Etsy
Reviews and Complaints
Want to make sure I receive package by this Thursday
User's recommendation: Plan longer than one week to get items.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: About order
Preferred solution: Deliver product or service ordered
No communication with seller
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCredit
- Poor customer service level
Preferred solution: Full refund
User's recommendation: Poor customer service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Denver, ColoradoAccidentally ordered by mistake
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Asking for refund
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Port Richey, FloridaI tried reaching Etsy customer support, it no longer exists!
User's recommendation: Use great caution with Etsy. Be prepared to be scammed.
You should cancel my order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bedford, VirginiaI never recieved my ordering ordered the two bags for 15 dollars from this company on January 6th 2024. I still haven't received what I ordered. When I tried calling and the number is out of service.
User's recommendation: *** no!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder not shipped
- Seems like scam
Preferred solution: Refund and payments for ruined holiday
User's recommendation: Do not buy here
*** COMPANY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing package
Preferred solution: My package
I have a charge for 17.95 that I didn't authorize. The date of the charge is 01/13/24. I would like a refund since I have never done business with Etsy.
User's recommendation: I don't know enough about Etsy to make a comment.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOngoing problem with an Etsy Buyer
RE: Valeria from ValenTeenoDesign, Order #304302****, Purchased on 10/14/2023
Originally ordered this shirt. A few seconds later, I scrolled down and saw a similar shirt, less expensive and different Seller, daisy shirt.
I ordered the less expensive shirt. A few seconds later, I reached out to ValenTeenoDesign, on the same day and canceled my order explaining my mistake to their shop. Two days later I receive a message:
Hey, Thank you for reaching out to ValenTeenoDesign. We value your time and will reply you as soon as possible.
I was then sent an email stating that they shipped the shirt anyway!
I emailed them on 10/16/2023, requesting my money back and again, their response was:
Hey, Thank you for reaching out to ValenTeenoDesign. We value your time and will reply you as soon as possible.
On 10/17/2023, I sent ValenTeenoDesign another message, Would like to know why you shipped this item, when I sent you a message yesterday. Their response:
Hey, Thank you for reaching out to ValenTeenoDesign. We value your time and will reply you as soon as possible.
I wrote them yesterday stating: You have responded with this same message three times.
Need I take this up with the Better Business Bureau?
FINALLY! They responded:
Hello there is only 1 message history, sent 2 hours ago.
I am totally and completely pissed off, because still, they have not explained why they havent been answering my questions, nor have they apologized, and if what they said is true, why didnt the inquire as to why I was contacting them?
I followed Etsys instructions to contact the Buyer first and if not satisfied, could open a case against them. Needless to say, Etsys instructions led me to an endless merry-go-round! I also went to search engines, trying to find phone numbers and none of them work!
At this stage, I am so upset with this whole issue!
Rebecca V Stuart-Medas
A very unsatisfied customer
At the end, Valeria sent me an abbreviated return address; name/department was omitted and the state, I think the state, because all that they typed was a letter T and thats it!
I will NEVER purchase from them again! Horrific customer service and the quality of the item wasnt hardly worth the trouble!
Im also annoyed with Etsy as well, because it is close to impossible to contact them, even through email!
This whole process left a bad taste in my mouth with both companies! Lesson learned!
- Have unique items
- Extremely hard contacting customer support
Preferred solution: Full refund
User's recommendation: Consumer Beware
Horrible!
User's recommendation: Horrible!
- Prev
- 1
- ...
- 32
- 33
- 34
- 35
- 36
- ...
- 896
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
I've had over 100 items delisted. I've check on other sellers and they are still listed but mine are removed. I have over 30 "customer service" requests that say "closed" but nothing there!