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Etsy - Return Policy Review from Chapel Hill, North Carolina

1.0
Details
How does a person order anything or obtain information? They dont take call! Very bizarre. Email doesnt work. They are seemingly a business that makes it impossible to do business! Zero customer service So here is my question: Etsy if you make your company unreachable for people to make inquiries to purchase an item, then i have to assume that returns would be impossible. Why are you so unreachable?
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1 comment
Anonymous
#1054364

Wtf are you even talking about? You contact the SHOP OWNER.

The person that will sell you the ITEM.

Etsy has nothing to do with it. They're ignoring you because you're ignorant.

Review
#634136 Review #634136 is a subjective opinion of poster.
Reason of review
Poor customer service

Etsy review in Flemington, New Jersey: Never Received Item I Ordered

1.0
Details
I ordered paper, and it was shipped, but I never received the item. When I contacted Easy about this, their response was "make sure someone else in the neighborhood didn't take it, that would be crummy, or call the post office and find out why they left it by your door so someone could take it instead of your mail box, there's nothing I can do about this". We have lived here for over 25 years and have had packages left on our porch constantly and never has anything been taken before. Any other vendor would have offered to send out a replacement for $18 rather than risk having their reputation destroyed for this. Worst customer service ever, STAY AWAY FROM THIS VENDOR!
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Review
#632920 Review #632920 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Full refund

Etsy lost all my purchase information. There is no place to complain.

About 2 weeks ago I got locked out of my Etsy account. I could not reach this vendor for love or money. There is no chat room that is accessible. There is no live person to field complaints. There is in fact no place to email the way I am doing here. I somehow found a way of getting a message through (can't retrieve that now; nothing works, again), and then was told by a robot message that Etsy would be in touch with me. Nothing happened. But then suddenly I was able to sign in to Etsy. The only thing is, it was for purchases I'd made two years ago. None of my recent purchases is accessible Therefore I cannot return anything. Therefore I cannot see to whom I paid what. I will NEVER. NEVER. NEVER. NEVER! buy frm this vendor again. There are some stores on its list where the people seem nice. But it is not worth this hassle. Also: PAYPAL is also a terrible way to run one's charges because one cannot keep easy track of them.
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Review
#632854 Review #632854 is a subjective opinion of poster.
Pros
  • Many sellers
  • Some good sellers
Reason of review
Poor customer service

Etsy review: Review in Advertisements and Cons category from Westminster, Maryland

4.0
Details

Update by user May 03, 2015

Yes I was a little torn and devastated by everything I heard of Tess being a scam and I know she couldn't be because if she was a scam she wouldn't have so many positive feedback on her work that she has done for others

Original review posted by user May 03, 2015

This was my first time I've been on Etsy and bought something from Tess out of my heart honestly I was a little debated when this Shuan person told me she was a scam. But than again how can she be a scam when she have hundreds of good feedback and real people saying how the things they form her worked... I still have my faith in her and if it is a scam oh well I didn't lose our on no big money anyway with the 25 dollar discount... So my faith in her still stand and I'm happy to work with her
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Review
#630547 Review #630547 is a subjective opinion of poster.

Other Product Review

Ok I don't know why everyone else is here. All I know is today on etsy I had a message from Shaun Farrington after I left reviews for mystic Coventry. I don't know who he is or why he did this. If he really is trying to help thank you but I went back and emailed others with positive reviews posted. So hopefully this confusion ends
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Review
#630451 Review #630451 is a subjective opinion of poster.

Other Product Review

Put them out of business
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Review
#629127 Review #629127 is a subjective opinion of poster.

Online Order Review

I had a order, and they just canceled no reason! !#!
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Review
#629126 Review #629126 is a subjective opinion of poster.
Reason of review
Order processing issue
Suspended Shops & Etsy deletes all my messages to contact them!
Suspended Shops & Etsy deletes all my messages to contact them!
Suspended Shops & Etsy deletes all my messages to contact them!
Suspended Shops & Etsy deletes all my messages to contact them!

Update by user Apr 22, 2015

Facebook post my comment was deleted from and they blocked my from commenting on their page https://www.facebook.com/Etsy/posts/10153232345369727

Original review posted by user Apr 22, 2015

Myself & my 2 daughters had individual etsy shops. None of our stuff are related or repeated. I sold Bath & body, my...
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6 comments
Anonymous
#1177367

This happened to me. This is a mass class action lawsuit. Email me at hairbytyger@gmail.com

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Review
#625680 Review #625680 is a subjective opinion of poster.
Cons
  • Deleting comments so no ones sees
Reason of review
Poor customer service
Loss
$4000
Preferred solution
Write back to us & put our shops back up!

Etsy review in Kingston, Tennessee: Did not get my complete order. LanaGato

1.9
Details
I have sent the pic of the crocheted top I have received to LanaGato I normally let things slide but I spent a lot of money on these two items for which I only received one. Joni Morton (Peters) I just want to resolve this as quick as possible. I order a lot on line. Now I am rethinking online and going back to brick and mortar stores. I paid for these 2 orders for almost $145 and I paid with my bank card. I know what LanaGato thinks she sent t o me, I know what arrived. It want this problem to be fixed. Sincerely, Joni Morton
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Review
#624473 Review #624473 is a subjective opinion of poster.
Pros
  • Many sellers
  • Products until now
  • I feel taken advantage of
Cons
  • Creative person i believed in
  • Customer service
  • Did not fix problem
Reason of review
Order processing issue
Loss
$100
Preferred solution
Full refund
For a little time I have been selling on Etsy, but an recent ordeal wake me up and tell me I need to explore other possibilities. I 'm a man so I don't *** but just feel my need to express, so if you are reading this thanks for reading :) Long story short, I am a...
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Review
#621832 Review #621832 is a subjective opinion of poster.
Reason of review
Order processing issue