Etsy Reviews

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New Reviewer

No word from seller, no receipt of goods ordered

I sent an email to the seller, never heard back. No clue what is going on. No word from Etsy. But my credit card was charged. That happened right away!

User's recommendation: Be very careful whom you order from.

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ID
#2688915 Review #2688915 is a subjective opinion of poster.
Pros
  • Interesting products
Cons
  • No way to follow up
Loss
$94
Preferred solution
Deliver product or service ordered

Have not contact

I have suspended shop in ETSY and try to contact many times and open new tickets on ETSY and ETSY has not opened my phone or other reasons. I have open case still and passed 7 working days have not gotten respond. I do not know What I have to do?

User's recommendation: I have reasons in order to close my shop but I do not know it. ETSY has not told me any reason specifically. ETSY is a bit unprofessional in process of any issues. It is like closing your shop by Council without saying any reason. It is disappointed and have got 3 order however I could not do anything manage the process. There is no any other chance if you have done something wrong.

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ID
#2687473 Review #2687473 is a subjective opinion of poster.
Location
Cardiff, Wales

To close case #104********

3 months l have waited. Esty said l would receive the watch strap in 3 weeks. Esty should have been realistic when l should receive the product.

User's recommendation: Be aware of time line.

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ID
#2681238 Review #2681238 is a subjective opinion of poster.
Pros
  • Handmade items
Cons
  • Hard to deal with a real person of esty

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Feedback from complaint

Other than a welcome msg, I haven't heard a word from Pissed Consumer. Haven't received my tiger rug, haven't received an email in answer to my email, have no clue what is going on. Doubt if I'll buy anything from Etsy in the future.

User's recommendation: Be careful when you order anything.

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ID
#2679236 Review #2679236 is a subjective opinion of poster.
Loss
$94
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Locked account

Monday I was bounced out of my login, locked out of my account, received NO password change email, and the Send buttons on your Help pages (to try and get this cleared up) do not work on any browser! And no one is answering your Help phone lines!
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ID
#2678563 Review #2678563 is a subjective opinion of poster.
Pros
  • Variety
Cons
  • Difficult to get assistance
Preferred solution
Restored account access with apology and explanation
New Reviewer

Unable to link paypal to my seller account

Hey, I have been using Etsy since 2019 as a seller and had my PayPal account linked as well. Today I received an email from a customer that they're unable to place an order from my shop and seeing an error (it says: There was a problem with your order, please try again). I checked my Etsy account settings and in there, there was an option to enroll in Etsy Payments (for which I am not eligible as I'm from India). I cannot see any option to add my PayPal account and could not find anything in the help articles. The steps mentioned there don't seem right.
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ID
#2675013 Review #2675013 is a subjective opinion of poster.
Location
Gurgaon, Haryana
Preferred solution
Let the company propose a solution

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New Reviewer

Wrong shipping address

I made a delivery with your website and i entered Germany instead of Ireland. The order number is 210123**** My phone number is +353 899****96
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ID
#2674071 Review #2674071 is a subjective opinion of poster.
Pros
  • Already built
Cons
  • Response time
Loss
$125
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Conflict between etsy app and etsy.com

I sent a seller a message using the app but it is not listed at etsy.com. Therefore, I don't know if the seller got my message or not..

User's recommendation: Wish I had one!

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ID
#2671389 Review #2671389 is a subjective opinion of poster.
Pros
  • Easy to buy on etsy
Cons
  • No way to contact them
Preferred solution
Answer to my question

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Verified Reviewer
New Reviewer
Hello yes my account was suspended and they fixed it as it was marked suspended in error. Now that it is not suspended my shop is completely empty. So now I am not sure how to add all my items that I had listed back for sale. I need some help in putting my shop back...
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ID
#2658191 Review #2658191 is a subjective opinion of poster.
Pros
  • Lots of sellers
  • Nice in pucture
Cons
  • Unable to load website
  • Customer service horrible
Loss
$300
Preferred solution
Fix my account

Help with a faucet installation

Not enough directions in the box. Couldn't contact anyone to answer my questions as it was being installed.

User's recommendation: Buy from a local dealer.

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ID
#2658081 Review #2658081 is a subjective opinion of poster.
Location
Blairsville, Georgia
New Reviewer

I cannot place an order

I cannot place an order with Etsy! I want the Ukrainian embroidered navy blue blouse I saw on Pinterest and was sent to Etsy to purchase!!!??? But cannot do so your App is confusing and impossible to use if you are selling this blouse I need size size xxxlagge

User's recommendation: Fix your app!!!!!!!

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ID
#2656838 Review #2656838 is a subjective opinion of poster.
Pros
  • Esty problem
Cons
  • Not able to contact an individual for customer service
Preferred solution
Let the company propose a solution

I was simply trying to make an inquiry about whether top-up inserts were going to be available for a notebook I wish to purchase from them. Niot easy to contact them to resolve such inquiries.ch in

I only have a 'complaint' about the difficulty of obtaining details about a product: That's the extent of it.
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ID
#2656093 Review #2656093 is a subjective opinion of poster.
Location
London, England
New Reviewer

About my account being blocked

All payment methods are locked and cant use my account and others to cant pay or checkout all payment methods are locked
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ID
#2653720 Review #2653720 is a subjective opinion of poster.
Location
Columbus, Ohio

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Etsy has terrible customer service

Its easy to see you make it extremely difficult to get a human to help with any problems. You give customers the run-around with your Help page. I even called this phone number and the message was as cold as can be.
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ID
#2652541 Review #2652541 is a subjective opinion of poster.
Pros
  • Great variety of products
Cons
  • Etsy supports the sellers
  • Difficulty contacting customer service
Loss
$20
Preferred solution
Deliver product or service ordered

TV commercials

Your new tv commercials are horrific. Not sure what PR firm you use, but you need to fire them immediately!
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ID
#2641463 Review #2641463 is a subjective opinion of poster.
Location
Hartland, Michigan