Etsy Reviews

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New Reviewer

Shipping

Please answer Terrible service, nobody to talk to at this company. Taking further action now You take advantage of clients and it is totally disrespectful If this is what you call customer service you have no idea what kind of business you are in.

User's recommendation: Zero.

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ID
#3119076 Review #3119076 is a subjective opinion of poster.
Loss
$170
Preferred solution
Deliver product or service ordered
New Reviewer

Processing payment for hours

I placed an order for four digital files and five hours later the order is still in payment processing. This is affecting me getting prepared for a craft show on Saturday. I held for 75 minutes on the customer service number and finally hung up Poor customer service
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ID
#3118913 Review #3118913 is a subjective opinion of poster.
Location
Wylie, Texas

Unable to change or cancel order

Ordered Christmas tree ornament. After continuing to scroll realized I Han bought the wrong color. Even though there was a provision to change the color on the website after the order was completed website was unresponsive. Rather than group the different colors of the same I item It appears this a marketing ploy. Hard to change order, item shipped before I could cancel. Actually had to reorder all over again and eat the cost of the original order. I spent 30 years in consumer product marketing, know a con when I see it. Beware of the company

User's recommendation: Stay away.

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ID
#3118750 Review #3118750 is a subjective opinion of poster.
Location
Ossining, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Product came with box but no content

No product received, but nice box. Would like product or a refund. I be dont what else there is to say. Waiting for someone to answer my call have been on hold way too long!!!!!
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ID
#3118629 Review #3118629 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Loss
$13
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My order

I tried ordering an emerald ring on 12/1 it would not go thorough for my daughter's B day today and the savings of 20 percent also ended on 12/1 I'm now waiting on the phone for at least a half hour for customer service with no answer. How can this be resolved? Thank you, Brenda 730/935-****
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ID
#3118566 Review #3118566 is a subjective opinion of poster.
Pros
  • No receipt on phone
  • Nice products
Cons
  • No customer service
Preferred solution
Let the company propose a solution
New Reviewer

Merchandise broken

Broken merchandise. False advertisement cant reach anyone. Poor communication. I want my money back asap

User's recommendation: Do buy from them period.

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ID
#3118511 Review #3118511 is a subjective opinion of poster.
Location
Memphis, Tennessee
Loss
$125
Preferred solution
Full refund
New Reviewer

Can't get a call answered about an escalation update. This started with a product ordered in September

The product was a rug that was supposed to be blood red. It's ORANGE. Please call me. 847-830-**** Now Etsy requires 100 symbols to to send this message to them.""-/:;()$&&@-/:;)$&""122****))$&@@'NOW it's 198 oops it's going up every time I try. Oh well I have nothing to do today . 100,100,100,100,100,

User's recommendation: Get a phone number before you ordered.

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ID
#3118344 Review #3118344 is a subjective opinion of poster.
Loss
$400
Preferred solution
A phone number that will connect me with a human. I already have an escalation number on order 2154334358
New Reviewer

Never recieved order

Place and order in OCTOBER havent recieved and cant track my order .i have Tried reaching outt no ansewer.
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ID
#3118244 Review #3118244 is a subjective opinion of poster.
Location
Meriden, Connecticut
New Reviewer

My order

No you do not help me I've been waiting on the phone for hours and you didn't answer my call and I'm gonna go and go ahead and chat with you see if you shut back thank you
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ID
#3118089 Review #3118089 is a subjective opinion of poster.
Location
Houston, Texas
Loss
$89
Preferred solution
Deliver product or service ordered

I need help on seller account

No one has gotten back to me. I have tried everything to get in touch with Etsy. They don't seem to care for the sellers.

User's recommendation: Customers are fine but sellers don't matter.

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ID
#3117895 Review #3117895 is a subjective opinion of poster.
Location
Columbia, Missouri
New Reviewer

Missing part of my order

Missing part of my order! No more texts chats here is my cell 386-457-**** please have customer service call me! Thank you
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ID
#3117882 Review #3117882 is a subjective opinion of poster.
Location
Redmond, Washington
Preferred solution
Speak to Customer Service Agent
New Reviewer

Can't complete order.

5 item order & I recd note to dbl ck order, Etsy states cant calculate shipping with 1 item. I see no problem w/ order. One shop owner shows FREE shipping. Looks like its on Etsys part. Please fix & allow me to continue my order & my day.
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ID
#3117860 Review #3117860 is a subjective opinion of poster.
Location
Stuart, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Tax exempt status

I am a theatre teacher at a high school in Utah. I have purchased a wig from a vender through Etsy. Because we are a public school I need tax exempt status. Please let me know the process I will need to do to get reimbursed for the tax. Thank you

User's recommendation: I really am not upset. I just could not find another way to contact Etsy to get tax exempt status for a school purchase.

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ID
#3117811 Review #3117811 is a subjective opinion of poster.
Location
Salt Lake City, Utah
New Reviewer

To make sure my order went through once and not multiple times

I have not gotten confirmation of purchase from benchmarkwooden signs. I may have purchased more than one sign by mistake. I need to check on this. I cant find a way to resolve this without help. My contact information is: mariawashgill64@***.com 817-739-**** (cell number) Thanks. Maria Gill
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ID
#3117161 Review #3117161 is a subjective opinion of poster.
Pros
  • Great signs
Cons
  • Poor communication
  • Do not confirm purchase
  • Hard to get in touch with them
Loss
$75
Preferred solution
Confirmation of purchase of sign ordered. Also make sure I was only charged once for this item
New Reviewer

Suspended listings

I had a listing that got taken down and suspended and Im not sure why my device is for people that use chewing tobacco and to spit into? Is that not allowed ?
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ID
#3117076 Review #3117076 is a subjective opinion of poster.
Location
Mansfield, Ohio