Contact Etsy Customer Service
Etsy Phone Numbers and Emails
Toll-Free Number:
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(844) 935-3879North America (This number is currently not in service and simply goes to a voicemail)
Customer Service:
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+61 180 053 1536Australia
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+44 800 011 9700UK
Legal:
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+3 531 513 7100
Etsy Emails:
How to Contact Etsy Customer Service?
Etsy Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Etsy Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Etsy is 8449353879. 60% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 29% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Etsy may ask you for the following information to identify you as a customer: first and last name, email or order id.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Etsy Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Etsy is 8449353879. 60% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 29% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Etsy may ask you for the following information to identify you as a customer: first and last name, email or order id.
People call Etsy mainly because of request for information, account, shipping and delivery.
5% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Etsy is support@etsy.com. 40% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Etsy Website:
Etsy Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
Etsy Support Team - Privacy Policy
Etsy Ireland UC
66/67 Great Strand St.
Dublin 1
Ireland
Etsy Customer Service Reviews
Update on delivery schedule would have been appreciated. It had been a month since previous confirmation without any update on expected delivery.
Bad support. I never could fill up my claim.
I like I refund for an item I dont have and I just notice it out of time. Your website doesnt allow me.
How Good is Etsy's Customer Service?
Summary of Etsy Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Etsy?
Shipping and Delivery Question:
- “Haven't received my 2 orders yet”
- “Undeliverable goods”
- “My order not arrived”
Request for Information Question:
- “Question about size”
- “Help with my Etsy account”
- “Order inquiry”
Account Question:
- “Someone used my account for 169.70 IDid not authorized this”
- “Locked out of my account”
- “Can not login”
Payments and Charges Question:
- “Charge on my card that I did not authbraz”
- “Fraud”
- “Charged for item i didn't order”
Refund Question:
- “Refund issue”
- “Refund”
- “Refund needed”
Product/ Service Question:
- “Can't find email or product”
- “Order ar”
- “No one can order anything off my account”
Activation/ Cancellation Question:
- “I want to cancel the order”
- “I need to cancel order”
- “Cancel order immediately”
Return/ Replace Question:
- “I want to return a beret but cant see an address or return label my usps wool hat”
- “Return items”
- “Return items and get other size”
Cards Question:
- “Business cards”
- “Orders on my card”
- “Some body stole my card and used it on their website”
Staff Question:
- “I need customer service please.”
- “I like to talk to live customer service”
- “Customer service”
Website/ Application Question:
- “Your website is not working to contact the seller”
- “T-shirt price is different from what it says on the site”
- “Difficulties with website”
Employment Question:
- “Stuck on the 'how you'll get paid' part of signing up as a seller”
- “Check job”
- “Unpaid wages”
Other Question:
- “HELP URGENT”
- “Hard time getting item”
- “Oder missing”
Compare Etsy To
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