Anonymous
map-marker Waco, Texas

Payment account incorrect

I believe my problem is resolved but not because I received a response from Etsy. The company did no contact me.
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Carolina S Gbr

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Verified Reviewer
| map-marker Miami, Florida

My package is missing

Still I dont have my package my order number It is257100**** still I dont get anything! I always Buy in Amazon THIS Is my first Time to order Here AND i am not happy at all!!
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Conroy B Omu

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Verified Reviewer
| map-marker Brooklyn, New York

Hi, because i order a house plan an did nit get a electrical and pumping layout

My house plan dont have a electrical and plumbing layout, who can help me? and who can i talk to plz
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Loss:
$140

Preferred solution: The same house plan but with the electrical layout and plumbing layout

Cynthia G Qqh

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Verified Reviewer
| map-marker Sacramento, California

Trouble with order

#256175****. I ordered a bowl from Kim Inman. I bought as a guest with the wrong email so it's not on my account. I ordered on August 13 and have not received it yet.
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Preferred solution: Deliver product or service ordered

Rayshanda H

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Baltimore, Maryland

They have the wrong email for my purchse I just made

Etsy - They have the wrong email for my purchse I just made
I just place a order on Etsy I paid Thru Apple Pay this my first time seeing this happen a email Im not familiar with after i place the orde I screen shot it & was reading n seen it didnt say my email on it
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Preferred solution: I just want my information sent to the right email address that’s it

Anonymous
map-marker Greater Sudbury, Ontario

Customer service

I did not get my delivery if they delivered it as they said it must have gone to wrong address, I think the courier you used is careless
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rosa c Mdj

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Verified Reviewer
| map-marker Des Moines, Iowa

my debit card was charged for something that i did not buy. how do i get a refund if i don’t have proof of ordering anything’s

my paypal connected to my debit card was charged for an order that i did not place. i’m not able to find the purchase under “purchased & reviews” how do i get a refund. this is unprofessional.
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Kristin C Brd

Issues w order

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No phone number, can't get my money back from an item I never received. Would never purchase from this site ever again.
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Loss:
$150
Cons:
  • Doesnt respond to unrecieved items
  • No accountability by etsy
  • Hard to contact sellers and customer service

Preferred solution: Full refund

User's recommendation: Do not purchase from Etsy

Esther C Ftz

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Verified Buyer
|

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Verified Reviewer

Hard to get help

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Etsy - Hard to get help
Etsy - Hard to get help - Image 2
I never received my package. The order says delivered over serval days ago is still do not have . I also reach out to the seller who referred me to go to Esty support for help with getting a refund. Due to alll of the I had to reorder my purchase again !
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Loss:
$40
Pros:
  • Lots of interesting products & a great platform to sell on
Cons:
  • Lack of comunication with customer service

Preferred solution: Full refund

Averee Sfn

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Verified Reviewer
| map-marker Southbury, Connecticut

Bracelets to Big

I just got a bracelet love it. But its too big. Can somebody please call me back. 845-519-**** Robert OConnor thank you
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RICARDO F Kpd
map-marker Carrollton, Texas

Problem

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Imposible to speak to someone, this service is not human anymore, a shame, I tried to be paid and its so complicated
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User's recommendation: Nobe

Okang B

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Verified Buyer
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Verified Reviewer
| map-marker Jamaica Plain, Massachusetts

Fake product delivered to me by seller

Etsy - Fake product delivered to me by seller
Etsy - Fake product delivered to me by seller - Image 2
Etsy - Fake product delivered to me by seller - Image 3
Etsy - Fake product delivered to me by seller - Image 4
The pair of sneakers I received after several authentic checks came out to be fake the product even had a stock x authentic check badge on the item the box was fake the paper that raps the sneakers was fake also the extra laces were supposed to be white and they were gray I very sad and dissatisfied
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User's recommendation: Always check your item for authentication Always be aware of fake products

Swara Lin

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Verified Reviewer
| map-marker Ridley Park, Pennsylvania

I’ve spoken to my seller but to no avail. I cannot find ANY way to contact Etsy or to open a case!

I received defective item. Seller admitted in a written statement to me that her employee ruined everything but she keeps offering me a discount instead of refunding my money as requested. The seller is not someone I want to ever deal with or talk to again. Ive been an Etsy customer for a long time and I wish they would contact me! Ive tried every which way to file a dispute with Etsy and its impossible! They may be interested in learning more about this particular seller. Im so very disgusted and disappointed with Etsy!
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Srinivasan R Xme
map-marker Toronto, Ontario

I cannot change my delivery address

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By mistake I put 1905 Hillcrest avenue as my shipping address I have been writing tonnes if messages to selker asking to correct it ss 1904 Hillcrest avenue Baruka yhe selker is not responding at all the order reference is 254756**** If tge order gets desoatched to wrong address it is an embarressment the service from selker is very very very bad please help
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Pros:
  • Very difficult to correct errors in address
Cons:
  • Very diffukt to correct errord

Preferred solution: Ask the selker to acknolrdge my messages for address change before it gets despatched to wrong address

Anonymous
map-marker Kingsport, Tennessee

I don’t have a complaint

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Im confused on what u are talking about. I order quite Frequently from you. Im a repeat customer. I ordered another service dog shirt the other day . I have no complaints
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