Contact Information

Etsy Phone Numbers

Legal Department:

  • +3 531 513 7100
  • +35 376 110 4800
  • +35 357 868 4757
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Currently you can call only US numbers.

Etsy Email:

Corporate Office Address:

Etsy, Inc.
Etsy Support Team 117 Adams Street
Brooklyn, NY 11201

Fax:

(718) 855-7956

Other Info:

Etsy's email addresses:
registration@mail.etsy.com (registration)
transaction@etsy.com (transaction notices)
dispute-resolution@etsy.com, community@etsy.com, billing@etsy.com (support issues)
lostpassword@mail.etsy.com (password reset instructions)
integrity@etsy.com (reports and policy-based inquiries)
manufacturing@etsy.com (notifications and issues about manufacturing)


Mailing Address (Legal Issues):
Etsy Ireland UC
66/67 Great Strand Street
Dublin 1
Ireland

E-mail: legal@etsy.com

Help in Social Networks:

Summary of Etsy Customer Service Calls

687 TOTAL
CALLS
0% SUCCESSFUL
CONNECTIONS
00:19 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Etsy to Ask about:

Account Question:

  • “Account changes that were not me”
  • “Account is locked”
  • “Issues with seller account”

Shipping and Delivery Question:

  • “Did not receive order” , Review # 1677337
  • “Wrong delivery address”
  • “Shipping gone” , Review # 1660176

Request for Information Question:

  • “No confirmation on my order” , Review # 1678884
  • “It’s about an order”

Payments and Charges Question:

  • “Payment”
  • “Fraudulent charges” , Review # 1666257

Refund Question:

  • “Email regarding refund I didn't issue- checking in regarding card” , Review # 1679694
  • “Need my shop fees refunded” , Review # 1642012

Product/ Service Question:

  • “Item came broken”

Return/ Replace Question:

  • “I want either a replacement or my money back.”

Activation/ Cancellation Question:

  • “Problem with cancellation order” , Review # 1644514

Other Question:

  • “To buy some pillows”
  • “I need my pass word text to me”
  • “I need to get verification on my order”

Etsy Rating Stats

1.8 out of 5 stars
based on 310 reviews
See all 661 reviews

Rating trend

About

Etsy Terms of Service
Etsy Privacy Policy
Top Etsy Products

Account, Marketplace, Website

Etsy Pros and Cons

Pros: I feel taken advantage of, Products until now, Some good sellers, Many sellers, Will never use this site again

Cons: Poor customer service, Did not fix problem, Seller closed my case with no resolve, Not receiving a response in a timely manner, No shipping by seller

Summary

Etsy is a web site that combines sellers of handmade items with customers. This web site contains thousands of internet stores of different sellers who offer their products. Customers can search for items they are interested in and communicate directly with the seller. All terms and conditions are set by the seller. Etsy offers the following categories of products: accessories, furniture, music, candles, art, jewelry, glass, knitting, bags and purses, geekery, books and zines, ceramic and pottery, holidays, woodworking, plants and edibles, paper goods, weddings, children, clothes, bath and beauty, housewares, toys, needlecraft, crochet, dolls and miniatures, vintage, supplies, quilts, pets, patterns, and everything else.

Etsy reviews and complaints

Etsy is ranked 75 out of 455 in Auctions and Marketplaces category

Area Served

USA

Payment Methods

MasterCard

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