Etsy
Reviews and Complaints
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Verified Reviewer | Wallburg, North CarolinaDuplicate order
July 25, 2023 placed order on Travis Lanam Etsy site for a 25th wedding anniversary gift for my daughter and her husband to be shipped to their address in Indiana.
Order #296321**** showed an error message that something went wrong and to re-order the item. I followed through with item #295667****.
Received confirmation of this order.
Received shipping confirmation today for two orders. I have now paid for duplicate items and my daughter will be receiving duplicate items.
Im very disappointed with Etsy.
Im requesting a refund to my credit card that was charged twice.
Unfortunately, my daughter and her husband will be receiving duplicate items which spoils the whole gifting experience.
Sharon Madden
- Unique finds
- Pop up errors
Preferred solution: Full refund
User's recommendation: Buyer Beware
Return Item for refund not received
Zero customer service from Etsy
I love Etsy for its vast array of unusual, unique, handmade items from all over the world. There used to be a customer service phone number and support email but not anymore!
I recently paid for a large order as a guest on PayPal and then did not recieve the items. I learned that Etsy doesn't help with orders paid outside the site and PayPal won't help with orders that aren't by PayPal members. The seller has ignored my messages about not having ever recieved my order.
So it seems I'm out of luck as a customer on a hugely successful website that apparently wants to save money by having zero customer support for unusual issues. Terrible.
User's recommendation: Beware paying as a guest through PayPal
Issue not resol
User's recommendation: Customer service rep need to be available for discussion.
Still waiting for Etsy to call me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReply from Vendor and merchandise
products need to be inspected by Etsy before posted for sale
- Usually products are good and good coustomer service
- Poor merchandise
Preferred solution: I tossed the product so no refund but she needs to be taught some customer service replies and manners.
User's recommendation: I would never order from vendor again...she is rude in reply to my complaint and look at finish on product then look at item i ordered..
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerTo cancel an order I made yesterday, get refunded.
- Have good items to purchase
- It takes a while to receive order
Preferred solution: Full refund
User's recommendation: Know when your product will arrive before purchasing.
My Personal Information was hacked and used as fraud against me.
Issue that can't be resolved by contact form
User's recommendation: Know that Etsy has no sincere personal customer service.
My app is frozen couldn’t get in
User's recommendation: Make ir better to navigate and better product description!
Unable to order anything keep saying Uh Oh something went wrong
User's recommendation: Please restore my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Marseille, Provence-Alpes-Cote DazurCustomer service cannot be contacted by phone
Preferred solution: To get my situation of accessibility resolved so that I can receive my purchases
User's recommendation: Do not do business with a company that doesn’t have a phone number
Account payment suspension
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Etobicoke, OntarioMy account has been on holiday mode for so long
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Clinton, WashingtonLost messages
Etsy never resolved the problem of lost messages. No one ever contacted me.
To date - 7/15/2023 -Etsy has not resolved the fact that they have removed my messages from 2022 and 2023. Several of the messages were important, because I was ordering curtains, and was communicating with the vendor.
Preferred solution: resolve issue of my lost messages, and ongoing messages.
User's recommendation: Be careful if your try to call them at their support # 850-805-****!
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