Etsy Reviews

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order account seller money item customer refund email service number
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New Reviewer

Lost my debit card and got a new one

I got a new card and your site won't let me change cards without everything the old card number. I don't have that card number because I lost the card!
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ID
#2060216 Review #2060216 is a subjective opinion of poster.
Cons
  • No phone to call etsy no emailhard to get through to anyone
Preferred solution
Change my card details!
New Reviewer

I click 3 times on Place Your Order and I did not get any message

Please, I need that someone take care of this issue. I dont want to receive my order 3 times

User's recommendation: We need a phone number that we can contact. Personally will be my last time that I’ll order from Etsy.

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ID
#2060067 Review #2060067 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Issue w order, not receive product

I was charge for face mask on the July 10th and no product mikeorourke@***.net
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ID
#2059962 Review #2059962 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Lack of Customer Service

It is beyond baffling how a large corporation does not have adequate support for its sellers. Even in this pandemic, Shopify, Printful, Printify, GoDaddy, and on and on have a phone,chat, even social media support. Etsy, Zilch! You may get a canned email answer to your question from Etsy and if you are lucky after that you may get a real response to your Actual Question a week later. And by the way, they can shut down your shop and not give you a heads up as to the why. And they seem to be constantly doing beta tests on shops. I am still there because Etsy still gets lots of traffic. But I am looking to move at least one shop from there in the future.

User's recommendation: I would look elswhere to start a business. Etsy to me is last resort now.

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ID
#2059833 Review #2059833 is a subjective opinion of poster.
Service
Etsy Seller Program
Pros
  • Large site to bring in customers
Cons
  • On and on complaint
  • Poor seller tools and no phone number to the dispute team
Loss
$300
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Buyer is lying

I have confirmed the delivery for the buyer and told her UK delivery is 3 days and international orders are longer and she’s lying saying I’m playing with her money as she’s waited 17 days but there are delays so it’s out of my control but I sent the receipt and everything and she’s being rude and I want to file against extortion as she threatened me and left a bad review before her item has even come

User's recommendation: File for extortion.

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ID
#2059754 Review #2059754 is a subjective opinion of poster.
Location
Hemel Hempstead, England

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Refund for recent order of a plant .

The plant died. No more than 2 months from purchase.

User's recommendation: Etsy Company , you cannot contact them by phone to solve the problem.

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ID
#2059317 Review #2059317 is a subjective opinion of poster.
Location
Halethorpe, Maryland
New Reviewer

Money

I order a necklace that I sent it back and I just want to know if they're going to refund me my money back and how long would that be I sent that back last week and no respond yet
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ID
#2059274 Review #2059274 is a subjective opinion of poster.
Pros
  • Seller customer service
Cons
  • No response from seller slaydecals
Preferred solution
Full refund
New Reviewer

I placed a recipe towel but it is wrong

I want to order the recipe towel with my Mothers recipe and her picture not the one that is shown
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ID
#2058322 Review #2058322 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Fraud

Someone from your company has stole from my bank account. Please contact me 508502****
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ID
#2058016 Review #2058016 is a subjective opinion of poster.
Location
Worcester, Massachusetts
Loss
$289
Preferred solution
Find April in your company

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Verified Reviewer
New Reviewer

CUSTOMER SERVICE IS HORRIBLE

I had 2 charges withdrawn from my checking account. After 15 emails, I get told that it was fraud on behalf of a seller. They were supposed to refund the charges. 3 weeks later and still have not gotten it. Reached out again...the canned responses begin again. No number for customer service to call. DO NOT DO BUSINESS WITH THIS SCAM OF A BUSINESS!!!!

User's recommendation: Don't do business with them.

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ID
#2057912 Review #2057912 is a subjective opinion of poster.
Loss
$14
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Order problems

I ordered a 14k chain a crucifix pendant and a crucifix ring and they took my money and now says cancelled what happened
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ID
#2057596 Review #2057596 is a subjective opinion of poster.
Cons
  • Absolutely no ability to contact anyone on that site
Preferred solution
Deliver product or service ordered

Order refunded!Can I order via Canada to receive this?

There is NOT any problem thank you very much
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ID
#2057188 Review #2057188 is a subjective opinion of poster.
Location
Windsor, Ontario
New Reviewer

Customers

Etsy - Customers
Hi,I have a issue a customer left a review and lied,I refunded them their money,and they lied.I have all the information.Can that be removed ..
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ID
#2057031 Review #2057031 is a subjective opinion of poster.
Product
Etsy Profile
Preferred solution
Remove review

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Verified Reviewer
New Reviewer

Never received package or refund

Etsy - Never received package or refund
Etsy - Never received package or refund
Ordered an item, the seller sent an email regarding packaging and delivery. Ups never even tried to deliver the package so I send it to the nearest UPSstore to pick up. Well, I went to the UPS store and it wasn't there. It was pending now. I tried contacting etsy and the seller and have received no response. I guess I have to report fraud on my card now due to the fraud that is going on with this app.

User's recommendation: Stay away!!

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ID
#2056860 Review #2056860 is a subjective opinion of poster.
Service
Ups Delivery Service
Loss
$30
Preferred solution
Full refund
New Reviewer

Etsy has not payed me!!!!!!!!

Etsy has not paid me. I try to call Etsy anytime but I can not contact ????
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ID
#2056505 Review #2056505 is a subjective opinion of poster.
Pros
  • Already built
Preferred solution
I have not been getting payed for weeks