Christina B Nzr

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My order received was wrong

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Etsy - My order received was wrong
Etsy - My order received was wrong - Image 2
Etsy - My order received was wrong - Image 3
Etsy - My order received was wrong - Image 4
I made a mistake when purchasing items that I thought were hoodies due to the picture shown for their product. I got a t shirt and a sweatshirt instead of two hoodies. When I reached out to see if I could exchange what I got for the correct order, I was told that there are no refunds or exchanges allowed. That I could make another purchase, and to make sure I order correctly next time. Not only was I made to feel stupid, but I lost $60 on Christmas gifts for family that I don't like or want. I will never order from this company again!
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Loss:
$60
Cons:
  • No refunds or exchanges
  • Poor customer service

Preferred solution: Full refund

User's recommendation: Make sure you recheck everything in your order before hitting the purchase button! No refunds or exchanges allowed!

Kim H Zxo

Never got an item, seller no longer on site, no one contacted me, and I’m worried I just lost $600

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Nothing happened. Etsy is terrible. Seller isnt on site anymore and I cant call anyone for help. I feel as if I may lose $600 and Im angry that during a month of waiting no one ever told me there was a problem.
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Loss:
$500
Cons:
  • No customer service accessibility - no one to contact

Preferred solution: Full refund

User's recommendation: Buyer beware.

Katee Iko

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Verified Reviewer
| map-marker Walnut Creek, California

Price question

I am purchasing a baby mobile neutral sheep nursery mobile and you have it listed for $83.95 but on the baby registry which is baby list you have it listed for $76.26. What is the correct price and I also wanted it sent to me with a guarantee that I will receive it before July 8.
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Anonymous
map-marker Cleveland, Ohio

To get my address changed and it still is t done and now I can’t get ahold of the shipper 466 not 456

Horrible customer service. Tried to reach out to seller to correct my address he stated he couldnt that the shipping company had it already but said when he got info he would give it to me and he never gave me any shipping info cant talk to person at Etsy horrible dont know if I will even get my item nor my money back never again Etsy NEVER
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User's recommendation: Don’t use horrible customer service

Anonymous
map-marker Pueblo, Colorado

Need refund or order

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Never gave me a refund and never helped. They would hang up, or leave our chat. Wouldnt respond or help me.
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User's recommendation: Do not buy!

Kathy S Xwc

I need help with a current order and need to talk to someone by phone as not getting anywhere with email

Order cancelled and I reordered and see nothing in my cart once again and need for a birthday gift that birthday has already passed
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Loss:
$17
Pros:
  • Good prices
Cons:
  • No phone call support

Preferred solution: Deliver product or service ordered

Juanita D Ofg

Where is the rest of my order I receive one item

Where is the two other item I only receive one When do I get the other packgeI place the order on June 30 2023 thank you. Juanita diaz
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Preferred solution: Deliver product or service ordered

Stephanie C Lev

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Verified Reviewer

I need to talk to someone about an package that, I didn’t receive.

There was a package delivered to my residence on 6-7-2023. I left my residence on 6-6-2023 and didnt return back until 6-9-3023. The post office person left the package at my door and someone took it.
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Loss:
$95

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Toronto, Ontario

Etsy Customer Service

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First of all, its my FIRST time ordering through Etsy, and my LAST. Etsy, in my eyes is a SCAM!!! I placed an order for sofa legs and they were not what I was expecting, not to mention one of the sets was not what I had ordered but was charged. How lovely that the company is in Turkey! Which had I known, I WOULD NEVER HAVE ORDERED. It makes me ill that these companies can simply take your hard earned money and think they have the right to not stand by their word of issuing refunds. I WILL NEVER EVER ORDER FROM ETSY AGAIN! EVER! To try and connect with someone at ETSY is a complete JOKE!!!
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User's recommendation: DO NOT EVER ORDER FROM ETSY

Carmen D Gld

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Verified Reviewer
| map-marker Englewood, Florida

I was ripped off on etsy

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I bought a hand bag from customforse on Etsy they mailed to wrong place never got back to me Etsy wont help me
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User's recommendation: Don’t buy on Etsy please

Noella K Jrc

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Verified Reviewer

I need to cancel order

I thought the shipping was free. Thanks for understanding. I need the money back please. My phone number is 206-434-****.
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Preferred solution: Full refund

Tammy E Vih

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Verified Reviewer
| map-marker Chicago, Illinois

Cannot access my account

Dear Cust Service For a week I have been asking to reset my password as I was unable to log in. I used my email tammy-eigenbauer@***.net to have them send link for reset. I am not getting a reply back and have tried several times and no it did not go to my spam folder. Please help me access my account. Sincerely Tammy Eigenbauer My home number is 773 672-**** and my cell number is 773 996-**** I also have alternate email of: tammy-eigenbauer@***.net
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john c Bhb

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Item not as advertised

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Etsy - Item not as advertised
Etsy - Item not as advertised - Image 2
Etsy - Item not as advertised - Image 3
Updated by user Dec 28, 2022

They closed the case, As they were not really interested, Basicly they did not confirm the picture of what i rexeived, And how it was different from the advertised product. My credit card company is sorting it for me now, so should be sorted soon

Original review Nov 28, 2022
Colorful Banana Leaves Vivid Color Exotic Plants Luxury Floral Wallpaper In the advert, it looks great. If you see picture of the item, it comes as 3 sections, left, center, and right. mine came as center, right, center,,, So not a huge picture as in advert, But a "Repeat" wallpaper, Which is awful. The supplier in Turkey,,Sweet Wallpapers, seem to think this is OK, ETSY are so stupid, they do not understand what is wrong with my order, And have closed the case, Without comparing what i have, verses what they are supposed to be selling Order #263951****
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Loss:
$186
Pros:
  • Unknown
Cons:
  • Dodgy service
  • Suppliers

Preferred solution: Full refund

User's recommendation: Look, Then look away

Bryce Eht

It’s stupid

Im finding it really stupid and really hard because theres no ready to talk to on this website and if you need to cancel any item its not allowing to council old. Speak to someone the number is not coming up on the screen. I dont want my money back kind regards, Eddie
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Preferred solution: Deliver product or service ordered

Alisa B Kji

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Verified Buyer
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I have not gotten a response to my question snd have no way to speak to a person

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Etsy - I have not gotten a response to my question snd have no way to speak to a person
Etsy - I have not gotten a response to my question snd have no way to speak to a person - Image 2
I have an Etsy shop. I sold an item that arrived damaged. I did not insure it. Is it covered by etsys protection program. It was a cast iron pot and I never dreamed it would get cracked during shipment. Especially since I wrapped it well in bubble wrap. Thank you
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Preferred solution: Full refund

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