Etsy Reviews

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Acct question

Closed account 3 MONTHS ago...still charging us....seriously???? 20 minute wait...then want to transfer your call to another...unbelievable....

User's recommendation: Beware!!!

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ID
#2743870 Review #2743870 is a subjective opinion of poster.
Pros
  • Good service prices products
  • Products original
Cons
  • Cusomer service dies not respond to complaints
Loss
$4
Preferred solution
Full refund

Add to an existing order

I called to add an item to an existing order that I had placed about 5 minutes previous. I wanted to add the item to avoid shipping costs. This is a poor policy not to be able to add anything on if you call within a reasonable amount of time . You would have made another sale and made a happy customer happy .. Think about giving me back my $11 shipping charge this time thank you Peggy Robinson

User's recommendation: Add enough items to avoid shipping.

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ID
#2743444 Review #2743444 is a subjective opinion of poster.
Location
Melbourne Beach, Florida
New Reviewer

Haven’t received my order

I ordered a pair of shoes from Etsy and the seller told me it would take over a month too receive it I have already waited two days over the expected time and I still havent received my purchase. The item was shipped in July 1 and was supposed to be here by the 3rd of August but I still havent received it. When I went to file a complaint with the seller, I was informed that the seller was no longer selling on Etsy. When I tried to open a case with Etsy, it didnt work. I would appreciate some help and either to revive the product I purchased or my money back, thank you.
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ID
#2743310 Review #2743310 is a subjective opinion of poster.
Cons
  • Total lack of communication with seller
  • Bad costumer service
  • Fake items claimed as real
Loss
$84
Preferred solution
Deliver product or service ordered

Talked to Etsy customer service got put on hold and left. Had to hang up and had no follow up call.

Am having troubles getting ahold of a seller of theirs. So called and was left on hold. Had to hang up and had no follow up call.

User's recommendation: Try to fix customers complaint.

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ID
#2742852 Review #2742852 is a subjective opinion of poster.
Location
Sioux City, Iowa

Removing information

I sold a print but I cannot get rid of the writing that says I'm overdue sending it. The client received in ages ago

User's recommendation: Never try and contact Etsy - they never answer.

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ID
#2742470 Review #2742470 is a subjective opinion of poster.
Location
Surprise, Arizona

My Payment is unavailable

hello Sir Hope you are doing good. i have a problem Etsy unable to verify my identity with document which I provided so i have a valid id i thing my document was not clear so now i have clear id MY passport copy and my Portuguese residence copy so can you help me About this matter
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ID
#2742188 Review #2742188 is a subjective opinion of poster.
Location
Barreiro, Setubal

Still working on unresolved issue/

Issues with purchases from 2 different companies. Wanted to return / get refund.Seller did not reply after several attempts to contact. Have case number.

User's recommendation: DO NOT BUY ANYTHING FROM ETSY!!!

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ID
#2741765 Review #2741765 is a subjective opinion of poster.
Location
Tampa, Florida
New Reviewer

I NEED MY ORDER NOW!

I placed an order and it was deducted from my account on July 13th, I still haven't received my order yet!
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ID
#2741597 Review #2741597 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

There is no way to get ahold of a person when scammed by a seller in etsy.

There is no way to get ahold of a person when scammed by a seller in etsy.
There is no way to get ahold of a person when scammed by a seller in etsy.
There is no way to get ahold of a person when scammed by a seller in etsy.
There is no way to get ahold of a person when scammed by a seller in etsy.
There is no way to get ahold of a person when scammed by a seller in etsy.
Original review updated by user Aug 04, 2021
I bought a silicone dog collar on Etsy it was never shipped its been weeks I go back into etsy to look at it and the seller is no longer a seller. There I s no way for me to dispute the transaction and theres no way for me to contact the seller ,theres no way for me to get my money back. Ive tried contacting Etsy and they say that theres a dispute button on the website on the app which there is not!!!!! Dont say I can dispute it when I clearly cant !!!!!! Tighten up
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ID
#2741020 Review #2741020 is a subjective opinion of poster.
Pros
  • Easy access to lots of goods
Cons
  • Steel your money
  • No customer service
  • Inability to contact customer support
Loss
$12
Preferred solution
Full refund
New Reviewer

No response

Auto response to a compliant regarding the closure of my account. I have sent to emails without any success.
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1 comment
#2042950

same here.

ID
#2740749 Review #2740749 is a subjective opinion of poster.
Location
Chepstow, Wales

Item i did not receive i want refund

First I wanted to tell that I love Esty, the necklace was I thought 4 payments I cannot afford to have the amount taking out at time ,I have bills to pay.
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ID
#2740681 Review #2740681 is a subjective opinion of poster.
Location
Midland, Michigan

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Shop owner sold me a bad product

I order almost $60 worth of wax Melt however once they arrived they already smelled nothing like the they were supposed too. Some even smell like cough syrup and make me wanna puke . When I contacted the seller to return them she said she dose not take returns . But I cant use this product and its ridiculous that I cant return them for a refund .

User's recommendation: Don’t shop at beffer made on Etsy .

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ID
#2740223 Review #2740223 is a subjective opinion of poster.
Cons
  • She will not value you as customer
Loss
$55
Preferred solution
Full refund
New Reviewer

I need help with my business

Etsy - I need help with my business
Need help with my order I placed a week ago still says not shipped. I uploaded a photo of the order information for you guys so I can be told what to do here. Seller isn't helping at all either!! Just keeps lying to me.

User's recommendation: I wouldn't so far it's been a horrible experience using etsy!!

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ID
#2740002 Review #2740002 is a subjective opinion of poster.
Cons
  • No receiving the product i paid for
  • Shipping is slow
Loss
$50
Preferred solution
Full refund
New Reviewer

Order

I ordered two necklaces from them &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;only one came the other one says it out for delivery&it has its been two months since the order was placed and paid for. I keep checking my mail aand andl and they have nothing for me when they say there and took my money i dont understand at all

User's recommendation: Make sure you get what you’re paying for def.

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ID
#2739518 Review #2739518 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
I.m Trying to get help with a vendor. I'm not getting the item that I ordered. She stated that the item was"on its way" I tracked it and could not even find a record that she even sent it. I think it was a stall tactic, since she told me the week before that the plants...
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ID
#2739385 Review #2739385 is a subjective opinion of poster.
Location
Annapolis, Maryland