Poor customer service | Etsy review from San Francisco, California

1.2
Details
Buyers beware most etsy retailers do not accept returns. You're stuck with the purchase. Make sure that you're absolutely satisfied with the purchase before you buy =(
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Review
#1104143 Review #1104143 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
Misrepresentation of consumer goods - Etsy review
Misrepresentation of consumer goods - Etsy review
Misrepresentation of consumer goods - Etsy review
I ordered candy apples from Etsy Seller DivineSweetsOnTheGo and was sent a box load of bad apples. The apples themselves were not packed to sustain the rigors of shipping. In addition to that, the apples that were sent looked absolutely nothing like what was depicted...
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2 comments
Anonymous
#1359439

Those apples you got are horrifying! I'm so sorry!

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Review
#1041491 Review #1041491 is a subjective opinion of poster.
Product
Etsy Divinesweetsonthego Profile
Cons
  • Extremely difficult
  • Seller closed my case with no resolve
  • No response from seller
Reason of review
Poor customer service
Loss
$72
Preferred solution
Full refund
Tags
  • The Etsy Runaround
  • Unfair Selling Practices

Etsy muzzles buyers and sellers.

If you complain about a seller, Etsy will often remove the feedback because negative feedback means fewer sales for the company. Here's an article about it. http://www.ebay.com/gds/Why-ETSY-is-unsafe-for-buyers-and-sellers-/10000000013523439/g.html Similarly, Etsy has no interest in hearing concerns from sellers either. Instead of a seller support staff they have user volunteers of some sort, the volunteers get to pick and choose whether or not they will answer questions or respond to messages that members must post in public forums. There's no email or phone support, just the hope that yours will be the lucky one that gets answered if someone from the company chooses to respond to the publicly posted questions. And if your question expresses some concern over Etsy policy, forget it, you'll never get an answer. If you want to buy or need to sell, do it anywhere but Etsy.
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3 comments
Anonymous
#1054352

You're lying. This isn't how Etsy's review system works.

They only remove your review if you're literally at fault. You either used foul language in your review or you lied in your review. Those are the only times they'll remove said review.

Liar. Can't stand people like you.

Anonymous
#1073587
@Anonymous

Really “Anonymous", you can’t stand me? That’s a real shame because I just adore you.

I adore you for insisting that no one in the world has ever had an experience that differs from yours. I mean of course you know exactly the experience that every one of Etsy’s millions of users has had. Sure, it’s hard to imagine how anyone but an Etsy employee might know the experiences of multiple users, so that’s weird. I also adore you for trolling a site like pissedcustomer.com just to criticize those who dare be pissed about their customer experiences.

Sure, your attacks on users of this forum might weigh more heavily if they were less anonymous, but then we might see that the only people you criticize are those who have criticized Etsy, and that would bring us right back to the whole ‘must be an Etsy employee' thing. I also adore you for your intolerance of people who are different from you. I mean, if we haven’t all chosen to limit our world experiences to those few experiences that you’ve had then we deserve your contempt.

How dare anyone have something happen to them that hasn’t happened to you. I just adore people like you.

Kyden
#1047343

It's interesting that your link is to an eBay article written about Etsy. My sub-par selling experiences have been on eBay. I'm not saying Etsy is perfect but at least when I've had a concern in the past it has been addressed.

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Review
#708415 Review #708415 is a subjective opinion of poster.
Reason of review
Poor customer service

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