Anonymous
map-marker Baldwinsville, New York

Want to make sure I receive package by this Thursday

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I paid $15 extra for rush shipping and my item did not come on time. It is a bonnet for my grand sons baptism. The event is tomorrow I still do not have item so I will have to return items. And our baby will have no bonnet. Hopefully I will get all my money refunded. Plus Im not sure how to pay and return items. There is no phone number to call its all by messaging. And its hard to get answers. Your items are good but customer service is poor and shipping. Thanks for asking.
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User's recommendation: Plan longer than one week to get items.

Resolved
F Richard L

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Verified Reviewer

Resolved: About order

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Not delivered when needed. Three weeks for delivery, not good, I can't give the gift when I should. Shame
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Cincinnati, Ohio

No communication with seller

I have been in contact with the seller. Still awaiting next steps. Ongoing communication is not good overall.
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Doug G Fyg

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Verified Reviewer

Credit

Am trying to get credit for duplicate pattern orders!! Called customer service yesterday and got no help. Need to talk to someone who speaks English!! 303-748-****
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Loss:
$53
Cons:
  • Poor customer service level

Preferred solution: Full refund

User's recommendation: Poor customer service

Gregroy Vsx

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Verified Buyer
|

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Verified Reviewer
| map-marker Denver, Colorado

Accidentally ordered by mistake

Etsy - Accidentally ordered by mistake
Etsy - Accidentally ordered by mistake - Image 2
Still waiting to hear back from seller. Order was accidentally made. Tried to cancel it within min of making it. There was no cancel option. Only option to contact seller. Please cancel my order.
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Resolved
Neil D Hje

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Verified Buyer
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Resolved: Asking for refund

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Etsy - Asking for refund
The number you guys list for people to call you does not work its not an order is out of order, so what is the thing here? How do I get my refund?
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Preferred solution: Full refund

Arlisa Wgk

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Verified Reviewer
| map-marker Port Richey, Florida

I tried reaching Etsy customer support, it no longer exists!

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I tried reaching Etsy customer support, it no longer exists!
I tried reaching Etsy customer support, it no longer exists! - Image 2
I tried reaching Etsy customer support, it no longer exists! - Image 3
I tried reaching Etsy customer support, it no longer exists! - Image 4
I tried reaching Etsy customer support, it no longer exists! - Image 5
I tried reaching Etsy customer support, it no longer exists! - Image 6
Purchased an item supposedly handmade $37 bird feeder. Reported to Etsy I never received it several weeks later after emails to seller went unanswered. When I gave an honest review/feedback, then seller rudely replied that he hoped I enjoyed my free birdfeeder. I asked for either proof of delivery or proof of refund. NOTHING from Etsy, nothing more from seller except, I already told you you got it!!! I will not buy anything on Etsy again. DO NOT TRUST that they will back you up if you dont receive item.
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User's recommendation: Use great caution with Etsy. Be prepared to be scammed.

1 comment
Guest

I've had over 100 items delisted. I've check on other sellers and they are still listed but mine are removed. I have over 30 "customer service" requests that say "closed" but nothing there!

Anonymous
map-marker Thomasville, North Carolina

You should cancel my order

My order was cancelled however Klarna has not issued refund I ordered the correct item from another of your vendors/ Thank you
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David J Dyz

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Verified Reviewer
| map-marker Bedford, Virginia

I never recieved my ordering ordered the two bags for 15 dollars from this company on January 6th 2024. I still haven't received what I ordered. When I tried calling and the number is out of service.

I ordered the special on two leather laptop bags for 15 bucks on January 6th 2024. I still haven't recieved my order. I tried calling to speak to a LIVING indivual but all I got was an automated recording that says that the 800 number is no longer in service. This company took my money and never gave me what I purchased and I can't track it because it didn't provide me with a tracking number. This is abominable, bad business! Order number 316524****
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User's recommendation: *** no!

Bruce M Brg

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Verified Reviewer

Order not shipped

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Promised expedited delivery that I paid for, ruined holiday as this was a gift. They charged nearly $90 for 2 day delivery that ordered over a week ago. This seems like fraud
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Loss:
$250
Cons:
  • Seems like scam

Preferred solution: Refund and payments for ruined holiday

User's recommendation: Do not buy here

Anonymous
map-marker Palermo, Province Of Palermo

*** COMPANY

I ORDERED AN ITEM MONEY TAKEN FROM MY ACCOUNT 24/1.2014 NOW 4/3/2024 STILL NO SIGN OF IT AND HAVE TRIED FOR A REFUND DOZENS OF TIMES WITH NO JOY SO STEER WELL CLEAR OF THEMNO CHANCE
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Antoinette R Ost

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Verified Reviewer

Missing package

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A missing package I did not receive and want to know what happened to my package. Please let me kniw
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Preferred solution: My package

Anonymous
map-marker Fort Myers, Florida

I have a charge for 17.95 that I didn't authorize. The date of the charge is 01/13/24. I would like a refund since I have never done business with Etsy.

I did not authorize any charges to Etsy. I want my money refunded. The charge was on 01/13/2024 for 17.95.
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User's recommendation: I don't know enough about Etsy to make a comment.

Rebecca S Teb

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Verified Reviewer

Ongoing problem with an Etsy Buyer

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Original review Oct 26, 2023

RE: Valeria from ValenTeenoDesign, Order #304302****, Purchased on 10/14/2023

Originally ordered this shirt. A few seconds later, I scrolled down and saw a similar shirt, less expensive and different Seller, daisy shirt.

I ordered the less expensive shirt. A few seconds later, I reached out to ValenTeenoDesign, on the same day and canceled my order explaining my mistake to their shop. Two days later I receive a message:

Hey, Thank you for reaching out to ValenTeenoDesign. We value your time and will reply you as soon as possible.

I was then sent an email stating that they shipped the shirt anyway!

I emailed them on 10/16/2023, requesting my money back and again, their response was:

Hey, Thank you for reaching out to ValenTeenoDesign. We value your time and will reply you as soon as possible.

On 10/17/2023, I sent ValenTeenoDesign another message, Would like to know why you shipped this item, when I sent you a message yesterday. Their response:

Hey, Thank you for reaching out to ValenTeenoDesign. We value your time and will reply you as soon as possible.

I wrote them yesterday stating: You have responded with this same message three times.

Need I take this up with the Better Business Bureau?

FINALLY! They responded:

Hello there is only 1 message history, sent 2 hours ago.

I am totally and completely pissed off, because still, they have not explained why they havent been answering my questions, nor have they apologized, and if what they said is true, why didnt the inquire as to why I was contacting them?

I followed Etsys instructions to contact the Buyer first and if not satisfied, could open a case against them. Needless to say, Etsys instructions led me to an endless merry-go-round! I also went to search engines, trying to find phone numbers and none of them work!

At this stage, I am so upset with this whole issue!

Rebecca V Stuart-Medas

A very unsatisfied customer

At the end, Valeria sent me an abbreviated return address; name/department was omitted and the state, I think the state, because all that they typed was a letter T and thats it!

I will NEVER purchase from them again! Horrific customer service and the quality of the item wasnt hardly worth the trouble!

Im also annoyed with Etsy as well, because it is close to impossible to contact them, even through email!

This whole process left a bad taste in my mouth with both companies! Lesson learned!

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Loss:
$32
Pros:
  • Have unique items
Cons:
  • Extremely hard contacting customer support

Preferred solution: Full refund

User's recommendation: Consumer Beware

Anonymous
map-marker Chicago, Illinois

Horrible!

The person I talked to put me through the wringer trying to locate my order. And then told me it had been damaged c how weird is that!
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User's recommendation: Horrible!

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