Emily R Mwo

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Help with order

Etsy - Help with order
Etsy - Help with order - Image 2
I purchased something and never received my package. I never got a refund either for it never showing up. I paid $70.54 for it. The seller never replied to my messages about it not coming. Shop name is : joseph654Co
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Loss:
$71

Preferred solution: Full refund

Debbie M Dyo

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I need to talk to someone regarding incorrect email

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Etsy - I need to talk to someone regarding incorrect email
Etsy - I need to talk to someone regarding incorrect email - Image 2
Damaged products and incorrect email Im upset with Etsy for their poor customer service. You need a proper working phone number for people to use I am going around in circles
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Cons:
  • Terrible customer phone support

Preferred solution: Full refund

User's recommendation: Negative

Alex G Rox

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Scam shop!!!

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Etsy - Scam shop!!!
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Etsy - Scam shop!!! - Image 3
Etsy - Scam shop!!! - Image 4
Avoid this shop!!! Scam! Takes your money then no plants and zero refund as yet please see attached screenshots of Etsy shop and receipts.
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Loss:
$115
Pros:
  • Good selection of products
Cons:
  • Scam shops

Preferred solution: Full refund

User's recommendation: Do not use!!!!

Michelle J Ahk

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Verified Reviewer
| map-marker Rocklin, California

According to tracking, it was said that my order arrived today. 1/09/2024. It did not arrive

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Etsy - According to tracking, it was said that my order arrived today. 1/09/2024. It did not arrive
My order that was supposed to be here today, Jan 9, 2024 did not get here. I ordered the item ahead of time for my sister's birthday. I'm highly disappointed in Etsy. I have several colleges and family members who also use Etsy. Trying to get ahold of a real voice in customer service is not possible, and there are so many loops to jump through in order to email them directly for answers.If
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User's recommendation: No recommendation unless I see progress

Ronika Tif

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| map-marker Forney, Texas

Because I want a refund!

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I bought some boots and another seller doesnt want to take them back shes they were supposed to be size 10 I cant even get my foot in them. Theyre not a size 10 they dont even have a 10 label on them. Theyre from like turkey or something I want my money back or Im not buying anything else off of here. Im a good customer so you need to like do something about this you cant even get customer service with you whats up?
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User's recommendation: Don’t try to get customer service

Resolved
Alex M Qax

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Resolved: Fraud Vendor on your site

Etsy - Fraud Vendor on your site
Etsy - Fraud Vendor on your site - Image 2
Updated by user Nov 26, 2023

Company fixed the issue and I have been provided with apology. finally got through on a chat box and explain the scenario and money was transferred back to my credit card by the fraudulent seller who have been removed from Etsy

Original review Oct 27, 2023
Etsy is a Fraud and hiding fraudulent vendors, they get a zero rating at this point, have used them for a smaller purchases in the past and gambled, but I placed an order eight days ago, and all correspondence has ceased. I want my money refunded in full, and cannot get ahold of Etsy whatsoever.

Etsy site states the vendor is not selling on their platform, despite correspondence received from the vendor. Etsy needs to be shut down, I won't stop till it happens. Etsy has no real communication lines despite a telephone message that states they will call you or email you or text you based on the urgency.

This is an urgent matter, as they are taking money on behalf of vendors, and when they go, defunct are not returning the money and being upfront and forthright. That makes Etsy liable for the fraud.
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Loss:
$454
Pros:
  • Easily take your money
Cons:
  • Do not get what you paid for

Preferred solution: Full refund

User's recommendation: be prepared to lose all your money, or spend hours trying to get a hold of someone at Etsy

Anonymous
map-marker San Diego, California

I purchased an order and have been charged but I can’t find it to download it

Etsy - I purchased an order and have been charged but I can’t find it to download it
Etsy - I purchased an order and have been charged but I can’t find it to download it - Image 2
Etsy - I purchased an order and have been charged but I can’t find it to download it - Image 3
Etsy - I purchased an order and have been charged but I can’t find it to download it - Image 4
Etsy - I purchased an order and have been charged but I can’t find it to download it - Image 5
Need help I ordered and my card has been charged, but I cannot locate it in Etsy to download it Please help asap
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Resolved
Lynne P Mqp

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Resolved: Item arrived damaged need refund of £220 or re send UNdamaged

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Updated by user Mar 18, 2024

Company fixed the issue and I have been provided with apology. Many calls and emails later, lastly going to get advice from a solicitor abd citizen s advice, got a call 10 mins later ,wardrobe will be delivered this week.

Original review Mar 11, 2024
Item arrived very badly damaged ,after waiting quite a long time for delivery,I was furious,cant contact you by phone saying number was unavailable.Please call me on 0776544**** if u can send an UN damaged wardrobe,I want a full refund and will never buy from Etsy again I am NOT impressed RD FURNITURE LTD RDU9615E4B5E6F0C Dispatched 27 Feb 2024
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Cons:
  • No contact phone number

Preferred solution: Full refund

User's recommendation: Unlikely

Vashawn Shz

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Verified Buyer
| map-marker Somers, Connecticut

Problem with vendor

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Etsy - Problem with vendor
Etsy - Problem with vendor - Image 2
Etsy - Problem with vendor - Image 3

I made a simple order of batteries from Vibrant Hoops. I received notification that my order had shipped and would arrive 12/3.

I checked the status again and it was delayed and would arrive 12/5. I sent a message that there was no reason for this order to take a week. The vendor cancelled my order and told me to get over it. I have screen shots of her rude condescending replies.

I learned that the batteries never shipped. Her name is Katie E.

Last message she wrote when I suggested that she was unprofessional was "Get over it! It was only batteries." I couldn't open a case because she cancelled my order.

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User's recommendation: Do not buy from Vibrant Hoops

Precious W Otx

Suspension account

Etsy - Suspension account
Someone send me a message about my account has not been verified email and when I try to respond its not letting me. Shop name YOURPLUGGIRLBOUTIQUE
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Preferred solution: A email or phone call

Denise S Qds

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Leather concessions

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Seller made an authorized purchase without my permission after I canceled order within seconds. I contacted the seller he canceled my order on 11/4/23 but upon checking my bank Acct this seller made and authorized purchase without my permission.I need action against Leather Concession theyre a thief
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Loss:
$57
Pros:
  • Pretty decent things on etsy

Preferred solution: PENALTYS FOR SELLER LC PURPOSELY USED MY DEBIT CARD WITHOUT MY PERMISSION LEATHER CONCESSIONS A DANGER AND A THIEF SOMEONE WHO JUST WANTED TO CANCEL MY ORDER I CALLED MY BANK AND IVE A FILED A FRAUD AGAINST LEATHER CONCESSION

User's recommendation: DO NOT BUY FROM THIS SELLER LEATHER CONCESSION THEY ARE THEIFS AFTER I CANCELED ORDER LEATHER C MADE AND AUTHORIZED PURCHASE OUT OF SPITE LC YOU SHOULD DO NO BUSINESS WITH THIS COMPANY

Resolved
Elaine G Uwt

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Verified Reviewer
| map-marker Arlington, Texas

Resolved: I was ripped off by DiscountHoka, one of their sellers who is now unresponsive. No way to talk to a live person at Etsy.

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I was ripped off by DiscountHoka, one of their sellers who is now unresponsive. No way to talk to...
I was ripped off by DiscountHoka, one of their sellers who is now unresponsive. No way to... - Image 2
I was ripped off by DiscountHoka, one of their sellers who is now unresponsive. No way to... - Image 3
Updated by user Jan 01, 2024

Company fixed the issue and I have been provided with apology. Had to go to PayPal for resolution.

Could not find a way to get through to Etsy with my issue because I checked out as a guest. Makes no sense.

One should always have the option to talk to a live person. This purchase was a scam.

Original review Dec 01, 2023
Etsy owes me almost $200 because I was scammed by DiscountHoka, their seller. Two separate transactions each for a pair of Hoka shoes. I received confirmation emails for each purchase but it doesnt show my purchases so there is no way to contact Etsy. Etsy removed their phone number. I want a refund!
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User's recommendation: Do not trust Etsy. They do not support buyers.

Roxana A Lez

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My account was locked after purchasing

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Etsy - My account was locked after purchasing
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I'm still waiting for an Etsy answer about my problem, the seller charged 4 times for one purchase and after that, my account was locked and someone change my name . I don't sell nothing on Etsy
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Loss:
$32
Pros:
  • You can find a diversity of products
Cons:
  • Scam sellers

Preferred solution: Full refund

Anonymous

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Verified Buyer
| map-marker Chattanooga, Tennessee

Buyer that never received my purchase

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Etsy - Buyer that never received my purchase

I am angry like you cannot even imagine! I mane a purchase and never received my purchase!

I ask the seller who created a label but never mailed it. It would have had to be taken to USPS as it was too large to fit in the mailbox. Yes she could have handed to the postman but USPS says it was never in their procession. I finally opened a case with PayPal because I could not get Etsy on the number provided by PayPal for Etsy customer service.

I paid 109.00 and have nothing to show for it! Theft is exactly what has happened here. PayPal that I trusted has said BUT the seller created a label and we have to investigate? The seller has finally admitted after the pressuring her for a screenshot of the receipt of posting that she found the picture and I supplied a copy of her message to PayPal but I am still waiting on the investigation by PayPal.

I am so done pissed with being ripped off and Etsy customer service is nonexistent . The seller has a vintage shop on Etsy and is from Marinette WI.

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User's recommendation: Buyers Beware of Online Purchasing with NO Customer Service

Dwight l Blu

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Verified Reviewer

Was treated bad by business.

Etsy - Was treated bad by business.
123720****965 What are the symptoms that was no good, so I told the settler about it and then I turned it into s TSD refunding me. The item was not returned cause he wouldn't send me a box and I think I'm so absorbed but doesn't work anyway, and he said I just wanted the money and probably to still let me send you a copy. What he wrote me and on my phone charges. I don't know I'm feeling salty. This business person runs a bad business and insults. Us customers tell me never to buy from Again
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Preferred solution: 681408