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www.etsy.com
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Lisett Pvt

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Verified Buyer
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Verified Reviewer
| map-marker El Campo, Texas

Customer Service

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Etsy - Customer Service
Contains 1 confidential file for company representatives

What customer service??? There is no valid phone #, to call customer service, I want to return the Butterfly Ring I bought, I am so disappointed, the butterflys, will not stay on top while wearing this Ring, they slide down under the ring & cannot see butterflies at all, unless I turn my hand over!!! What Now!!!

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User's recommendation: Beware, what you see may not be what you get!!!

Resolved
Laquasia Xaz

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Verified Reviewer
| map-marker Tampa, Florida

Resolved: Lousy way to contact etsy. Why no phone number? Hard to solve problem or see if what I need is in stock. Makes hard shopping or purchasing items. Will have to think hard before purchasing in futu

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Updated by user May 20, 2025

Never got any help because your system is awful. Etsy needs a customer phone number.

Original review May 19, 2025

A lot. Why no phone number?

Makes very hard not to be able to talk to some one about checking to see if item is in stiock or if ever will be. Charge $5 to check on item. No way. Will possible think hard about future orders .

And I really need an item but no way to see if you have. Purchased one but need another as you only had one at that time in stock.Be we a ry

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User's recommendation: Be weary.

Nevrqs

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Verified Reviewer

Scammmed as a Seller(By Etsy)

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Hi,

I am a digital seller and got permanently suspended on Etsy as one man saw that I made a mistake while creating offers and took my $3,000. It's my mistake.

But there is a problem that it's already been 210 days since the date of the ban, but I still have not received my funds that lasted after all refunds.

There has been no action from email support. I wrote to them a lot during the 2 months after the 180-day ban, but there has been no action from them.

View full review
Loss:
$5000
Cons:
  • No money
  • No action from supports
  • No help

Preferred solution: Full refund

User's recommendation: Be ready as a seller to get in troubles.

Jagaa B

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

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Dispute

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Etsy - Dispute
Etsy - Dispute - Image 2
Etsy - Dispute - Image 3
Contains 4 confidential files for company representatives

Hello, I rarely buy stuff online, but I trusted the Etsy service, which is heavily advertised on TV. After a long wait, my purchased organic yoga mat arrived.

When I opened the bag, OMG, it smelled awful, like strong chemicals. I washed it twice, but the smell is still unbearable, and now the whole house smells bad. I left a review, and the seller reached out to me, saying, 'If you change your review to 5 stars, I'll give you a refund.' What a scam! I would like to dispute this transaction.

The yoga mat misleads innocent buyers with false advertising. Thanks, Jagaa B.

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Loss:
$60
Pros:
  • Usually good products
Cons:
  • No customer service contact number

Preferred solution: Full refund

User's recommendation: Don’t waste your money & time with this seller, who sent it from India.

Todd J Llx

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Verified Buyer
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Refund

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Etsy - Refund
Etsy - Refund - Image 2
Contains 1 confidential file for company representatives

I made the call; there are no phones for Etsy in the US. The only way to contact them is through email or on their website.

They have blocked my account, so I couldn't write to them. Therefore, I created a new account and talked to them on their help forum. They told me they would get someone to help me, but they never did.

I screenshot all conversations. I've been trying to get a refund since 12/06/2024.

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Loss:
$17
Cons:
  • Thieves

Preferred solution: Full refund

User's recommendation: Beware

Veronica B Ahu

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Verified Buyer
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Verified Reviewer

The key protector is to small #RW-45649-5****

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Etsy - The key protector is to small #RW-45649-5****
Contains 1 confidential file for company representatives

You sent me the wrong size key cover

# #352858**** Veronica Briscoe

2305 Baucatcher lane

Zebulon NC 27597

920-793-****

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Loss:
$27

Preferred solution: Just wanted the right size to fit my fob I have a Hyundai palisade 2021

Wayne W Vld

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Verified Reviewer
| map-marker Muncie, Indiana

Wrong product!

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I was sent two large rectangle thin blue line stickers. I ordered two thin blue line emblem decals. Can you please send the products I purchased?

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User's recommendation: You can't trust Etsy to send the correct product you ordered. No customer service number available.

Osmar Pxz
map-marker Casablanca, Casablanca-Settat

Humble Request for second chance honest mistake and full resqest for Etsy policies

Dear Etsy Support Team,

First of all, I would like to thank you for your time and efforts in maintaining the integrity and trust of the Etsy marketplace. I truly respect the work you do.

Im reaching out with a sincere heart and deep hope to ask for one more opportunity regarding my account, which was recently deactivated due to a policy violation.

After carefully reviewing your policies, I now realize that listing both a low-cost digital file and physical print-on-demand (POD) items in the same shop was a mistake.

At the time, I was still learning the ropes of selling on Etsy, and my intention was never to break any rules. I simply misunderstood how product types should be properly categorized and presented.

My store was connected to both Printify and Printful, and my main goal was to sell authentic POD products such as T-shirts. Unfortunately, I added a digital product for $1 thinking it might help attract traffic and visibility and that was a poor decision based on inexperience, not bad intent.

Im currently enrolled in an Etsy-focused training program to better understand how to run a compliant and professional shop. Ive also invested time and money into preparing for this journey and I deeply regret losing my chance due to this early mistake.

I respectfully and humbly ask if its possible to reopen my account, even under closer review or limited access, to allow me to prove that I can operate within Etsys guidelines with full respect and professionalism.

Please know that Im passionate about building a real and honest business on Etsy.

I dont take this opportunity lightly for me, its not just a side project, its a way to change my life for the better.

Thank you so much for reading my message. I truly hope you can find it in your heart to give me one more chance.

With full respect and gratitude,

[Mehdi Errouissi]

[Store name Mediroart]

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User's recommendation: Be honest because Etsy respects its policy and privacy very much.

Janice W Gsp

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Verified Reviewer

449210****752164

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Why are you having problems with my card and email to complete a refund? They are the same email address and card used for ordering.

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Preferred solution: Full refund

Amelia M Ctf

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Etsy.com fraudei me of 380$ with their be dor wanderlust ethnics and i cant Find them to refund my money since Lorenza talevi sent me a necklace she Said was high quality silver, but its not silver at

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Etsy.com fraudei me of 380$ with their be dor wanderlust ethnics and i cant Find them to...
Etsy.com fraudei me of 380$ with their be dor wanderlust ethnics and i cant... - Image 2
Contains 8 confidential files for company representatives

I feel like I was tricked by Lorenza Talevi from Italy who sold me a necklace she assured me was silver, but it’s not silver after I tested it. I feel awful losing $380 for a common metal.

I don't know how much resolve I need to keep moving. It seems you don't want to receive negative issues.

Lorenza Talevi from Wanderlust Ethnics is a scammer and the site Etsy banned me for being rude. How could I be losing $380 for a common metal when she said its high level silver?

View full review
Loss:
$380
Cons:
  • Favorise the fraudulent sellers

Preferred solution: Price reduction

User's recommendation: Stay away from Lorenza talevi italy an shop wanderlust ethnics

Resolved
Marily Xmn

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Verified Reviewer
| map-marker San Francisco, California

Resolved: Unresolved order

Updated by user May 16, 2025

Company fixed the issue and I have been provided with apology. i created a case

Original review Apr 30, 2025
Ordered 2 sweat shirt but 2 regular shirts were delivered . Unfortunately the sizes were way big
I was asking for the process of return & exchange .

After a long chat with the case c created I was told no return no exchange .

And I will get a credit of 40% from the purchased amount
This is ridiculous it's you who sent the wrong order on the first place but very insistent that I was the one who made a wrong order , I took a picture & attached what I ordered but they said no to rerun no to exchange. What do you want me to do with those shirts that I won't be able to wear since they're super big.
I used to order in the past from Etsy but this stressful experience had given me a lesson never place an order since there's no return nor even exchange .And never recommend to colleagues & friends
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Hue N Znf

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Verified Buyer
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Return

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Etsy - Return
Contains 1 confidential file for company representatives

I ordered 4 different succulents, but what I received were all seeds (which they didn't inform me of when I placed the order). I expected plants, not seeds.

This is deception. Etsy should check its sellers before they are allowed to do this to their customers.

Can I return these, please? If my problem isn't solved, I will never order anything from Etsy again and will let all my friends and family know how poorly Etsy treats its customers.

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Loss:
$22

Preferred solution: Full refund

Ashley S Nep

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Verified Reviewer
| map-marker Lynchburg, Ohio

Still haven't gotten my product that I bought

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Updated by user May 29, 2025

I wouldn't buy from certain places on here because you don't get your product or money back or a replacement of the item.

Original review May 28, 2025

I'm mad I didn't get my product or a refund. I should either get my money back or another one for the one that didn't get sent to me.

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Makynna Iwl

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Verified Reviewer
| map-marker Lutherville Timonium, Maryland

Trying to place an order

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Cannot get in touch w/anyone about help w/an order I want to placeat 88 yrs.old, I am VERY frustrated w/ur site!

Call me!

Mrs.Lacy

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User's recommendation: don’t order from this site!

Resolved
Concettina Pwj

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Verified Reviewer
| map-marker Rochester, Michigan

Resolved: Did not speak with anyone

Updated by user Jun 02, 2025

Company fixed the issue and I have been provided with apology. Contacted Etsy customer service

Original review May 18, 2025

Was not able to speak with anyone. Call did not go through. I was disappointed that call did not go through

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