Etsy Phone Numbers and Emails

Toll-Free Number:

  • (844) 935-3879
    North America
Send Message

Customer Service:

  • +61 180 053 1536
  • +44 800 011 9700


  • +3 531 513 7100

Etsy Emails:

Accounting/ Billing
Business Customer Service
Notifications and Issues about manufacturing
Customer Service
Dispute resolution, Registration
Investors/ Franchising
Jobs/ Career
Interview Accommodations
Model Clauses Inquiries, Privacy Inquiries
Affiliates, Australia, Canada, France, Germany, Press Inquiries, United Kingdom
Technical Support
Password reset instructions
Claim Your Business
More phone numbers and emails Less phone numbers and emails

How to Contact Etsy Customer Service?

How to Contact Etsy Customer Service by Phone?

The Etsy support phone number varies depending on your region and language. To contact Etsy customer service by phone in the USA, you can call the Etsy support phone number at +1-844- 935-3879. Keep in mind that wait times may be longer than usual due to high call volumes, and you may be directed to email or live chat instead of phone support depending on your issue.

How to Get in Touch With Etsy Support via My Account?

To get in touch with Etsy support via your account, you can use the Etsy online Help Center. Here's how to access it:

1. Log in to your Etsy account.
2. Click on "You" in the top-right corner of the screen.
3. Select "Help" from the dropdown menu.
4. From the Help Center, you can search for articles related to your issue or click on "Contact Etsy Support" to reach out to Etsy customer support.

Once you click on "Contact Etsy Support," you'll be directed to a page where you can select the issue you need help with and choose whether you want to contact Etsy through email, live chat, or phone (if available in your region). If you choose to email or live chat, you can submit your request and Etsy will respond as soon as possible.

Can I Contact Etsy Inc Customer Service via Live Chat?

Yes, you can contact Etsy Inc's customer service via live chat.To access the live chat option, go to the Etsy Help Center and select the "Contact support" button. From there, you can choose the topic of your inquiry and then select the "Chat with us" option.

Etsy's live chat hours may vary depending on your location and the volume of customer inquiries. You can check the Help Center for more information on the current hours of operation for live chat. Additionally, Etsy provides 24/7 customer service for urgent issues via email and phone. Overall, Etsy's customer service chat is one of the quickest ways to get assistance with any questions or concerns related to your Etsy account or purchases.

How to Contact Etsy Online Help Center via Email?

To contact Etsy's online Help Center via email, you can use the Etsy customer service email address, which is "". This email address is the main channel for contacting Etsy's customer support team. You can use it to report issues, ask questions, or seek assistance with your Etsy account or purchases.

To contact customer service for Etsy, simply compose an email explaining your issue or inquiry in detail and then send it to the Etsy support email address mentioned above. Etsy's customer support team will review your message and respond as soon as possible, typically within one to two business days.

If you prefer to contact Etsy directly through their website, you can go to the Help Center and click on the "Contact support" button. This will take you to a page where you can select the topic of your inquiry, and then choose between email, phone, or live chat support.

Contact Information

Etsy Website:

Etsy Help Center:

Corporate Office Address:

Etsy, Inc.
117 Adams Street
Brooklyn, New York 11201
United States

Other Info (opening hours):

Mailing Address:

Etsy Support Team – Privacy Policy

66/67 Great Strand Street

Dublin 1 Ireland



Etsy Customer Service Reviews

1.4 / 5
Jacqueline M Yxx
Refund for an item purchased

Bought a figure Nemesis in Darkness, it wasn't what I was expecting. Very small and cheap looking, the seller Islam Colak wants me to keep the item and have a...

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Not what it looked like tried to get a refund she said she would not give me a refund it was custom made for me. Not true she has these in stock was not a...

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How Good is Etsy's Customer Service?

Makailah Utn
Makailah Utn
Feels Satisfied | Jun 05, 2023

Very good

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Derrill Nfg
Derrill Nfg
Feels Disappointed | Jun 04, 2023

Something was wrong with me ordering and I went to go order something else and then I seen that it was ordered and I tried to cancel it. I’ve been trying for days to cancel it and that’s $100. I’ve been trying to cancel I got a hold of the seller and she told me I was going to have to get in touch with Etsy as well. The package is not even do to be here for another couple weeks. I don’t understand why nobody can cancel this and nobody has reached back out to me.

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Jennifer A Prd
Jennifer A Prd
Feels Neutral | Jun 03, 2023

No response so not good

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Rayshaun Qom
Rayshaun Qom
Feels Disappointed | Jun 02, 2023

Trying to call and speak on phone is out of the question. Their UK numbers, even the ones you suggest, are either nonexistent or disconnected. Email is the only contact they accept. Difficult issues can't be solved this way. A disgrace.

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Codi Wgh
Codi Wgh
Feels Disappointed | Jun 01, 2023

Waited hours to speak to a person at customer service but it did not work

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Kilee Xep
Kilee Xep
Feels Disappointed | Jun 01, 2023

Terrible experience.
No one has contacted me or mailed me.
Mail address is taryn.gielink@***.com

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Summary of Etsy Customer Service Calls

03:55 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Etsy?

Shipping and Delivery Question:

  • “My package never came”
  • “Order tracking”
  • “Didn't receive item”

Request for Information Question:

  • “About my account”
  • “I need to ask questions”
  • “How to open seller acount”

Account Question:

  • “Account hacked”
  • “Money not in account and how to print a shipping label.”
  • “Can't login”

Payments and Charges Question:

  • “Haven't received deposit for sell”
  • “Being charged while not using the account”
  • “Charged for an item that is still in my basket”

Refund Question:

  • “Seller not issuing refund and order not shippehi ind”
  • “Refund”
  • “Refund issue”

Activation/ Cancellation Question:

  • “To cancel my order and get a refund”
  • “I want to cancel my order”
  • “Cancel order”

Product/ Service Question:

  • “Broken iten received”
  • “About order arrival”
  • “Package and item was damaged.321”

Return/ Replace Question:

  • “Return merchandise”
  • “Order Return”
  • “Need to return and receive refund”

Cards Question:

  • “Change my credit card number for billing”
  • “Credit card bill”
  • “Credit card”

Staff Question:

  • “I'm trying to contacting serveral company owners, but the app message is disactivided, and i need your asistend.So, please actives the service of messagge”
  • “Customer service helpThanks”
  • “Customer service”

Website/ Application Question:

  • “Don't understand site”
  • “Price discrepecy on line, need clarification and colir description on site”
  • “Can't use website. Get message too many requests”

Employment Question:

  • “Cot making bed making job”
  • “I wanted to get my 1099-K after closing my account but no one help me. I still need it”
  • “I cannot get my how you get paid page setup it will not go through”

Other Question:

  • “Halp”
  • “My order I placed on May 22, 2023”
  • “Etsy will not save my bank information to seek on Etsy”



Etsy is an online marketplace that connects buyers and sellers of handmade, vintage, and unique goods. The company was founded in 2005 by Robert Kalin, Chris Maguire, and Haim Schoppik. Originally, Etsy was intended to be a marketplace for crafters to sell their handmade goods, but it has since expanded to include vintage items and supplies for crafting. Etsy has become a popular platform for small businesses and independent creators to reach customers worldwide.

Etsy's niche provides a platform for sellers to offer unique, personalized, and one-of-a-kind products that cannot be found elsewhere. The platform has more than 4 million active sellers and 90 million active buyers, offering a wide range of categories of products such as jewelry, clothing, home decor, art, and craft supplies. With its commitment to providing a platform for small businesses and independent creators, Etsy has created a space for customers to discover and purchase products that reflect their individuality and style.

Etsy reviews and complaints

Etsy is ranked 109 out of 521 in Auctions and Marketplaces category

Area Served

USA, Canada, Europe, UK, Other, Australia, Asia, Worldwide

Payment Methods

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