Dhyana W

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Dispute charges taken out of sale

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Etsy - Dispute charges taken out of sale
Etsy - Dispute charges taken out of sale - Image 2
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I have been with Etsy for many years. Just today, summer of '24, I learned that they keep the taxes collected and, upon further reading the fine print, if you don't make at least $500 in sales, they don't even have to file it with the IRS.

So, where does that money go? Also, I agreed to a $.20 ad fee and a 6.5% of the final sale amount for Etsy. They charged me that all right, and then 6.5% again of the shipping charge? And 6.5% again for handling?

They did not ship it. They did not handle it and I did not agree to it, especially because they had already taken it out of those two things in the 6.5% they took. The total was 16% which equated to over eight dollars for a $48 sale. I still have to package it, ship it, cover the postage and gas.

I don't even know if I'll break even on this sale. That's absolutely unacceptable. I'll be calling the Better Business Bureau today as well as the IRS. When you try to call Customer Service, the number is disconnected in the states.

It used to be a great platform; obviously, it has changed hands -- not acceptable. Sellers beware.

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Loss:
$5
Pros:
  • Buying ok
Cons:
  • Selling
  • Chat option gives you the runaround
  • Highway robbery by etsy

Preferred solution: Full refund

User's recommendation: I have had ok luck as a buyer, NOT as a SELLER recently.

Frank R Qyb

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Item not recieved

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Etsy - Item not recieved
Etsy - Item not recieved - Image 2

I have made numerous attempts to get satisfaction for a purchase on your website, but to no avail. I have made many efforts to contact the seller, but no one is home.

PayPal has even tried to resolve this issue, and told me I'm on my own, 'which also infuriated me as much as I spend with them'. All I am asking for is a refund for an item I never received. The amusing part of this whole incident is that you (Etsy) know about the issue and are still giving me the runaround. I have many followers in the online community and if I can steer just one buyer away from your website, that will be satisfactory enough for me.

You may contact me if you wish to do so. Good day.

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Loss:
$46
Pros:
  • Good merchandise at a cheep price
Cons:
  • Make sure seller is active before buying
  • Will not update web site until its to late

Preferred solution: Full refund

User's recommendation: Must make sure the seller is active on the site as Esty's does not. and trust me, when I say, they are not there to help you!

Anonymous
map-marker Charlotte, North Carolina

My Order I Placed

Etsy - My Order I Placed
Etsy - My Order I Placed - Image 2

I got the Dutch pot but I didn't get the coal stove did the package in two different boxes because only one box came

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Anonymous

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Verified Buyer
| map-marker Atlanta, Georgia

The product came to late so I wanted to send it back for a return. I called the number but the number wasn't working. What should I do with the unwanted products??

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I'm very unhappy about my experience with Etsy and will never use it anymore and tell everyone about my experience

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User's recommendation: Don't buy anything from Etsy my daughter got the same thing for $39.00 lose from Amazon

Laniece Sbr

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Verified Buyer
| map-marker Newport, Rhode Island

Problem with order

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Etsy - Problem with order
Etsy - Problem with order - Image 2

I purchased two hair pins from fullmoonjewellery: a brass one and a copper one. I received two copper ones and every email address for the seller or Etsy is incorrect. How can I return these for a refund???

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Grace M S

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Etsy shut down my account for no reason

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Etsy shut down my account for no reason
Etsy shut down my account for no reason - Image 2

I can't believe this!!! I have been through so much crap with this company just trying to open a shop!!!

They had suspended my shop for inactivity, which is reasonable. I gave them my ID, my state Tax ID proof, my SS#, etc. I got it open again, and then immediately after I made only ONE SALE, they shut my shop down permanently!!! They told me I can never open a shop again!

I am so pissed!!! I have already sent the item to the customer! They refunded the money ($300!) to the customer and shut my shop down!!! I am just grateful that this occurred before I invested too much in this company.

It's a blessing in disguise. I wish I had read these reviews before I signed up.

They have had a good reputation in the past, but I can see that it is going bad fast now. This is a business opportunity for somebody else, for sure.

View full review
Loss:
$312
Pros:
  • Platform for artisans
Cons:
  • Abysmal seller support

Preferred solution: Full refund

User's recommendation: Run, run, as fast as you can, away from Etsy!!

Anonymous

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Verified Buyer
| map-marker Roanoke, Virginia

A silver ring is fake and they won’t respond

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Etsy - A silver ring is fake and they won’t respond
Etsy - A silver ring is fake and they won’t respond - Image 2

I contacted them and they and the seller wont respond. A silver ring being sold for 100$ turned my finger green and I just want a replacement since its a wedding ring

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User's recommendation: Don’t use Etsy or at least avoid Indian sellers

Anonymous

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Verified Buyer
| map-marker Puyallup, Washington

I submitted an offer originally for $65. Of which was accepted. I sent payment through PayPal of which I have copies of receipts for everything. I asked when it would be shipped

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Etsy - I submitted an offer originally for $65. Of which was accepted. I sent payment...
Etsy - I submitted an offer originally for $65. Of which was accepted. I sent... - Image 2

They referred to me as sir and asked me what my problem was. Now I cant get my money back or the product. They are in Shri Lanca and havent answered me.

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User's recommendation: DONT BUY FROM THIS COMPANY

Una Lyh

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Verified Reviewer
| map-marker Madison, Tennessee

Fraud

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Etsy - Fraud

I have a account on Etsy but dint log in was in a hurry. Bought a template for around $ 5.35.

Payed with my PayPal on June 20th. Haven't used my PayPal for a long time till 6-20. About 2 weeks later someone does fraud on my pal for amount 1,473.00. The order on 6- 20 was from a out of county charge.

I know they got my info and used it to charge a fraud amount. Will never buy off of Etsy again.

My transaction was 4NV18953BE091210B.Last four of visa was1847. Leslie Dowdell

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Ivanna H Zkw

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Verified Reviewer
| map-marker Homestead, Pennsylvania

UGH ‼

Etsy - UGH ‼
Etsy - UGH ‼ - Image 2

I received a reset for a password except it was an obsolete account, not the one I requested multiple times through 8-10 emails

So no satisfaction and Iam back at square one.

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User's recommendation: Im not sure recommdations are appropriate at this point in time

1 comment
Ivanna H Zkw

I Still have NOT received a reset to the correct email address I have started with eliminating any other logins and or email addresses associated with Etsy

Salima E Vpy

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I never received my package

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Etsy - I never received my package
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fraud liar untraceable scam never trust this company with your money waste of time waste of your money scam not trustable never gonna do business again to come on found out my package was delivered wrong address and the fact they didnt even deliver my package they just lying to the system. They are a scam. so zero trust.

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Loss:
$114

Preferred solution: Deliver product or service ordered

User's recommendation: look address in the file and look where they delivery my package completely different state different address when I call there is no number to call there is no email to send an email. No response took my money. Never got my package is 100% fraud. don’t trust this company don’t do business with this company. Don’t waste your time and money is fraud, a liar scam

Hanyon T

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The vendor sent wrong product sent intentionally. They advertised the product that they no longer had.

Etsy - The vendor sent wrong product sent intentionally. They advertised the product that...
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Etsy - The vendor sent wrong product sent intentionally. They advertised the... - Image 3
Etsy - The vendor sent wrong product sent intentionally. They advertised the... - Image 4
Etsy - The vendor sent wrong product sent intentionally. They advertised the... - Image 5

I have ordered a set of 3 porcelain fish as a decoration for the terrace wall for 24 from the Spanish website and paid the shipping cost of 29.

They sent me a single fish which was completely different in color from the fish in the photo and which was not on their website at all. They said they meant 1 fish cost 24.

If it was a single fish, they don't have any system for us to point out which one of the 3 fish I wanted. Moreover, this single fish (around 16cm long) was packed in rubbish magazine paper and in a rubbish, dirty cardboard box! I have never seen a commercial product packed like garbage. I had an internet conversation with him and he was very rude.

It is obvious he cheated intentionally and such a vendor shouldn't be allowed on your website.

I would like a refund of the full amount. In the meantime, he has deleted these fish from the Spanish website, but still offers them on the Hong Kong website even though he told me those fish are no longer available.

View full review
Loss:
$58
Pros:
  • Variety of goods
Cons:
  • Sellers quality not checked

Preferred solution: Full refund

User's recommendation: Be careful when you buy thru Etsy. There are dishonest sellers

Tatiana B Pcj

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Cancellation that affected by seller

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Etsy - Cancellation that affected by seller

I have contacted the seller and said that I need to return the products, but the products have not been shipped and they are scheduled for shipment on August 16. Transaction #420558**** cancellation was not accepted by the seller. I need the refund as soon as possible.

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Loss:
$102
Pros:
  • Unable to directly contact etsy support center

Preferred solution: Full refund

Anonymous

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Verified Buyer
| map-marker Tyler, Texas

My debit card was charged twice for the same item

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Etsy - My debit card was charged twice for the same item
Etsy - My debit card was charged twice for the same item - Image 2

My debit card was charged twice for the same item and Ive sent numerous emails to get a refund and my emails have been ignored!!!

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User's recommendation: I would never ever suggest buying from this company again

Abdul K Qbm

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Etsy - Review in Auctions and Marketplaces category

This website i get form Instagram first day I use this website he said complete your 60 orders task i complete my 60 orders after i get $25 sec day i get again 60 task order after he say me invest 10 dinars Before I shocked how i pay 10dinar I don't have any money I say him after he asked me about 8dinnar I invest my ten dinnar in this website I go to complete me 60 task orders after he say me you need to pay 30 dinars i say him i dont have any money because i m housewife i m not working i get lend from my friend and I pay him again I go to complete my orders after he say me you need to pay 40dinars I go from my friend I say her my problem Give me 40 dinnars after I pay him I go to this website complete my orders I get only to order after you say me again you need to pay 70 dinars After I say again because I don't have any money I am not working anywhere I don't want to invest more money he say me no you need to pay otherwise you can't collect your money I go from another friends they give me 70 dinnar I pay him after I collect order five orders after you say me again you need to pay 100dinars

I see him it's a big amount I don't have big amount I already collect from my friend100 dinnars you say again or you need to pay because you get big amount i say Him i m housewife I don't have any money after he say me know you invest after you will get your money I go from my other friend I see him give me lend I pay you after 3 to 4 hoursmy friend give me 100 dinnars I pay 100dinnars I go to continue to take my orders after you save me again you need to pay 150 dinars i say him again I don't have money I don't collect anywhere this money because it's a big amount no one give me this amount give me this answer you need to pay withdraw your money I am shocked I am thinking where I get this amount after I go to my best friend she gave me 150 dinnars and I pay him after i go to continue taking my orders I get only two or three orders after he say me you need to pay 200 dinars I told him I don't have no money because I already invest too much money I can't pay it he say me you need to pay your last order last one order after I find from some friends 200 dinners I pay him and I completed my whole orders after me you need to pay your fees $512 after you withdraw your money in your account you need to pay 250 dinnars I say him it's a big amount I go from my other friend family members and I get lend and i pay to him after paying he say me you need to pay your personal income tax $615 after you will get your money in your account from my friend can you give me money and I pay income tax I send him pay bill picture After he say to me you need to pay $800 and complete other 60 task orders after you can withdraw your money in your account I am sure him I need my money withdraw my money In my account Is not withdrawing my money I pay all things I have proof from this website

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Loss:
$3065

Preferred solution: Full refund

User's recommendation: https://www.etsyv.store/#/pages/my/my