Etsy Reviews

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Escalating case

Not able to escalate case . Need someone to look into my case. Seller not agreeing to my refund. Opened a case and now I cannot escalate because it doesnt show that option on website.

User's recommendation: Etsy customer service is not the best. They do not post a customer service phone or email.

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ID
#2515463 Review #2515463 is a subjective opinion of poster.
Location
San Antonio, Texas

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New Reviewer

Confused

Hi, my account with recently deactivated and I don't know why. I called twice and both times I was hung up on before I received an answer. I haven't received any e-mails from Etsy explaining the situation. I just had my first sale and shipped the item out the same day. All of my sales are honest and I don't sell anything that goes against company policies. The buyer hasn't even received his item and this happened. I have $74+ in sale money sitting in your account. If you don't intend to give me the time of day to explain your reasoning. Then I expect to be paid for an item that I no longer have in my possession. I don't think it's legal to keep my money without any explanation.

User's recommendation: No customer support for a buyer.

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ID
#2515347 Review #2515347 is a subjective opinion of poster.
Location
Cumberland, Rhode Island
Loss
$75
Preferred solution
An explanation

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Verified Reviewer
New Reviewer
Etsy - I am trying to my refund Back and the seller is ignoring me
Etsy - I am trying to my refund Back and the seller is ignoring me
Etsy - I am trying to my refund Back and the seller is ignoring me
Etsy - I am trying to my refund Back and the seller is ignoring me
Good day this is sharney Ramsundar I purchased an item for £142 from a seller on Etsy. It has been said this item was delivered to an address that was not mine. It had been confirmed from the seller that this item was lost by the cargo. I have been going back and forth...
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ID
#2515217 Review #2515217 is a subjective opinion of poster.
Service
Etsy Customer Care
Loss
$142
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Not receiving product.

Etsy - Not receiving product.
Etsy - Not receiving product.
Etsy - Not receiving product.
Etsy - Not receiving product.
Etsy - Not receiving product.
I purchased a "Luxury Brand Bedding Set" from "Marsha Torres Store" on the 18th March 2021. This item was a king size Bedding Set. Transaction ID: 2358264916 & Order Number: 1003583629. I paid AU$190.08. This item had an estimated delivery on 08th April 2021 and still has not been delivered. I have tried to contact this store and after I press send I receive "452780996 is not a valid user_id" and to "The username bq3vtpxrn5lcaqm3 is not a valid Etsy user". I am angry and would like to know if I can at least get my money back as this was supposed to be a birthday gift that has now gone wrong and I did pay quite a lot of money for this item. I am looking forward to a response from you guys. Thank you for your time. Regards, Steph.

User's recommendation: Be careful who you shop with.

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ID
#2515087 Review #2515087 is a subjective opinion of poster.
Service
Etsy Customer Care
Loss
$190
Preferred solution
Full refund
New Reviewer

Damaged product

I purchased a Jade stem 18k gold Earrings. From you guys, and the stems are bent, And it makes it very difficult to put on!!
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ID
#2515031 Review #2515031 is a subjective opinion of poster.
Preferred solution
Return and Receive A new Pair.

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New Reviewer

My email address is being used with a different pass word

I sign in to my email account to a person who is not me and Im being hacked for some time but cant get to the right service to help 49 cup/ saucers have been purchased with my money and TELNET the National bank has copies of thes written places purchased from.
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ID
#2514933 Review #2514933 is a subjective opinion of poster.
Loss
$5000
Preferred solution
Full refund
New Reviewer

Someone is using my email

Etsy - Someone is using my email
Etsy - Someone is using my email
I just got a confirmation regarding an order that was place under my email. My email is songiestime@***.com
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ID
#2514915 Review #2514915 is a subjective opinion of poster.
Preferred solution
Apology

Did not receive my order

i have not receive my RAY BANS which I ordered about six weeks ago. In a email a couple of weeks ago you said its still on it's way. Im getting very frustrated with you. Thomas Sheehan 5925 Callaway circle Youngstown, ohio 44515

User's recommendation: I can't recommend Etsy, because I haven't received my product.

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ID
#2514845 Review #2514845 is a subjective opinion of poster.
Location
Medina, Ohio

Poor customer service

Received a fraudulent charge from Etsy account after multiple attempts of being on hold for 30 minutes or longer. The apparent fake customer service center to no surprise doesn't answer

User's recommendation: Never doing business with Etsy.

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ID
#2514755 Review #2514755 is a subjective opinion of poster.
Service
Etsy Customer Care
Cons
  • Rob sellers blind

My account was charged again

Good day, on April 15, 2021 I created a case to cancel and receive a refund for an order that wasnt shipped and the seller no longer exists on your platform to sell. The case was closed and I never received the first refund as of today and noticed a charge of 139.00 the amount withdrawn on April 20,2021. I would like my money back ASAP please as this is fraud. Please assist

User's recommendation: Don’t buy from this place.

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ID
#2514645 Review #2514645 is a subjective opinion of poster.
Location
Milton, Ontario

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Verified Reviewer
New Reviewer
Etsy - Account suspension with no reason given resulted in suspension of my bank access
Update by user May 21, 2021

Etsy has net responded

Original review posted by user Apr 21, 2021
I signed up as a buyer then immediately signed up as a seller. I provided all the confidential information, including my bank account number. After the account was set up, I linked my Printful account to my new Etsy account. Printful prints and...
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ID
#2514634 Review #2514634 is a subjective opinion of poster.
Preferred solution
Explanation of the suspension and a written undertaking to remove any private and confidential data that I provided to them.

About an order

I never received my product i ordered through Etsy. Very disappointed as i never even had a tracking order.

User's recommendation: Check reviews first.

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ID
#2514540 Review #2514540 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

I opened a complaint with PayPal since the seller could not for fill my order to get a full refund so hopefully that will happen

I had closed my account because I got a notification that it was compromised but I still have a purse pending and I want to check the status of the shipment
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ID
#2514436 Review #2514436 is a subjective opinion of poster.
Location
Orange, California

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Verified Reviewer
New Reviewer

My account has been suspended

Hello, my account has been suspended and it is unclear as to why. I dont believe I have violated any community guidelines. If you could let me know how to get my account unsuspended or let me know what I did wrong I would be so grateful. Thanks Grace
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ID
#2514397 Review #2514397 is a subjective opinion of poster.
Preferred solution
Unsuspended

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Verified Reviewer
New Reviewer

My account is currently suspended

Update by user Jun 06, 2021

Dear Sir,thank you for your help. Till today 6th June 2021 I did not receive email from Eatsy. Nothing fromtheir team.So, I decided that is for me another challenge to put my creative work on another platforme online.Maybe it will be better for me and for my work.Thank you and your support to protect my rights.Sincerealy yours,Valentina

Original review posted by user Apr 21, 2021
Dear Sir, since 15thApril2021 I did not log in my first acccount on Etsy. On same evening on customer chat with agent (name was Kenneth) and I told him about problem and he asked me to give him my adress and billing card last four number (it was about 23.20 time of evening) he said that he will check and I was waiting till chat colume reset and nothing be on screen. I send next day 16th.April2021 on Etsy email what is my problem. Till today 21stApril I did not receive nothing from Etsy (between I could not confirm on Etsy shop my amount money fromEtsy 14thApril2021which I received on my bank account ). Today I decided I will open new account on Etsy and then I filled my billing account that moment on screen I saw notice that my account is currenty suspended. I do not understant what is problem and how I solve that confuse about all. Please help me and tell me what I can do. Thank you
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ID
#2522896 Review #2522896 is a subjective opinion of poster.
Location
Maribor, Maribor