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Update on previous re Etsy?

I ordered a necklace and some of the stones were fake or not as described. Contacted the seller who was understandably upset - about the situation and at me I guess. E-mailed Etsy several times and within 3 days they emailed back. We had several conversations, I told them they had a duty to try to prevent fraud via their company. I put on what I thought was a fair review for the goods and implied my experience and note now that the goods and review have been removed, so that is something. If the main stone turns out to be fake I will look into refund via credit card company, it can take up to 2 months apparently. I hope the seller checks her remaining stock thoroughly as it isn't difficult. We all make mistakes but have a duty to trade in a fair and honest way. I guess it's a learning experience.
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Review
#590783 Review #590783 is a subjective opinion of poster.
Reason of review
Bad quality
1.8
Details
I was shocked to see that Etsy removed my negative review and star rating for a seller on Etsy that burned me with a fraudulent sale. The seller sold an embroidered pouch on stretch velvet; when received, it was not only not on stretch velvet, but the embroidered...
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5 comments
Anonymous
#1456481

The same thing happened to me!! Do not shop Etsy!!

I left an honest review after having a horrible experience with a buyer.

Out of curiosity I check my review a few weeks later, gone!!! UNREAL!!

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Review
#589772 Review #589772 is a subjective opinion of poster.
Pros
  • Some good sellers
Cons
  • Deletes negative reviews
  • Permits fraud
  • Fraudulent ratings
Reason of review
Not as described/ advertised
Loss
$9
Preferred solution
I got my resolution from PayPal, although I chose to close my Etsy account since it is not a reliable service; but I feel others should be apprised that the rating systems on Etsy is falsified.
I have had problems with them as well as a seller, I am in the process of changing my business to get my product line off of the site however this takes time. 1. Etsy has changed their "ads" multiple times. After closely examining my stats I realized that my views and...
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3 comments
Anonymous
#1488441

I have kept records / copies of all peer reviewed shops reported for resale items for 3 yrs and not one shop or item removed. I have also been harassed and threatened closure for 11 cases opened in 5 yrs and over 920 items sold and 300 reviews.I purchased one item on Etsy for myself was so grossly misrepresented and had to open a case.

Etsy literally required me to take a pair of broke down, cracked, dried destroyed boots listed as lots of life but distressed and photos doctored, to an AUTHENTICATOR!!

Or they would not refund me but has refunded buyers who have literally taken my items apart after threatening me with bad review if i don't refund them.I have very very very detailed policies, I list all items accurately with measurements, professional photos, precise details and my clients 99.99 percent of them love my items and my service and my professionalism but Etsy has a hate on for me probably because of my peer reports.I am very eager to start a class action. I have even contacted and been responded to by the same legal team who sued Etsy for the share holders who filed fraud charges just weeks after Etsy went public on stock exchange and they are interested.I would love to talk and take action with as many as want.

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Review
#581468 Review #581468 is a subjective opinion of poster.
Product
Etsy Website
Reason of review
Poor customer service
1.0
Details
we need to keep this conversation going. I am behind you 100%! They are cheap crooks. I too am now going into 2years of being billed for a closed shop. Etsy is a prime example of what is wrong with online business. They will not allow me to close my shop entirely and...
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1 comment
Anonymous
#1177373

This happened to me. This is a mass class action lawsuit. Email me at hairbytyger@gmail.com I have an attorney

Review
#580605 Review #580605 is a subjective opinion of poster.
Cons
  • Bullies and cons
  • No response from seller
  • No response from etsy
Reason of review
Etsy closed my shop, ignored my documentations, claim I owe refunds for non returned items, won't allow me to use my shop and won't let me close it, continues to charge me shop fees for full services when they have withdrawn those services!
Loss
$2500
Preferred solution
Acknowledge my documentation re the customer complaining, zero my so called owed monies to this customer, allow me to close my shop and discontinue my connection with them, zero my so called monthly bills for services for the shop since it was suspended

Etsy seller stole $377. Etsy ignored the whole problem.

1.0
Details
I really liked an item and wanted to buy it. For 2 days I tried to use their payment process, PayPal, but it was not working. You can not contact Etsy. The email that I sent, asking for help, was answered with the suggestion to “contact the seller”. I did and after 4 days, agreed to send a Money Order to the seller. You can guess the rest of the story. The seller took the $377.00, cancelled his Etsy account and his cell phone number. Etsy said they couldn’t help me because I had not used PayPal…..but Etsy, I tried for 4 days!!!! Etsy has ignored the entire issue and was not willing to give any forwarding info or any help so that I could try to re-coup my money. It has been reported to the police. There is no support for the buyer. Beware!
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3 comments
Keanna
#1217927

etsy won't help you even with a paypal account. i had a bad experience with Repose on etsy.

he sells *** clothing. has a lot of good reviews but he decided to rip me. Repose told me etsy said he doesn't have to refund for that piece of trash he sent me. it's not required, even it was his fault.

it was not as described.

i talked to kayla with etsy and she told me no, they're not required to refund. even if he did have a proper paypal, they wouldn't have enforced it if something was wrong.

Anonymous
#932538

Why wasn't PayPal working? Was PayPal not working, or did the shop not have a PP account...

or what? If you don't know the seller, NEVER send cash/money order!!

It sucks that Etsy won't help you, though. :(

Anonymous
#923311

Why in the world would you mail a money order? Didn't any red flags pop up in your head when you realized the seller couldn't use their paypal acct? What this crook did to you was terrible for sure but for goodness sake you need to be a little more savvy than that.

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Review
#574835 Review #574835 is a subjective opinion of poster.
Cons
  • No shipping by seller
  • No response from etsy
  • Provided proof etsy ignored
Reason of review
Poor customer service
Loss
$377
Preferred solution
Full refund

Etsy review in Saint Paul, Minnesota: Damaged desk, terrible seller

I purchased a $950.00 vintage desk from southern water lilies on Etsy and paid for it to be shipped usps. It weighed too much for usps so she sent it UPS. I was horrified but it was too late she had already shipped it. she insured it for only 100.00. It was not wrapped well enough. Its amazing that it arrived in one piece. Naturally it arrived damaged. 3 cracked legs and a crushed corner. She quit answering my e-mails when I asked her to help me with repair costs. She did answer one and complained how she had used some of her own money to send it UPS. I would never have okayed UPS unless the piece was in a crate. She said it was crated--it was wrapped in bubble wrap and cardboard. God. I asked her repeatedly about the condition of the desk before I purchased it she replied it was in wonderful condition. It has a large mark on the top and the lacquer was touched up with magic marker. She said it was from the previous owner. What kind of answer is that? I basically had to put my trust in this *** and I learned my lesson. What a terrible business person. At least the desk can be repaired.
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1 comment
Anonymous
#932564

I looked through her reviews (https://www.etsy.com/shop/SouthernWaterlillies/reviews?page=1 ) and it seems as if she has a history of ill-packing things. Did you read her reviews before you purchased?

She apparently managed to badly pack many smaller items; I would NEVER have trusted her with something so large, important and expensive. :(

Review
#574544 Review #574544 is a subjective opinion of poster.
Cons
  • No response from seller
Reason of review
Damaged or defective
Loss
$450
Preferred solution
Price reduction

Etsy review: Bad buyer

Hi , she is lair , she got all the product and plus she is claiming for money. Whatever she paid for we delivers that product on time. If someone stole product from her doorstep that is not our responsibility and we have a signature proof of delivery so how could she claim for money when all the product is delivered. She is a racist , we try to help her by sending the 2 jacket free of cost after all this but she claim charge back because of that we withdraw the parcel. She want money as well jacket .. do you guys think its fair enough. Seller beware with this lady
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3 comments
Anonymous
#958271

Me and another store owner in Etsy had the same experience with you. A buyer bought things from both our stops & after receiving the items, applied for a chargeback in paypal.

But lucky we won the paypal case since we have proof of delivery & signature confirmation.

When I do business in Etsy, I always stand by my policy very firmly. I don't give way to extortion.

Anonymous
#941853

Hi there,

Thank you very much for letting me know about the existence of such kind of online fraud prevention tool. It is very useful for me!

Jakobe
#938164

Hey, this is very bad situation! I think that you should report her on ebuyersreviewed! I started using this site and I think that it's great for sellers!

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Review
#572420 Review #572420 is a subjective opinion of poster.
My products from Fabulous Rocks on ETSY were very late. I inquired why and I received over 17 hostile, threatening and abusive emails blaming me for not ordering faster shipping. Their shop says 2-5 days processing. It took 10 and shipping took 8. But it was the...
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Review
#571005 Review #571005 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$1000
Preferred solution
Full refund

Etsy - Online Order Review from Christchurch, Canterbury

1.0
Details
I ordered goods which were never delivered, tried to contact seller - no response, so opened a case with etsy who immediately closed it in the basis that the seller is no longer able to sell through them. They probably already do under a new name and etsy just turns a blind eye to it. Not interested in investigating or remediating. The only contact email address I found for etsy itself generates auto response that it doesn't accept emails. Bunch of cowboys.
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Review
#570564 Review #570564 is a subjective opinion of poster.
Reason of review
Problem with delivery

Etsy review in Chicago, Illinois: Counterfeit Merchandise

Believe it or not if you thought ebay has alot of fake / counterfeit merchandise than stay off of est.com. Just do a search of "cc" brooch, pin, ribbon, bracelet, earrings, even REPLICA and you will see tons of counterfeit Chanel merchandise. I have tried reported these counterfeit items through the "report item" button on etsy and even writing to etsy's supposed marketing integrity department but etsy REFUSES to remove any counterfeit merchandise on their site. Since the sale of counterfeit merchandise is illegal and etsy REFUSES to remove these items, etsy should be held culpable. Shame on you etsy.com
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Review
#570373 Review #570373 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Counterfeit Merchandise