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Sell your items anywhere but etsy.

1.6
Details
Etsy has horrible customer service, no phone number to call, does not respond to emails either. I received notice of my account being suspended during my trying to check out, i have tried every way to see what the problem is, I don't owe any money to any past account or business account. I have contacted Etsy customer service via email and no response to any of the 8 emails I have sent them. They are useless. I will not be doing business with them any more.
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Review
#1762279 Review #1762279 is a subjective opinion of poster.
Pros
  • Products
Cons
  • No response from etsy
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Customer Service A Joke

Cancel order | Etsy review from Los Angeles, California

Cancel my order I no longer need the item
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Review
#1687296 Review #1687296 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Full refund

No customer support | Etsy review from Poway, California

1.0
Details
someone hacked my account and changed my email to theirs. I have been trying to contact Etsy to get this resolved. I can't log in because someone changed my email. I sent Etsy and email and there has been no response. I can't find any way to call the company and talk to someone directly. This should be a priority to help a customer who has their account compromised.
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Review
#1676134 Review #1676134 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
I want them to call me and resolve my issue.

Very poor communication and lousey customer service practices! | Etsy review from Willow Creek, California

2.4
Details
Ordered an item that they featured but was not informed clearly that they did NOT have it in stock yet AND worse, the item had to be MADE! They need to make it abundantly clear that their "artists" have to actually make what they are selling FIRST. It's slow enough since it's Germany as it is! Wtf
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Review
#1568377 Review #1568377 is a subjective opinion of poster.
I contacted the seller this morning to request a cancellation. I spent the night in the hospital and was exhausted and worried about the cost of the stay. I was admitted the hospital last week as well, so I don't know how much Medicare will pay. The seller send me a...
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Review
#1497688 Review #1497688 is a subjective opinion of poster.
Product
Etsy Marketplace
Reason of review
Return, Exchange or Cancellation Policy
Loss
$58
Preferred solution
Seller should keep item and refund my money

Received partial order | Etsy review from Los Angeles, California

Received partial order - Etsy review
Received partial order - Etsy review
I ordered (2) 26”x26” Euro pillow shams in natural linen and only received one sham. I have been trying to communicate with Kingdom of Comfort and she does not seem to understand. Please help me get my other sham ASAP. Thank you, Paula Doherty
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Review
#1463923 Review #1463923 is a subjective opinion of poster.
Service
Etsy Customer Care
Reason of review
Poor customer service
1.0
Details

Update by user Jan 25, 2019

No acknowledgement of order, but charged my bank and got paid.

Original review posted by user Jan 24, 2019

I ordered two carrot-shaped pillows on Jan 17th, Susan Cross, email: susanc12346@yahoo.com, last four digits of Master Card, 9411. Have not received a confirmation of the order, an order number, or any...
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Review
#1456088 Review #1456088 is a subjective opinion of poster.
Service
Etsy Shipping Service
Pros
  • Will never use this site again
Cons
  • No customer service
  • No customer service no follow-up procedure
  • Follow up procedure
Reason of review
Unable to talk with anyone, will never do business again, with no phone # available to call.

Very frustrating | Etsy review from Sacramento, California

I can't find a way to get an egift card for all of Etsy, not individual vendors, that I can print at home to give to family members. Is there a way? ai have tried for more than an hour without success. Doreen Hinshaw
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Review
#1435336 Review #1435336 is a subjective opinion of poster.
1.0
Details
Took my money and never shipped my item. No response to my messages. Had to go to my bank to file a dispute. Do not use this site!
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1 comment
Anonymous
#1539892

Same happened to me. Seller printed a USPS shipping label to make it look legit and item never shipped or arrived.

If it did ship, seller did a piss-poor job of resolving the issue and this item wasn’t cheap. Very unhappy with my experience and it sounds you are as well(rightfully so)

Review
#1308037 Review #1308037 is a subjective opinion of poster.
Service
Etsy Shipping Service
Reason of review
Order processing issue

Contact Etsy Customer Service

Website:
Mailing Address:
Etsy Support Team 117 Adams Street
Brooklyn, NY 11201
Phone:
+3 531 513 7100
All Etsy Contacts

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Etsy Questions

Poor customer service | Etsy review from San Francisco, California

1.2
Details
Buyers beware most etsy retailers do not accept returns. You're stuck with the purchase. Make sure that you're absolutely satisfied with the purchase before you buy =(
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Review
#1104143 Review #1104143 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy