Contact Information

Etsy Phone Numbers

Legal Department:

  • +3 531 513 7100
  • +35 376 110 4800
  • +35 357 868 4757
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Currently you can call only US numbers.

Etsy Email:

Corporate Office Address:

Etsy, Inc.
Etsy Support Team 117 Adams Street
Brooklyn, NY 11201

Fax:

(718) 855-7956

Other Info:

Etsy's email addresses:
registration@mail.etsy.com (registration)
transaction@etsy.com (transaction notices)
dispute-resolution@etsy.com, community@etsy.com, billing@etsy.com (support issues)
lostpassword@mail.etsy.com (password reset instructions)
integrity@etsy.com (reports and policy-based inquiries)
manufacturing@etsy.com (notifications and issues about manufacturing)


Mailing Address (Legal Issues):
Etsy Ireland UC
66/67 Great Strand Street
Dublin 1
Ireland

E-mail: legal@etsy.com

Help in Social Networks:

Summary of Etsy Customer Service Calls

854 TOTAL
CALLS
0% SUCCESSFUL
CONNECTIONS
00:19 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Etsy to Ask about:

Account Question:

  • “My account was suspended” , Review # 1767089
  • “Account is locked”
  • “Can’t log in”

Shipping and Delivery Question:

  • “Where is my order”
  • “I did not receive my order”
  • “Shipment status”

Payments and Charges Question:

  • “Fraudulent charges”
  • “Payment issue”
  • “Payment”

Request for Information Question:

  • “About a shop and a iteam”
  • “Won't let me confirm my account to message seller”
  • “Don’t see profits in my checking account” , Review # 1757817

Refund Question:

  • “Refund”
  • “My refund”
  • “Trying to get a refund”

Activation/ Cancellation Question:

  • “Problem with cancellation order”
  • “Problem with cancelations”
  • “Cancel order” , Review # 1687296

Product/ Service Question:

  • “I never received my order and cant link my other wmy accounts.” , Review # 1734642
  • “Message app doesn't work! Can't send response.”
  • “The Mira order broke”

Return/ Replace Question:

  • “I need to return something”
  • “Return merchandise”
  • “Return”

Cards Question:

  • “Can’t access my gift card”
  • “Card breach”

Employment Question:

  • “Debit card problem”

Staff Question:

  • “I need to orden something but I wanna my staff in 3 day”

Website/ Application Question:

  • “Query about my etsy website”

Other Question:

  • “Representative”
  • “Not happy with product and sent 2 messages to seller and no response from seller and seller has very narrow time constraints”
  • “Never received item”

Etsy Rating Stats

1.8 out of 5 stars
based on 342 reviews
See all 734 reviews

Rating trend

About

Etsy Terms of Service
To read more: https://www.etsy.com/ca/legal/?ref=ftr
Etsy Privacy Policy
To read more: https://www.etsy.com/ca/legal/privacy/
Top Etsy Services

Shipping Service, Customer Care, Seller Program

Top Etsy Products

Account, Marketplace, Website

Etsy Pros and Cons

Pros: I feel taken advantage of, Products until now, One of a kind products, Will never use this site again, Some good sellers

Cons: Customer service, Did not fix problem, No response from etsy, Poor seller tools and no phone number to the dispute team, Poor customer service

Summary

Etsy is a web site that combines sellers of handmade items with customers. This web site contains thousands of internet stores of different sellers who offer their products. Customers can search for items they are interested in and communicate directly with the seller. All terms and conditions are set by the seller. Etsy offers the following categories of products: accessories, furniture, music, candles, art, jewelry, glass, knitting, bags and purses, geekery, books and zines, ceramic and pottery, holidays, woodworking, plants and edibles, paper goods, weddings, children, clothes, bath and beauty, housewares, toys, needlecraft, crochet, dolls and miniatures, vintage, supplies, quilts, pets, patterns, and everything else.

Etsy reviews and complaints

Etsy is ranked 66 out of 431 in Auctions and Marketplaces category

Area Served

USA

Payment Methods

MasterCard

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Etsy Stats

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