Lora B Pxh

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Verified Reviewer

I could not reach etsy at all this time I basically got bamboozled out off close to 80.00 I've contacted both sellersno response from one and a lie from the other

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I purchased some sterling silver 925 earrings when they came they were dipped gold I can not wear that I am allergic so I contacted the seller and she replied saying they are silver so I sent a picture showing gold and I have yet to herefrom her I also bought a neaklace they said it was delivered but it was not please help me I'd like my funds back
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Loss:
$80
Pros:
  • Have unique items
Cons:
  • Can not trust every seller

Preferred solution: Full refund

User's recommendation: Think.before ordering from what ever merchant you may choose

Anonymous
map-marker Indio, California

Horrible Customer Service. still waiting for an order placed December 5th.

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There is no way to communicate with your customer service. You do not have a phone number It is a real disaster.
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User's recommendation: Not to use Etsy

Tiffany B Evk

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Verified Reviewer

Etsy put my shop on holiday mode

Etsy put my shop on holiday mode for three days now and I only had one order. How long until they bring back the shop?
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Zen T Eeb

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Verified Reviewer
| map-marker Pasadena, California

I would like to get a refund

Hi I bought a 2 zone clock and I am not satisfied, as the frame is made of plastic, but it looks wood on the photo. Confirmation number: 263944**** Gorgeous Dual Time Zone Wall Clock - Customize time zone labels Transaction ID: 323586**** Color: Flesh on White Personalization: Top: Los Angeles Bottom: Taipei Quantity: 1 $64.00 Total amount paid was $78.33
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User's recommendation: You have to set up an account to make the future transaction including refund easier.

Myrtle P Jvh

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Verified Reviewer
| map-marker Plainview, New York

The quality of customer service is extremely horrible. Phone numbers not working , we are in 21 century .

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I made a purchase I havent received the item and I contacted the seller for a refund and I didnt get a response. I want my money back and I am not shopping here ever again. I purchased items from Nigeria and didnt have any problem, it all was on time and perfect. I need you to refund me my money I will shop in Macys where I never have problems.
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User's recommendation: Be aware.

jacqueline m Zbl

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Verified Reviewer
| map-marker San Francisco, California

Very poor service

I been trying reach you for 2 days concerning my order, hard o reach, you dont have a contact number to be reach try to email you thats not working I just would like to have my money back if you dont contact ASAP
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Pros:
  • Dont email you back
Cons:
  • Not a good company

Preferred solution: I NEED TO HAVE MY COMFORMATION WITH THE DATE EMAILED TO ME

Hanna F Rkn

My order

I order 6 pregnancy dress only I got 4 but other 2 I didnt get confirmation so I called last week and scam ppl answer the phone the took some money from my account so Im so sad because no body help ETSY company. No phone and customer service
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Loss:
$3000

Preferred solution: To know where is my order

Anonymous
map-marker Walnut Creek, California

I am really upset with your vendor services which is actually your service

Etsy - I am really upset with your vendor services which is actually your service
I purchased a pair of earrings in September, I received a tracking number with DHL on Sept 28th, and a duplicate of tracking again in September, but when I try to track the shipment it says this order does not exist. very frustrating to deal with your company and your vendors. I don't know how I can take my money back. I will never use your site again, it's not easy or trustingwilln't use Etsydo
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User's recommendation: Never use Etsy

Cissy Bpd
map-marker Saint Augustine, Florida

Taking money from me

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Ive shipped out 3 orders and havent got a single payment back cause you guys took my account away from me , I want access to my account back so I can do a withdraw and tell the people who ordered , that there packages have been shipped
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Linda S Bvi

Notification

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Co tact by phone number that I found is not viable so this needs to be removed from online. Thank yo
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Preferred solution: Security

Anonymous
map-marker Leyland, Lancashire

Not happy

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I purchased a ring from DUTTOSHOP that cost £100.35 in March this year. The stone has fallen out of the ring and I have emailed them numerous times to which I have had no response.

I want them to either repair the ring or refund.

The ring wasnt fit for purpose and should have lasted longer than a few months. Order 289563****

My contract is with you so I expect your company to step in and assist. I dont see why I should go through PayPal. You are advertising the shop and therefor my contract is with your company.

I expect a resolution ASAP as I am heartbroken about the ring.

I am disabled and this was a present of my husband who is now deceased. All Im asking is for it to be repairs.

Thanks for your help.

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User's recommendation: Do not bother!

carol y Aov

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Verified Reviewer
| map-marker New York, New York

Can not find my otderCustomer support

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Do not want to pay to talk to customer support I cannot find my order that was ordered on 11 one trying to get a return mailing label
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Loss:
$22
Pros:
  • Fast shipping
Cons:
  • Difficulty contacting customer support

Preferred solution: Full refund

Ron M Ogc

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Verified Reviewer

Didn’t get help

I was charged for a order I place but it's not showing up in my account and I still haven't received a refund for another order
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker North Miami Beach, Florida

My item said it was delivered, but it was not. The city I clearly put into the system was changed.

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Etsy - My item said it was delivered, but it was not. The city I clearly put into the system was...
Etsy - My item said it was delivered, but it was not. The city I clearly put into the... - Image 2
My item said it was delivered, but it was not. The city I clearly put into the system was changed. I have proof of what I entered, and where it was delivered. Just want my money back or my product. This was supposed to be easy!! Delivered to North Miami Beach Address was Sunny Isles Beach.( this was the original address submitted.
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Anonymous
map-marker Hermitage, Tennessee

It’s been 3 days since I haven’t heard anything from this person

Well it has been 3 days since my order has been placed and it hasnt shipped yeti dont know whats going with my order
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User's recommendation: I need to get a refund

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