Etsy
Reviews and Complaints
Nothing was accomplished
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Verified ReviewerEtsy took my money and customer service is no help
- Liers
Preferred solution: Full refund
User's recommendation: Stop steeling
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bayonne, New JerseyProblem with seller
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Toronto, OntarioNo reply from seller. Product received not the same as picture or description
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Plymouth, MassachusettsHate the product
User's recommendation: Never
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhere’s my order
- I want my product
- Refund
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Santa Ana, CaliforniaProblema con mi pedido
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sydney, New South WalesResolved: None contactable
Company fixed the issue and I have been provided with apology. Had the payment stopped by Paypal and the next day it arrived, so I resent the payment for the model.
User's recommendation: Forget them
Suspended Accounts
I have attempted to open an Etsy shop a couple of times. The problem is, their instructions are so unclear and there is nobody to contact for assistance - they have suspended me on each attempt, due to some unknown reason, with promises (by the website notices) that I would get an email telling me why I was suspended while trying to open the store account and that it can be fixed.
I contacted them via their appeal form since I got no emails ever, and was merely told "this case is closed, we will never help you further, so don't even try contact us, we won't see your messages"... then I found another form for general assistance and thought I'd try... but turns out they've disabled the "submit" button, so one cannot even send a customer service request that way. Cheaters.
Absolutely useless company in terms of CS. It's a shame because it is a great platform, but the customer service does not exist at all. What company in this world has 0% chance to contact someone for help?
It's Etsy and it's unfortunate and frankly, ridiculous. Very frustrated.
- Terrible customer service
Preferred solution: I want help from customer service to get my store open
User's recommendation: Good luck.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Chicago, IllinoisNo Way to Contact
User's recommendation: Buyers beware
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerHaving trouble with a refund from seller
I made a purchase from CHJK Lighting back in September. I reached out to the seller to confirm how to return the item.
The shipment was shipped back and returned on October 5. I have not received my refund after being told it would take up to 5 days. I went back to the chat exchange last night and did not hear back. I sent pic of confirmation of the purchase and shipping tracker which showed the picture of the delivery at their doorstep and still nothing.
I am unable to see my purchase in my account and I have followed all instructions to link my purchase through the transaction email associated and that process doesnt work. I have spent countless hours trying to make it work and nothing.
The shop doesnt even appear to be listed on Etsy any more. How do I get my refund?
- Lots of shopping options
- No customer service support
Preferred solution: Full refund
User's recommendation: There is no phone or email contact support if you have issues with your account or seller. Every link to the help center always keeps you going in circles. There is no support to help when their links don’t apply to your circumstance.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not receive item ordered very upset
- Unable to speak to a customer service person personally
Preferred solution: Deliver product or service ordered
User's recommendation: At this time I choose not to answer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Golden Lake, OntarioThey don't have a way to reach them
They have never replied to me
User's recommendation: Only use a business you can contact
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Streatham, LambethFroude money
Botched pattern
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