Etsy Reviews

Show reviews that mention
order account seller money item refund customer email service number
Filter review
New Reviewer

Order not delivered

My order shipped a long time ago, but has not arrived. It was the Ashley Gothic Doll house, purple and white, and big, and expensive
View full review
ID
#3063393 Review #3063393 is a subjective opinion of poster.
Location
Pulaski, Wisconsin
Preferred solution
Deliver product or service ordered

Case closed against me

Item sent to buyer Item picked up at post office in Canada Im in the UK Buyer opens a case against me saying its not left the UK. Case closed against me I am furious Its taken three weeks to get any response from Etsy and they are still siding with the buyer. Seriously angry
View full review
ID
#3063203 Review #3063203 is a subjective opinion of poster.
Location
Norwich, England

Did not receive item

So many issues with Etsy and Ana. Did not receive the sign I ordered for my daughter's baby shower. I have sent a number of emails to Ana with no response. I called Etsy and was supposed to receive a call back and never did. This was an important item to me, I will never use Etsy again for something so important. Even though at this point it really doesn't matter, I would like a refund for my item.

User's recommendation: Don’t order items that are a important part of a party.

View full review
ID
#3062681 Review #3062681 is a subjective opinion of poster.
Location
Walnut Creek, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Shipping Label Refund

I was charged twice for my shipping label yesterday but only received one. My first attempt never was completed at my end due to technical difficulties. I only received one label to print I only had one order that was going to SOuth Carolina. My Etsy account will reflect the same sold order number for both labels. Please refund as soon as possible.

User's recommendation: If your order for a shipping label doesn’t complete, Check your account before re-entering.

View full review
ID
#3062309 Review #3062309 is a subjective opinion of poster.
Pros
  • Help me
Cons
  • No customer service for sellers
Loss
$32
Preferred solution
Full refund

Regarding delivery

My complaint is it stated that it was delivered today to the individual at the house and I did not receive any packages at my house at all I was there all day long sitting outside waiting so I called the post office where I live and they stated they can't do anything and I needed to report it to you the Post Office tracking number is 94055 0 +92-060-9**-**23 1843 my product number order number is 223-844-**** I called you and I absolutely got no response I couldn't put a promise to call back because it wouldn't let me that your system is really hard to get through to get any help please call me back at 520-339-****
View full review
ID
#3061439 Review #3061439 is a subjective opinion of poster.
Location
Huntington Park, California

Package not delivered

They say they are resending, but the tracking number is not showing up on the ups link that was sent

User's recommendation: Buy in store.

View full review
ID
#3061289 Review #3061289 is a subjective opinion of poster.
Location
Orlando, Florida

585734****

How do I delete favorites from Etsy? I have tried everything I could think of, to no avail. I would greatly appreciate some assistance with this problem I am experiencing. Thank you in advance for any assistance you can provide.

User's recommendation: Call customer service.

View full review
ID
#3060944 Review #3060944 is a subjective opinion of poster.
Location
Medina, New York
New Reviewer

Fraudulent orders

I m still waiting to have refunds on my credit card and bank card from fraudulent orders made from etsy application. There were many orders placed and I did not order them on the 5 November 2021. I have only had a few payments credited. Still owed nearly £300 on bank card and nearly 500 on my credit card. I emailed you a week ago. You can see all transactions on my account and I would like all money refunded ASAP. I am getting very angry as I can only email. You make it very awkward to actually speak to anyone via phone call. Please sort this out Lea o neill leawigfield@***.co.uk
View full review
ID
#3060773 Review #3060773 is a subjective opinion of poster.
Loss
$900
Preferred solution
Full refund

I never received my Disney shirt I purchased

I never received my Disney shirt I purchased The seller is no longer on Etsy I purchased this bag on October 20 Im leaving to go to Disney in a week and I wont have a shirt to Where so frustrating
View full review
ID
#3060609 Review #3060609 is a subjective opinion of poster.
Location
Dallas, Texas

Haven't received order , received only one Item order two Items

Horrific! no one answers the phone , you're on hold for so long it's utterly ridiculous, customer service system needs to greatly improve.

User's recommendation: You're on your own I have absolutely nothing else to say.

View full review
ID
#3060465 Review #3060465 is a subjective opinion of poster.
Location
Jackson, Mississippi
Pros
  • You have a nice inventory of handmade items
  • Wide variety in price and products
  • Ability to sell items
Preferred solution
Deliver product or service ordered

The amount of postage and tax would be more than the cost of the item

I have just found out that my money as refunded tome by ETSY but I did not realise they had done this as no communication was sent to me. However, they have been very helpful on their chat line

User's recommendation: Be careful to check the tax and postage and make sure you know where it is being supplied from I was mislead by the advert.

View full review
ID
#3060021 Review #3060021 is a subjective opinion of poster.
Location
Sutton In Ashfield, England

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Scam shop

Etsy - Scam shop
Scam shop selling dresses from Shein at$35 plus a dress when you can buy fir $8 on Shein website. Labeling as handmade.

User's recommendation: Don’t use shop Shefashionplus.

View full review
ID
#3059969 Review #3059969 is a subjective opinion of poster.
Pros
  • Amazing place to find handmade items
Cons
  • Scam shops
Loss
$40
Preferred solution
Shut down scam business. Lying about handmade product and taking business from legit small business owners

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

To find out if my order went thru

I was chatting with an agent and got disconnected. Checking to see if my order for a mantel from A@M projects went thru. I never received an email confirmation. I also contacted the seller but havent heard back.
View full review
ID
#3059883 Review #3059883 is a subjective opinion of poster.
Location
Palm Desert, California
Preferred solution
Did my order go thru?

Lost parcel

According to Tracking Etsy the parcel has been delivered on 2 november at 14:14. But this isn't true. I don't received it also no neighbour and I don't know which local carrier has tried to deliver it. There is also no working tracking No. for Global Postal. Please inform me what has happened and if the parcel will be delivered. Otherwise please transfer the money back to me. I have been in contact with your seller many times and she also tried every thing. Now I am very disappointed about Etsy and ask you to solve the problem
View full review
ID
#3059417 Review #3059417 is a subjective opinion of poster.
Location
Eschborn, Hesse

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Order not received

I made an order on 4th of November monies have left my account my order still not received? I either want a refund or I would really like my order for my niece as her Christening has passed now and this is the gift?

User's recommendation: Don’t use Etsy.

View full review
ID
#3059379 Review #3059379 is a subjective opinion of poster.
Loss
$19
Preferred solution
Deliver product or service ordered