Sharon M Ete

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Wallburg, North Carolina

Duplicate order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

July 25, 2023 placed order on Travis Lanam Etsy site for a 25th wedding anniversary gift for my daughter and her husband to be shipped to their address in Indiana.

Order #296321**** showed an error message that something went wrong and to re-order the item. I followed through with item #295667****.

Received confirmation of this order.

Received shipping confirmation today for two orders. I have now paid for duplicate items and my daughter will be receiving duplicate items.

Im very disappointed with Etsy.

Im requesting a refund to my credit card that was charged twice.

Unfortunately, my daughter and her husband will be receiving duplicate items which spoils the whole gifting experience.

Sharon Madden

View full review
Loss:
$42
Pros:
  • Unique finds
Cons:
  • Pop up errors

Preferred solution: Full refund

User's recommendation: Buyer Beware

Shandel s Hue
map-marker Egg Harbor Township, New Jersey

Return Item for refund not received

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have no complaints I would recommend you to others the prices are good and great customers I will use them again
View full review
Anonymous
map-marker Seattle, Washington

Zero customer service from Etsy

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I love Etsy for its vast array of unusual, unique, handmade items from all over the world. There used to be a customer service phone number and support email but not anymore!

I recently paid for a large order as a guest on PayPal and then did not recieve the items. I learned that Etsy doesn't help with orders paid outside the site and PayPal won't help with orders that aren't by PayPal members. The seller has ignored my messages about not having ever recieved my order.

So it seems I'm out of luck as a customer on a hugely successful website that apparently wants to save money by having zero customer support for unusual issues. Terrible.

View full review

User's recommendation: Beware paying as a guest through PayPal

Anonymous
map-marker Columbia, South Carolina

Issue not resol

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Too many representatives handling a concern and no solution reached because this company only accept text..
View full review

User's recommendation: Customer service rep need to be available for discussion.

Anonymous
map-marker Fremont, California

Still waiting for Etsy to call me

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
To find out why my account is on hold I still dont know and I cant get hold of Etsy customer service.
View full review
Patricia R Kqk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Reply from Vendor and merchandise

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Etsy - Reply from Vendor and merchandise
Updated by user Jul 22, 2023

products need to be inspected by Etsy before posted for sale

Original review Jul 22, 2023
#290247****--JustBreatheAcc Purchased May 24th, 2023 looked nothing like what I ordered..I complained and the vendor was rude. I would never order again from her and told her she needs to take a course in customer relations replies. I have ordered on Etsy before and always had a good experience this was the worst. I can send a photo of what the vendor sent and y order # has what I ordered.
View full review
Loss:
$10
Pros:
  • Usually products are good and good coustomer service
Cons:
  • Poor merchandise

Preferred solution: I tossed the product so no refund but she needs to be taught some customer service replies and manners.

User's recommendation: I would never order from vendor again...she is rude in reply to my complaint and look at finish on product then look at item i ordered..

Joe H Bbm

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

To cancel an order I made yesterday, get refunded.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Etsy - To cancel an order I made yesterday, get refunded.
The order wont be here on time so we dont need them. We were hoping to have them for our trip to Disneyland starting on the 23 of July and returning on the 29th. Our order wont arrive until the 31 of July.
View full review
Loss:
$64
Pros:
  • Have good items to purchase
Cons:
  • It takes a while to receive order

Preferred solution: Full refund

User's recommendation: Know when your product will arrive before purchasing.

Anonymous
map-marker Mammoth Lakes, California

My Personal Information was hacked and used as fraud against me.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Ive ordered from Etsy very happily for years, but now I never will again. I ordered a cat tower and was then accused by 2 other people of hacking into their Wayfair account and using their credit cards on file to place my order. I spent days figuring out what was going on and finally just asked for a refund from the seller. Fortunately, he gave me a full refund, but one of the offended parties still thinks Im guilty of fraud. Very sad that I wont order from Etsy again, but I need a better site with more cyber security.
View full review
Anonymous
map-marker New York, New York

Issue that can't be resolved by contact form

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Reserve policy is unfair for my type of made to order business. I will see a loss because of this. I hope this policy changes.
View full review

User's recommendation: Know that Etsy has no sincere personal customer service.

Anonymous
map-marker Madisonville, Kentucky

My app is frozen couldn’t get in

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Didnt expect the product form ! Couldnt move through the app( screen frozen on my product) ! There isnt any anything else . Someone does need to redesign the app! It wasnt a good experience!
View full review

User's recommendation: Make ir better to navigate and better product description!

Anonymous
map-marker Huntington Station, New York

Unable to order anything keep saying Uh Oh something went wrong

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have items in my cart that I cannot order. Every time I go to order them it says Uh Oh something went wrong. There isnt any customer service phone number to help me correct this issue. It is ridiculous and people are not going to be shopping with Etsy if this continues. it is made much almost impossible to order anything for no apparent reason. Thank you.
View full review

User's recommendation: Please restore my account

Janet A Xbi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Marseille, Provence-Alpes-Cote Dazur

Customer service cannot be contacted by phone

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I spent over an hour trying to contact them. My issue is trying to gain access to my purchase downloads. And I cant seem to reach them at ALL. After this I need to stop using Etsy and stick with Amazon!
View full review
Loss:
$100

Preferred solution: To get my situation of accessibility resolved so that I can receive my purchases

User's recommendation: Do not do business with a company that doesn’t have a phone number

Anonymous
map-marker Santa Fe, New Mexico

Account payment suspension

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I received an email today that you suspended my payments for my shop. All my shipments were within a few days. Everything is currently shipped. I didnt realize that you needed confirmation of shipment, which I sent to everyone. You can contact my customers if you have questions. I have been a customer for a long time, even before you took 20%!
View full review
Asad A Sbc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Etobicoke, Ontario

My account has been on holiday mode for so long

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My account is unable to receive etsy payments i keep getting the error etsy payments is unavailable and to contact you guys. I have already verified my id.
View full review
Mary S Ung

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Clinton, Washington

Lost messages

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Aug 10, 2023

Etsy never resolved the problem of lost messages. No one ever contacted me.

Updated by user Jul 15, 2023

To date - 7/15/2023 -Etsy has not resolved the fact that they have removed my messages from 2022 and 2023. Several of the messages were important, because I was ordering curtains, and was communicating with the vendor.

Original review Jul 11, 2023
All was going fine until you idiots changed your website. Now , the only messages I can see are from 2018 to 2021 - it seems you have lost my messages from 2022 and 2023. I was in the middle of communicating with one of your vendors about order #294670**** re the color of the curtains I am ordering. It is important I communicate with Anh Vu from Laha Cornor to get the color right. Now, you need to restore my messages so I can proceed with this order.
View full review

Preferred solution: resolve issue of my lost messages, and ongoing messages.

User's recommendation: Be careful if your try to call them at their support # 850-805-****!

  • 1
  • ...
  • 3
  • 4
  • 5
  • 6
  • 7
  • ...
  • 34