Etsy Reviews and Complaints
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There is no way to talk to anybody | Etsy review
I was suspended before I even bought anything. I have no idea why and no one EVER calls me back even though it says they will try to within 30 minutes. I emailed them, no response. I guess no one on the site wants my money....very poor administration. When you have problems you want answered the site takes you in circles never answering the question. I have an email that is at least as old as AOL and good credit and accounts. It makes no sense to me, you would think they would want to be nice to people signing up instead of banning them and not explaining what I did wrong.
Review
Product
Etsy Account
Cons
- Terrible customer service
- No reply to me
- No phone number to contact them
Reason of review
Even though they said they would they have not....at all
Preferred solution
I want my account to be "unsuspended" they are treating me like a felon or something.
Etsy, the Kim Jong-un of marketplaces
I've been a dealer on Etsy for almost 2 years. In that time I've had 4 occasions when I needed to send a question to their support team...2 technical questions, a policy question, and a concern about a buyer. To my 4 questions I received exactly 1 response. The response I received was a canned reply, it was clear that no one had read my message, they had simply sent a prefabricated reply based on some keyword in the title of the inquiry. I replied to that message with clarification about question, and of course received a dusty silence in response. Instead, I directed my question to the Etsy's discussion forums, where members give each other advice. In the forum I mentioned that I hadn't received any relevant reply from Etsy support, and then, much to my surprise, it turned out someone does work at Etsy because they read my forum comment and erased the message. Confused, I returned to the forum again for advice from other sellers but then got a computer generated notice: "You don't have permission to participate in this discussion." That was a year ago, since then I haven't had permission to ask any questions in the forum, my account has been muzzled, and if you google the phrase "Etsy muzzled my account" you'll find countless people in the same situation. If you want to sell on Etsy and can anticipate that you might one day need some seller support, good luck. If you then turn to the member forums for advice, prepare for Etsy to finally take notice of you as it exercises its Kim Jong-un approach to the exchange of information and idea (or God forbid criticism of Etsy's supreme leader).
1 comment
Review
Reason of review
Poor customer service
I had ordered what was advertised as a chalkboard but turned out to be a link. Asked for my $$ back within 24 hours and was told NO asked for a different year and was told NO - so I reported bad customer service to ETSY and directed my credit card company not to...
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Review
Cons
- Poor customer service
- Fraud
- Harrasment at my work place
Reason of review
Poor customer service
Preferred solution
I would like this vendor removed from Etsy
Etsy Online Order Review
Anytime I've had an issue receiving an order or resolving a problem when I was unhappy with an order where the seller was non-quaffer tiff, I was unable to get any help from Etsy. Their customer service sucks....I won't buy from them anymore.
Review
Reason of review
Poor customer service
Etsy - Chickasaw Knife Review from Elizabeth City, North Carolina
Etsy is a scam DONT USE THIS SITE I bought a knife paid 93 dollars. It was a cheap piece of ***. Tried to contact seller per esty guide lines. Seller would not respond Finally talked to live person and she could not give a ***. They will not help you if you buy a product that is *** they are not going to help you I sent the piece of knife *** back to seller esty said most sellers have no refund policy. What the *** I got screwed WILL NEVER USE THIS *** SITE AGAIN. STICK WITH EBAY. THEY ARE VERY HELPFUL FROM EBAY IF U GET FUKD. DO NOT DO NOT BUY FROM ESTY. THEY ARE SCAMMERS
Review
Reason of review
Bad quality
DO NOT SHOP FROM MEOWS & BOWS AND MORE ON ETSY!!!
Ordered a baseball bracelet from this shop on ETSY clearly stating it I needed it BY CHRISTMAS. Ordered almost a month in advance. NO PACKAGE. NO RESPONSE TO EMAIL. Finally, had to contact Etsy, and the owner Mary Burnette meow2727@gmail.com never responded, suddenly issues a refund and says I didn't read her policies. SO IS YOUR POLICY NOT TO RESPOND TO YOUR CUSTOMERS OR FULFILL ORDERS AS ASKED? DO NOT BOTHER WITH THIS SHOP! Extremely unprofessional. I contacted etsy and all they did was give her the message that I was unhappy. Her response "I will not be harrassed by her". Excuse me? Finding out where my shipment is, is now considered harrassment? Terrible.
Review
Pros
- I feel taken advantage of
Cons
- Indifferent about mistakes
- Bad customer service
- Etsy help desk was no help and rude
Reason of review
Poor customer service
Tags
Etsy - Bookcase Review from Doylestown, Pennsylvania
Paid seller in cash for an item which exhibited damage and previous attempts at repair which further damaged the piece of furniture represented as perfect on etsy in both advertizing and conversations. After confronting seller, Susan Vaillant of "V is for Vintage" aka Vaillant et Cie aka Susan Vaillant of Philadelphia, et al., she and her on line shop disappeared from Etsy while attempting to illiminate all traces of our relationship.
Review
Reason of review
Poor customer service
Simply put - STAY AWAY !!!!!!!!!!!!!!!!!!!!!!!! | Etsy review from Los Angeles, California
The charge extra for shipping with tracking. Yet there is no tracking and its in addition to the shipping charge Etsy places on order. NO CUSTOMER SERVICE whatsoever. Phone number is a joke. A recording just tells you to go to the website. No live chat. Its just a "take-your-money-only" operation. Add on charges and absolutely no service. I am sure its barely legal - a scam that is profitable for the sellers and Etsy only. Please STAY AWAY unless you are into pain & suffering or you like to spend money for nothing.
1 comment
Review
Product
Etsy Website
Reason of review
Poor customer service
Etsy Online Order Review
I have been a member of eBay for ever and never experience anything like etsy before ! Customer service is non existent , impossible to even email them. The sellers sent items whenever they feel like and don't respond to the emails. It's absolute disgrace the way they handle their business!!
Review
Reason of review
Poor customer service
Etsy Birthday dress for 1 year old
We had bought a dress for our 1 year old so that she can wear on her birthday. The dress was all bad and also the glitter was coming out. The falling glitter is dangerous for a baby. Also the cloth was irritating and the baby was refusing to wear. After conversation with the people at Etsy, they just do not care. In fact they were selling other dresses to us. I explained the problem and asked for exchange but they just refused. Online shopping especially with babies wear at least for genuine reasons should be considered. Very very bad! Never ever would i suggest to buys anything from Etsy
Review
Reason of review
Bad quality
Loss
$95
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Etsy does this a lot, they are awful.