Kristina Grigoryan

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Never got a refund for a wrong item sent that was damaged

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Original review Sep 26, 2023

I received a leather jacked that was scratched, had dark spots all over the jacket in December. More to add it was a different jacket as the one I ordered was cropped and had different design.

I contacted seller right the way and this misery has been going on for 9 months now. Each time I would send them a message to follow up and a different person would respond and ask to explain what happen and send pictures of the jacket, I probably have done that 5 times. Seller would promise me to refund If I change review to a good one, but then all of a sudden started to negotiate and tell me that they don't make much money on the product, and they can refund if I pay shipping fee. Next time I texted the seller changed their mind and said that would refund me only 40% and then 50 then 60.

It was extremely difficult each time to get an answer, as I would need to text multiple times and wait days and weeks. It's been no response for over 5 months, I don't need a wrong and damaged item!

since its been more than 100 days since purchase(not my fault) I cant file a case and the number of USA customer service is not answering since no longer in service. Can anyone help me with that ?

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Loss:
$158

Preferred solution: Full refund

User's recommendation: If anything is wrong with an item and you want to return it there’s a good chance you will be miserable with the process and never succeed

Whitfield Ire

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| map-marker Phoenix, Arizona

BervonJewelry Business

Etsy - BervonJewelry Business
Etsy - BervonJewelry Business - Image 2
I want to sell my hand Jewelry online I want to. To get paid I made it my self and I want to sell it on line I made with stainless and Sliver pin earring with a lobster and a black piece and pink bead I want you like it I want to sell it and get paid for it and I want to used my chime card I want to sell it to the custom.
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User's recommendation: Yes I want customer

Resolved
Joanna B Ajg

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| map-marker New York, New York

Resolved: I can’t receive money return

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Etsy - I can’t receive money return
Etsy - I can’t receive money return - Image 2
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Updated by user Oct 07, 2023

Company fixed the issue and I have been provided with apology. I was talking with customer support, first, they ask me to deal with PayPal, and when I refused, they sent me the rest of money.

I was very disappointed with seller and also with Etsy Customer Support. It takes long time to process that.Thank you very much.RegardsJoanna

Original review Sep 07, 2023
Hallo I bought a ring from SwatiArtCreation. After wearing that ting just a week, ring looks like not the same, layer of gold disappeared, looks not even like silver. I sent many messages to seller asking for money return together with picture of the ring. She answered that she doesnt have money on PayPal account and cant pay my money back. I am waiting long time for that without any result. It is a lot of money and means for me. I hope you will find resolution for this matter and I will very appreciate that. Thank you very much. Joanna Bartosiewicz
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Loss:
$328

Preferred solution: Full refund

User's recommendation: That seller has a problem to refund money for wrong made item

Eman K Lqd

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Refund for Udelivered Item!

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Etsy - Refund for Udelivered Item!
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Original review Oct 29, 2023
Hi, I've ordered my first order ever with Etsy and I totally regret. Didn't receive my item, contacted the seller who kept delaying and giving nonsense excuses. I then asked for a refund but didn't receive any response! Please check the date of order, date of delivery, and today's date! Kindly refund my money back which payed for nothing but frustration. Eman Khan +966 54 2** **21 29 Oct, 2023 Zero contact, no email or phone call. Really careless.
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Loss:
$47

Preferred solution: Full refund

User's recommendation: Make sure to ask previous buyers from your own country before buying

Cheri C Arc

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| map-marker Crown Point, Indiana

I along with other customers have hit reorder item in previous orders.

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Etsy - I along with other customers have hit reorder item in previous orders.
Etsy - I along with other customers have hit reorder item in previous orders. - Image 2
Etsy - I along with other customers have hit reorder item in previous orders. - Image 3

You need help with: An item is different from what I expected

Your ideal resolution: refund

Note for seller: Last year, I ordered these tags for my Christmas stockings - you can see the image in the first picture. I went to my old order and clicked on buy again to buy more because I needed more tags for new stockings.

If you look in the shops reviews - I am not the first person that this has happened to and as you can see the person from the store basically was saying "Not our problem and that they have a no return policy".

I believe that this store should have cancelled that item so when you hit reorder you couldn't reorder and created a new item that was smaller - I would have never ordered from this store and I won't again. I have never been treated so poorly from any store on Etsy.

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User's recommendation: Don't purchase from this store.

BiancaCatherine S

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Abusive customer service

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Etsy - Abusive customer service
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Upon signing up for an Etsy seller account, I was not made aware of any monthly fees associated with the platform. However, I have now received bills for these fees without any prior notification or explanation.

This lack of transparency is both disappointing and concerning.

Furthermore, I have not received payment for the sales I have made on Etsy, which compounds my frustration and disappointment. As a seller, it is crucial for me to have trust in the platform's financial transactions and to receive timely payments for my products.

During my call, I encountered a customer service agent, Lester, who, regrettably, exhibited a dismissive and uncooperative attitude. Instead of addressing my issue and providing a solution, the agent repeatedly parroted my questions back to me without offering any meaningful assistance. It was clear that they were not interested in resolving my concerns but rather in frustrating me further.

Despite my repeated requests to speak with a supervisor or someone with more authority to address my issue, the agent refused to transfer me.

This behavior is unacceptable and reflects poorly on your company's commitment to customer service and satisfaction.

As a loyal customer, I expect to be treated with respect and provided with the necessary support when I encounter problems or have questions. This experience has left me with a negative impression of your company and its customer service standards.

View full review
Loss:
$60
Pros:
  • But beware
  • Looks cute
Cons:
  • Thieves and abusers

Preferred solution: I seek an explanation, refuse to pay fees, demand payment for overlooked sales, and will never shop with you again.

User's recommendation: Beware!

Sylvia V Jzu

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Order #307484**** Wrong item received. Disappointed customer

Etsy - Order #307484**** Wrong item received. Disappointed customer
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Etsy - Order #307484**** Wrong item received. Disappointed customer - Image 3
Check my previous messages no answer yet. I have to return this chocking necklace and get the refund. I feel I got cheated on for a ridiculous high price for a cheap item Which was the wrong item you sent me. I wanted the hanging rose gold longest necklace. L
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Loss:
$179
Pros:
  • Nada
Cons:
  • No comment

Preferred solution: Full refund

User's recommendation: Not with the wrong item you sent me not as described on Etsy website.

Resolved
Mary G Yrh

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Verified Reviewer

Resolved: Very bad CSR SERVICE

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Updated by user Feb 19, 2024

My account deleted.

Original review Feb 19, 2024
NO RESPONSE FROM BILLING DEPART CALL ME REVAMP DEPT Looking for CSR CO ACCOUNTING DEPT Looking to talk with them. NEED HELP TO CANCEL/ ACCOUNT Great products very poor CSR skills Your choice Investigat thourghly
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Loss:
$37
Pros:
  • Need get a phone number
  • Goes along with accting proceedures

Preferred solution: Better accting services

User's recommendation: Your choices

Elvia G Ypj

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My order Elvia.garcia4@***.com

Etsy - My order Elvia.garcia4@***.com
I just want to know when my order is going to arrive is under Elvia Garcia Elvia.garcia4@***.com 760 500 ****
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Torrance, California

My order has not arrived.

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Etsy - My order has not arrived.
My order is still not here. It is an anniversary gift. The delivery date has been extended It was supposed to be delivered on or by 1/19/24. Now, it has an extended delivery date. Im not happy. Elizabeth Martin
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User's recommendation: I’ll let you know if and when I receive the order.

Bernadette M Jsw

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I haven't received my package since November 24

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Etsy - I haven't received my package since November 24
I haven't received my package since November I been waiting for it until December but now I'm done waiting
View full review
Loss:
$47
Cons:
  • Cons of etsy are not worth it

Preferred solution: Deliver product or service ordered

User's recommendation: They should ban this company from scamming people

Mac E Vzj

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Did not receive my order

Etsy - Did not receive my order
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I ordered an hbcu Donovan mitchell jacket and is still waiting on it now for weeks how much longer I have to wait for the order
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Loss:
$80
Cons:
  • Not sure

Preferred solution: Deliver product or service ordered

User's recommendation: Make sure you certain the site is correct

Minhye J

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Request refund

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Etsy - Request refund
Hi, I bought a logo designer on Etsy and paid. A post by seller says it is 100% refundable. Once I received the initial logo I did not really like. I asked for a refund to the seller and the seller cancelled my order. However, I have not refunded the money yet. Many times, I messaged the seller but he or she did not reply back. It is been almost a month. The seller is Mahesh Rathod.
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Loss:
$22

Preferred solution: Full refund

Louise M Lge

Create in my purchases, Fake and it’s in as I took it out the box and put it in warm water. All of the paint started peeling off of the product. The seller took down the site and I would like a refund

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Etsy - Create in my purchases, Fake and it’s in as I took it out the box and put it in warm...
Etsy - Create in my purchases, Fake and it’s in as I took it out the box and put it in... - Image 2
I purchase an item from a seller and the item is fake and they shut their site off. I cannot contact them and I want to refund.
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Loss:
$54

Preferred solution: Full refund

User's recommendation: Absolutely do not purchase from this person

Resolved
Charles L Lne

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Verified Reviewer

Resolved: I going place an order and l want be sure it's correct

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Updated by user Feb 21, 2024

Company fixed the issue and I have been provided with apology. Never had a problem. Just needed a phone number.

Original review Feb 14, 2024
I'm going to order some backdrops. I need to be sure about picking my colors. Can someone please call me at 205-863-****. So we can make sure we are on the same page.
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Preferred solution: The orders done right the first time

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