Carol B Aib

I didnt order this .. What they sent me

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These people have no c.s. number, also trying to get a return slip is just non-existing. I have tried emailing, this is just totally frustrating. They gave me a number that is not in service. Carol Bryant 555 west 125t street Chicago. 60628 773 660-****
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Loss:
$170
Pros:
  • Non its a nightmare
Cons:
  • Terrible or no customer service

Preferred solution: Full refund

User's recommendation: Don't shop here, gave me the wrong product it is madness trying to get a return.

Eric W Ite

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Verified Reviewer

My order never came, then when I called Esty customer service that number was no longer in service

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Etsy - My order never came, then when I called Esty customer service that number was no longer in...
Etsy - My order never came, then when I called Esty customer service that number was no... - Image 2
Etsy - My order never came, then when I called Esty customer service that number was no... - Image 3
Etsy - My order never came, then when I called Esty customer service that number was no... - Image 4
I order my gift on May 2nd it was supposed to be here between the 8th and the 10th Here we are almost 4 days later and it is still not here. I tried to reach out to the sellers only to find out nothing about the company as if they doesnt exist! This was a supposed to be a surprise Gift for my partner who was unable to receive it yesterday at her birthday! This is unacceptable!
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Loss:
$38

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Hendersonville, Tennessee

Dryad

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Cant talk to a live person from Etsy. Its about a fraudulent site. Guess they dont care. Just glad PayPal got my money back.
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Anonymous
map-marker Shrewsbury, Massachusetts

My package was sent to someone else the tracking number I got was link to the other address I’m very upset I want to talk to a live person this is crazy you can’t talk to someone

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I was giving a tracking number that wasnt for my address some else got my package and now Im out a gift and the money I paid this is not good customer service on your part the delivery confirmed it was sent to my address but when I gave the tracking number I had to FEDEX it showed another address how can this happen Carole Tula
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Dan C Dte
map-marker De Pere, Wisconsin

Did not get patten Monica Casper’s account is sending to dan@***.cc

Did not get patten Monica Caspers account is sending to dan@***.cc and I can not open. Please call me at 192****-**** thanks
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Sudha M Wez

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Product order has not been delivered till today

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Etsy - Product order has not been delivered till today
I ordered Rajini Gangtha plant and paid 52 and more dollars 31August was the delivery date till today its not reached tell me when it will reach or I may have to get my money back
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Loss:
$52

Preferred solution: Full refund

Anonymous
map-marker The Bronx, New York

Horrible service overall. Customer service is the worst in the world. You need to update in every area guys. You should learn from evay and Amazon.

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Etsy - Horrible service overall. Customer service is the worst in the world. You need to update...
Etsy - Horrible service overall. Customer service is the worst in the world. You need to... - Image 2
Horrible service overall. Customer service is the worst in the world. You need to update in every area guys. You should learn from evay and Amazon. Ill not buy anymore from here. Look at my order. When I contacted to the seller, seller told me I did fraud. I didnt receive my order. Look at my messages to the seller.
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User's recommendation: Don’t buy from here. Horrible service.

Jessica S Kiw

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Verified Reviewer

Limited access

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Etsy - Limited access
Etsy - Limited access - Image 2
Hello, i think i got limited access because the system thought there is suspicious log in to amy account will you please please resolve it , because there is 1 selller that had sent her good to me and said it was refunded, and there is a couple of seller who i had m chat and they are processing my order and now i cannot pay them because of this issue please be prompt of dealing with this cause i did not violate anything and it is mainly the problem is on your appicaton Thank you
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Pros:
  • I love the products and the lay out
Cons:
  • Suspend your acoubt for no reason

Preferred solution: Faster time to resolve things that is the mistake of the system and not by the person

User's recommendation: It is a great app to shop until they decide to suspend your account for no reason . Too many glitch and too often

Anonymous
map-marker Los Angeles, California

I would just like this to be resolved

I contacted Etsy to tell them the item was damaged and they did not want to do anything about it no refund and I cannot exchange it the product has a defect and I sent them pictures I guess now I am just stuck with the product I will try to fix it somehow or maybe I will just throw it away I sent him more than one picture but he said he didn't understand what I was talking about and he could not issue a refund
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Melodi Qlx

This has got to be the worst customer service ever. Will never deal with you guys again.

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I just bought some dishes and spend a little over $10,500 US. And then my account got suspended and I can no longer buy those plates. I need some help please because now my husband is really angry with me.
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Preferred solution: Apology

User's recommendation: Do not deal with these people. Etsy sucks.

Latasha W Znf

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Verified Reviewer
| map-marker Panorama City, California

Problem with phone

Trying to make a return phone off ridiculous when its comes to contacting and returns need to be more professional so that returns can be prepared properly. Keep calling recording that says no longer in service but a whole lot of details. Need new number
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User's recommendation: New phone number and person to answer

Habib T

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Verified Reviewer

Unpaid Balance

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My store was suspended 6 months ago. My remaining balance has not been sent even after 6 months. Whenever I write to Etsy, I get an automatic reply and I cannot reach Etsy in any way. Isn't there a solution to this? I made a sale and the product was delivered but I still can't get my money from Etsy.
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Preferred solution: Full refund

Anonymous
map-marker Little Rock, Arkansas

Customer service number no longer in service

I cannot ship on Etsy when I sell an item. Ive had to take my package to usps and pay more. There is no info that helps on your site and no person I can speak with. The customer service numbers on your site are disconnected.
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Cassandra H Itv

Order inquiry

My card was charged 11/19/22 for order I placed but item has not been received. When will purchased be sent or credit refund issued.
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Loss:
$22

Preferred solution: Order that I placed or refill, would prefer order.

Mia B Bhr

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Problem with order

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Etsy - Problem with order
Etsy - Problem with order - Image 2
I purchased the necklace For mother's day . when I receive the item it was the wrong color I contact of the seller , They replied back to my email and tell me it was a mistake on their part. I email the seller back and asked if they were going to correct the issue since then I have emailed them 7 times, and they have not yet replied to any of my emails . The necklace was supposed to be Sterling silver and I received cold Plated
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Cons:
  • No help on customer service

Preferred solution: Deliver product or service ordered

User's recommendation: I don't recommend buying from them customer service is harribel.

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