karen a Xhd

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Verified Reviewer

I did not receive my raffia yarn that i ordered sept 15 i did not get a tracking number but they took my money

I ordered raffia yarn to make a sunhat in august. i was informed that it was on the way and i received a tracking number.

i got the raffia yarn however i did not have enough to finish the sunhat so i ordered another ball of yarn on sept 15 which i still haven't received and this time i wasn't given a tackinng number. i contacted fedex and was told that perfect yarns had to give me a tracking number if they sent the yarn. According to perfect yarns the yarn was sent to me and it was delivered on sept 20.

i do not have the yarn. All i want is the yarn that i pain for It was raffia and the colour was pomegranate It was supposed to be sent to KAren Alaimo 7418 nasrullah cres niagara falls ontario canada l2h2m4

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Loss:
$20

Preferred solution: Deliver product or service ordered

User's recommendation: make sure you get a tracking number in case you don't receivour order

Andy S Smj

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Verified Reviewer

Buyers in UK Theiving from sellers

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Sirs.

(DO NOT IGNORE THIS LETTER)

I recently had a buyer purchase items from me, on your site, and after some abusive emails, started a case against me, to thieve from me! I would like you to review the case, (order number 251541****) for the following reasons.

The person who purchased the items from us has operated in a fraudulent manner, as there was nothing wrong with the items we supplied.

The items were not damaged as the buyer stated.

The buyer refused, in conversation, to send the items back and was looking to keep the product and a refund.

UK law has "distance selling" rules which allows the buyer to send the items back and get a refund as long as the item is received in the same condition as sold.

Etsy has failed in the following ways.

1) By refunding the customer you have now set a precedent for this buyer to purchase further items fraudulently from other sellers, and to tell their friends that they too can buy from Etsy, and get their money back as well as keep the items purchased.

2) You have overwritten UK law that states the items have to be returned for a refund, you can't do that!

3) You have taken money from my account and given it back to the customer without my authority, and further, you have allowed the customer to keep the products that are in perfect condition. You can't do that, it is theft by your company!

You need to resolve this situation in the following manner.

1) You need to refund me as I did not authorise you to do so.

2) You need to make sure this does not happen again within Etsy, otherwise there is no point in your company operating, as all the thieves in the UK will target your system, after people start talking on social media, how to get free items!

3) You need to supply a UK telephone support number, or a link to allow sellers to ask for a "call back" from Etsy support, (And make sure every seller knows this) as your current support system for sellers leaves allot to be desired, because you do not have any !

4) I do not think it unfair, to pay me a one off compensation of £100 for the time spent in me NOT finding any way to contact your company, and, in order to help your company stop "Shop lifting" (thieving) from your users stores, because that is what it is !

Regards

Andy Shears

misc@***.co.uk

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Loss:
$50
Cons:
  • Awfull theiving
  • Awfull
  • Useless staff

Preferred solution: Full refund

Anonymous
map-marker Monticello, Georgia

Because I have not received my order

Its been 3 months and I havent received my order, I cant get in touch with anyone to talk to them by Phone. If anyone ask me about Etsy Im telling them not to order from them all they do is take your hard earn money.
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User's recommendation: I will not recommend anyone to order from you

Marie D Gte

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Verified Buyer
| map-marker Charlotte, North Carolina

Haven’t received my order uet

Etsy - Haven’t received my order uet
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I bought a bracelet for my Grandson Brian, you guys redrawn the money long time ago, but I havent received the order yet.
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Preferred solution: Full refund

User's recommendation: I hope they are more care about customer services to send ordering on time as they promised to do.

Mariette S

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Verified Reviewer

Item not for sale but still advertised on Etsy website - Order No 250605****

Item not for sale but still advertised on Etsy website - Order No 250605****

Here is what the seller is writing to me:

Devon de ItsDJsWAUnitedStates

12 Bleu La Fermiere Cermer Terra Cotta Yogourt Custard Tasses Pots IMS Plant es002, fiche produit n122414****

I have no idea that listing was active. I cancelled all listings weeks ago because ETSY has never, not ONCE transferred any sales money to my account. tell THEM you want a refund or open a case... IDC, I now make more money on 1 day with EBAY than I have in 2 YEARS on this *** site and THEY put the money in my account IMMEDIATELY. My advice to you would be ... forget about Etsy and shop on EBAY!

I want my money back and do not want to wait after July 7 to open a claim with you. I need my money to proceed with another transaction.

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Loss:
$74
Cons:
  • No phone number available to talk to a human
  • Not being able to talk with someone

Preferred solution: Full refund

User's recommendation: This is the first time this happens to me, so no recommendation at this time!

Matt T Hxf

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Verified Reviewer

Fraudulent orders

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Etsy - Fraudulent orders
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I purchased an authentic David Yuman bracelet. Tracking number showed no movement for days. Sell confirmed a label but no movement. I read seller reviews and they were very bad. I demanded my money back and he said its been shipped. What arrived a week late was a small cheap not designer jewel. But a cheap worthless charm necklace in the bracelet box. Scam artists. His other reviews say it as well.
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Preferred solution: Deliver product or service ordered

User's recommendation: No longer to sell on etsy

Anonymous
map-marker Pierre Part, Louisiana

Orders

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Finally after a week of trying to get a whole of someone . I really APPRECIATE THIS PERSON who took the time to send me some of my stuff. Got a few downloaded still trying to download some. Thanks So much Ill keep trying to download. Never had trouble with Etsy til last week
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User's recommendation: Yes but watch who you buy from

An Y

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Verified Reviewer

No seller support

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I am an Etsy seller. My account was flagged for "suspicious activity" after I changed my password.

I sent an email to support and supplied all the information they needed within the hour. It was been 6 days, and I have yet to hear from them AT ALL! My turn around time is 1-3 days, so customers have been opening claims against me (which I can see in my gmail account but cannot respond or reach out to customers because my account is locked) Etsy has been responding and closing claims/refunding customers and yet has not gotten to my request! Absolutely unacceptable!

I am out HUNDREDS of dollars (which Etsy gets a cut of) and they have complete disregard for supporting their sellers. Insanity!

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1 comment
Jose Luis R

File an immediate ic3 fraud complaint against this company. The FBI will actually look into the matter although it will take time. (ic3.gov)

Malichi Ryn

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Verified Buyer
|

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Verified Reviewer
| map-marker Syracuse, New York

Pissed customer

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I order a what I thought was a beautiful serving board online from Etsy through a business called PeraDizayn. It was purchased for my mother as a birthday gift with a personalized engraving on it.

I had it sent from Turkey to Alaska. Package was sent back to sender because the gifted wrapped box was damaged through transit, and arrived in Anchorage AK only bubbled wrapped with a postal address rewritten that couldnt be read. I contacted the sender asking for a new serving board with new engraving in fear the board itself was damaged. I was told they couldnt do that, if I read on her site I would have seen there are no refunds as well.

After over 100 emails back n forth she says she doesnt understand what my issue was. Completely unprofessional! I sent pictures of what I ordered from them, order number etc being it was a gift for my mother who lives in Alaska as I live in New York it was important to me that the engraving, color of the serving board as well as making sure the serving board was properly packaged for along journey from one country to another. Which shouldnt have to expressed or argued as a customer!

As they were paid in full or my order! Now for me to make a complaint or ask for any kind of compensation for these ridiculous, waste of time run arounds to just get what i asked for Im left to write a review. I will never order anything from Etsy or PerDizayn again! First two pictures is what I ordered and guaranteed to be delivered as.

Last two pictures is what I got.

Wrong color, no gift wrapped box, engraving quotations has a space on it!!! Its just nonsense and a headache!

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User's recommendation: Don’t order from PerDizayn if you do order anything through Etsy!

Anonymous
map-marker Brooklyn, New York

Bad experience

Im been trying to order a few things they keep cancel the order idk why and also the communication is terrible I havent been able to contact anybody that help me with my issue
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Margaret B Kgs

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Verified Reviewer

Having problems selling products

Good afternoon, having problem with returning the items I purchased. I try sending a email, that fail, can I please speak with a live person . I will greatly appreciate it. Thanks for all your help,
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Preferred solution: Full refund

Lang Ydi
map-marker Hartford, Connecticut

To find link to my shop and paying not sure about returns and or refunds so my review reflects that bill

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I was helped out in a timely fashion and they even waived an old balance that I had from 2017 which was preventing me from shopping on etsy!! I would highly, HIGHLY recommend this company and it's employees use this company to buy cool stuff. I have immediately purchased 4- 5 items and am already chomping at the bit to get thembu
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Itamar Uip

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Verified Buyer
| map-marker Laurelton, New Jersey

Charged for products I didn’t order

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Etsy - Charged for products I didn’t order
I had two items in my shopping carts. They were processed. I received an email from the seller saying it would be corrected. I am quite furious my personal information was captured and used. I would like to hear from someone. Kellnyman@***.com or 862 201 ****. I use the site quite often and I am so very disappointed Kelly
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Anonymous
map-marker Boston, Massachusetts

Want to know where my order is

Yes, there is a lot of problems. I'm a man not a woman I choosen a typical categories of men perfumes. The night by Frederick malle + Dominique Ropium #2 Promise with Frederick Malle 2 others for men. I received women perfumes. You should sand me a full refund. Please after 5 business days action will take place.
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Anonymous
map-marker High Point, North Carolina

You have questions on my order

I wasnt able to get through to answer the questions about my order so they went ahead and did the order as they wanted to. I tried to email back and the email wouldnt go through. I then searched for a number to call and it said the number was no longer in service. I had no choice but to receive the package and hope it looked good. I did receive the package and all is well. Id really like a number to call in the future.
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