Etsy
Reviews and Complaints
610K
CLAIMED LOSSES
4.4K
TOTAL REVIEWS
260K
PAGE VIEWS
39
ISSUES RESOLVED
Etsy Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNot receiving package
I felt like I was getting the run around but in the end I finally received my package 2 weeks later than was stated to me. It was not Etsys fault it was the postal service delivering to the wrong address that was no where near my house. We have been having issues with our postal service in our neighborhood. The person it was delivered to brought it to my house.
User's recommendation: I was upset because I was dealing with someone in China and the communication was a bit difficult. When ordering from a company it is hard to find out where your product is coming from and I was not happy that it took many emails asking where my order was even before it was actually shipped.
ID
Location
Rockledge, Florida
Pros
- Good selection of items to choose from
Cons
- Not being able to talk with someone
- No live person to converse with if needed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
I was robbed of $200 on this website. I made numerous attempts to email, call, and text the seller. After many attempts, it stated the seller was unavailable. I contacted customer service over the timeframe of months, and nothing was responded back to me. The product...
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ID
Cons
- False advertisement
- Difficulty to get live customer support
- Customer service
Loss
$217
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNever received any merchandise
Never received merchandise or credit. Please contact me at 207-888-**** to handle this matter promptly. Please either credit this account or ship said items to me as soon as possible. Please notify me as to how you are going to correct this .matter. Thank you Danielle S Bachelder
ID
Pros
- I have no pros
Cons
- Cant speak to a live person no help
- Cant speak to a live person
Loss
$64
Preferred solution
Deliver product or service ordered
New Reviewer
Problem solving
I ordered the first time on Etsy, and a problem occurred when I placed the order, the wrong color was registered, when I received the order from the seller I saw I received the wrong color (30 items), so I contacted the seller and it turned out I had to pay shipping costs and custom for shipping back more then the value of the goods, I couldnt resolve the problem with the seller, I called Etsy customer service and they made the refund for me. Great customer support 100% Thank you Now I feel safe to try other sellers on Etsy
User's recommendation: Feel safe to order.
ID
Never received item I purchased!
I have contacted seller, never received item , asked postman and neighbors about item, nothing to add, this is my first time not receiving item, seller will not return my payment nor respond to me.
ID
Location
Phoenix, Arizona
Freaking ridiculous! I couldn't go to my cart in the app and it didn't say why it just wouldn't load so went to etsy website and it finally told me my account was suspended so I called support and the person could barely understand me and asked a million questions they...
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ID
Location
Saint Louis, Missouri
New Reviewer
Unable to download printable orders under my account the purchases are not seen in my account
I purchased several orders online under Melissa Lynch 70@***.com account and the orders were emailed to my iCloud account therefore I can't download them under the original email and password I have and ordered from
ID
Location
Los Angeles, California
Damaged product
The amethyst geode has several cracks could cause further damage if not enhanced. The seller denied refund $200 for me to get enhancement work done.
ID
Location
Fairfax, Virginia
I bought a djinn binding service from lindsey cascell at djinn city and the service was bad she sent me a demon instead of what i wanted and when i asked for a refund she bad mouthed me and said she w
she put a curse on me the woman is a fraud and a black witch all i wanted was a refund for a service that was bad
User's recommendation: don't buy or deal with her ther are other sellers who can do this kind of work mystic morning treasures is one and i should have gone there first.
ID
Location
Reseda, California
Used this number to reach Etsy
This was perfect because I could not otherwise speak with a human. I never received my order. Seller didnt add shipping insurance and I could not get a refund. Etsy stands behind their sellers if they provider proof of shipment. USPS wont refund without insurance. I was pretty much SOL. WELL- using this number to contact Etsy worked! They reviewed my case and refunded me!
User's recommendation: Makes sure you have exhausted your options before calling.
ID
Location
Sebastian, Florida
New Reviewer
Conplaint
I purchased earrings from limpin lizard. They intentionally sent me the wrong item with a note that said if I didnt like it I could return it. I messaged them so say I would have preferred they messaged me to tell me they didnt have my item, then send me the wrong thing and make me take time out of my busy week to go to the post office. They acted like they didnt know what I was talking about so I send them a picture of the item and the note and they acted like they couldnt read the note and never sent that. I want my money back and I dont want to do business with these people anymore.
ID
Pros
- Personable dealers who work from home
- Good product
Cons
- No control
- Criminal mentality
Loss
$47
Preferred solution
Full refund
We need Phone # for live agent for “ sellers”
I tried several times to reach out to a live agent and never got through. The number that I used only a few weeks ago only now serves the buyers not the sellers such as myself. One of my deposits from Etsy was only $1.90, and I needed to know why
ID
Location
Oroville, California
Account is Freez
Hi my account Freez I contacted earlier as well but have not got any response. I want to strat selling my hand made products but account is Freez please resotre my account so I can strat listings. Thanks Muhammad Nadeem
ID
Location
Lahore, Punjab Province
Email reset and password
Hello. So i don't know how but ive been logged/registered on my etsy with an email that i no longer use (for many years). I cant reset a new email or password on my etsy account because i don't know that old emails log in unfortunately. I have etsy shop but i cant connect it with my instagram or facebok because of that old email thats been used there, Can you please help me and tell how to solve this problem? Because as for now i cant use my shop freely not being able to change the email or password. Thank you.
ID
Location
Vilnius, Vilnius
New Reviewer
202 734****
Yes. I had a package delivered to ups in not at my house on Saturday. They said they Can't find it at r=the post office. I. have checked. I don't use to ask it to be held by the post office people at all. But I did this time because I was going out of town that day. Can you help me? Please
ID
Location
Hinesville, Georgia
Preferred solution
Deliver product or service ordered
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