Etsy
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOngoing problem with an Etsy Buyer
RE: Valeria from ValenTeenoDesign, Order #304302****, Purchased on 10/14/2023
Originally ordered this shirt. A few seconds later, I scrolled down and saw a similar shirt, less expensive and different Seller, daisy shirt.
I ordered the less expensive shirt. A few seconds later, I reached out to ValenTeenoDesign, on the same day and canceled my order explaining my mistake to their shop. Two days later I receive a message:
Hey, Thank you for reaching out to ValenTeenoDesign. We value your time and will reply you as soon as possible.
I was then sent an email stating that they shipped the shirt anyway!
I emailed them on 10/16/2023, requesting my money back and again, their response was:
Hey, Thank you for reaching out to ValenTeenoDesign. We value your time and will reply you as soon as possible.
On 10/17/2023, I sent ValenTeenoDesign another message, Would like to know why you shipped this item, when I sent you a message yesterday. Their response:
Hey, Thank you for reaching out to ValenTeenoDesign. We value your time and will reply you as soon as possible.
I wrote them yesterday stating: You have responded with this same message three times.
Need I take this up with the Better Business Bureau?
FINALLY! They responded:
Hello there is only 1 message history, sent 2 hours ago.
I am totally and completely pissed off, because still, they have not explained why they havent been answering my questions, nor have they apologized, and if what they said is true, why didnt the inquire as to why I was contacting them?
I followed Etsys instructions to contact the Buyer first and if not satisfied, could open a case against them. Needless to say, Etsys instructions led me to an endless merry-go-round! I also went to search engines, trying to find phone numbers and none of them work!
At this stage, I am so upset with this whole issue!
Rebecca V Stuart-Medas
A very unsatisfied customer
At the end, Valeria sent me an abbreviated return address; name/department was omitted and the state, I think the state, because all that they typed was a letter T and thats it!
I will NEVER purchase from them again! Horrific customer service and the quality of the item wasnt hardly worth the trouble!
Im also annoyed with Etsy as well, because it is close to impossible to contact them, even through email!
This whole process left a bad taste in my mouth with both companies! Lesson learned!
- Have unique items
- Extremely hard contacting customer support
Preferred solution: Full refund
User's recommendation: Consumer Beware
Horrible!
User's recommendation: Horrible!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Brockton, MassachusettsBecause I never received an order that was placed a month and a half ago
Refund
User's recommendation: Make sure you get all information right before purchasing anything
No communication with seller
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy money was stolen
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: To find out where my product is
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount suspended
Preferred solution: reopen my account on etsy
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerI don't get my sticker
Preferred solution: Deliver product or service ordered
User's recommendation: Scottie's fort Play MONOPOLY GO! with me! Download it here: https://mply.io/cEnmSA
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerTwo missed deliveries
Preferred solution: Deliver product or service ordered
User's recommendation: First I would like to know why I still didn’t get my package
My previous orders
User's recommendation: Not looking to good for recommendations
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Hii I bye t-shirts from Etsy is impossible to contact the shop I send message and not answer transaction number is 370282**** order number is 299571**** is impossible connecting with the shop…
Company fixed the issue and I have been provided with product replacement.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Orlando, FloridaI want my refund
It hasn't my number is 315-727-**** Thank you Marion Cushman
Havent recieved item
User's recommendation: Don't order from Etsy
I can’t get ahold of anyone to assist me with my account
Preferred solution: I’d like someone to help me regain access to my purchases!!
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