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Buyer protection a joke, NO way to phone Etsy and they do not respond to emails!

I bought a "custom made" item from a seller who sent me a piece of junk that was not what I ordered and different from my design so I filed an Etsy claim but the seller refuses to refund for the useless worthless item. The seller also said I can't get a refund via PayPal either because 'custom" orders are exempt from PayPal's buyer protection! Seems like they know how to scam! I emailed Etsy about my claim and the junk I was sent and never heard back from them. There is NO way to phone Etsy and the the "request a phone call" option is greyed out! This website needs to be investigated by the Feds for allowing fraudulent seller practices.
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1 comment
Anonymous
#1054359

You sound like a monster customer. Got what you deserved.

Review
#673886 Review #673886 is a subjective opinion of poster.
Reason of review
Poor customer service

Dress Review

1.0
Details
Camelliatune on Etsy shipped me extra large dress when I paid $99 for a small. Cost me $20 to ship dress back to China. They said they would send me correct size. It is July 26, 2015 and still no dress. No way to give negative feedback on Etsy. No way to contact a person at Etsy to help.
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Review
#672184 Review #672184 is a subjective opinion of poster.
Reason of review
Order processing issue

ETSY SELLER REVIEW

Have been an Etsy seller for approx. two years. They are an unbelievable lot! All they do is monitor your site. Have read they spend 80% of their budget policing sellers - and believe me they do! What's okay to sell one day isn't okay the next (had to deactivate over 200 items). So, in the spirit of cooperation, was in the process of reusing the ads with different products. Now, they changed dates on my deactivated ads and made them expired - without crediting my account -and I paid for those 200 ads! They just shut down your store when ever they want, don't answer you emails for days... I find their behavior ridiculous and really hard to work with! Obviously they are not interested in retaining active sellers.
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1 comment
Anonymous
#1177361

I had the same experience this is a class action lawsuit. Contact me at hairbytyger@gmail.com I talking to my attorney about this

Review
#671003 Review #671003 is a subjective opinion of poster.
Product
Etsy Account

Etsy - Account Review from San Diego, California

2.0
Details
I'm a BRAND NEW seller and customer on etsy. I have not made a purchase yet nor been able to sell anything because my account was instantly suspended. They said to check my email for the reason and of course there was nothing there. I've never been affiliated with etsy before whatsoever....in face I just recently heard about them. Wth is their problem? They don't return emails, don't call when you request one. I mean wtf!!?
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Review
#669463 Review #669463 is a subjective opinion of poster.
Product
Etsy Account
Reason of review
Damaged or defective

Etsy Online Order Review

I never received my order and they closed my case because they had tracking that said it was delivered. It was a customized order why would I lie about something I wanted to give as a gift! I will never shop on etsy again!!!!
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Review
#665782 Review #665782 is a subjective opinion of poster.
Reason of review
Problem with delivery
1.3
Details
Item not as described - Case closed by Etsy with no further comments
Bought a dress from #Clothes4Girls for a toddler. what I received was a poor quality,unfinished dress that had to return. It looked like a "fail" from pinterest. We agreed I would send it back and get it on time for a trip I had. But did not get it back on time...
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1 comment
ana232
#1007481

That is true about Etsy. By the way, that is a horrible dress for a small child.

Review
#665268 Review #665268 is a subjective opinion of poster.
Cons
  • Rip off
  • Bad customer service
  • No guarantee
Reason of review
Poor customer service
Loss
$41
Preferred solution
Full refund
Tags
  • bad seller
  • Clothes4girls

Etsy review in Middleton, Massachusetts: Never received cuff links

1.8
Details
I ordered monogramed cuff links from Brittany at Everything Decorated. I never received. After several emails, she is ignoring me now. She told me I had to check with my post office, which I did. They claimed they delivered. She put the burden on me. She said she would also check with the post office. Its been 2 months since I ordered them and I have not heard from her since June. I want a replacement or refund. They were only $25. Surely she must have some kind of insurance. It should be something you have to sign for. They were a gift.
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Review
#664353 Review #664353 is a subjective opinion of poster.
Pros
  • I feel taken advantage of
Cons
  • Did not fix problem
Reason of review
Poor customer service
Loss
$25
Preferred solution
Full refund

Online Order Review

Myras collection is the company. The company is a fraud and it is through Etsy. It's a fake website, everything is fake about them. They pretended to mail it by using one usps and sending it another usps. They have no merchandise when you bring it up! Yet they took my money immediately once the order was placed! I will never order from Etsy again
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Review
#657005 Review #657005 is a subjective opinion of poster.
Reason of review
Problem with delivery

Online Order Review

Never receivrd my order. Don't purchase from etsy because if problems arise they cannot be reached. What a concept for a business.
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Review
#636031 Review #636031 is a subjective opinion of poster.
Reason of review
Problem with delivery

Etsy review in Wilmington, North Carolina: Sending items I don't want

Frances Martin is sending me items I did not order. The first order came with no bill/notice etc. Today I received another one. I am sending it back un-opened. The paper can be used but I don't want something that I can use when I want to. You are sending me things I don't want. Don't Want, Don't Want I have tried for 3 days to find and send an e-mail to the sender. The only way I can do that is to set up an account with you. Why would I want to do that when you can't seem to have any where to send a complaint. I am going to the expense of mailing it back. I should not have to do this for something I never ordered. Walmart tried to pull the same thing on me but at least I could go to the order form and cancel it out. I have yet find any order form to cancel. Shirley J Lang Shirley J Lang
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Review
#634265 Review #634265 is a subjective opinion of poster.
Reason of review
Getting items I do not order