Etsy Reviews

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New Reviewer

Trying to figure out how to refund someone

A lady purchase my product and decided she didnt want it changed her mind she wants a refund I dont know how to do it
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ID
#2998890 Review #2998890 is a subjective opinion of poster.
Location
Sarasota, Florida
New Reviewer
Etsy - Customer lied and now my shop is suspended
Etsy - Customer lied and now my shop is suspended
Etsy - Customer lied and now my shop is suspended
Etsy - Customer lied and now my shop is suspended
A customer opened a case when an item did not ship when she thought it should, which was 1 week sooner than the production time for the item. She also provided Etsy an old tracking number, so obviously it didn't show any movement. Etsy issued a refund without the...
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ID
#2997769 Review #2997769 is a subjective opinion of poster.
Service
Etsy Seller Program
Pros
  • Large customer base
Cons
  • Etsy help desk was no help and rude
  • Refused to accept responsibility
  • Questionable honesty
Loss
$1500
Preferred solution
I was my account reinstated and I was my incorrect negative balance removed. I also want compensation for lost income and the damage done to my business.
New Reviewer

Email change

Having trouble changing my email my email I currently have on this account I can no longer access so Im trying to change it but it wont let me since I have no access to my other email
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ID
#2997700 Review #2997700 is a subjective opinion of poster.
New Reviewer

Closing my shop

My account was suspended and my August and September payments still not released. I want to close my account and get my payment

User's recommendation: To be careful.

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ID
#2997612 Review #2997612 is a subjective opinion of poster.
Loss
$561
Preferred solution
Let the company propose a solution
New Reviewer

Wrong item

This is not the same item that I order this item is low quality and is thifrent than the one that I ordered
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ID
#2997594 Review #2997594 is a subjective opinion of poster.
Loss
$328
Preferred solution
Full refund
New Reviewer

Account locked

I requested a call back. Please call me at 205.242.5539. My email address is sallymclark@***.com. Thank you, Sally Clark
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ID
#2997410 Review #2997410 is a subjective opinion of poster.
Preferred solution
Help to unlock my account so that I can place an order.
New Reviewer

My order never arrived

I already talked to the seller and he said that I sent it but I did not receive anything I even asked my neighbors, my email has a key, nobody can access it only me the seller did nothing to help me and was rude
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ID
#2997091 Review #2997091 is a subjective opinion of poster.
Location
Houston, Texas
New Reviewer

Cancel order

Supposed to receive order on 9/28. Have waited too long and needed earrings for my job. Had to buy other earrings.
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ID
#2997025 Review #2997025 is a subjective opinion of poster.
Cons
  • Order never came
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

As a buyer, my account has been suspended.

DMade purchase but the seller name was different when PayPal sent my receipt. Buying quilt fabric but said I purchased baby needs. I contacted PayPal and filed a fraud issue. Next day I realized it was the same seller. Contacted PayPal with that info and fraud complaint was canceled. Now have a suspended account after years of purchases. Never received an email from Etsy like the message said I would to reactivate my account.

User's recommendation: Don’t panic. Do some research. Although I’ve been hacked before. I’m ultra careful when it comes to my accounts.

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ID
#2996569 Review #2996569 is a subjective opinion of poster.
Preferred solution
Reactivate my Etsy account.

Someone hacked my accountp

Someone hacked into my account and changed the code that I cannot access my account. And no one was able to help me and free my account and unlock my account so I can take my credit card out of

User's recommendation: Help.

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ID
#2996459 Review #2996459 is a subjective opinion of poster.
Location
Howell Township, New Jersey

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New Reviewer

Difficulty with package

I was not happy with how many emails I had to send in reference to my package and when it would be delivered. Finally it was stated it was delivered through an email but it was not because I was home all day waiting for it to come. I did what was told to me by Etsy, checking neighbors, checking with the post office and checking for a notice that might have been left but there was nothing. The post office told me they never had any such order, when in fact Etsy told me that was how it was being delivered. Finally, 2 weeks later I received the package. It was delivered to another house not even near my house and the person brought it to me.

User's recommendation: My order came from China. If I would have known where it was coming from I would have never ordered it. It’s not easy to find out where your order is coming from. Very deceiving.

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ID
#2995072 Review #2995072 is a subjective opinion of poster.
Pros
  • Cute items
  • Good service prices products
  • You can buy a product quickly
Cons
  • Dealing with someone from a foreign country
Preferred solution
Let the company propose a solution
New Reviewer

I want to speak with someone

I want to speak to someone now! At 480 304 **** Ive been on hold fir hours and all I want to do is check something on an order and dont tell me to go to Etsy hep.com because that sucks
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ID
#2995029 Review #2995029 is a subjective opinion of poster.
Cons
  • False adversizing
  • Demanding sellers unethical practices or lose their ranking
  • Never refunded my money after i returned the items
Preferred solution
I just want to freaking check an order with a live person

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New Reviewer

Not receiving package

I felt like I was getting the run around but in the end I finally received my package 2 weeks later than was stated to me. It was not Etsys fault it was the postal service delivering to the wrong address that was no where near my house. We have been having issues with our postal service in our neighborhood. The person it was delivered to brought it to my house.

User's recommendation: I was upset because I was dealing with someone in China and the communication was a bit difficult. When ordering from a company it is hard to find out where your product is coming from and I was not happy that it took many emails asking where my order was even before it was actually shipped.

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ID
#2995028 Review #2995028 is a subjective opinion of poster.
Location
Rockledge, Florida
Pros
  • Good selection of items to choose from
Cons
  • No live person to converse with if needed
  • Not being able to talk with someone

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I was robbed of $200 on this website. I made numerous attempts to email, call, and text the seller. After many attempts, it stated the seller was unavailable. I contacted customer service over the timeframe of months, and nothing was responded back to me. The product...
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ID
#2994075 Review #2994075 is a subjective opinion of poster.
Cons
  • Customer service
  • Difficulty to get live customer support
  • False advertisement
Loss
$217
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Never received any merchandise

Never received merchandise or credit. Please contact me at 207-888-**** to handle this matter promptly. Please either credit this account or ship said items to me as soon as possible. Please notify me as to how you are going to correct this .matter. Thank you Danielle S Bachelder
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ID
#2994063 Review #2994063 is a subjective opinion of poster.
Pros
  • I have no pros
Cons
  • Cant speak to a live person no help
  • Cant speak to a live person
Loss
$64
Preferred solution
Deliver product or service ordered