my email to the seller to be sent, said "check your email for a message from Etsy." There was one email which I opened, went back to the site, got the same message "check your email for a message from Etsy." There were no more messages, I tried to email Etsy, was sent around in circles and was not allowed to send them an email. I shop online routinely and never had such a bad experience. My ebay feedback is 100% positive. Etsy lost my business.
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ID
#831619 Review #831619 is a subjective opinion of poster.
Location
Mahwah, New Jersey
Service
Etsy Customer Care
Reason of review
Poor customer service

1089932842 Review

I place in order on April 7 the order number is 108-993-**** transaction number is 113-327-**** I just wanted to know by when I'm going to receive this ?its a replica tote bag I needed before the 15 please if you can call me or email me and let me know . Thank you so much
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ID
#827605 Review #827605 is a subjective opinion of poster.
Location
La Grange, Kentucky
Reason of review
Order processing issue

Unfair feedbacks

1.2
Details
The Etsy owners don't have any remorse for sellers. They only take buyer's side no matter how much proof I show. Not only they won't remove the unfair reviews but they won't even allow me to respond to the feedbacks. Very unhappy. These people have no compassion. I have 100% positive feedbacks on ebay and amazon. They won't even listen my side of the story which I have proof too. The Etsy owners don't have any remorse for sellers. They only take buyer's side no matter how much proof I show. Not only they won't remove the unfair reviews but they won't even allow me to respond to the feedbacks. Very unhappy. These people have no compassion. I have 100% positive feedbacks on ebay and amazon. They won't even listen my side of the story which I have proof too.
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ID
#824656 Review #824656 is a subjective opinion of poster.
Location
West Hills, California
Cons
  • Did not fix problem
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Review in Luxury / Jewelry category

1.4
Details
I made a mistake with an order, I thought wow this place is going to be great! They sent me an email the next morning saying are you sure this is what you wanted to purchase it's a printable item and you chose? so I sent an email back saying no I didn't realize I had made that mistake all only take one thank you very much and I have never heard from them again they took my money my product was late and I needed it for a trip we were going on ruined my whole trip by not sending it to me and never responded back to my email I will never do business with this company again
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ID
#821366 Review #821366 is a subjective opinion of poster.
Location
Pacifica, California
Reason of review
Order processing issue

Vase Review

I was charged for an item that I never ordered. I ne'er even viewed this item and I do not want it
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ID
#821080 Review #821080 is a subjective opinion of poster.
Location
San Diego, California
Reason of review
Pricing issue