Etsy Reviews

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I tried to contact Etsy to solve the problem but did not get any response.

I am a seller on Etsy shop. I tried to contact Etsy to solve the problem but did not get any response. I can't access the Etsy account. How can I contact the Etsy support team? Any contact number to call them?
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ID
#3108187 Review #3108187 is a subjective opinion of poster.
New Reviewer

Product unacceptable

Business card holder wont open . Product not as advertised Product unacceptable Company to hard to contact.
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ID
#3107967 Review #3107967 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Order is stuck in pending i put my card in

Hung up on me while waiting to speak w customer service. Waited 15 n they hung up. My CC order wont let me finish my order.

User's recommendation: No comments.

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ID
#3107804 Review #3107804 is a subjective opinion of poster.
Pros
  • Nice stuff for sale
Cons
  • Impossible to contact them
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Account suspended Without reason

Hello, The last time I was able to use my Etsy selling account was on 11/28/2021. Unfortunately, the following day I couldn't access to my account. On the first attempt, I was thought I forget my password or my account has been hacked, because I couldn't reset a new password. I have been through my emails, junk, spam, unread, read, in order to find the email from Etsy explaining the reason my account has been suspended/closed. I didn't find anything about it. Furthermore, I will be very grateful to be helped to recover my account and be able to manage my shop. Thank you Regards, Daniela
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ID
#3107665 Review #3107665 is a subjective opinion of poster.
New Reviewer

I'm having trouble with credit card payment

Im using a new card number then whats on file and its not accepting it. Its not giving me a choice to cancel the one on file and add a new one.
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ID
#3107463 Review #3107463 is a subjective opinion of poster.
Location
Salinas, California
Preferred solution
I want to place an order using new credit card number.
New Reviewer

Can’t track my order nor is the order here and was ordered almost a month ago

My personal review for Etsy is that everything on here is beautiful but entirely sucks due to the fact that you cant track any of your orders you cant find out any information about your orders and when you look in the mail your order isnt there
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ID
#3107300 Review #3107300 is a subjective opinion of poster.
Location
Woodstock, New York
Preferred solution
Deliver product or service ordered
New Reviewer

Order placed, never received, shop no longer exists,no refund

Placed order, item not received, shop no longer on Etsy, no response via emails I sent to company owner, no refund. I am out my money and received no item

User's recommendation: Do not order.

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ID
#3107192 Review #3107192 is a subjective opinion of poster.
Cons
  • Obad sbut
Loss
$27
Preferred solution
Full refund

Did not resolve my issue

I got signed out of my Etsy account. I have all kinds of work that needs to be finished in orders that are in the midst. For some reason I got kicked out of my account and I can't sign back in. They said they would email me it's been a week and they haven't emailed me. I also spent a long time on hold so I'm not sure what's going on but my issue is definitely not resolved
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ID
#3107078 Review #3107078 is a subjective opinion of poster.
Location
Oakland, California

Terrible Customer Service

Etsy has a glitch in their tax information section for sellers. It doesn't except your info and just tells you to call your tax agency for help. We have been in business longer than Etsy so we know our tax info is correct. We have been using for many years. It is going on 12 months of round and round with Esty to get our info updated. They will not talk to you over the phone, they will not do a chat with you. Your only option is email which they claim you will get help in 2 - 4 days. About the only help you get in this time frame is auto responses basically telling you everything you read in the help section of Etsy that didn't help you. Mind you while you wait in some cases they turn you shop payments off until the issue is resolved. Busiest online selling weekend of the year and I am on the 5th day of not response this go round. Mind you they guaranteed I could update my info this time and there would be NO problems. So clearly they lie to and when they get caught in the lie they don't rush to fix what they screwed up!!!!!!!

User's recommendation: When they don't turn you off you can get good sales. So you can earn but you will be treated terribly! They demand perfect customer service from sellers and they kick you off the site if you do not offer it. Yet they offer the worst customer service I have ever experienced in my lifetime!!!

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ID
#3106981 Review #3106981 is a subjective opinion of poster.
Location
Geneva, Illinois
New Reviewer

Unauthorized using my card

Using My card without authorization. I didnt order a product and suddenly I got a mail your product is on delivery. When I get back to customer service they are not responding properly and also long waits on call. I will file a case for not falsely authorization of my card
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ID
#3106620 Review #3106620 is a subjective opinion of poster.
Location
Henrico, Virginia
Loss
$153
Preferred solution
Full refund
New Reviewer

I try to send my phone cause I bought a bag n dress is telling me my email is incorrect.

I bought a bag n dress yesterday which was Sunday November 28 2021. Trying sending my number and is not going through wit my email address.
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ID
#3106582 Review #3106582 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Scammers

Never received items ! Paid $179.75 ! Credit card money taken, yet never received items!!!!! Maria the seller sent me bogus tracking number!!!! Never sent item yet stole my $99.99 Osbourne stole my $79.96. Never received item!!!!!

User's recommendation: Do NOT use Etsy.

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ID
#3106443 Review #3106443 is a subjective opinion of poster.
Location
Bonita Springs, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Missing orders

I have ordered two items!!!! $79.96 and $99.99 !!!!! NEVER RECEIVED!!!!!! The sellers are scammers!!! Names are Maria and Osbourne!!! Osbourne took my money and NEVER corresponded!!! No tracking, no email, rip off!!!! Maria sent an email saying she was shipping, yet it was a phone tracking number!

User's recommendation: Do NOT order from ETSY!!!!!

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ID
#3106423 Review #3106423 is a subjective opinion of poster.
Location
Bonita Springs, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Suspension of account

Hello, We are a new seller on Etsy and we would like to know when we can list our products again. Apparently it got suspended and we do not know the reason why. I've tried looking for a reason on your Help page to unsuspend our account. I was also waiting for an e-mail to know the reason behind the suspension but it didn't come through. Your assistance in this matter will surely be a great help. Thank you!x
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ID
#3105267 Review #3105267 is a subjective opinion of poster.
Location
Baguio City, Cordillera

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I did not receive my order

I ordered through this app with a seller named : TAOTOAI AMUIA The order was marked delivered however I didnt recieve anything. I opened up a dispute on 24th november and the seller closed it the same date. Etsy isnt helping me at all. We cant contact them. Ive lost my money and nothing is helping at the moment.

User's recommendation: Do not buy from these unauthorized companies.

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ID
#3105244 Review #3105244 is a subjective opinion of poster.
Cons
  • Lack of comunication with customer service
  • No phone number to contact them
Loss
$217
Preferred solution
Full refund