Etsy Reviews

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Suspended for no reason

I have been a loyal Etsy customer for years with many purchases out of the blue I was suspended with no notification. Etsy makes any contact very difficult!!! I can only reach them by email..whats happening with human contact????
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ID
#2627250 Review #2627250 is a subjective opinion of poster.
Service
Etsy Customer Care
Pros
  • Sellers are cool
Cons
  • Difficulty contacting customer service
Preferred solution
Suspension removed
New Reviewer

Transaction error

Transaction ID: 249939**** Someone at ETSY please help: Transaction shipping cost wrong. Cannot ship for that price. Need help to cancel this transaction ASAP and to return buyers money immediately!! ETSYs CS phone numbers are not activated.
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ID
#2617480 Review #2617480 is a subjective opinion of poster.
Preferred solution
ref 2499399659 I’m the seller Someone at ETSY please help!! Must cancel this transaction and return buyer’s payment ASAP.

I did not received the purse I’ve purchased

Ive ordered a purse on May 10th and never received it. Moreover, the seller no longer works with Etsy. Please refund me ASAP. Thank you
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ID
#2612655 Review #2612655 is a subjective opinion of poster.
Location
Foley, Alabama

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Not allowed to write honest reviews

Etsy - Not allowed to write honest reviews
I posted a review on one of the products (cheese straws) i bought from Eanaskitchen. As i was typing up a better review on another product (cheese rolls) that was purchased a few minutes prior to my reviews, I received a message from the vendor stating that she is refunding my money on the other product that i really liked because of my bad review for another product. She further asked me not to place any future orders from her. I checked today and the review was removed from her page. I am losing confidence in the review process. Are customers not allowed to post an honest review? Please advise. This is unheard of. If I do not hear from you then I will be contacting tbr better business bureau.

User's recommendation: Not allowed to write an honest review about Eanaskitchen.

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ID
#2610676 Review #2610676 is a subjective opinion of poster.
Pros
  • Sellers are kind
  • Diverse products
  • Overall i love etsy
Cons
  • Customers are not allowed to post honest reviews if its bad
Preferred solution
Apology
New Reviewer

Have not teceived my order 200883****

Order was never delivered, talked to Henry he said he would send back if I pay additional 16.96 I said yes, I never got email to pay such to Henry. Now please credit back the lamps never received
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ID
#2598668 Review #2598668 is a subjective opinion of poster.
Pros
  • Cool stuff
  • I just needed to speak to a live person
Cons
  • No resolution or way of communicating when issues
Preferred solution
Full refund

Order update

I want to upgrade the shipping to next day before was shipped out. I got an automatic response that it was being shipped out today and did not take my debit card information for an upgrade and shipping

User's recommendation: Check if legitimate website.

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ID
#2595925 Review #2595925 is a subjective opinion of poster.
Location
Roselle, Illinois
New Reviewer

Resolved: It’s just not that easy to replace an order with you guys

Update by user Jun 05, 2021

Company fixed the issue and I have been provided with discount on future orders.

Original review posted by user Jun 05, 2021
Having trouble placing my order can't get to the part where I put my credit card in to finish up and receive my items

User's recommendation: Be careful you’ll get excited about the items you want to order and then you won’t be able to proceed to check out.

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Resolved
ID
#2590215 Review #2590215 is a subjective opinion of poster.
Product
Etsy Profile
Pros
  • Can interact one on one
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Account Shut down.

Etsy shut down my shop over a hashtag and will not let me open any new shops in the future, nor will they give me another chance. I do not recommend opening a shop with etsy.

User's recommendation: Do not open a shop.

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ID
#2587586 Review #2587586 is a subjective opinion of poster.
Location
Phoenix, Arizona
New Reviewer

Didn't get my stuff

I ordered a simple but lovely spoon rest on May 2, 2021. Still waiting for it but Esty had the audacity to charge my credit card. I WANT my spoon rest!!!!! NOW!!! or I'm not paying.

User's recommendation: Beware of this company. I think they sub out to other vendor that they do not vet!

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ID
#2578018 Review #2578018 is a subjective opinion of poster.
Location
Placitas, New Mexico

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Come on. Error with order

Please please help me I need to talk to someone help with order delete whole order very frustrating I need a call asap
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ID
#2577540 Review #2577540 is a subjective opinion of poster.
Service
Etsy Customer Care
Pros
  • Help me
Cons
  • Hard to get a customer service rep
Preferred solution
Full refund

Error message

Etsy - Error message
Hi, Im an Etsy seller and I have had trouble with your website for some time now. My buyers messaged to say that they cannot order from my website because theres an error message. I need this fixed as Im losing many buyers because of it.
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ID
#2570465 Review #2570465 is a subjective opinion of poster.
Location
Manchester, England

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Etsy will NOT help the consumer (who is also a member!)

Will not help with getting back stones from another member during a special order. Won't even listen to my problem regarding another member stealing a client's stones and even worse, not returning emails, phone calls, and messages.

User's recommendation: Etsy needs to get more involved with disputes.

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ID
#2568503 Review #2568503 is a subjective opinion of poster.
Pros
  • Could be great store front
Cons
  • No support
Loss
$20
Preferred solution
Client's stones returned.
New Reviewer

Etsy says my address is wrong and it's not

6th time I cant complete my transaction because PAYPAL erroneously states my address is wrong and its not
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ID
#2564337 Review #2564337 is a subjective opinion of poster.
Location
Conyers, Georgia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Resolved: Dissatisfied service

Update by user May 20, 2021

Company fixed the issue and I have been provided with product replacement.

Original review posted by user May 19, 2021
Kangcparkc was supposed to have my package delivered by the 5th of may. Its now the 19th of may. The tracking ended in Mephistopheles on the 10th. Ups and kangcparkc seem to have no information. I keep being told by the company to be patient. Ive been plenty patient. Two weeks worth of patient. Ive ordered from California before and received my packages with in a week or less. This company has my money and I have nothing. Better business bureau, here I come.

User's recommendation: Don’t order from kangcparkc.

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Resolved
ID
#2560951 Review #2560951 is a subjective opinion of poster.
Pros
  • Explaining the product
Cons
  • Not getting my item
Loss
$26
Preferred solution
Deliver product or service ordered

Waiting for order...

Havent received this item as of yet. When do you think this item will arrive at my location. Your help with this package would be of great help. Thank you
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ID
#2551642 Review #2551642 is a subjective opinion of poster.
Location
Germantown, Maryland