Anne E Ucd

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Verified Reviewer

I’m can’t get any assistance with an order that I paid for and hasn’t been delivered.

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My order that I paid for had not been delivered. I contacted customer service and they have not been able to resolve this issue. I want a refund.
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Loss:
$100
Cons:
  • You basically stole my money

Preferred solution: Full refund

User's recommendation: Do not use this company

Karen K Mmg

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Verified Reviewer
| map-marker Chesapeake, Virginia

I’m not getting help from customer service

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Im trying to resolve an issue the Im trying to resolve an issue the buyers, the sellers the seller is not contacting me and I cant get through to your customer service and Im not paying a dollar to get help from you. You need to call me 757-237-****.
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Resolved
Raina M Cay

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Verified Buyer
|

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Verified Reviewer

Resolved: Didn't get our order with Falkel design

Etsy - Didn't get our order with Falkel design
Updated by user Oct 07, 2023

Company fixed the issue and I have been provided with apology.

Original review Sep 07, 2023
Hi , we ordered with Falkel design à sign for our business in august 28th 2023. From this day we didn't get it... we would like to know how to get à hold of the owner of the company. Theres the tracking number for the order #299144****. Looking forward to hear from you.
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Loss:
$159

Preferred solution: Deliver product or service ordered

Ladymai Y

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Verified Reviewer

Please put my money back in my account

I really dont know what youre representing criminal behavior your took $64.00 out of my account for no reason please put it back in my account
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Loss:
$5000
Pros:
  • Criminal
Cons:
  • Criminal

Preferred solution: Full refund

User's recommendation: Not good company they’re all thieves

Lawrence S Zkv

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Verified Reviewer

Refund on order

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I purchased an item then they said the seller is no longer on Etsy but I can't talk to anyone about my refund no one to talk or chat with poor customer service
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Loss:
$69
Pros:
  • Have nice things
Cons:
  • You pay for them but might never receive them

Preferred solution: Full refund

User's recommendation: Find it somewhere else Not on Etsy!

Aileen B Lia

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Verified Reviewer

Account Locked

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I made 3(three) purchases 2 (two) of which were identical and not far apart in purchase times since I made an ordering mistake- I even rounded up my final cost to help other etsy sellers on ALL mu orders- only to have my account fully lock ZERO access and ALL purchases WITHOUT the round up amounts refunded due to ZERO adequate time to respond to any email or potential other communications from seller or ETSY - 10.25.2023 during my breaktime at work... and I have gotten ZERO response from ETSY at all over the past 2 (two) days in my attempts to correct this... I am NOT a happy camper right now...
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Loss:
$315
Cons:
  • Refunds without actually checking purchase authorizations

Preferred solution: My order as I ordered them and not refunded without checking authorization first

Kristin B Vur

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Verified Reviewer

Book folding

I wanted the operator to send me a copy of all of my purchases on Etsy when it came to my book folding. The file was too large or something to send so she needed approval from someone I dont know. I am really angry about this, no one has called me back. Please call me ASAP because I spend a lot of money and have spent a lot of money on your website and I need some help.
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Loss:
$200
Pros:
  • Awesome stuff
Cons:
  • Absolutely horrible customer service

Preferred solution: I want the patterns that I paid for.

User's recommendation: TBA

Ford Lak

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Verified Reviewer

Never received my order

I never received my order and need a refund. The seller is no longer on etsy so I can't contact them
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Preferred solution: Full refund

Kateria Hel

Shipping waiver

Would like to have have a promo code to override a request to add 2 cents more to receive free shipping
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Preferred solution: Free shipping override before I purchase

Leslie H Smz

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Verified Reviewer

Didnt receive package

Etsy - Didnt receive package
I ordered some boots and they mailed them to someone in another state. My tracking# 926129****833966****11 I livecin San Antonio,Texas ,which is stated right on my receipt. They mailed them to somone in Ohio. They were for my lil girl and she has been sitting by the mailbox waiting for them. The money they cost is very significant for my family. Please make this right for all of our sakes. Thank you Leslie Hicks
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Loss:
$100
Pros:
  • Cool stuff

Preferred solution: Deliver product or service ordered

User's recommendation: I really don't know what to say. My little girl is devastated.

Patricia R Kqk

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Verified Reviewer

Reply from Vendor and merchandise

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Etsy - Reply from Vendor and merchandise
Updated by user Jul 22, 2023

products need to be inspected by Etsy before posted for sale

Original review Jul 22, 2023
#290247****--JustBreatheAcc Purchased May 24th, 2023 looked nothing like what I ordered..I complained and the vendor was rude. I would never order again from her and told her she needs to take a course in customer relations replies. I have ordered on Etsy before and always had a good experience this was the worst. I can send a photo of what the vendor sent and y order # has what I ordered.
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Loss:
$10
Pros:
  • Usually products are good and good coustomer service
Cons:
  • Poor merchandise

Preferred solution: I tossed the product so no refund but she needs to be taught some customer service replies and manners.

User's recommendation: I would never order from vendor again...she is rude in reply to my complaint and look at finish on product then look at item i ordered..

Kristin B Vur

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Verified Reviewer

Pattern unfinished ; missing patterns

I am so disappointed in Etsy as a whole. The company has poor customer service a number of which does not connect the consumer to the customer service to begin with. Just a very poorly organized company. I would like to have my issues resolved, now. Please call me on my cell phone at area code 724-991-**** immediately.
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Loss:
$250
Pros:
  • Great items
Cons:
  • Poorly run infrastructure

Preferred solution: I would like to have all my files that I purchased from Etsy.

User's recommendation: The company Etsy has great things to but The company is poorly structured.

Pam E Xow

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Verified Reviewer

Never received item purchased

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I never received the item I ordered from Renewedlyfe from etsy. Shop is now closed and email contact does not work. Paid $133.22 for item. Total scam!!
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Loss:
$133
Pros:
  • Varity
Cons:
  • Not all stores are legtimate

Preferred solution: Full refund

User's recommendation: Scammed by etsy store: Renewedlyfe.

Anonymous
map-marker Tacoma, Washington

Pissed customer

Dealer lied to and said I only ordered 2 pillow shams not the oversized king comforter. .y second order for shower curtain was says was never ordered.i would like a refund on my Visa Credit card for the amount I paid to Esty. Order numbers 316101**** and 316101****. I can email you a copy of orders and receipts on my Vista
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User's recommendation: Do not order from this Dealer in Turkey

Anonymous
map-marker Scranton, Pennsylvania

Never received item twice

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Never received item I purchased on two occasions these were Christmas gifts and two different sellers could not produce the item did get a refund but that doesn't help me just want to let consumers not to buy anything from this company also terrible customer support
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