Etsy suspended my account without notice.
I have tried to talk to them but they simply say not to write more. They don't give me explanations.
I have almost 3000 sales and have been selling on Etsy for 6 years. I have 700 reviews with an average of 5 stars, so I don't know why they've closed my shop. They simply told me that I do not meet their customer service expectations.
They have withheld my money, I cannot make a backup copy of my groceries, nor of my invoices, articles, clients, reviews ... They have ruined my life since this is my livelihood.
I do not really know what to do.
My customers are nervous and do not know what happens to my store. My instagram, email and social networks are saturated with messages asking what is happening. I do not really know what to do.
I don't know whether to make it public and that people know how Etsy works.
A lawyer is reviewing my case, but this requires money that I don't have and I will have to borrow to pay it. It is a very frustrated situation.
Product or Service Mentioned: Etsy Account.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.