Charged with no confirmation or delivery of product! | Etsy review from Lafayette, Colorado

1.0
Details
After using Apple Pay I got an error message but was still charged and now I can’t get a hold of Etsy. I will never buy anything from them again.
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Review
#1682648 Review #1682648 is a subjective opinion of poster.
Cons
  • Poor seller tools and no phone number to the dispute team
  • False adversizing
  • Criminal mentality
Reason of review
Poor customer service
Loss
$20
Preferred solution
Deliver product or service ordered
Tags
  • bad seller

Very frustrating as I cannot speak with anyone and your help site is not helpful! | Etsy review from Paonia, Colorado

I have an account with you Mona Linehan mona@mona-themgr.com For some reason my daughter Katherine Linehan who has her own email and address keeps getting my messages I went in to put my correct name and it keeps telling me that my email address is being used so I cannot make changes I would open a new account , however , my email mona@mona-themgr.com is the only email I use. Can someone help me clear this up? My daughter's email is kdlinehan@gmail.com
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Review
#1471112 Review #1471112 is a subjective opinion of poster.
Reason of review
computer

Etsy kept money after sending emails that deposits were sent

1.0
Details
Etsy sent emails that the proceeds of 2 sales were deposited in my bank account. Deposits never made no help from customer service out the merchandise and the profits
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Review
#1409378 Review #1409378 is a subjective opinion of poster.
Service
Etsy Customer Care
Cons
  • Company not backing up sellers
  • No reply to me
  • Not receiving a response in a timely manner
Reason of review
Problems with payment
Back in June 2018 the world learned Trump was putting sanctions on Iran again. I’m a Persian Rug & antiques dealer and my Etsy store was my livelihood. How I paid the bills and put food on the table. Well, Etsy deactivated all of my rugs listings without prior notice....
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2 comments
Anonymous
#1596155

I am so confused ... why did u send etsy your hospital bill ?

They have nothing to do with that ... also your basement would have flooded regardless of your selling status on etsy... it sounds like you are blaming etsy for your misfortune.. etsy didn’t make the state laws ...

they are just obiding by them . You are wrong at the wrong person.

I see why they blocked you ... I mean, you sound like a lunatic sending them your hospital bill

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Review
#1393772 Review #1393772 is a subjective opinion of poster.
Product
Etsy Marketplace
Reason of review
Poor customer service

Paid for product and Etsy won't ship.

1.0
Details
I bought a drum patient poster, 24 x 36. Paid for faster shipping, $ You took a disabled vets money, and you couldn't handle the shipping. You semt it to the wrong address. Would you mind helping me. David Hodges(gigforever34@gmail.com
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Review
#1062483 Review #1062483 is a subjective opinion of poster.
Service
Etsy Shipping Service
Reason of review
Problem with delivery

Never received my shipment | Etsy review from Fort Collins, Colorado

1.7
Details
I can't get through to you people on your phone! I ordered a plastic canvas living room furniture set and received coffee! I want a full refund on my credit card. Do it today! I have waited everyday to call you and it's always busy. No phone! Anita L. Godkin neat62122@gmail.com (970) 472-1229 More words for 100 words more words for 100 words more words for 100 words I am sending you to the BBB where I can. I want a refund right away! more 100 words words more 100 words more 100 words more 100 words
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Review
#940104 Review #940104 is a subjective opinion of poster.
Service
Etsy Shipping Service
Cons
  • I received coffee instead of a plastic canvas kit
Reason of review
Order processing issue
Preferred solution
Full refund
3.0
Details
My kid used my card and I'm trying to cancel the delivery. Their number doesn't work, and i don't think online will be any faster. Horrible site.
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1 comment
Anonymous
#1224981

Disclaimer, I am an Etsy seller, not an employee or affiliated with them in any way: If you are having a problem with your order (in this case because you kid placed the orde), your first step is to contact the shop owner regarding that order. Go to "Your Purchases & Reviews".

Next to your order should be a "Contact the Shop" button. Send them a message. Etsy does not ship anything themselves (they do not monitor this page, either), everything goes through the seller. As a seller, I can tell you I get an instant notification on my cell phone if a customer contacts me.

You could also contact your Bank and have them reverse the charge, just explain the situation.

You can also refuse the package if the seller has already shipped it.

Good luck!

Review
#919669 Review #919669 is a subjective opinion of poster.
Product
Etsy Website
Reason of review
Poor customer service

Etsy Customer Care Review

4.0
Details
No way to reach Etsy. They don't respond. They are hiding from their problems. You are on your own even for a simple problem like correcting your address
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Review
#903680 Review #903680 is a subjective opinion of poster.
Service
Etsy Customer Care
Reason of review
Poor customer service
1.2
Details
I haven't even been given the opportunity to sell anything before Etsy decided to suspend my account. I figured it would be an easy fix, but things turned dark as I realized their only method of costumer support is via email. They also told me they'd email me about my...
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1 comment
Anonymous
#1177355

They did the same thing to me and I think with all the exact same identical complaints we can get a class action lawsuit going. Email me at hairbytyger@gmail.com

Review
#864842 Review #864842 is a subjective opinion of poster.
Service
Etsy Customer Care
Cons
  • Etsy help desk was no help and rude
  • Deleting comments so no ones sees
  • Customer service
Reason of review
Poor customer service

Contact Etsy Customer Service

Website:
Mailing Address:
Etsy Support Team 117 Adams Street
Brooklyn, NY 11201
Phone:
+3 531 513 7100
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Etsy Online Order Review

1.5
Details
Anytime I've had an issue receiving an order or resolving a problem when I was unhappy with an order where the seller was non-quaffer tiff, I was unable to get any help from Etsy. Their customer service sucks....I won't buy from them anymore.
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Review
#765974 Review #765974 is a subjective opinion of poster.
Reason of review
Poor customer service