Shanelle B Hgd

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Verified Buyer
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Verified Reviewer

I did'nt recieve my order and I oder it on the 15 of June

Etsy - I did'nt recieve my order and I oder it on the 15 of June
Etsy - I did'nt recieve my order and I oder it on the 15 of June - Image 2
Etsy - I did'nt recieve my order and I oder it on the 15 of June - Image 3
Original review Jun 28, 2023
Hello sir/ madam, so I was told that I should receive my order within 15 to 21 days. I ordered my product on 15 June and I still haven't gotten it yet, and they want me to give a review about the product that I have not received it. I order two & It's still not here its hard to track my product, so I wount be shopping at this store again.
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Loss:
$130

Preferred solution: Full refund

Devika G Fmi

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Verified Reviewer
| map-marker Farnborough, Hampshire

Etsy is massively misleading

I ordered clothes & weddings presents from July I still not received items had buy outs & present from another company & more importantly I cant get any reply from Etsy & I am very disappointed with Etsy attitude I think this is gone too far its time to contact trading standard & report Etsy
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User's recommendation: No chance

Derrick W Vmx

Suspended account

I didnt do anything to get suspended I bought a few items then got locked out there is no number to call for help I want my account opened back up I didnt even get a reason to why it was suspended
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Pros:
  • Home made stuff
Cons:
  • Lock you out of your account for no reason

Preferred solution: My account privileges

Dena C Era

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Verified Reviewer

Ripped off by Etsy

I am not getting things ordered. I only have one that I can truly identify ( Ive been ill) and the person on askcrew sent me to someone else and they couldnt help. Im deleting Etsy. Tired of not getting order's
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Loss:
$80
Pros:
  • Most of the sellers are reliable
Cons:
  • Can no longer talk to tech support

Preferred solution: Full refund

User's recommendation: Don’t use Etsy

Joycelyn A Wdt

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Verified Reviewer

Not received an order 14/8/23

Etsy - Not received an order 14/8/23
Ordered since 14/8/23 not sure when its been delivered crocheted doll did not see when delivered or date need some help
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Pros:
  • Hope to still get order

Preferred solution: Deliver product or service ordered

Mays M Dyo

I need to sign back to my account

I have my orders and one of the seller sent me a message but I couldnt reply because i need to confirm my email the thing is i typed my email wrong Mays_aljanabi@***.con I need to recovery it as soon as possible please.
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Preferred solution: Recover my eamil

Karolyne Kvw
map-marker Northport, Alabama

Buyer is not wanting to return item but wants me to refund AND keep my piece

I sold customer an item she says shes not happy with it because she doesnt think its real. I assure her it was real but now she wants her money back but she doesnt want to return the item so she thinks she should be able to keep my peace and my money I need somebody to please assist me. I think this is somebody else Doing what another buyer did recently and shes wanting to do the same thing he did and I think hes put her up to this thats not fair for a seller that works as hard as I do
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Sonya W Mmp

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Verified Reviewer

Seller Harassment

Etsy - Seller Harassment
Etsy - Seller Harassment - Image 2
Etsy - Seller Harassment - Image 3
Order #297669**** This item didnt arrive and seller is harassing me via message after I asked him to stop. I made purchases for family members and he accused me of drop shipping.
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Cons:
  • No customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Avoid

Terriana Eha

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Your service lacks! You kinda suck

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Please call for customer support!!! After filling out questions on-line to finally get a phone number. I called and its disconnected!!! I AM NEVER USING ETSY AGAIN!!!
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User's recommendation: FUTURE CUSTOMERS.. RUN, RUN AS FAST AS YOU CAN! Etsy has no support whatsoever!! The person selling was helpful. Not the company supporting the seller. This seller has no support.

safiya w Oml

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Verified Reviewer

Etsy suspended my account for no reason

hello sorry to email you but i have never had any issues withy etsy before i tried to set up a shop a while ago because im an artist and since then my account has been suspended and i cant make a new account i have never sold an item on etsy and i have only bought 1 or 2 things so i dont understand the issue could please help me use my account
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Preferred solution: my account unsuspended as i have done nothing wrong

Gina P Feo

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Verified Reviewer

Horrible! No phone number valid to contact. nor e-mails are being replied to. TERRIBLE customer service!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I need to return something. and get reimbursed for the purchase. Confirmation number: 305472****. Someone needs to reply with answer.
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Preferred solution: Full refund

User's recommendation: Beware!

Resolved
Virginia B Tli

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Verified Reviewer

Resolved: Purchase issue

Updated by user Oct 28, 2023

Company fixed the issue and I have been provided with full refund.

Original review Oct 28, 2023
I did not receive any support from Etsy or the vendor that I bought the merchandise from. It appears that I have been scammed by this vendor.
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Loss:
$26
Cons:
  • Some vendors are not what they seem

Preferred solution: Full refund

Michael H Fvt

I have fraudulent charges, don’t even have an account, and there is no way to contact them

Just found a fraudulent charge on Credit card couldnt be valid because I dont even have an Etsy account yet. Theres no recourse to contact them and have them remove the charge or contact the seller to remove the charge. I cant even I dont even know who the seller is or what the product is or nothing its just Etsy and a charge in no way to find out, its very irresponsible in this day and age to not have recourse for fraud for the consumer.
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Loss:
$42
Cons:
  • No way to contact them

Preferred solution: Full refund

User's recommendation: Use another website

Korie Gwi

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Verified Reviewer

I can't find my order on my account

Hello I had a purchase from Etsy on Dec. 04th that the money was deducted from my account, but I have not received any confirmation number or any track number by email on order to track my order. And this is really bothering me and making me to loose my trust on Etsy
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Preferred solution: Deliver product or service ordered

Katherine C Eqb

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Order

Etsy - Order
Etsy - Order - Image 2
I asked for frosted glass and got clear. Have had trouble with them getting back to me. Four days ago they said they were issuing a 20% refund which I have to take because I dont see any alternative. I havent heard from them since and havent received any refund
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Loss:
$345
Cons:
  • Could not reach customer service

Preferred solution: I would like to send it back because it is not what I asked for.

User's recommendation: Be careful of proof they send you. The one sent was on a white background with gold lettering. When I told them it was correct accept for the color, I also mentioned that it was supposed to be white lettering on frosted glass.

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