Anonymous
map-marker Palm Desert, California

Nothing was accomplished

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I tried to contact Etsy using the phone number you provided and the call never went through. Theres no phone number for that business and I didnt get two digital downloads I ordered
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Yolanda B Php

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Verified Reviewer

Etsy took my money and customer service is no help

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Customer service is to assist the client and etsy customer service is not that. I will report it the the bureau for Etsy been a fraud.
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Loss:
$90
Cons:
  • Liers

Preferred solution: Full refund

User's recommendation: Stop steeling

MaryJoy O

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Verified Buyer
|

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Verified Reviewer
| map-marker Bayonne, New Jersey

Problem with seller

Etsy - Problem with seller
I have been contacting the seller for days to no avail. He/she finally responded 48 hours that he would send an RMA but has not. I have been going through frustration trying to return my purchase before 30 days are up.
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Anonymous

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Verified Buyer
| map-marker Toronto, Ontario

No reply from seller. Product received not the same as picture or description

Etsy - No reply from seller. Product received not the same as picture or description
Etsy - No reply from seller. Product received not the same as picture or description - Image 2
Etsy - No reply from seller. Product received not the same as picture or description - Image 3
Etsy - No reply from seller. Product received not the same as picture or description - Image 4
Item received was not the same as photo or description if the item. The Hallmark inside the ring I received was not the same as the photo which had "(C) D.Y. 925 750" nor did it have in the Description "(C) D.Y. 925 585" stamped inside. My issue is that I did not receive an Authentic David Yurman piece of jewllery.
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Anonymous

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Verified Buyer
| map-marker Plymouth, Massachusetts

Hate the product

Etsy - Hate the product
I purchased the product Nov 17 for Christmas. They changed the delivery date 3 times. I received it Dec 28. Unacceptable. The product was flimsy and did not look like the picture. I want to return it and get my money back, $111.00. Also it is advertised for a lot less money! I am extremely displeased.
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User's recommendation: Never

Donna M Pdg

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Verified Reviewer

Where’s my order

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Etsy - Where’s my order
I am going round and round in circles. I have contacted the seller and not happy with his reply. Royal Mail has no further updates and I havent got my order
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Loss:
$22
Pros:
  • I want my product
Cons:
  • Refund

Preferred solution: Deliver product or service ordered

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Santa Ana, California

Problema con mi pedido

Etsy - Problema con mi pedido
Etsy - Problema con mi pedido - Image 2
Me llego notificación a mi correo que había ocurrido un problema con mi pedido y yo quiero saber si me van a reenviar o no mi paquete y si no pagues si especioayonteroh mi reembotambién
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Resolved
Warren V Jfz

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Verified Buyer
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Verified Reviewer
| map-marker Sydney, New South Wales

Resolved: None contactable

Etsy - None contactable
Updated by user Nov 07, 2023

Company fixed the issue and I have been provided with apology. Had the payment stopped by Paypal and the next day it arrived, so I resent the payment for the model.

Original review Oct 22, 2023
No response after I paid for an item and sent 3 emails, been 3 weeks. Seems they are scammers and be careful when using them
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User's recommendation: Forget them

Ellerie Onn

Suspended Accounts

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Original review Dec 19, 2023

I have attempted to open an Etsy shop a couple of times. The problem is, their instructions are so unclear and there is nobody to contact for assistance - they have suspended me on each attempt, due to some unknown reason, with promises (by the website notices) that I would get an email telling me why I was suspended while trying to open the store account and that it can be fixed.

I contacted them via their appeal form since I got no emails ever, and was merely told "this case is closed, we will never help you further, so don't even try contact us, we won't see your messages"... then I found another form for general assistance and thought I'd try... but turns out they've disabled the "submit" button, so one cannot even send a customer service request that way. Cheaters.

Absolutely useless company in terms of CS. It's a shame because it is a great platform, but the customer service does not exist at all. What company in this world has 0% chance to contact someone for help?

It's Etsy and it's unfortunate and frankly, ridiculous. Very frustrated.

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Cons:
  • Terrible customer service

Preferred solution: I want help from customer service to get my store open

User's recommendation: Good luck.

Anonymous

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Verified Buyer
| map-marker Chicago, Illinois

No Way to Contact

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Etsy - No Way to Contact
Etsy - No Way to Contact - Image 2
Etsy - No Way to Contact - Image 3
I have had several bad with merchants. Contact information should include a phone number, location of business & an email address. I have been ripped off many times & I cant get ahold of anyone including Etsy!
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User's recommendation: Buyers beware

Michelle G Qfs

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Verified Buyer

Having trouble with a refund from seller

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Etsy - Having trouble with a refund from seller
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Etsy - Having trouble with a refund from seller - Image 3
Etsy - Having trouble with a refund from seller - Image 4

I made a purchase from CHJK Lighting back in September. I reached out to the seller to confirm how to return the item.

The shipment was shipped back and returned on October 5. I have not received my refund after being told it would take up to 5 days. I went back to the chat exchange last night and did not hear back. I sent pic of confirmation of the purchase and shipping tracker which showed the picture of the delivery at their doorstep and still nothing.

I am unable to see my purchase in my account and I have followed all instructions to link my purchase through the transaction email associated and that process doesnt work. I have spent countless hours trying to make it work and nothing.

The shop doesnt even appear to be listed on Etsy any more. How do I get my refund?

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Loss:
$217
Pros:
  • Lots of shopping options
Cons:
  • No customer service support

Preferred solution: Full refund

User's recommendation: There is no phone or email contact support if you have issues with your account or seller. Every link to the help center always keeps you going in circles. There is no support to help when their links don’t apply to your circumstance.

Irene W Pww

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Verified Reviewer

Did not receive item ordered very upset

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Order was promised between 12 4 to 1218 **** tried to track, but no luck with that not to be found anywhere on any site. Very disappointed. Order number is 310334****
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Cons:
  • Unable to speak to a customer service person personally

Preferred solution: Deliver product or service ordered

User's recommendation: At this time I choose not to answer

Ko K Xix

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Verified Reviewer
| map-marker Golden Lake, Ontario

They don't have a way to reach them

Etsy - They don't have a way to reach them
Updated by user Oct 23, 2023

They have never replied to me

Original review Oct 08, 2023
I can't find an email to reach them, and their phone number is not in service. I am being harassed by the seller who sold me a bad product, but Etsy can't be reached.
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User's recommendation: Only use a business you can contact

Anonymous

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Verified Buyer
| map-marker Streatham, Lambeth

Froude money

Etsy - Froude money
In my account billing is show transaction from today 9.27 am about shoping 169£ in Etsy I even,have accou t in etsy
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Anonymous
map-marker Butler, Pennsylvania

Botched pattern

Etsy - Botched pattern
There are no coordinates given for pages 249-310. That is what I mean. Perhaps I used the wrong verbiage.
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