Etsy Reviews

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False advertisement

Etsy - False advertisement
Etsy - False advertisement
Etsy - False advertisement
I purchased this wig and they sent a totally different wig I contacted the seller several times asking for an address to send it back and get a refund and they are not getting back to me. I purchased using the no interest installment. The money keeps coming out of my account and I want it returned. This is false advertisement! I use to love shopping on Esty but this will be my last purchase! Please help me! Order 224225****
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ID
#3112325 Review #3112325 is a subjective opinion of poster.
Cons
  • No human contact whatsoever
Loss
$100
Preferred solution
Full refund

Hacked account

I have tried to contact Etsy by phone on many occasions now. Often waiting over 40mins for someone to pick up the line (which they haven't). I am outraged at the service! My account was hacked on 9th November. I am still to be refunded for 2 items that were ordered, costing almost £300. I have sent many emails to Etsy also, and none have been responded. I would like some answers regarding a refund for said items ASAP! Regards Ceállach

User's recommendation: I would not be recommending this website.

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ID
#3111836 Review #3111836 is a subjective opinion of poster.
Location
Ballymena, Northern Ireland

I’m unable to send messages on Etsy anymore

Im unable to send messages anymore on Etsy. This is hurting my business because Im unable to get in contact with new suppliers.
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ID
#3111607 Review #3111607 is a subjective opinion of poster.
Location
North Las Vegas, Nevada

Online order

I was desperately hoping to talk to a person in customer service. I have ordered 6 pairs of pajamas for my grand children and the date for delivery is over. I want to know they will receive them before Christmas Eve or I need to cancel my order. The company is Suzies Southern Smocks. After waiting one hour a voice came on and said y'all could not accept calls. Very disappointing! I would like someone to call me at 912856**** and help me. Thank you, Diane
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ID
#3111363 Review #3111363 is a subjective opinion of poster.
Location
Madison, Georgia
New Reviewer

Pajamas too small

Pajamas are extremely small. They do not fit. I have compared these pajamas to other pajamas that are the same size , they are much smaller.
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ID
#3111036 Review #3111036 is a subjective opinion of poster.
Loss
$46
Preferred solution
Full refund
New Reviewer

Site error

Waiting over an hour on phone line no answer. Really pissed off.!!! No answer no answer. What more can isY??
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ID
#3111030 Review #3111030 is a subjective opinion of poster.
Cons
  • No in person customer service
Preferred solution
Access to Shercreations store!

Needed to speak to a representative

After 15 minutes of waiting, finally someone picked up and then the call was dropped. So frustrating.
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ID
#3110752 Review #3110752 is a subjective opinion of poster.
Location
Vancouver, Washington
New Reviewer

Fraudulent charges

This is useless, pain in the *** I don't even have an Etsy account. Can't talk to anyone about a fraudulent charge.
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1 comment
#2097882

Who is Sabrina , not me

ID
#3110456 Review #3110456 is a subjective opinion of poster.
Location
Bend, Oregon

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

Charge dispute

I purchased merchandise from the Etsy website using my mothers credit card. Unknown to either her or I someone else was also using her credit card and charged over $4,000.00 of unauthorized charges on her card. I need to speak to someone to ensure that my charges were paid. I have contacted the credit card company and the only information they can/will give me is that the charges were placed on 09/23/21. I just want to confirm that none of the disputed charges were my authorized charges. If they are I would like to figure out how to ensure that my purchases are paid, but I do not want to pay for any unauthorized charges.
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ID
#3110425 Review #3110425 is a subjective opinion of poster.
Preferred solution
to talk to a real live person. I have been on hold with the 844 telephone number for 34 minutes and 18 seconds

Cant make purchase Says account suspended No reason for this action No help from etsy Still trying I don't quit however etsy is so difficult to work with Verdict still out I persevere

Suspended account for no reason Perhaps inactivity??? No help from customer service Hung up on disconnected Total of over 12 hours dealing with them Frustrating beyond belief
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ID
#3109855 Review #3109855 is a subjective opinion of poster.
Location
Athens, Tennessee
New Reviewer

Coupon code help

Need to speak with actual person who can help me. Not a computer!!! Coupon codes are confusing and misleading

User's recommendation: Difficult to order from.

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ID
#3109763 Review #3109763 is a subjective opinion of poster.
Cons
  • Customer service is hard to get a hold of amazon is way easier
Preferred solution
Physically speak to someone vs chatting or email. Need to place order ASAP

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

Suspended account with no reply

Etsy - Suspended account with no reply
Etsy - Suspended account with no reply
Etsy - Suspended account with no reply
Update by user Nov 30, 2021

Please email me how to reopen my account @ puresouthernsarms@***.com

Update by user Nov 30, 2021

Currently has $50 in sales revenue sales holding with no way to get the money out after sending product to customers

Original review updated by user Nov 30, 2021
My seller account puresouthernsarms has been suspended with no notice or any email on why it has been suspended. It has been over two weeks since I emailed them asking the problem with no response after multiple emails. Terrible service for the sellers!

User's recommendation: Avoid at all costs.

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ID
#3109590 Review #3109590 is a subjective opinion of poster.
Service
Etsy Customer Care
Pros
  • Easy to list
Cons
  • Cant be rewached
  • Rob sellers blind
  • Lack of customer support
Loss
$1000
Preferred solution
Let the company propose a solution
New Reviewer

Help Me Please

I need to talk to a person!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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ID
#3109104 Review #3109104 is a subjective opinion of poster.
Preferred solution
To talk to a person who works for Etsy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Lack of customer support

I have emailed twice regarding errors in their Star Seller rating. I have not received any contact. Their is no live chat, no telephone number, no nothing for the seller. But, they are great at getting their fees!
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1 comment
#2098331

I was Star Seller last month, not for December - they looked at 3 items I bought personally and not my shop! Cant contact anyone!

ID
#3108452 Review #3108452 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Checkout

I tried to order something and it will not let me checkout. Why is my account suspended. Can I chat with you
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ID
#3108244 Review #3108244 is a subjective opinion of poster.
Location
Cedar Rapids, Iowa
Preferred solution
I suspend my account