I have sent the goods over to the customer with secure service so no item dont get damaged. Every parcel I send out I will make sure it is extra protected with bubbles wrap and extra box around it from any damage.

Customer has received the 3 items and now saying all 3 are damaged. I said send it back and I will replace with new 3 but he is not happy to return the 3 damaged. I said I will send my courier service to delivery the 3 new one and pick up the 3 damaged one. After 2 days the deliver driver return back the 3 damaged box with nuts and metal pieces inside.

I then sent pictures to the customer saying I have received nuts and bolts inside. He then claiming it he has no idea about this. The customer has now not 6 clocks of my and only paid for 3. I have sold 74 pieces and not one single customer has complained about the products or services.

I am not happy to return back any funds. I have attached some photos of the empty box with nuts and bolts.

Kind regards

Farhana Nila

Location: Tower Hamlets, England

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Etsy Reviews

  1. 1344 reviews
  2. 305 reviews
  3. 215 reviews
  4. 156 reviews
  5. 147 reviews
Etsy reviews