Etsy Reviews

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Cannot get help or cancel account

I've spent the last 45 minutes trying to find a way to contact Etsy i I have not still found a way to do so. All I'm trying to do is cancel my account and all I keep doing is getting more pissed off.

User's recommendation: Don't sign up.

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ID
#3266539 Review #3266539 is a subjective opinion of poster.
Product
Etsy Profile
Pros
  • No help no response
Preferred solution
Let the company propose a solution

Defective product

Etsy - Defective product
Was great to work with at first. Super responsive and understanding! BUT BUYERS BEWARE!! This product didn't even last a year before it split directly in half ( see attached pic) and when I contacted the seller she said there is nothing she can DJ about it! Seriously? Good to know your product is not a product that is me t to last and that you do not stand behind your brand. So sad. There is a reason the wood is thinner than expected, It's NOT QUALITY!!!

User's recommendation: DO NOT BUY!!!

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ID
#3266535 Review #3266535 is a subjective opinion of poster.

Having trouble building my site

Get some human help. Building a store is not user friendly. Your lack of customer service reflects your monopoly position.
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ID
#3266029 Review #3266029 is a subjective opinion of poster.
Location
Seminole, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Update by user Jan 18, 2022

Company fixed the issue and I have been provided with apology. Unsuspended the accounts with an explanation..

Update by user Jan 18, 2022

Etsy has correct4ed the issue. Thank you!

Update by user Jan 17, 2022

It hasn't. No response from Etsy what-so-ever!

Original review posted by user Jan 17, 2022
I'm working to help my daughter set up a selling account on Etsy. Your customer service has been reprehensible! She had her shop open for 1 day, started selling her product only to...
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Resolved
ID
#3265841 Review #3265841 is a subjective opinion of poster.
Location
Rocklin, California
Product
Etsy Account
Pros
  • Helping small businesses
Cons
  • Customer service is non-existent
  • No communication with etsy
  • Not receiving a response in a timely manner
Loss
$200
Preferred solution
I would like an apology sent to my daughter and her accounts reinstated. Nothing less!

Etsy got my money

I prefer y perfume and cancelled the product the next day. I never received the product, neither money back and help from Etsy. Etsy please give me my money back. PEOPLE please dont buy anything on Etsy web. The web is a fraudulent web !! Got money from people and never receive product neither money and any support. Impossible to get help calling, online or 24/7 súper chatt.

User's recommendation: Nooooo do not buy anything here.

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ID
#3265682 Review #3265682 is a subjective opinion of poster.
Location
Egg Harbor Township, New Jersey
New Reviewer

Fraudulent charges

Etsy - Fraudulent charges
Etsy - Fraudulent charges
My bank account was charged $188.00 for a purchase I DID NOT make and now my account has been closed! What is even happening right now! I cant contact the seller because of my account being closed. My phone number is 678-296-****.

User's recommendation: Don’t shop on Etsy!

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ID
#3265426 Review #3265426 is a subjective opinion of poster.
Location
Toccoa, Georgia
Loss
$188
Preferred solution
Full refund

My order has arrived

No communication , too long even for China, info was not clear it was coming from China. Don't buy from this site. Headache
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ID
#3264978 Review #3264978 is a subjective opinion of poster.
Location
Lick Creek, Kentucky
Preferred solution
Apology

Items not received but paid for

Ordered item in June for son's birthday. 6 months later still didn't receive item. Sent emails to seller no response. Contacted etsy's in December still waiting on an update. Haven't heard back from anyone.
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ID
#3264916 Review #3264916 is a subjective opinion of poster.
Location
Scarborough, Ontario

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New Reviewer

Etsy account problems

Can't get a hold of customer service..my account has been hacked and I can't reset my password. I have orders pending
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ID
#3264752 Review #3264752 is a subjective opinion of poster.
Location
Brooklyn, New York
Preferred solution
Account has been hacked. I cant reset password.
My order was canceled for no reason no one even at Etsy reached out after I complained.Ill never order from here again!!!!!!!!
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1 comment
#2118361

Same here. I've placed the same order (items from multiple stores at once) THREE TIMES and everything keeps getting canceled.

Something about not being able to verify that it was me placing the orders?

It'd be one thing if they had reached out to me to at least *try* to gather more information (not sure what information that'd be but I would've been willing to give it to them), but the orders were just canceled with no heads-up. I got the same generic message on all the cancellation notices, so it's pretty obvious that the stores aren't at fault here.

ID
#3264723 Review #3264723 is a subjective opinion of poster.
Location
Houston, Texas
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Etsy is awful. Your customer service is reprehensible! No way to contact when there is an issue. And Etsy tries to charge you for customer service!!!when

I'm trying to help my daughter set up a small business through Etsy, and Etsy suspended her account (both personal and proprietor account) without reason, and hasn't reached out to tell her why but has kept her money from her purchases!!! If this isn't resolved immediately, I'll close my account and share this all over social media!! Your customer service is reprehensible! Don't use Etsy!
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ID
#3264343 Review #3264343 is a subjective opinion of poster.
Cons
  • Appalling customer service
Preferred solution
Reactivate her account and advise her as to why you suspended her accounts! Immediately!!

Account hacked

Still have not been given a verification code to access my account. All my emails regarding that have been ignored. I also tried to tell them I am not a seller of merchandise, e-mail ignore. Unable to contact anyone by phone.

User's recommendation: Change your password bi weekly.

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ID
#3263609 Review #3263609 is a subjective opinion of poster.
Location
Tacoma, Washington

Account not secure and cs is crap

i have been getting multiple emails regarding sales i made. I made non. I don't want to continue with my account. Your site will not let me log in. and when i put my credentials in and wait for a text code, it never comes. 2 days now
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ID
#3263363 Review #3263363 is a subjective opinion of poster.
Location
Oakland, California

Purchase

Purchased product # 232018**** on December 22, 2021, on Etsy & was promised delivery January 5-12 of 2022. I have sent e mails to Etsy.com twice with no response. If this is the way your business is conducted, i will no longer do any business with you. I would appreciate some kind of response. Thank You, Phillip Kolb
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ID
#3263193 Review #3263193 is a subjective opinion of poster.
Location
Newport, Michigan
New Reviewer
I did not receive my package. It said it was delivered but was not. I reached out to the seller and three separate delivery services that the package was with and did everything they said to to proceed. Nothing has been resolved. I tried to reach out to The seller on...
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1 comment
#2117585

Also same like me and cant contact lazada via phone.

ID
#3261883 Review #3261883 is a subjective opinion of poster.
Location
Nashville, Tennessee
Loss
$15
Preferred solution
Full refund