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Order never received

2.6
Details
It has been almost a total of three months and nothing.
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ID
#2293519 Review #2293519 is a subjective opinion of poster.

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Verified Reviewer

Scammed

I ordered a first birthday girl outfit now the seller I ordered it from close down their shop and is not responding to my emails or my messages
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ID
#2292979 Review #2292979 is a subjective opinion of poster.
Loss
$88
Preferred solution
Full refund

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Verified Reviewer

Trying to cancel a order

1.0
Details
when I contacted Esty to cancel my order I was directed to a sight that wanted my credit card number so they could charge me for the call. Still trying to cancel my order with no results!!
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ID
#2292781 Review #2292781 is a subjective opinion of poster.
Pros
  • No contact no help
Cons
  • Steel your money
Preferred solution
Full refund

Suspended

Hi! I want to know the reason you suspended my account can you please tell me I have been waiting and were losing our business
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ID
#2292595 Review #2292595 is a subjective opinion of poster.
Location
Leeds, England

Order never received.....can not contact seller

Ordered & paid for this order , never received ....would like to cancel and be credited. I can not locate seller by name , and order does not show on my Etsy page. Need help please
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ID
#2292314 Review #2292314 is a subjective opinion of poster.
Location
Weatherly, Pennsylvania

Lost package

I order Bleu chitin curtain order #179293**** got lost and I'm still it waiting for my money back or yuo can still it delivered my curtain please The order was made Oct 9/20

User's recommendation: Made sure where they come from and how long.

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ID
#2292246 Review #2292246 is a subjective opinion of poster.
Loss
$52
Preferred solution
Full refund

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Verified Reviewer

Refund from scorpionmartus

Said he would send me a partial refund. The item I ordered was out of stock. When it came in he forgot too send it too send it to me. Jeffrey jeffpeters9999@***.com
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ID
#2292057 Review #2292057 is a subjective opinion of poster.
Preferred solution
Price reduction

False copyright infringement

1.0
Details
A competitor filed a fake copyright infringement report, after threatening legally they withdrew there notice, Etsy took 9 days to take notice of this and reactivate my store, after 6 emails, Ive still not heard back from Etsy themselves, yet the filer of the notice has.

User's recommendation: avoid, use Amazon.

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ID
#2290839 Review #2290839 is a subjective opinion of poster.
Location
Neath, Wales

You sent someone else my money!!!

I tried to change my account information and it said that I could not I sent a message to your company along with a request to please not send that money out as all the information Im my account is 12 years old amd I dont have that account number or know what bank it was with then. Now you have sent this money to somebody!!! But not me!!!!!
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ID
#2290357 Review #2290357 is a subjective opinion of poster.

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Verified Reviewer

Account Suspended / Pending Sale

1.0
Details
Hi, I need to be contacted as soon as possible. My account/shop is suspended and someone had offered me list price for the one item I had listed. Please let me know whats going on.

User's recommendation: Good luck getting a response.

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ID
#2289137 Review #2289137 is a subjective opinion of poster.
Loss
$700
Preferred solution
Let the company propose a solution

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Verified Reviewer

I can’t access in my account on Etsy @Benzsimpson@***.con

5.0
Details
How to fix this problem help me admin I have only one job and too long time my account is suspended not selling anything tell me how to easy way to fix this problem.

User's recommendation: Yeahhh of course.

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ID
#2288944 Review #2288944 is a subjective opinion of poster.
Product
Etsy Account

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Verified Reviewer

Reactivate my shop

Hello, I need help, my shop has been deactivated and I cannot sign in, my email address keeps getting kicked back, the chat feature is not working, and neither is the phone number for Etsy. So I cannot contact you via normal email, phone or chat, I have spent hours just finding this place to post to Etsy support. Please contact me and rectify this problem. thanks John Borman and Lynn Borman.
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ID
#2288384 Review #2288384 is a subjective opinion of poster.
Pros
  • Hard to get help
Cons
  • Terrible customer support
Preferred solution
better support

Problem with vendor

Vendor says my order shipped Nov 11. When I check DHL tracking it tells me that it is an invalid tracking number. When I send a message to the vendor I get an Auto Reply saying they are closed until Nov 15. Today is Nov 17 and I keep getting the same reply. The shower curtain is for my grandkids whom I will be seeing on Monday. If I dont have it by the end of the week to bring to them I do not want it at all.

User's recommendation: No customer service. Beware.

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ID
#2288255 Review #2288255 is a subjective opinion of poster.
1.0
Details
I have spent MONTHS trying to get our Etsy shop working. It says it is suspended, and despite going around and around your help section - it is absolutely hopeless and doesn't help at all. We joined over a year ago and still can't get items live I gave up, and then 3...
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ID
#2288252 Review #2288252 is a subjective opinion of poster.
Location
London, England

The merchant got back to me. Order hss been corrected

I just placed an order with Custom Craft Nook dor a fog anket Order $ is 182301****. .The order didn't ask for the dog's name or font size. It is Gupta and the font should be 2. My email is relegb@***.com. please respond. Thank you.
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ID
#2288062 Review #2288062 is a subjective opinion of poster.
Location
Clementon, New Jersey