Anonymous
map-marker Cupertino, California

My old email was broken and etsy wouldn't let me change to me new email.

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My old email became corrupt and couldn't be fixed. Tried to change it on Etsy but the only way to change your email was to send a verification code to the old email...which doesn't work! Called and emailed with no results. I even talked to a real person who couldn't fix it for me and gave me a case number. It's been 10 days and still nothing is fixed. I hope I don't sell anything I will never get paid. I guess I could start another account but is seems crazy to have to do that.
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User's recommendation: No recommendations

Anonymous
map-marker Exeter, England

Case issue

Virtually Impossible to contact Etsy by phone one way or another! Then told the the line is not in service.
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User's recommendation: Customer services are very poor

Anonymous
map-marker Cabot, Arkansas

To get an order stopped that was fraudulent

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I asked for a call back and this is the *** I get? Some thief hacked my phone and took the numbers from my vanilla gift cards and bought $200 In merchandise from your website . I want it stopped and the money refunded call me at 316-249-****
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User's recommendation: Not ever

Jose A Pyc

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Verified Reviewer

Wrong orders

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I cannot speak to a human and it all they care is sales except customers Service they have a wrong numbers and I sorry to purchase items from thi company
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Pros:
  • So far no help at all
Cons:
  • Hard to reach customer service
  • No contact number

Preferred solution: Full refund

Anonymous
map-marker Burlington, Ontario

I ordered yarn on Sept 15 2022 and it finally arrived on the 29th.

see above The post office said it was swnt on the 20th but etsy claimed that i received it on the 20th
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User's recommendation: make sure to get a tracking number and insist on it

Lloyd T Agr

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Verified Reviewer
| map-marker Winnipeg, Manitoba

I cannot remember any password I have ever use with Etsy

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If I have forgotten my password the only way your system allows me to correct effectuation if I can remember the password do you not find it insane
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Preferred solution: Let the company propose a solution

User's recommendation: Use another mean to access product and service other than Etsy

Connie W Gaf

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Verified Reviewer

My order is not going through

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Getting help is impossible Im a new user and instructions are useless. Nice products but for someone whos never used it its Greek. An instructional vitriol or something might help.
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Pros:
  • One of a kind products
Cons:
  • Dispute resolution is a joke
  • Contact customer service

Preferred solution: Let the company propose a solution

User's recommendation: Don’t expect help

La Tanga K

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Verified Reviewer
| map-marker Lawrenceville, Georgia

Return merchandise

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Etsy - Return merchandise
I was ordering small chocolate Hershey for my grandsons 3rd birthday and what I thought was candy it was nothing but the candy wrappers that say happy birthday.
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Preferred solution: Full refund

Anonymous
map-marker Croydon, England

Didn’t receive a special present for my husband on our 5th wedding Anniversary very dissatisfied!

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Although I have now received the item i wanted it on the 2nd of September so very disappointing service Sarcastic
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Anonymous
map-marker Westwood, New Jersey

Billing

Provided new card and still havent had account updated!.why?please help or have rep callthank you dr goldman
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Sherry T Asy

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Verified Reviewer
| map-marker Memphis, Tennessee

Cant find my store

Set up new store and can't access it. Unable to post more items or to find those I already posted. I gave my bank info to Plaid and was supposed to be set up. Need help.
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Preferred solution: Find my shop

Anonymous
map-marker Florence, Mississippi

I purchased some shoes and they're to big

Etsy - I purchased some shoes and they're to big
Etsy - I purchased some shoes and they're to big - Image 2
I would like to exchange the shoes for a smaller size .Because I usually wear a size 11 but the ran big ..
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User's recommendation: Good customer service

Juanita K Zom

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

That’s not what I bought. Not even close

Etsy - That’s not what I bought. Not even close
Updated by user May 15, 2022

It’s been over a week since my last order and all I get is emails from pissed off customer where’s my pattern.

Original review May 15, 2022
I ordered a sundress with the diaper cap. Ive ordered it three different ways with three different cards. And it went to my iPhone ID not my email address and I have no way to get into my ID. My email address is jgardner_kirk@***.com. Please make this right or I will never order another thing from Etsy again. Thats a promise
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Loss:
$18
Pros:
  • Etsy when it cared about customers - pre ipo
Cons:
  • Where is my order

Preferred solution: Deliver product or service ordered

User's recommendation: Make sure you have the right email

Lashone Dhk
map-marker Mount Laurel, New Jersey

My business link is not working

Customers can not open my link they get a message that it is a bad link. I did a major posting yesterday and had several clients try to buy my product but couldn't access my shop . Please help Janice SouthernNBlessed
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Anonymous
map-marker Seattle, Washington

Horrible customer service

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This company does not respond to any customer service issues at all. I keep getting charged every month a very small minimal fee when I should not have been getting charged anything. I canceled my account Years ago. There is not a phone number to call to talk to anybody. When you try and email somebody you get very generic responses back. No one addresses the issues.
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User's recommendation: Do not use Etsy

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