Etsy
Reviews and Complaints
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Verified ReviewerUnable to sign-in
Preferred solution: Fix my page at Etsy
User's recommendation: You need to be signed-in to get any help or assistance = stupid
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund for Udelivered Item!
Preferred solution: Full refund
User's recommendation: Make sure to ask previous buyers from your own country before buying
Received my ordered plant . But looks dead
User's recommendation: Would not recommend this plant seller
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOngoing problem with an Etsy Buyer
RE: Valeria from ValenTeenoDesign, Order #304302****, Purchased on 10/14/2023
Originally ordered this shirt. A few seconds later, I scrolled down and saw a similar shirt, less expensive and different Seller, daisy shirt.
I ordered the less expensive shirt. A few seconds later, I reached out to ValenTeenoDesign, on the same day and canceled my order explaining my mistake to their shop. Two days later I receive a message:
Hey, Thank you for reaching out to ValenTeenoDesign. We value your time and will reply you as soon as possible.
I was then sent an email stating that they shipped the shirt anyway!
I emailed them on 10/16/2023, requesting my money back and again, their response was:
Hey, Thank you for reaching out to ValenTeenoDesign. We value your time and will reply you as soon as possible.
On 10/17/2023, I sent ValenTeenoDesign another message, Would like to know why you shipped this item, when I sent you a message yesterday. Their response:
Hey, Thank you for reaching out to ValenTeenoDesign. We value your time and will reply you as soon as possible.
I wrote them yesterday stating: You have responded with this same message three times.
Need I take this up with the Better Business Bureau?
FINALLY! They responded:
Hello there is only 1 message history, sent 2 hours ago.
I am totally and completely pissed off, because still, they have not explained why they havent been answering my questions, nor have they apologized, and if what they said is true, why didnt the inquire as to why I was contacting them?
I followed Etsys instructions to contact the Buyer first and if not satisfied, could open a case against them. Needless to say, Etsys instructions led me to an endless merry-go-round! I also went to search engines, trying to find phone numbers and none of them work!
At this stage, I am so upset with this whole issue!
Rebecca V Stuart-Medas
A very unsatisfied customer
At the end, Valeria sent me an abbreviated return address; name/department was omitted and the state, I think the state, because all that they typed was a letter T and thats it!
I will NEVER purchase from them again! Horrific customer service and the quality of the item wasnt hardly worth the trouble!
Im also annoyed with Etsy as well, because it is close to impossible to contact them, even through email!
This whole process left a bad taste in my mouth with both companies! Lesson learned!
- Have unique items
- Extremely hard contacting customer support
Preferred solution: Full refund
User's recommendation: Consumer Beware
A big company like Etsy, cant call them , i have never been so frustrated in my life.Etsy needs inporoment in there Customerservices. I am very sure, i am not the only one that thinks this way..
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Brownsville, PennsylvaniaDidn't receive item
User's recommendation: Can't trust Etsy. Too many scammers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIssues with account
- Assorted customer base unique items
- No followed up contact to hear my side of the issue
- Customer complaint resulted in my account suspended
- Lack of notifications for sales and messages
Preferred solution: My account reinstated
User's recommendation: Be sure 2 constantly check ur shop as notifications are not great
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder status
- Quick response time
- Customer service and is not helping me
Preferred solution: Full refund
User's recommendation: Verify Verify Verify
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing item
- I dont like long waiting
- I need help and no one responds
Preferred solution: Deliver product or service ordered
User's recommendation: Thiings we’re so expensive and some was missing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTired of never reaching a live agent.
- Excellent diversity of products
- Monthly refreshments are locked in for the duration of subscripti
Preferred solution: Deliver product or service ordered
User's recommendation: Monitor your subscription and any upgrades carefully
Unable to access customer service representative
- Visually beautiful products to purchase
- No customer service accesibility
Preferred solution: Full refund
User's recommendation: Purchase with caution!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Seattle, WashingtonReceived wrong item
I still have not heard back from the merchant. I wanted an exchange
Refund
User's recommendation: Find different company.
Where’s my order coming
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe help link in the order is not working, the parcel is marked as delivered, but I have not received anything, please help.
- Unusual products
- Fraud or default
Preferred solution: Deliver product or service ordered
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