EILEEN F Szt

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Verified Reviewer

Etsy used to be good

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Etsy was a site I really started liking until they suspended my account and never told me why. I got no email and there is no way to talk to them or.find out why. I cannot buy or sell on it. I never did anything wrong and all.my transactions went through. I was just starting a sell account boom it was suspended no warning or explanation.
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Pros:
  • I just needed to speak to a live person
Cons:
  • Suspended account no reason given

Preferred solution: Let the company propose a solution

User's recommendation: Terrible practices of Etsy. Bad business

toni b Rqv

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Verified Reviewer

Impossible to get ahold of someone for an issue

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Updated by user Mar 14, 2022

Nothing has been done by Etsy. I can not reach anyone

Original review Mar 13, 2022
I bought a ring from a shop that was supposed to be a size 9,instead they sent a size 6. Tried contacting this shop several times and the owner refuses any communication.I tried to fill out an open case, but it will not open the case without a photo.I do not have a phone that takes pictures, so I can't file a complaint.I feel this is unjust.I still have the right to be communicated with.
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Loss:
$24
Pros:
  • Lot of variety
Cons:
  • Impossible to get help without a camera

Preferred solution: Full refund

Cheyenne Z Inv

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Verified Reviewer
| map-marker Mount Pleasant, Michigan

I have emailed twice. no help given

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Etsy - I have emailed twice. no help given
Etsy - I have emailed twice. no help given - Image 2

My account is on reserve and I did nothing wrong. I am getting very angry.

I have not been paid. I have nearly $200 on reserve and bills to pay. This is my livelihood that is being tampered with. If I can't pay my bills because Etsy wont pay me, then I certainly won't be using Etsy anymore.

I'm closing my shop in a few weeks and I would prefer to get paid before it's closed. I feel like you guys are holding my, and many others, money hostage because of your new percentages that people are leaving Etsy for, to try and keep us on Etsy longer or past the new percentage change date.

My shop is Singingmoonmystic. email to the account is unholy.matrimony666@***.com i realize i put my other email down czlikediamonds@***.com on accident thanks to auto fill.

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Loss:
$170
Pros:
  • Wide variety in price and products
Cons:
  • No help or reply
  • Want my paycheck
  • Havent been paid

Preferred solution: Let the company propose a solution

User's recommendation: Be Wise.

Anonymous
map-marker Birmingham, England

Parcel

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My parcel did not come for months but as soon as I contacted Etsy about this I got my refund and the help they gave was really good so thank you for that
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Naomi F Sdp

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Verified Reviewer

Still don't know what happened

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I set up a store to use in the future. I was just getting everything ready for later. Bing bam boom, account fully deleted because I apparently broke some rule on a listing (that I didn't have) Can't contact them again because I need to log in to contact them. But they deleted my account, so I can't log in... They tell me not to make another account because that will be deleted too. Is this a joke?
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Pros:
  • Good when you dont need support
Cons:
  • There is no customer support at all

Preferred solution: I'd first of all like to contact and explain some stuff. I also want to know exactly what I did wrong and where I did it. I didn't even get a chance to start anything and my account has simply been deactivated..

User's recommendation: Make sure you do everything right, even though you're not doing anything I the first place, lol.

Gerald S Fmr

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Verified Reviewer
| map-marker Mountain View, California

Messages have been temporarily disabled

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I was contacting a seller to purchase my first item from etsy, and as we talk about how i want my item to look like (since it was a custom product) a message stating "Bummer, your messages have been temporarily disabled. Please contact support to have them reactivated. Also, see the FAQ and Community Guidelines for more info about Messages." popped out and i am unable to contact to my seller.
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Paula H Guz

Need to change the rating on a store

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The number you provided has been disconnected and I was encouraged to use their automated website/chat.
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Loss:
$15
Pros:
  • Great variety of products
Cons:
  • No response to emails
  • Limited to no accountability
  • No way to contact them

Preferred solution: I’d like to have my rating of the store deleted as I never got my purchase; it was delivered to the wrong address and the law does not require that person to give the property wrongly delivered, back.

User's recommendation: Don’t bother

Anonymous
map-marker Easton, Pennsylvania

Account

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Cannot get in contact with them after several attempts thru email, fb messages, the website contact. NEVER GOT A REPLY!!!
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Anonymous
map-marker Santa Rosa, California

Need to update my bank account

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You do not allow any contact like a phone call I had an old account with you and could not update my bank account due to having a fire (I live in Santa Rosa cawhete thousands of homes burnt down ) I lost all my records for my old bank that I haven't used in years So a sale was going to be deposited to a dead account Being unable to contact you was unacceptable So I had to refund the buyer and close my account Also a rug under you are sending to me is going to a dead account Great I don't think I will be using you again PS you took money from my PayPal for the sale I refunded Thanks
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User's recommendation: Don't use Etsy

Anonymous
map-marker Pittsburgh, Pennsylvania

Shipping live plant to cold area with out proper protection

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Etsy - Shipping live plant to cold area with out proper protection
Plant shipped from Ca to Pa without cold weather packing. Plant arrived with frostbite and in very poor condition I have still not had a response from seller Is anyone paying attention to the issue as stated several days ago
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User's recommendation: Do not purchase any product from the seller

Elizabeth A21

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Verified Reviewer
| map-marker Frankfort, Kentucky

To close my account

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I want to close my account. I was not aware of all the charges I was supposed to pay in order to sell on there.
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Loss:
$2

Preferred solution: Let the company propose a solution

Michelle H Qjl

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Hammond, Louisiana

Impossible to get ahold of someone

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Etsy - Impossible to get ahold of someone
Im trying to contact the company as per their return policy to let them know I need to exchange the gift my daughter sent me. They sent the wrong color/item but it is impossible for me to find a way to let them know so I can start the exchange!
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Preferred solution: Exchange for the correct color

Anonymous
map-marker Queens, New York

It’s extremely difficult to get in contact with a person who can help when needed. One link takes to another and then another and so on and nothing gets resolved. I was charged for an item I never rec

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Placed an order and had not heard from seller even though my money was already deducted from my bank account.
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Maggie H Uzk

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Verified Reviewer
| map-marker Branson, Missouri

Desert rose 5 pk

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I ordered 2-5pks of desert rose,(2-4) after Etsy got involved orders were cancelled , jacob m.(owner) refunded only I price of $19.79 to my visa account, Ive tried several times to contact him to NO avail, now all I get from his web site is same pic. of product & seller is Gloria , I would really like my 2nd. $19.79 cost of the 5 pk desert rose , I hated to resort to this but, he is a terrible owner& ignores any of my emails , I will never order from these people again , can u Please help to get my $$ refunded ? Thank U Maggie hartsock@ yahoo. com
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Loss:
$20
Cons:
  • No customer service very rude

Preferred solution: Full refund

Brian E Iau

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Verified Reviewer
| map-marker Schaumburg, Illinois

Brianl219@***.com

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Hi, within 30 minutes of watching a video and filling out a survey the google sheets spreadsheet I purchased from SarahStylesLLC was no longer working properly. I've been using google sheets for months with spreadsheets and never had this problem. Her monthly Tab populates with the wrong information even though I've been using a copy, possibly my wrist hit something on the keyboard? but without hitting save this shouldn't "break" a 50+ product. Need help with this, saving for future records.
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Loss:
$53
Pros:
  • Fast delivery
Cons:
  • Zero customer service when a digital service fails

Preferred solution: Deliver product or service ordered

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