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Etsy Website Review

4.1
Details
Did Etsy change something??? I'm finding it quite confusing and annoying trying to find my conversations with several sellers.....I was TRYING to purchase items. Can't seem to maneuver through your website now. I'm becoming less interested in reviewing the items I was following. Not much fun now. WHAT and WHY did you muck up your website???? Not very consumer friendly now. Jan Kase
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Review
#865653 Review #865653 is a subjective opinion of poster.
Product
Etsy Website
Reason of review
Bad quality
1.0
Details
I couldn't find one phone # to get a hold of Etsy!!! Had to google it. No Help either. Recording only. Very dissatisfied! I want to change my payment method and the way to receive my payments but can't change it in my account!!! No help for that either. It just keeps...
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1 comment
Anonymous
#1182326

They have zero customer protection. I will never order from them again

Review
#865575 Review #865575 is a subjective opinion of poster.
Service
Etsy Customer Care
Pros
  • I feel taken advantage of
Cons
  • Customer service
  • Not user friendly
  • Very poor site
Reason of review
Very Very poor service and confusing set up. I wan't to change my bill and payment options but can't through your "simple" set up.

Bad For Small Business | Etsy review from Wake Forest, North Carolina

1.9
Details
I wanted to add another shop and profile but the personal profile name was taken which is my shop name. I figured I could email Etsy and prove I own the name. They don't have customer service for shop owners. It seems like they pull keywords out of your "support request" and then email you back a template that they think might work. They did this twice. Now I realize as a shop owner, I'm expected to pay for renewals every day which is about $30 per month to be in the search results. Not including the 20 cent listing fee and the seller fee for every item sold. For that much money, I can run Facebook ads and get traffic to my own site. Thank you to everyone who wrote reviews about being a customer on Etsy. I handmake my own stuff and hate it when jewelry is on Alibaba or Ebay and resold on Etsy as "handmade"
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Review
#864973 Review #864973 is a subjective opinion of poster.
Product
Etsy Account
Pros
  • Products until now
Cons
  • Etsy help desk was no help and rude
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
Tags
  • Poor Partnership
1.2
Details
I haven't even been given the opportunity to sell anything before Etsy decided to suspend my account. I figured it would be an easy fix, but things turned dark as I realized their only method of costumer support is via email. They also told me they'd email me about my...
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1 comment
Anonymous
#1177355

They did the same thing to me and I think with all the exact same identical complaints we can get a class action lawsuit going. Email me at hairbytyger@gmail.com

Review
#864842 Review #864842 is a subjective opinion of poster.
Service
Etsy Customer Care
Cons
  • Customer service
  • Deleting comments so no ones sees
  • Etsy help desk was no help and rude
Reason of review
Poor customer service

Christening Bracelet Review

To whom it may concern , I ordered a christening bracelet for my god daughter it has been a week and I have yet to receive it , I have no way of tracking the item and am wondering if you do? 1103164014 I need the gift before the 18th and may need to time to get another one if this one is not on time , regards Christine
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Review
#862976 Review #862976 is a subjective opinion of poster.
Reason of review
Problem with delivery
2.0
Details

Update by user Jun 02, 2016

Also, can't write a bad review because they acknowledge I haven't received it but can't complain despite that. Makes sense!`

Original review posted by user Jun 02, 2016

Ordered a harness January 29th with an expected wait time of 1-3 weeks ( 1 for production, 7-14 days for shipping from Warsaw, Poland to UK)...
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1 comment
Anonymous
#1172403

contact your payment processor immediately and file a charge back, either paypal or your credit card used to pay with. sorry for your experience, thankfully not all sellers are bad.

Review
#858430 Review #858430 is a subjective opinion of poster.
Service
Etsy Customer Care
Cons
  • Deceptive vendors
  • Did not fix problem
  • Never received an item i paid for
Reason of review
Problem with delivery
Loss
$23
Preferred solution
Full refund
Tags
  • bad seller
  • Claim
  • Impossible Dispute
  • Not Sent

Etsy Pattern Mobile Application Review

Was charged almost $30 for the Patterns app...never used it once and didn't even know I had it! They refuse to refund me
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Review
#858138 Review #858138 is a subjective opinion of poster.
Product
Etsy Pattern Mobile Application
Reason of review
Return, Exchange or Cancellation Policy

Etsy Shipping Service Review

1.0
Details
Etsy.com is usually a cute cool place to find stuff. BUT DO NOT purchase anything from Android Sheep. I ordered the SPN pendant a month ago, paid $24.00, STILL has not arrived, have e mailed them Numerous times...their automated reply? "Taking a short break right now..cheers" my interpretation? They took the $ and ran! I have no necklace, no refund. No response....BE WARE
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Review
#854546 Review #854546 is a subjective opinion of poster.
Service
Etsy Shipping Service
Reason of review
Order processing issue

Etsy Delivery Service Review from Chicago, Illinois

1.0
Details
My girlfriend and I bought a gift for her mother through Etsy. It was two weeks before Mother's Day and it didn't arrive. The seller never responded, we think it is a scam. The gift still hasn't arrived and Etsy has done NOTHING to help. Meanwhile, no gift and no refund-- not to mention stress and way too much of our time. We will NEVER use this site again. They are terrible at maintaining customer trust, so, in my opinion, if you are a seller, you should stay away. I have no delusions that Etsy will be of any assistance in this matter, but I plan on warning people about this site so it doesn't happen to them. Disgusted with the lack of responses from both the seller and Etsy. Terrible businesses.
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Review
#852636 Review #852636 is a subjective opinion of poster.
Reason of review
Problem with delivery

Burgundy Marble Print Phone Case 5 Se Review

1.1
Details
Simple Review #1463957434 - Etsy review
I ordered I case 3 weeks ago & I still haven't got it !
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Review
#852534 Review #852534 is a subjective opinion of poster.
Reason of review
Problem with delivery