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Etsy does not care about the customer at all!

Etsy really is terrible with customer service. I had a issue with a shop that wouldn't send me an item I purchased, and Etsy did ABSOLUTELY NOTHING for me. I tried reporting the problem dozens of time to the Etsy website, and they responded everytime with some version of "Sorry, we can't help you, work it out with the seller." Well, where is the customer service in that? I was so disgusted with their absolute lack of customer service that I reported them to the BBB. I will never shop form their website again because if something goes wrong with a seller (and there are a lot of shady ones out there) they will do absolutely nothing on your behalf. They are only there to protect the seller and themselves, so as a buyer, BEWARE.
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#452111 Review #452111 is a subjective opinion of poster.
Product
Etsy Website

Cant post feedback to warn other buyers | Etsy review from Washington, District Of Columbia

I had a terribLe experience with a seller and want to post feedback tomwarn other buyers but cant because the feedbackmperiod passed. Unfortunately it passed long, long before i got the product so i was never able to review it. I have since read on other sites that Etsy scammers know how this works and use it to their advantage. If you make a purchase and are not happy with it- particulalry if you dont actually get it until eight months after the ship by date - you should be able to provide feedback. I will never shop on Etsy again as a result of this policy because now i know i cant trust the feedback - since a company can easily avoid getting reviews they dont want. The product arrived eig months late and damaged and delivered by UPS though i paid for white glove shipping.
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#446206 Review #446206 is a subjective opinion of poster.
Loss
$700
I own two shops on etsy both of which pay for my full time living(I feed my family with these shops). They are now sending me messages saying I stole someone's copywritten artwork that I designed myself and copyrighted. Even after I sent them a counter notice with my...
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3 comments
Anonymous
#1202250

I think there is a conspiracy. Etsy;s employees/staff are able to have stores and be vendors too.

They steals designs, ideas and eliminate any other vendor that can compete with them.

My stores have been suspended due to policies infraction that some others vendors also sell and still are open. It doesnt look that a fair plain field for everybody.

If they see that your store is doing good, they will copy your model/merchandise and kick u out of their site.

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#445376 Review #445376 is a subjective opinion of poster.
So I bought from a shop called LuckyGirlBoutique and spent $147.60! I am a student and work hard for my money so to me that is a lot. I completely trusted this woman and never received my items. I ordered back in April and it is now July with nothing to show for it....
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1 comment
Anonymous
#683346

Just dispute the charge with your credit card company. They will refund your money and go after the company.

You will not be responsible to pay disputed charge while they look into. Hope it helps.

Review
#430712 Review #430712 is a subjective opinion of poster.
Loss
$148
Tags
  • LuckyGirlBoutique
  • not honest woman
  • can t even open a dispute
  • ripoff don t trust LuckyGirlBouti
  • DON T trust LuckyGirlBoutique
I placed a custom order with a shop called lolasitas. There was never an estimated time of delivery set since the shop owner had to make the item. I purchased it on January 13th. Had not received in February so I contacted the owner saying it was the next order she was...
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Review
#411197 Review #411197 is a subjective opinion of poster.
Loss
$100

Shady seller! | Etsy review from Edina, Minnesota

I ordered a men's infinity scarf from the seller's etsy store. In person, the white threads woven through the gray scarf looked sparkly. Sparkly in a men's scarf is not a good look. I told the seller, Yvette, my issue with the scarf and she said I could send it back. Unfortunately, it was all I had to give a friend for Christmas, so I had to go through with the gifting. He said the sparkliness wasn't that noticeable and wore it that day. But the next time he wore it in the fluorescent lights of the NYC subway, he saw the scarf in all its sparkly glory. I sent it back and told Yvette to keep her eye out for it in the mail. Two weeks go by without a peep from Yvette, so I message her on etsy asking if she recieved the package. She says, yes, she has, but that I am in violation of her shop policies (returned after 10 days without tags) and she cannot refund me. I reply "Fair enough, what do you suggest we do?" I fully expected the only rational response there is: "I'll have to send the scarf back to you." (And maybe she'd charge me to ship it.) What I got was silence. For months. I reminded her that, alas, she can't keep the item AND the money paid for it. Silence. I threated her with a BBB complaint. Silence. I had my sister message her and ask her what in the world her problem is. Silence. When the BBB finally got in touch with her, she agreed to send the scarf back if I paypal-ed her $5 for shipping. I contacted her on etsy to confirm that she'll hold up her end of the bargain. And what do you know? Silence. The only time she wasn't silent was when she reviewed me on etsy (the nerve!). She called me an *** clown for my many polite entreaties that she do the right thing. Yvette is a shady seller. Stay away!
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Review
#403414 Review #403414 is a subjective opinion of poster.
Loss
$39

No refund, no item, no compensation for my time | Etsy review

I am getting the runaround from a shop called NouveauRetro. I purchased a hat from them on March 18, 2013 and they shipped it to the wrong person and shipped me that person's item. They asked me to forward the item I got to the other person, which I did costing me time and $15.25 in shipping. They said the other person would forward my item, which never happened. They never shipped my item, never provided me with tracking info and are giving me the runaround about my refund with Paypal. Initially they agreed to compensate me for my time standing in line at the post office in addition to my refund but are now saying they don't want to.
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Review
#397261 Review #397261 is a subjective opinion of poster.
Loss
$81
Etsy Unethical, Bad/Fraudulent Business Practices
I have a shop on Etsy; rather, had. I've been suspended, twice. In the announcement, it read: "Please check email for a message explaining why, and how to restore account. Further questions, contact Etsy Support". But no email was received, nor any replies to my 30...
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15 comments
Anonymous
#1433611

Why is this lying, stealing company allowed to remain in business? They shut down shops, ignore messages, keep your hard earned money, and yet...

they are still a multimillion dollar company. When will someone take this serious.

They are running a dictatorship and stealing. It’s so blatantly obvious and they are many complaints, yet nothing is being done.

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Review
#391931 Review #391931 is a subjective opinion of poster.
Loss
$3700

Nonexistent Customer Service | Etsy review from Great Neck, New York

I had a terrible experience buying something on Etsy that was not as described. When I asked the seller for a refund, she agreed, then changed her mind and stopped responding to me. I disputed through PayPal and then received a series of harassing e-mails from this seller demanding I send back her defective items immediately or she would take "legal action." Keep in mind the items were less than $10 and, accounting for the damage, probably worth less than half that amount. Etsy refused to block this seller for misrepresenting her merchandise or block her from contacting me. It wasn't until I put a complaint into the BBB that I got any response from them, which was only to tell me to stop contacting her?! Complete BS and total waste of my time to have to deal with this mess. Most of the sellers on Etsy are nice, but you will rue the day when you have a crazy one and have nowhere to turn for support!
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2 comments
Anonymous
#712504

I own two shops on etsy both of which pay for my full time living(I feed my family with these shops). They are now sending me messages saying I stole someone's copywritten artwork that I designed myself and copyrighted.

Even after I sent them a counter notice with my copyright info they will not respond. They continue to listen to this other shop owner who doesn't own the copyright. What's even better, because this shop owner is competition, he has been buying items from store having them shipped to the local Home Depots, Lowe's,etc near him(I didn't know this until I looked into it)just to leave me negative feedback and destroy my store. Competition erased in his mind.

I received the packages back, unopened and I called the Home Depot's manager who informed no one there ordered it and sent it back without opening it yet the "purchaser" left several negative feedbacks about how the products were *** without ever seeing them because obviously they went to a home improvement store. With all kinds of evidence in hand I went to etsy with this and after bugging the *** out of them because they don't give two craps about the sellers, I finally went on their twitter and blasted them and FINALLY got their attention. Well the woman from etsy said "I'm sorry, I know you have valid evidence but our hands our tied." "He ordered it so he can leave whatever feedback he likes." So basically this other shop owner is destroying the way I feed my family and etsy doesn't give a ***. All my hard work, the long hours, the family times missed to build this business, all of it just to give myself a stress induced heart attack from this ***?

Etsy is absolutely a scam. They do not care about being ethical or their shop owners.

Anonymous
#571330

Most companies and even individual sellers on online selling/buying sites will require you to send merchandise back before giving you a refund. Even a lot of retailers will require you to pay for shipping if you return something, so this really isn't an uncommon practice.

Almost all Etsy sellers list what their return policy is on their "About" page, same with other online selling sites.

If there isn't one listed, your best bet is to ask before purchasing. Besides, if sellers never required customers to send back items they wanted to get a refund on, then everyone could keep items they've purchased and just ask for their money back.

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Review
#274491 Review #274491 is a subjective opinion of poster.
ALL THESE etsy SHOPS ARE NOTHING BUT HOBBY LOBBY *** FROM CHINA NOT VINTAGE OR HANDMADE PERIOD WHO ARE YOU KIDDING after etsy threatened to suspend our shop over one "offending" item that was miscategorized....and they leached off our over 2000 sales I had to point out...
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4 comments
Anonymous
#728650

Some of these shops have things from Alibaba and Hobby Lobby but not all of them do. You point out one jewelry seller as doing this which is wrong.

She might have used commercially made components but this is allowed and common.

While I agree with you that resold items do not belong on Etsy, you are pointing the finger at some shops that are within compliance. :x

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Review
#272232 Review #272232 is a subjective opinion of poster.
Loss
$200