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Etsy does nothing to help if you are scammed/stolen from

Etsy has the worst customer service and oddest/worst way of handling issues with ordering items I have ever seen. For those of us using Etsy as "buyers." Etsy offers no help, feedback. will not advocate for you, and they do not even have a customer support PHONE NUMBER that you can contact. I ordered an item from a seller, received the wrong item, and there was actually nothing I could do. Etsy's idiotic response was "work it out with the seller, there is nothing we can do." Well of course the seller didn't want to work it out with me, they already had my money, so it meant nothing to them whether I had reviewed the correct item. And, of course, Etsy doesn't care. I repeat, if you are a buyer, and something goes wrong with your order, Etsy will DO NOTHING. I went so far as to file a BBB case against Etsy, and even that got me nowhere. I then had to file a BBB case agiainst the individual seller, but I am disgusted by how Etsy takes no responsibility hosting these *** sellers. Etsy is only out to protect the seller. Imagine for all the honest people on Etsy, how many dishonest sellers there are, and Etsy will do nothing. I would not buy anything from Etsy again, as there is no protection offered - Ebay is a much, much more responsible and trustworthy online site. I am truly disgusted with their (lack of) customer service.
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2 comments
Review
#453485 Review #453485 is a subjective opinion of poster.
Loss
$40

Etsy - Thischickblingslahryn's toetique steals money!

I found this company on esty and sent her $100 for blinged out kids converse. She spent the next 4 months making excuses about why they hadn't been sent before finally shutting down her site and ignoring me. I saw on later reviews she did this to several other people as well. She is now on facebook and has opened another site called thischickblings.com She is very dishonest and will even outright lie (ie telling me the refund was on its way but would take a few days to show up on PayPal..... Then after a week and several emails saying she sent the refund to the wrong person). It has been 9 months and no refund. BEWARE!!!
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1 comment
Review
#452594 Review #452594 is a subjective opinion of poster.
Loss
$100
Tags
  • Blinged converse
  • Lahryn s toetique
  • Thischickblings

Etsy does not care about the customer at all!

Etsy really is terrible with customer service. I had a issue with a shop that wouldn't send me an item I purchased, and Etsy did ABSOLUTELY NOTHING for me. I tried reporting the problem dozens of time to the Etsy website, and they responded everytime with some version of "Sorry, we can't help you, work it out with the seller." Well, where is the customer service in that? I was so disgusted with their absolute lack of customer service that I reported them to the BBB. I will never shop form their website again because if something goes wrong with a seller (and there are a lot of shady ones out there) they will do absolutely nothing on your behalf. They are only there to protect the seller and themselves, so as a buyer, BEWARE.
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Review
#452111 Review #452111 is a subjective opinion of poster.

Etsy in Washington, District Of Columbia - Cant post feedback to warn other buyers

I had a terribLe experience with a seller and want to post feedback tomwarn other buyers but cant because the feedbackmperiod passed. Unfortunately it passed long, long before i got the product so i was never able to review it. I have since read on other sites that Etsy scammers know how this works and use it to their advantage. If you make a purchase and are not happy with it- particulalry if you dont actually get it until eight months after the ship by date - you should be able to provide feedback. I will never shop on Etsy again as a result of this policy because now i know i cant trust the feedback - since a company can easily avoid getting reviews they dont want. The product arrived eig months late and damaged and delivered by UPS though i paid for white glove shipping.
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Review
#446206 Review #446206 is a subjective opinion of poster.
Loss
$700
I own two shops on etsy both of which pay for my full time living(I feed my family with these shops). They are now sending me messages saying I stole someone's copywritten artwork that I designed myself and copyrighted. Even after I sent them a counter notice with my...
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3 comments
Anonymous
#1202250

I think there is a conspiracy. Etsy;s employees/staff are able to have stores and be vendors too. They steals designs, ideas and eliminate any other vendor that can compete ...

Review
#445376 Review #445376 is a subjective opinion of poster.
So I bought from a shop called LuckyGirlBoutique and spent $147.60! I am a student and work hard for my money so to me that is a lot. I completely trusted this woman and never received my items. I ordered back in April and it is now July with nothing to show for it....
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1 comment
Anonymous
#683346

Just dispute the charge with your credit card company. They will refund your money and go after the company. You will not be responsible to pay disputed charge while they loo...

Review
#430712 Review #430712 is a subjective opinion of poster.
Loss
$148
Tags
  • LuckyGirlBoutique
  • not honest woman
  • can t even open a dispute
  • ripoff don t trust LuckyGirlBouti
  • DON T trust LuckyGirlBoutique
I placed a custom order with a shop called lolasitas. There was never an estimated time of delivery set since the shop owner had to make the item. I purchased it on January 13th. Had not received in February so I contacted the owner saying it was the next order she was...
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Review
#411197 Review #411197 is a subjective opinion of poster.
Loss
$100

Etsy in Edina, Minnesota - Shady seller!

I ordered a men's infinity scarf from the seller's etsy store. In person, the white threads woven through the gray scarf looked sparkly. Sparkly in a men's scarf is not a good look. I told the seller, Yvette, my issue with the scarf and she said I could send it back. Unfortunately, it was all I had to give a friend for Christmas, so I had to go through with the gifting. He said the sparkliness wasn't that noticeable and wore it that day. But the next time he wore it in the fluorescent lights of the NYC subway, he saw the scarf in all its sparkly glory. I sent it back and told Yvette to keep her eye out for it in the mail. Two weeks go by without a peep from Yvette, so I message her on etsy asking if she recieved the package. She says, yes, she has, but that I am in violation of her shop policies (returned after 10 days without tags) and she cannot refund me. I reply "Fair enough, what do you suggest we do?" I fully expected the only rational response there is: "I'll have to send the scarf back to you." (And maybe she'd charge me to ship it.) What I got was silence. For months. I reminded her that, alas, she can't keep the item AND the money paid for it. Silence. I threated her with a BBB complaint. Silence. I had my sister message her and ask her what in the world her problem is. Silence. When the BBB finally got in touch with her, she agreed to send the scarf back if I paypal-ed her $5 for shipping. I contacted her on etsy to confirm that she'll hold up her end of the bargain. And what do you know? Silence. The only time she wasn't silent was when she reviewed me on etsy (the nerve!). She called me an *** clown for my many polite entreaties that she do the right thing. Yvette is a shady seller. Stay away!
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Review
#403414 Review #403414 is a subjective opinion of poster.
Loss
$39

Etsy - No refund, no item, no compensation for my time

I am getting the runaround from a shop called NouveauRetro. I purchased a hat from them on March 18, 2013 and they shipped it to the wrong person and shipped me that person's item. They asked me to forward the item I got to the other person, which I did costing me time and $15.25 in shipping. They said the other person would forward my item, which never happened. They never shipped my item, never provided me with tracking info and are giving me the runaround about my refund with Paypal. Initially they agreed to compensate me for my time standing in line at the post office in addition to my refund but are now saying they don't want to.
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Review
#397261 Review #397261 is a subjective opinion of poster.
Loss
$81
Etsy Unethical, Bad/Fraudulent Business Practices
I have a shop on Etsy; rather, had. I've been suspended, twice. In the announcement, it read: "Please check email for a message explaining why, and how to restore account. Further questions, contact Etsy Support". But no email was received, nor any replies to my 30...
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15 comments
Anonymous
#1433611

Why is this lying, stealing company allowed to remain in business? They shut down shops, ignore messages, keep your hard earned money, and yet... they are still a multimillion...

Review
#391931 Review #391931 is a subjective opinion of poster.
Loss
$3700