Contact Information

You can contact the customer service representative of Etsy calling Etsy's helpline phone numbers.

Customer Service:

  • (718) 855-7955
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Currently you can call only US numbers.

Etsy Website:

Etsy Online Chat:

Etsy Emails:

  • Billing
  • Business Customer Service Notifications and Issues about manufacturing
  • Customer Service Dispute resolution
  • Customer Service Registration
  • Customer Service
  • Customer Service
  • Legal Model Clauses Inquiries
  • Legal Privacy Inquiries
  • Legal
  • Technical Support Password reset instructions

Corporate Office Address:

Etsy, Inc.
117 Adams Street
Brooklyn, New York 11201
United States

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Etsy Rating Based on 921 Reviews

Rating details

1.8
more details
Customer service
Website
Exchange, Refund and Cancellation Policy
Product or Service Quality

Rating stats

Rating trend

Summary of Etsy Customer Service Calls

3.6K TOTAL
CALLS
00:29 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Etsy Customer Service?

Shipping and Delivery Question:

  • “Item hasn't arrived yet.”
  • “I didn't get item or refund”
  • “Order not received”

Account Question:

  • “It doesn't show that I ordered a silver chain from Damien silver but yet my PayPal account shows it was deducted and I haven't received an email that it was shipped yet so where is it”
  • “Don't know why accounts been suspended”
  • “Can't get account”

Request for Information Question:

  • “Question about number of rice in container”
  • “About account”
  • “Question about my Etsy email addresd”

Payments and Charges Question:

  • “First sale on Etsy payment”
  • “Problem with coupons” , Review # 2315949
  • “Was unable to complete order trying to correct billing address to to where where order to be sent” , Review # 2315205

Refund Question:

  • “I need to refund an broken item I received yesterday, but Islamic wall art don't want to refund my back”
  • “Refund from scorpionmartus” , Review # 2292057
  • “Refund issue” , Review # 2276676

Activation/ Cancellation Question:

  • “Cancel order”
  • “Cancellation” , Review # 2314754
  • “My orders keep getting cancelled”

Product/ Service Question:

  • “My bracelet I ordered just broke . I'd like a replacement” , Review # 2316542
  • “Not able to connect to account”
  • “My order was received extremely damaged”

Return/ Replace Question:

  • “I ordered a Tony Tony Stark jacket extra large it is so small I can't get my shoulders in it I need to return label to get my money back”
  • “To return the product and receive a refund” , Review # 2312700
  • “Not enough info about fireplace product detail and what it comes with”

Cards Question:

  • “I ordered an item and I need to see when it will get back on my card”
  • “Gift card trouble”
  • “Cards”

Staff Question:

  • “Customer service”
  • “Rude seller cancelled order for no reason” , Review # 2150788
  • “Totally unprofessional vender!”

Website/ Application Question:

  • “Website and app won't let me complete purchase order” , Review # 2286821
  • “I paid for an order I haven't seen on the website” , Review # 2286147
  • “Offsite ads”

Employment Question:

  • “My debit card was debited twice for an order and I need a refund” , Review # 2311208
  • “Debit card problem” , Review # 2277467
  • “Lost my debit card and got a new one” , Review # 2060216

Other Question:

  • “Order change” , Review # 2317342
  • “Vsfgggfc”
  • “I cant find my shop on Etsy”

About

Etsy Terms of Service
To read more: https://www.etsy.com/ca/legal/?ref=ftr
Etsy Privacy Policy
To read more: https://www.etsy.com/ca/legal/privacy/
Top Etsy Services

Shipping Service, Customer Care, Seller Program

Top Etsy Products

Account, Marketplace, Website

Etsy Pros and Cons

Pros: I feel taken advantage of, There are no pros, Reasonable pricing of most products, Many sellers, Variety of products

Cons: Customer service, Did not fix problem, No customer service, No contact to resolve issues via phone, No response from etsy

Summary

Etsy is a web site that combines sellers of handmade items with customers. This web site contains thousands of internet stores of different sellers who offer their products. Customers can search for items they are interested in and communicate directly with the seller. All terms and conditions are set by the seller. Etsy offers the following categories of products: accessories, furniture, music, candles, art, jewelry, glass, knitting, bags and purses, geekery, books and zines, ceramic and pottery, holidays, woodworking, plants and edibles, paper goods, weddings, children, clothes, bath and beauty, housewares, toys, needlecraft, crochet, dolls and miniatures, vintage, supplies, quilts, pets, patterns, and everything else.

Etsy reviews and complaints

Etsy is ranked 89 out of 344 in Auctions and Marketplaces category

Area Served

USA, Canada, Europe, UK

Payment Methods

MasterCardVISAPayPal

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