Felicia A Uas

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Verified Reviewer
| map-marker New York, New York

Poor seller response to damaged purchase.

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Original review Jul 27, 2023

Less than thirty days ago, I purchased a pair of 18k earrings from Gea Italia. Delivery was delayed as DHL would not drop off at a PO Box address.

Roughly in this second week, one of the earrings broke in part. Reaching out to the seller left me feeling stunned, hurt and angry. As this product was sent from Italy, the cost would be great if I wanted a repair completed. Further, perhaps I could find a goldsmith to repair it.I sent an email back expressing my thoughts; an exchange at a minimum.

He said he would do it but, the cost would be prohibitive. I have NEVER been treated shabbily by a merchant until today.

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Cons:
  • Difficult to find assistance

Preferred solution: Price reduction

User's recommendation: Think very carefully before you place an order.

James G Ahr

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Verified Reviewer

Fraud

Someone access my personal card information in charge for the $96. I need somebody to call me immediately.
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Loss:
$479

Preferred solution: Full refund

User's recommendation: Stop

Gloria E Pyn

I would like help by a live person. 408-209-****

Cant use your order program. Have tried for three days. Have spoke with others with same problem, Gloria 408-209-****
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Pros:
  • No service
Cons:
  • Pretty product

Preferred solution: Service, If I don’t get a response will have to order elsewhere

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Ocean View, New Jersey

I have not received the refund for my two items from same shop of dog kennels. You approved yet I have not received

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Etsy - I have not received the refund for my two items from same shop of dog kennels. You...
Etsy - I have not received the refund for my two items from same shop of dog kennels. You... - Image 2
Etsy - I have not received the refund for my two items from same shop of dog kennels. You... - Image 3
https://www.etsy.com/your/cases/115282****068?campaign_label=trust&utm_source=transactional&utm_campaign=trust_010170_****77744**_*_*&utm_medium=email&utm_content=&email_sent=168727****&euid=CRB-bvpksdaxoUbxy6YXoMbR1FQA&eaid=112792****323&x_eaid=ca8d
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User's recommendation: More direct information and communication with the process until the refund has been received

Bharrat P

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Verified Reviewer
| map-marker Etobicoke, Ontario

No one is responding from the help center

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i email over 10 times to find out why Etsy is not accepting payment on my store with no answer any help will do.
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Glenda Yry

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Gandhinagar, Gujarat

Is Etsy a scam ???

Is Etsy a scam ???
I haven't received my item tried the us number but it says can't reach. I bought an item and it hasn't arrived tried to contact seller and no answer.
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Loss:
$126
Cons:
  • Very bad customer service

Preferred solution: Full refund

User's recommendation: Never again. I need to let everyone my experience. Will share on Facebook and TikTok

Lehman Sfz

Need gemstone chips

I need 99 types of gemstone chips around 2to5mm each 2kg at the moment. Trying to contact to you but no reply. Please kindly give me response as soon as possible.. Bandaekhudaa2@***.com
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Preferred solution: 99 types of gemstone chips around 2to5mm size each 2 kg at the moment

Barbara L Tbc

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Verified Reviewer

Merchant does not respond

Contacted seller with no response. No shipping info and delivery date is 2 weeks from order date. Not acceptable
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Preferred solution: Deliver product or service ordered

Karen L Faf

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Verified Reviewer

Didn’t get help

Called cuz I cant log in to my account no k d helped me still cant log in still need help I need someone to call me back to change my email address and phone do I can lost thing yo my store and downlighting my purchase no one helped me no one helped my problem still Id the same ir told me to log in and I cant
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Loss:
$40
Pros:
  • No customer crevice
Cons:
  • No customer service

Preferred solution: Log I. Help

User's recommendation: Help me log in by changing my email and phone number

Huck Zfu

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Verified Reviewer
| map-marker New Albany, Mississippi

I have been trying to contact for days . Know phone number that works. They are charging someone’s items to my email account.

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Someone is buying using my email account. I tried to close and it would not let me. I have never ordered from this account a long time ago and wished I hadnt. Big mistake. Know phone number works you can not get in touch with them. Now they say I have wrong password. Just a mess. Dont open account with them.
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User's recommendation: Do mouth open account

Angel M Kwx

Finding my order

I ordered in August haven't heard anything back about my orders yet and a couple of the orders are gifts.
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Preferred solution: Deliver product or service ordered

Lucielle Uxg
map-marker Myrtle Beach, South Carolina

I need help with my address

I need help I tried to order several things. My address s repeated on there .My mailing address is 7840 Hunters Horn Lane, Myrtle Beach S.C. 29588. Saying not valid HELP!!!
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Lauren J Pvv

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Verified Reviewer
| map-marker New York, New York

I still don’t get my order ?

I order a school bag for my daughter I still dont get it yet school already started I have to buy my daughter another school. I dont know what going on this With my order I need too speak too someone are I need back my money thank you.
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Loss:
$47

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Salinas, California

Cant get on my account

I had a sale from Canada for 39.00. Had to ship with pirate ship label. I don't think etsy was linked. Is that sale lost?
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Myonna Jla
map-marker San Antonio, Texas

Damaged products

The damaged product ,so l need another one please, this is the first time am receiving damaged product
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User's recommendation: I the product, but this one is damaged

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