Rebecca S Teb

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Verified Reviewer

Ongoing problem with an Etsy Buyer

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Original review Oct 26, 2023

RE: Valeria from ValenTeenoDesign, Order #304302****, Purchased on 10/14/2023

Originally ordered this shirt. A few seconds later, I scrolled down and saw a similar shirt, less expensive and different Seller, daisy shirt.

I ordered the less expensive shirt. A few seconds later, I reached out to ValenTeenoDesign, on the same day and canceled my order explaining my mistake to their shop. Two days later I receive a message:

Hey, Thank you for reaching out to ValenTeenoDesign. We value your time and will reply you as soon as possible.

I was then sent an email stating that they shipped the shirt anyway!

I emailed them on 10/16/2023, requesting my money back and again, their response was:

Hey, Thank you for reaching out to ValenTeenoDesign. We value your time and will reply you as soon as possible.

On 10/17/2023, I sent ValenTeenoDesign another message, Would like to know why you shipped this item, when I sent you a message yesterday. Their response:

Hey, Thank you for reaching out to ValenTeenoDesign. We value your time and will reply you as soon as possible.

I wrote them yesterday stating: You have responded with this same message three times.

Need I take this up with the Better Business Bureau?

FINALLY! They responded:

Hello there is only 1 message history, sent 2 hours ago.

I am totally and completely pissed off, because still, they have not explained why they havent been answering my questions, nor have they apologized, and if what they said is true, why didnt the inquire as to why I was contacting them?

I followed Etsys instructions to contact the Buyer first and if not satisfied, could open a case against them. Needless to say, Etsys instructions led me to an endless merry-go-round! I also went to search engines, trying to find phone numbers and none of them work!

At this stage, I am so upset with this whole issue!

Rebecca V Stuart-Medas

A very unsatisfied customer

At the end, Valeria sent me an abbreviated return address; name/department was omitted and the state, I think the state, because all that they typed was a letter T and thats it!

I will NEVER purchase from them again! Horrific customer service and the quality of the item wasnt hardly worth the trouble!

Im also annoyed with Etsy as well, because it is close to impossible to contact them, even through email!

This whole process left a bad taste in my mouth with both companies! Lesson learned!

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Loss:
$32
Pros:
  • Have unique items
Cons:
  • Extremely hard contacting customer support

Preferred solution: Full refund

User's recommendation: Consumer Beware

Anonymous
map-marker Chicago, Illinois

Horrible!

The person I talked to put me through the wringer trying to locate my order. And then told me it had been damaged c how weird is that!
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User's recommendation: Horrible!

Merissa Bid

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Verified Reviewer
| map-marker Brockton, Massachusetts

Because I never received an order that was placed a month and a half ago

Ive said Ive never would received the order I placed over six weeks ago it was for the metallic 24 karat gold lipstick
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Anonymous
map-marker Houston, Texas

Refund

It asked me for delivery...I stated the day...after I paid it give me a day for the week after...I'm really disappointed Sad
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User's recommendation: Make sure you get all information right before purchasing anything

Anonymous
map-marker Cincinnati, Ohio

No communication with seller

I have attempted to connect with the seller to provide custom details about for the item I purchased. I will nor be using this platform in the future, and will discourage others as well. Sad
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Nataliya B Vqc

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Verified Reviewer

My money was stolen

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My order was canceled and my money was stolen by Etsy and they dont want to contact me or dont give any contact information
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Loss:
$99

Preferred solution: Full refund

Resolved
Lorin B Uov

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Verified Reviewer

Resolved: To find out where my product is

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I haven't got my product yet. What post to be between the 10th end of 15 haven't received anything. What is taking so long
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Preferred solution: Deliver product or service ordered

smail a

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Verified Reviewer

Account suspended

Etsy - Account suspended
May I know the reason my account was suspended? I haven't violated any Etsy policies or had any issues.
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Preferred solution: reopen my account on etsy

Antwon R

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

I don't get my sticker

Etsy - I don't get my sticker
I dont get my order can please send it to me nd I dont get no email I need my order asap nd customs service wont write me back
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Loss:
$12

Preferred solution: Deliver product or service ordered

User's recommendation: Scottie's fort Play MONOPOLY GO! with me! Download it here: https://mply.io/cEnmSA

Ljudmila J

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Two missed deliveries

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Etsy - Two missed deliveries
Etsy Shipping Notificatio. 10/12/23 To: LJURKOVA@***.com > Your Etsy Order Shipped (Receipt #303352****) Etsy Home & Living Jewelry Accessories Clothing Weddings Craft Supplies Here it comes! Your order has been shipped. Still didnt get
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Loss:
$38

Preferred solution: Deliver product or service ordered

User's recommendation: First I would like to know why I still didn’t get my package

Ammar Imb
map-marker Tucson, Arizona

My previous orders

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You can't even speak to a live agent no one responds back to you when you want them to the sellers give you a tracking information number without even placing the order in the mail one of the sellers just got back to me today saying that it was just sent yesterday, and it was a holiday through USPS and.I got a tracking number last week does not make any sense I'm very disappointed in your service
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User's recommendation: Not looking to good for recommendations

Resolved
Rosario M Hgu

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Verified Buyer
|

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Verified Reviewer

Resolved: Hii I bye t-shirts from Etsy is impossible to contact the shop I send message and not answer transaction number is 370282**** order number is 299571**** is impossible connecting with the shop…

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Hii I bye t-shirts from Etsy is impossible to contact the shop I send message and not answer...
Updated by user Sep 27, 2023

Company fixed the issue and I have been provided with product replacement.

Original review Sep 27, 2023
On my app Etsy is impossible connect to the sellers the send my items on 05 09 2023 and soppose to arrive 14 09 to 19 09 if is possible please refound or replace please thanks for understanding have lovely day
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Preferred solution: Full refund

Marion C Jia

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Verified Buyer
|

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Verified Reviewer
| map-marker Orlando, Florida

I want my refund

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Etsy - I want my refund
Etsy - I want my refund - Image 2
Etsy - I want my refund - Image 3
Updated by user Jul 18, 2023

It hasn't my number is 315-727-**** Thank you Marion Cushman

Original review Jul 18, 2023
I received my item broken & I was told by the seller I had to file a claim with the post office they said that I had to file claim on line. It shouldn't be my job to file a claim it should be the seller responsibility. I have no internet or a computer to do this. So being on a fixed income I'm out over 40.00 besides I am not good with this new technology either. I keep hitting on the receipt & the figurine keeps coming up.
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Anonymous
map-marker York Village, Maine

Havent recieved item

I have not received the item I ordered yet you debited my checking account on Feb. 15th. It is now Mar. 3rd. Send my item or refund my money!!d
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User's recommendation: Don't order from Etsy

Samantha H Ehb

I can’t get ahold of anyone to assist me with my account

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I have been trying to reach someone to help me reset my password due to losing access to the email I have on file I only have access to the app and cant get any of my digital downloads so I guess the 50$ I just spent went down the drain and Etsy doesnt seem to care.
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Loss:
$100

Preferred solution: I’d like someone to help me regain access to my purchases!!

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