Unclaimed
Etsy
Reviews and Complaints
800K
CLAIMED LOSSES
4.8K
TOTAL REVIEWS
270K
PAGE VIEWS
40
ISSUES RESOLVED
Etsy Reviews
New Reviewer
I have a claim filed ,but the person in charge is not responding to my messages at all.
No contact or return messages about my claim filed on the 7th. I ordered from a shop on your app. I have reached out several times to the shop and to your claims person,but,neither one has returned a message back. I have askedr epeatedly for an update and for the seller to contact me. Neither have answered.
ID
Location
Chicago, Illinois
Loss
$1
Preferred solution
Full refund
Incorrect deliver address
I am trying very hard to make a correction on an order I placed #204******** ( a daphne plant) my order address send to >>>> is WRONG I very much need it to be mailed to a place called Clinton Woods . The correct address is 2365 S. Clinton Ave. Rochester , NY 14618 My thanks to you ..Please confirm to me that you will take care of this sincerely Allan W. Gage Sr
ID
Location
Fairport, New York
Order never received
I order on the 7 and it said my order was delivered on 4/19/2021 but I never got the shipment so I order the same thing off Walmart
User's recommendation: Make sure the order is accurate.
ID
Location
Cincinnati, Ohio
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerItem not delivered to proper destination
There are several issues. My credit card was charged upon order in February. The seller never communicated to me in spite of my many inquiry attempts. After over a month, my item was delivered to the wrong address, a town and post office not even near the correct destination written on the order. I opened a case with Etsy which they immediately closed, saying my item was delivered. I was blocked from reopening a case to explain the problem which was that the item had not been delivered to the correct address. I have about $85.00 invested and still no satisfaction, no product, and worst of all, no birthday gift for my daughter!
User's recommendation: beware of Etsy.
ID
Location
Utica, New York
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerFraudulent activity
Somebody using your site to commit fraud on large-scale. All my products are registered intellectual property but someone is pretending to sell my products and many others. please call me at the ASAP if you choose to not call me them you are excepting liabilitie for loss of my earnings and i will pursue recovering lost costs from you and not the fraudulent seller as you have chosen to hold accountability for the losses. Ben
ID
Location
London, England
Confirm Shipping
I was not able to speak to an Etsy Rep I was on hold for more than a half hour and finally hung up. My questions are still unanswered.
ID
Location
Rochester, New York
My order
I just want to take me to my card to put back into my account......................... ..............
ID
My account is suspended without any reson
Called customer service and was told i couldn't talk to anyone about my account being suspended. Only could put in a request for someone to look at it. Them i got an email stating it was open. When i went to purchase another item it said it was still SUSPENDED. I needed a tech and got BS. Lost the item i needed. Yeah... I'm a pissed customer.
User's recommendation: Change your password often and watch your account.
ID
Location
Port Clinton, Ohio
What a nightmare for cancelling an order
It is not clear when the items will arrive before entering payment information. Once an item is alegres Etsy must give a delivery time. I had to cancel an order due to the fact that I was only informed that the order will be ready for delivery in two weeks after I paid.
User's recommendation: Delivery time is not showing at selecting items.
ID
Location
Rutherford, New Jersey
Unverified id
Hi My verification has been rejected. Can you help me resolve this ASAP as I do not want to lose my current orders. My driving licence document and passport has my maiden name but I can send marriage certificate to back this up. I've also sent proof of voter ID Regards Karen
ID
Location
Belfast, Northern Ireland
New Reviewer
Order not received
Transaction # 3W265****N326221X Purchased on March 31. Never heard back from i or received confirmation. Items have not been delivered either. Whats happening?
ID
Preferred solution
Deliver product or service ordered
New Reviewer
Unhappy customer
Order promised to be shipped on time and wasnt now it isnt needed I have tried to contact the seller and he hasnt responded, I want a full refund this is not good business practices
User's recommendation: Do not buy from etsy.
ID
Location
Smyrna, Georgia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI got robbed
I paid a decent amount of money for a Daft Punk cosplay helmet that I never received. It never left its place of origin, and when I called to complain the first time I was greeted by a gentleman that said that he would take care of the issue and get back to me with some information about what may have happened. I never heard from him again and now Im going to try to contact them for the second time to figure out where my helmet is or if I can get my hard earned and I do mean hard earned money back.
User's recommendation: Be careful when shopping with this company.
ID
Cons
- Scams
Preferred solution
Deliver product or service ordered
New Reviewer
Refund not received
I was told Etsy refunded my money because the shop I bought from is closed and I never received my item. That was on a Tuesday, April 13th. I was told it would go on my Klarna account. I have checked multiple times and I have not received it yet. The order number is 196137****. Id just like my refund. Sandra Roof.
ID
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerPay DHL FOR ETSY ORDER
I dont have a complaint! I just want my ETSY order delivered NOW! How do I upgrade my order to be delivered via DHL? Thank you so much. MJ Order #202376****
ID
Location
Phoenix, Arizona
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