Etsy Reviews

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New Reviewer

They sent me the wrong wig

I brought a wig from yall and the wigs supposed to be a short haircut style.they send me a big whatever color its supposed to be a blonde color that I seen in the picture and I need my money back or I need it exactly wig that I ordered.. this is not the wig that I order and I need to return this wig and I need a return label for the wig thank you so much I am so sorry for the inconvenient and I appreciate you responding to my text
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ID
#3009206 Review #3009206 is a subjective opinion of poster.
Pros
  • I really love etsy
Cons
  • Lack of communication with buyer
Preferred solution
Deliver product or service ordered
New Reviewer

To Correct email address

My current email has a typo in it. Needs correction. Have tried multiple times to correct, The incorrect email pops up on my orders and I do not receive confirmations of orders from Etsy.
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ID
#3009183 Review #3009183 is a subjective opinion of poster.
Pros
  • Easy to purchase items
Cons
  • Tried and tried to correct typo in my email address
Preferred solution
Etsy has typo in my email address. Do not receive confirmation of my orders or delivery status.
New Reviewer

Feels like a scam

My name is invalid when trying to order, and after called customer service and got charged for the call after waiting for 8 minutes, they proceeded to hang up on me. I have then also spoken in the chat option, the person could not help and said they would get an engineer to email me, never received an email. After ordering two items, Etsy has charged me for them, sent them to my address then sent them back without delivering them as my address is invalid. Not sure if I'll be eligible for a refund. Big shame as I was buying birthday presents, I would massively avoid using Etsy again
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ID
#3009001 Review #3009001 is a subjective opinion of poster.
Pros
  • Originality
  • Great idea
Cons
  • Hard to get anyone to talk
  • Broken checkout
  • Can not resolve issues with their website
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Exspress shipping?

Hi! I would like to make a rather big order, but have to make sure it arrives on time. I tried to call but cannot reach anyone....find this strange and annoying. Does anyone know the fastest way to get in touch?
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ID
#3008820 Review #3008820 is a subjective opinion of poster.
Cons
  • That i cannot sign in to find the status of my order
Preferred solution
Let the company propose a solution
New Reviewer

I dont have my order ( BEDS)

NO ONE HAS CALLED ME BACK ON MY ORDER THAT SAYS DELIVERED AND I DONT HAVE MY BEDS. ALSO MY CARD HAS BEEN CHARGED.
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ID
#3007860 Review #3007860 is a subjective opinion of poster.
Cons
  • Customer service is the worst
Loss
$667
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

PAYMENTS AND BILLING CONCILIATION

I NEED A CONSULTANT TO EXLPAIN THE ESTRUCTURE AND THE WAY TO WORK YOUR TIMING FOR THE WIRE TRANSFERS WHEN I HAVE HAD ORDERS PURCHASED. I MUST HAVE MY ACCOUNT BOOKS ORGNIZED AND THE NUMBERS THAT I GET BY MY LOGIG DO NOT MATCH WITH YOUR PAYMENTS SO I WILL LOVE TO UNDERSTAND HOW TO CALCULATE THE TOTAL OF THE PAYMENTS AND THE PORCENTAGE OF THE COMISION THAT ETSY GETS OF EVERY ORDER. PLEASE CONTACT ME AND ALSO NEED SOMEONE WHO EXPLAIN THIS IN SPANISH.

User's recommendation: BILLING AND TIMING.

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ID
#3007533 Review #3007533 is a subjective opinion of poster.
Pros
  • Some good sellers
  • Making some extra money
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Delivery date

Said Halloween costume will be there Thursday 10/28, but is shipping from Pakistan on that date. I attempted to cancel the order, but it is not cancellable
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ID
#3006723 Review #3006723 is a subjective opinion of poster.
Pros
  • No good customer service
Cons
  • No way to contact them-seller advertised through them
Loss
$220
Preferred solution
Full refund
New Reviewer

Customer service

They never even answered the phone. I've been selling on Etsy since 2009, the original Etsy was like a loving family, Etsy has changed to the oppisite side so that it feels like they are actually working against the sellers - no support wha tso ever - beyond sad.

User's recommendation: Find somewhere else to sell.

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ID
#3006520 Review #3006520 is a subjective opinion of poster.
Pros
  • No contact no help
Cons
  • No live person to converse with if needed
Loss
$5000
Preferred solution
seller support

Cancel order flexibility

The seller notified me this Halloween costume wouldnt arrive in time for Halloween due to shipping delays. Normally she doesnt do cancellations only returns after delivery. I didnt find her message giving me 3 hours to cancel until many hours later. She was still helpful, let me cancel and returned my $ to my card within an hour.

User's recommendation: Recommend.

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ID
#3004582 Review #3004582 is a subjective opinion of poster.
Location
Portland, Oregon

Every time I try to order it gives me an error message- umm, something is wrong.

I have changed my password several times but to no avail. I cannot order anything from Etsy with any payment options. This is the second time I have written to you but nothing changes. It is VERY frustrating because there are several things I wanted for Christmas that are now gone. What can be done?
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ID
#3004423 Review #3004423 is a subjective opinion of poster.
Location
Fredericksburg, Virginia
New Reviewer

Poor quality

The quality of the beads bought was below expectation, need to return it as soon as possible, kindly send me your shipping labels

User's recommendation: i will not recommend it to anyone.

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ID
#3001297 Review #3001297 is a subjective opinion of poster.
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

It says I can return shoes but don’t address or won’t return my emails or calls.

No return address and says can return in 30 days. I ordered shoes size I usually wear and cant get my foot in them. No return address wont return call.
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ID
#3001206 Review #3001206 is a subjective opinion of poster.
Location
Paton, Iowa
Loss
$100
Preferred solution
Full refund
Unable to speak to anyone, just a recorded message, very disappointing, di you have a number that I can soeak to someone?
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2 comments
#2083038

I have a big ptoblem with a phantom supplier and Impossible to tell anyone about this cleverly crafted chemical scam problem. Avoid all companies that sell chemicals from Turkey.

They set up a series of totally bogus screen companies, get paid on "company" accounts in Turkey, but pocket the money and no longer answer.

Of course Alibaba is not moving !!! And for good reason, it is IMPOSSIBLE TO REACH THEM Excellent customers of Alibaba, we are going to stop and run a great advertising campaign in France and French-speaking countries.

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ID
#3000855 Review #3000855 is a subjective opinion of poster.
Location
Doncaster, England

I have ordered 5 items 5 days ago they dont seem to be processing

Please could you reassure me that I am going to get these items please could you really show me I'm going to get these items that I've ordered because I'm a little bit concerned if you could do this for me yet see I would feel much more at ease and not so concerned thank you.
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ID
#3000375 Review #3000375 is a subjective opinion of poster.
Location
Birmingham, England
New Reviewer

Trying to figure out how to refund someone

A lady purchase my product and decided she didnt want it changed her mind she wants a refund I dont know how to do it
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ID
#2998890 Review #2998890 is a subjective opinion of poster.
Location
Sarasota, Florida