Etsy Reviews and Complaints

I spent hundreds of dollars purchasing an item from an Etsy vendor, karenmiles, and despite repeated efforts over 6 months, I never got it--there was always some excuse for a delay. I even have in writing that she never delivered the item which I showed Etsy and they take no responsibility for the integrity of their vendors--I am not even allowed to submit a review because (get this) it is too late if you don't get it in 60 days. That means all of their reviews are only from people who did not have serious delays--they can ignore all the serious violations that way. They simply allow irresponsible vendors to continue to claim money from buyers and do nothing about it. A true buyer beware situation.

Bought a beanie for my 2 year old... worst sewing job and found a long dark hair woven through the wool and I use the word "wool" loosely! REALLY?? Its a thrift shop sweater that was untreated or laundered. I am utterly disgusted. Once gently treated in lanolin, the stitching came apart and could be soon through to the outside of the beanie. Vicky's banner says, 'Being Original is Only Natural." LOL! Her products are poor copies of the original designers. LAME. The onesie set was such bad quality. The applique fabric was off center and frayed. Don't be fooled by the cheaper prices. Her sewing skills are seriously lacking. Chalk this up to a big disappointment!

Purchased a $250 custom Disney cosplay/Halloween costume from etsy seller Sherryval (Imogen's Sherryval Etsy Shop AKA SherryImogen and ImogenVal) in Sep 2013. Sherryval agreed to ship costume in time for Halloween. After failing to ship the costume on the agreed date, there was no way it was going to arrive for Halloween . She never made my costume, lied several times about having made it/shipped it and after many delays and excuses eventually admitted that she had never made it and would refund my money. She told me she processed the refund several times and lied about why it hadn't gone through. (She never initiated the refund.) She stopped replying to my e-mails asking her for the status of the refund. I found that she opened a new shop at www.sewsmitten.net. When I contacted her through the new site the seller was openly hostile and refused to refund me, stating she shouldn't have to foot the bill for my mistake (I paid her for a costume, never received anything) and that she does not do refunds. As of Apr 2014 I still do not have my refund. My belief in her multiple lies caused me to be unable to report this to etsy, paypal or my credit card in time to initiate a chargeback. Etsy can't help me because it went past the reporting period - I think this is a problem specific to etsy's allowing sellers to do custom listings. The processing time can take so long that by the time someone figures out they are being scammed it is too late to get $$ back from etsy, paypal, or their credit card companies. Etsy needs to put better processes in place for custom sales.

Ordered an item for my daughter's birthday that she really wanted. Seller claimed that it takes 3-4 weeks to manufacture the product, then it would be shipped. So at the 4 week mark, I messaged the seller -- who claimed that she was really busy and that the item would be shipped the following Monday. By Friday of the following week, I had no product, and no communication. I messaged her again, this time elevating my frustration. Her response was "It was mailed Monday, Calm Down." Two weeks later, still no product. A third message to the seller asking for an update and I filed a case with Etsy -- "Oh, I got busy and it is ready to mail, do you still want the product or a refund." Are you kidding me???? I asked for a refund. Now, nearly a week later, still nothing -- no refund, no response, etc. Etsy has done little to help -- preferring to "let buyer and seller work it out." Obviously this model has not worked. Never again, never again. This is NOT EBay where there seems to be a little more muscle in the trust department. Oh -- and by the way, PayPal is of ABSOLUTELY no help either. Filed a lengthy complaint with them and got an immediate form response back that there was nothing they could do. Being that Etsy and EBay are competitors and PayPal is an EBay company, is it any wonder that PayPal will do nothing to help scammed Etsy customers??

Ryan March 7, 2014 This is Ryan from Etsy's Trust and Safety team. This case has been escalated for review. Shively90, I’m happy to help you out. Before I can intervene, however, the seller must have the opportunity to provide proof of a resolution. If the case is not resolved after two weeks, Etsy may decide to issue a refund on the seller's behalf. Please comment in the case in two weeks on whether or not you have received your order. Thank you for your patience. Shively90 Shively90 March 7, 2014 The seller does not have the product yet it was up for sale and scheduled to deliver to my house by the 27th of February. I am no longer interested in trying to find another resolution other than a refund. I spent a week attempting to contact the shop owner with no reply, finally got a hold of him to have him say he didn't have it in stock and in order to receive a refund I had to go through Etsy. I had ordered the canvas print for my sister's birthday which is on the 11th. There is no possible way that even at this point if he had the product he would be able to get it to me in time unless he paid for overnight weekend shipping. I ordered it from another company already and they assured me it will get here by the time I need it. All I want is my money back so I can end this ridiculous situation. I have never received such poor customer service in my life and am most definitely not interested in trying to continue to give my business to the shop, it's owner or now Etsy. I would like my money refunded! Shively90 Shively90 March 7, 2014 The shop is no longer even listed on the site. And also would you be able to give me some insight into why in a situation like this the shop owner is deserving of more opportunity than the customer. As a customer I should've had the opportunity to order a product and have it received on time and in good condition. Also a customer I should've had the opportunity to receive prompt, decent customer service. I have had no opportunity here other than the opportunity to deal with hassle after hassle and the opportunity to waste my time. Ryan I am sorry that you assumed that I had anymore patience to devote to this situation, because simply put, I do not. Shively90 Shively90 March 10, 2014 and just an add on I spent a week waiting for it to ship from the 20th of February to the 27th of February, it didn't ship. Through that point to now I've been waiting over a week. If you add that together the shop owner already had two weeks to try and find a resolution... just saying. I would prefer a refund sooner rather than later considering what an unpleasant experience shopping through your website has been, also.... just saying. A response would be appreciated as well, also... just saying. Lol, this has been quite a ridiculous experience. *THIS IS THE RESPONSE I RECEIVED FROM ETSY AFTER PLACING AN ORDER ON THE 20TH OF FEBRUARY THAT WAS SUPPOSED TO BE SHIPPING OUT BY THE 27TH OF FEBRUARY. TODAY IS NOW THE 8TH OF MARCH. I ATTEMPTED TO CONTACT BOTH THE SELLER OF THE SHOP AND ETSY FOR A WEEK (THROUGH BOTH PHONE AND EMAIL) WITH NO RESPONSE, YET THE MONEY HAD ALREADY BEEN WITHDRAWN FROM MY ACCOUNT. I CONTACTED MY BANK TO SEE IF THERE WAS ANYTHING THEY COULD DO, BUT THEY CAN NOT. ETSY MUST ISSUE MY REFUND. ALL I ASKED FOR WAS A SIMPLE REFUND AND THIS IS THE RESPONSE I GOT. THAT WOULD MEAN INCLUDING THE TWO WEEKS I'VE ALREADY WASTED ETSY WANTS ME TO CONTINUE TO WASTE ANOTHER TWO (TOTALING A MONTH) TO TRY TO GIVE THE SHOP OWNER AN OPPORTUNITY PROVIDE PROOF OF A RESOLUTION. THE SHOP OWNER DID NOT HAVE THE PRODUCT TO BEGIN WITH AND IT SHOULD HAVE NOT BEEN UP FOR SALE. ON TOP OF THAT HE DID NOT ANSWER MY EMAILS OR PHONE CALLS FOR A WEEK I AM SO DISAPPOINTED WITH THIS SITUATION. I WASN'T EVEN GIVEN A FAIR OPPORTUNITY TO ENJOY THE REST OF THE SELLERS OR THEIR CRAFTS. DUE TO ETSY'S CUSTOMER SERVICE AND RESPONSE TO THE ISSUE I WILL NEVER SHOP THE ETSY SITE AGAIN!

I will never do business again with Michelle Evans or her Etsy shop MichiCouture. Here's why I'm very disappointed not only were they not bubble wrapped, only in a silky pouch, but the glue was still soaking wet and the pieces were coming off. That's how I received these finished bling cases.The Eiffel Tower was half off, so I took it off and the rest of the pieces on the case peeled off like a sheet of paper. Michelle was nice enough to throw in a compact for me purchasing two cases, although the compact case did not have rhinestones on it as her shop does. The tissue paper was glued onto the flower which I couldn't get off. Michelle admitted to doing them last minute and not letting them fully dry with her big fan. The cases had to have been made the day of the initial email regarding the status of delivery because the glue was still wet and Michelle said she was in a rush making them and getting them out admitting she didn't let the glue dry all the way. I think that is terrible and I'm very upset knowing she won't refund because she says she's in debt. Michelle admits via email to rushing the cases and not letting the glue dry, then why can't you give me a refund, I spent $96.25 only to get a half job done, terrible. I even offered to ship all her pieces everything back. Her last email was very unprofessional. This is what made me change my mind about leaving a negative review. This email is highly unprofessional and what I got out of it was she won't refund because she needs the money. One of the last emails was Michelle swearing at me. How awful for a business owner "MichiCouture's Shop Announcement Policy" "Each phone is custom made and "can possibly take 2-3 weeks to make." My order was not shipped until Feb 17th only because I had reminded Michelle via email asking about the status of my order on Feb 16th..2-3 weeks have exhausted so I wrote a nice email asking about the status of my order I filed a dispute, sent over every single email conversation we had and sent pictures. I was refunded, but not by Michelle. The review was removed making it look like She does a wonderful job. It's probably my fault bc I posted every single conversation we had via email thru links. I'm a person of truth, honesty and integrity and wanted to show that I had nothing to hide I want to prevent this from happening to anyone else buying from Etsy Shop MichiCouture owner Michelle Evans

MY WOOBY AND ME IS THE WORST ETSY SHOP EVER!!!!!!!!!!!!! PLEASE REPOST THIS I ordered a blanket for my son from My Wooby and Me on Nov 19thbfor $82.06. My payment went through and Nov 20. I have yet to receive the blanket. Need less to say I contacted the shop owner Chris and she was rude and snarky. She refuses to give me a refund and apparently will be Shipping my blanket on Tuesday. Upon reading her reviews from other customers this is not the first time she has done this. She also has a tendency of creating shipping labels but not shipping anything for another two weeks. I just want my money back. I have the conversation recorded via email, and on my Facebook page. My Facebook name is Melanie Figueroa if you would like to view it. I hope this will give her an incentive to not continue to do this to honest and hardworking people.