Etsy
Reviews and Complaints
610K
CLAIMED LOSSES
4.4K
TOTAL REVIEWS
260K
PAGE VIEWS
39
ISSUES RESOLVED
Etsy Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerUnsuspending my account
My account got suspended and i m trying to unsuspending but not getting any solutions.Please me out.
ID
Preferred solution
Please unsuspend my account
New Reviewer
Am trying to get a refund back I received s moldy napkins
I order a one cut of string of pearls 2meters long I thought if was taking really long time and I asked the seller if my product was going to be ok because and he said to be patient I email the seller and I havent even got a response back I paid 37 dollars for a moldy piace of paper can someone please help me am buying it through Etsy can help me contac. The seller ..I been trying to talk to somebody from Etsy in been waiting for 45 minutes
User's recommendation: I love Etsy but hopefully this scam this seller gives me my money back this was a scam.
ID
Location
Apache Junction, Arizona
New Reviewer
Order not delivered
I asked if its coming soon . They canceled it when I said dont cancel before I know if its coming . So they said a refund should be here but I dont see it .
ID
Location
Brooklyn, New York
Preferred solution
Full refund
Unauthorized charge
Phone glitched and purchased an unauthorized item. I have contacted the seller and my bank. The caller will not cancel the order so I am escalating the issue with my bank to dispute the charge. I do not believe the seller should be able to deny cancelling an order that has not been started yet when it was due to an unforeseen circumstance. Not to mention my bank said the charge is pending 3 times on their end. I am not happy and will not be purchasing anything from Etsy. This was my first experience and my last.
ID
Location
Dallas, Texas
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerOnline order
I have not spoken with anyone about my order. I would like to as I need to make a change and cannot locate a telephone number to speak with anyone about the order placed this afternoon.
User's recommendation: Depends on if I get a call and can speak with someone.
ID
Preferred solution
Don't ship the small green with envy bogg bag. I would like to have ordered the LARGE Green with Envy Bogg Bag. I am happy to pay the difference in price but need someone to call and confirm this can be done.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerWrong product
I ordered a cushion with Ross kemp on it from your website and received a shopping bag with Ross kemp on it Though the bag is nice I would still prefer the cushion that I ordered and paid for please My order reference is 209167**** Thank you for your assistance in this matter
ID
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerPromblem with picks for me
Please please help me I have already deleted esty on my phone because of this issue and I will delete my account altogether if I cant get this issue resolved. I have never looked at thongs on esty and all of a sudden when I get on now they have things picked for me and its peoples butts in thongs and that is very offensive to me so I am begging for it to be removed from my home page or I will delete my account I do not want to see peoples butts the first thing when i get on its is so offensive to me i will not buy an other thing on there again if thats the kind iof things you force people to see so please take it off my page i am begging you!
ID
Preferred solution
to stop posting on my page picks for me that are offensive with naked butts or any nakedness
Problem dont resolved
Etsy suspend my store without reason i try contact etsy but the answer is always the same. My shop complies with the standards required by etsy and was closed without any kind of notice.
User's recommendation: Dont recommend open a etsy shop.
ID
Location
Porto, Porto
New Reviewer
My packages
I ordered my packages today I actually paid $9.70 for shipping it said June29-july2nd but when I completed my order its saying something totally different.
ID
Preferred solution
Deliver product or service ordered
New Reviewer
Defective merchandise
I ordered a personalized sign in guest book for my daughters wedding and the font on the front was crooked.
ID
Preferred solution
Price reduction
I can’t verify my account with your small deposit
This is not a complaint, but I do not know how else to get to you... I think you sent me a small deposit to verify my account, but when I try to verify it, it wont let me. Is something wrong? Jasmine.
ID
Location
Birmingham, England
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerOrder not arrived
I've had a problem with ordering something on Etsy it has been over a month since I placed my order I placed this order on May the 21st, and I am still yet to receive it. I have messaged them numerous of times asking about my parcel, and she kept apologizing saying that she was having a baby, and then she said 3 times that the item was sent out it was supposed to arrive on the 28th of may but hasn't yet And I found the tracking number and searched it on Royal Mail, and it said it was invalid the woman since then has said that she has given me a refund and my item should be arriving, but I am still yet to receive both the refund and the parcel
ID
Location
Salford, England
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerTo find out how much longer I have to wait to use the account/app for sales
I am a seller. They asked me to update my identification. Because I am 17 years old I was told to change the information on my Etsy account and to have an adult to take over. I did everything they told me to do. I emailed them back for follow ups twice and I have not received any response . I have many people who have ordered from my shop and I am unable to open my account because it is currently suspended. I dont know what else to do. When I tried to call it took me to this screen that I am using now to explain my situation.
ID
Pros
- There is no customer service number
Preferred solution
To have an answer about my account. It is suspended. I have customer waiting for me and I can’t deliver their items or refund their money.
Purchase
Still have received my order so I purchase it again still nothing and have been waiting for 4 months nobody call me,nobody email me ,nobody ask if I receive it nothing
ID
Location
San Diego, California
Poor communications
I have now heard from Etsy. They have a clunky complaints system, which sends you around in circles, until three days after the delivery date. Nobody tells you this. The day after delivery you can open a case. They assume all cases are about non-delivery, which mine was not. This is a terrible piece of information design which needs to be re-designed. The case is now open and am awaiting results
User's recommendation: Want to complain? Hope you are not in a hurry.
ID
Location
Lincoln, England
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