Etsy Reviews

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Poor service

paid seller &;;;;;;;; never got merchandise .customer service is poor. got 1 call back so far that only rang twice .
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ID
#2966641 Review #2966641 is a subjective opinion of poster.
Location
Dover, Delaware
New Reviewer

Beware, buyer protection is poor at best

Update by user Oct 13, 2021

I have contacted Etsy who escalated this but will only contact me email...yeah right.I contacted Paypal they have their own methods. Depending on the seller it can take from ten days to a month.

Original review updated by user Oct 13, 2021
I ordered an amoire to the tune of over 800 and it was not shipped. It was ordered the 3 of October, and I was told it would be sent yesterday. It was not. The seller has stopped communicating. When I called Etsy I was told it had to wait until the end of the month. Then they try to "arbitrate". I ended up opening a claim with Paypal as I had the God given sense to pay that way. Do NOT purchase with Etsy. Their only response was a fifteen dollar gift card. Seriously?! If this is not resolved I stand to lose 820.00

User's recommendation: DO NOT BUY FROM ETSY.

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ID
#2966443 Review #2966443 is a subjective opinion of poster.
Cons
  • Poor to no customer protection for purchases
Preferred solution
Full refund

Tracking item

Never connected with customer service I just wanted to check where my order is and when to expect delivery

User's recommendation: Confirm turnaround time.

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ID
#2965423 Review #2965423 is a subjective opinion of poster.
Location
Oakland, California

Need to change my order. Tried to contact vendor and got no response.

Tried changing the sizes one day after placing order in a panic, never received any response from seller.

User's recommendation: Would not order from them ever again.

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ID
#2965150 Review #2965150 is a subjective opinion of poster.
Location
San Francisco, California

Having trouble logging in.

I tried logging into my Esty account and for no reason it didn't work and came up with an error message saying that i may not be able to log into my account. What gives?!?!?! Get it working and hurry up about it. I have a package I'm expecting that i need an update regarding.
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ID
#2964999 Review #2964999 is a subjective opinion of poster.
Location
Kirkwood, Pennsylvania
New Reviewer

Did not receive item

I should hanger known better than to get a psychic natal chart for $4.44 , but I ordered it anyway. I have contacted this seller 3 times over almost a week &;;;;; have not heard from her

User's recommendation: Close her site.

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ID
#2964559 Review #2964559 is a subjective opinion of poster.
Cons
  • Item never delivered
Loss
$4
Preferred solution
Full refund
New Reviewer

Tracking

Alls I want to do it track my order, why is it so hard!!!! Ive re emails seller now my emails arent sending whats going on
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ID
#2963913 Review #2963913 is a subjective opinion of poster.
Location
Wolverhampton, England

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Reactivate my account

I can not get into my shop nor can I buy anything . Ive tried to reset password & it says reset, but I still cant get in it but
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ID
#2963910 Review #2963910 is a subjective opinion of poster.

I need to ask about my order I received please

My order is not right ! I need to talk to someone please my number is (620) 762-**** Christy Grant Rabel

User's recommendation: I’m not sure I can’t get help! I’ve always loved this company.

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ID
#2963874 Review #2963874 is a subjective opinion of poster.
Location
Wyandotte, Oklahoma

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Vacation mode

Etsy put the vacation mode and I send all my orders!i want my Etsy back! Open my store! I never agreed to put in on vacation.
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ID
#2963825 Review #2963825 is a subjective opinion of poster.
Location
Los Angeles, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

POOR Customer Service

I placed an order and received confirmation. Then I received an email stating (without details) that Etsy did not complete the ordering process. I called for details. I had to receive a "call back". That representative could not explain the situation and I was to get that information in a few days from a specialized department. I asked for a Supervisor. All of this took HOURS and I never got a Supervisor.

User's recommendation: Do not do business with Etsy if you value your sanity.

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ID
#2963756 Review #2963756 is a subjective opinion of poster.
Pros
  • Good assortment of products
Cons
  • Customer service
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Funds haven't been deposited

Sold a pocket watch on Saturday the 9th of October. Customer is about to get her item and I haven't received funds yet. Regards Clint Leger/ Clint's Clocks
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ID
#2963685 Review #2963685 is a subjective opinion of poster.
Loss
$175
Preferred solution
My money deposited
New Reviewer

Never received my package

Package never was delivered to my home, got confirmation that it was delivered in mailbox, Ive never got it and it was very important with my deceased nephews name and date of death
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ID
#2963546 Review #2963546 is a subjective opinion of poster.
Pros
  • This site has some amazing things to advertise
Loss
$60
Preferred solution
Full refund
New Reviewer

Receive the order broken

Received an order broken contacted seller no response called in last week father complain told me to be settled in three days its been a week havent heard anything
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ID
#2963393 Review #2963393 is a subjective opinion of poster.
Loss
$125
Preferred solution
Full refund
New Reviewer

I need to cancel my order because it cannot be shipped by the time I need it but oaky designs won’t respond to my email to cancel my order and Etsy won’t call me back.

I need to cancel my order withOaky design but they wont respond to my email or call me back. I cannot receive my order in time for my event so I need to cancel and be issued a refund.
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ID
#2963205 Review #2963205 is a subjective opinion of poster.
Pros
  • Variety of products offered
Cons
  • Cannot get in touch with anyone to cancel an order
Loss
$43
Preferred solution
Full refund