Anonymous
map-marker Wetherby, Leeds

I have tried to contact you regarding an order number 304765**** to no avail for the past three days

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Your page is not open for assistance on my order company has dispatched order but never received I require a refund
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Resolved
Moncif A

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Resolved: I want to return 2 items was bought through the website

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Etsy - I want to return 2 items was bought through the website
Etsy - I want to return 2 items was bought through the website - Image 2
Etsy - I want to return 2 items was bought through the website - Image 3
Updated by user Nov 13, 2023

Company fixed the issue and I have been provided with apology.

Original review Oct 29, 2023
I don't advise anyone to buy from that website plus the product is not good quality at all-nighter the customer service
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Loss:
$128

Preferred solution: Full refund

User's recommendation: Look away for another website

Areyouna B
map-marker Tallahassee, Florida

Never received

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I had to reach out to the merchant And learned that my package was never sent. The last two day before hollween My five year was upset. He could not be what he picked out last minute shopping Rain bow case constum was now were to be found.
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Eamon K

Cancel order

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Tried to call customer service to get assistance cancelling an order No connection Seens hopeless . No access to a simple cancel order such as Anazons perfect website and customer service. Huge ripoff
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Loss:
$67
Pros:
  • No pros all cons
Cons:
  • No customer service accesibility

Preferred solution: Full refund

User's recommendation: Don’t use this vendor

Ruth H Gfj

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Verified Reviewer

Serious complaint

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Etsy - Serious complaint
Updated by user Nov 04, 2023

Etsy management have supported their seller despite being sent photographic evidence of the goods being unfit for purpose.

Original review Oct 28, 2023
I made a purchase in good faith. Your seller sent me items not fit for purpose Your so called support said tough Your online chat person Amit agreed to refund me and get a manager to contact me. He lied I am still waiting for my refund and contact
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Loss:
$25
Pros:
  • Cant find any so far
Cons:
  • Lots as sellers can send rubbish
  • Etsy dont care as long as seller sends something

Preferred solution: Full refund

User's recommendation: Ordered dog bows …received frayed rags. Seller refused refund Etsy said I received cloth so the order was fulfilled.

Anonymous
map-marker Monett, Missouri

My order is incorrect

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All I got was a big runaround. I could not get any answers on how to contact the people that I contracted to correct the mistake made on the engraving on my order.
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User's recommendation: DON'T USE THIS COMPANY

Anonymous
map-marker Cheadle, Stockport

Have i got the discount

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It's hard to get to the customer service, they say they change the number, I think they should put it through to the new numbers or put it on the website the new numbers
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Susan O Opv

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Frustration on trying to contact them

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Etsy - Frustration on trying to contact them
Etsy - Frustration on trying to contact them - Image 2
I had not received my order of earrings and handbag. The same day I received my handbag order from another company thinking it was my Etsy order but without the earrings so I put in a claim with Etsy and I was reimbursed for the earrings which was great. But then I realised my error that I still hadnt received Etsy order of bag and earrings so tried to contact Etsy to explain that was 3 days ago and Im still trying
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Loss:
$35
Cons:
  • To hard to get help

Preferred solution: Full refund

User's recommendation: Don’t

Anonymous
map-marker Saint Louis, Missouri

You cussed me and stole my bank information

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To file a claim get my money back but your a scammer and told me *** YOU and hung up on me! No legit business does that!!
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User's recommendation: Stay away

Kim H Czq

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Verified Reviewer

Your review process sucks.

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Your review process sucks.Your review process sucks.Your review process sucks.Your review process sucks.Your review process sucks.
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Pros:
  • Merchants
Cons:
  • Your system

Preferred solution: Action from the company.

Khayla Bla

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Verified Reviewer
| map-marker Alhambra, California

Never received order

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I never received my order and I'll been trying to get hold of some to call but it's almost impossible to get any help. I will never order anything from your website and I will also tell all my friends/ family to stay way from ordering any thing.
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Aileen B Lia

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Verified Reviewer

Account Locked

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I made 3(three) purchases 2 (two) of which were identical and not far apart in purchase times since I made an ordering mistake- I even rounded up my final cost to help other etsy sellers on ALL mu orders- only to have my account fully lock ZERO access and ALL purchases WITHOUT the round up amounts refunded due to ZERO adequate time to respond to any email or potential other communications from seller or ETSY - 10.25.2023 during my breaktime at work... and I have gotten ZERO response from ETSY at all over the past 2 (two) days in my attempts to correct this... I am NOT a happy camper right now...
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Loss:
$315
Cons:
  • Refunds without actually checking purchase authorizations

Preferred solution: My order as I ordered them and not refunded without checking authorization first

Marsha J Ayk

Cannot reach anyone at Etsy to report fraud to my account

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reported fraud to my account no one Ive tried to reach has contacted me back. you tell me to write at least 100 symbols. I dont need that many what I need is someone to take care of the fraud thats been happening to my account
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Preferred solution: I would like to have someone to talk to about the fraud that has been happening to my account

Jill S Tfv

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Verified Reviewer

You people don't answer complaints

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You sent me an order with the wrong tracking number. Says my order was delivered but it wasn't. It went to someone else. Fed ex says contact company but you don't have a number to contact. BUYER BEWARE!
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Loss:
$23
Cons:
  • Etsy sucks

Preferred solution: Full refund

User's recommendation: Don't buy from them

Michele C Buw

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Verified Reviewer

I can’t get a hold of anyone!!!!!

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Ive tried contacting the seller, no luck. I e tried contacting Etsy, no luck! This is very frustrating!!! And this is why I never buy anything from. Thought Id try and I learned my lesson. Never again!!
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Loss:
$125
Cons:
  • No contact available

Preferred solution: Full refund

User's recommendation: Go elsewhere. We

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