Etsy Phone Numbers and Emails

Toll-Free Number:

  • (844) 935-3879
    North America

Customer Service:

  • (844) 935-3879
    North America
  • +61 180 053 1536
  • +44 800 011 9700


  • +3 531 513 7100

Etsy Emails:

Accounting/ Billing
Business Customer Service
Notifications and Issues about manufacturing
Customer Service
Dispute resolution, Registration
Investors/ Franchising
Model Clauses Inquiries, Privacy Inquiries
Australia, Canada, France, Germany, Press Inquiries, United Kingdom
Technical Support
Password reset instructions
More phone numbers and emails Less phone numbers and emails

Etsy Contact Information

Etsy Website:

Etsy Online Chat:

Corporate Office Address:

Etsy, Inc.
117 Adams Street
Brooklyn, New York 11201
United States


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Etsy Rating Based on 2K Reviews

Rating details

more details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality

Rating stats

Rating trend

Summary of Etsy Customer Service Calls

06:01 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Etsy Customer Service?

Shipping and Delivery Question:

  • “Items not received”
  • “Quick shipping”
  • “I ordered something that never arrived”

Account Question:

  • “Fraudulent activity with account”
  • “Cant find account”
  • “Suspicious activity on account”

Request for Information Question:

  • “Need help urgentlly”
  • “Trying to figure out how to refund someone”
  • “About my account”

Payments and Charges Question:

  • “Billing issue”
  • “Not depositing my money”
  • “Payment issue”

Refund Question:

  • “Trying to refund money back to customer and it keeps saying error”
  • “Refund, never got my stuff”
  • “Missing refund”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Overdue order 91 days the order was canceled”
  • “Deactivated account”

Product/ Service Question:

  • “Placed an order and want to add to the order”
  • “Seller didn't ship my order and I paid for expedited shipping”
  • “I'm trying to escalate a case. But when I tap the icon that should let me escalate it something is going on with the system and it will not let me. So I need help escalating the issue.”

Return/ Replace Question:

  • “I need the address to returns.”
  • “Return merchandise”
  • “Return”

Cards Question:

  • “Can't find my gift card to use”
  • “I’m am unable to retain my choices and more so unable to pay for them as l only use VISA card payment”
  • “Smart ID card ,not available in my country”

Staff Question:

  • “My name is invalid, called customer service and got charged for the call after waiting for 8 minutes where they proceeded to hang up on me.”
  • “Need to speak to customer service regarding an order I placed”
  • “Customer service”

Website/ Application Question:

Employment Question:

  • “1099 k”
  • “Leaving a job were i ran the etsy account. And now want to open a account of my own. But can not clear out of the old account and i want to make sure the 2 accounts do not to together”

Other Question:

  • “Regarding my Email”
  • “An issue with the product I ordered”
  • “A seller is refusing to pay my money back and said he is keeping my product also”


Etsy Terms of Service
To read more:
Etsy Privacy Policy
To read more:
Top Etsy Services

Shipping Service, Customer Care, Seller Program

Top Etsy Products

Account, Marketplace, Website

Etsy Pros and Cons

Pros: I feel taken advantage of, Good selection of items to choose from, Difficult to contact, No contact no help, Many sellers

Cons: Customer service, No customer service, No contact to resolve issues via phone, Difficulty contacting customer service, Did not fix problem


Etsy is a web site that combines sellers of handmade items with customers. This web site contains thousands of internet stores of different sellers who offer their products. Customers can search for items they are interested in and communicate directly with the seller. All terms and conditions are set by the seller. Etsy offers the following categories of products: accessories, furniture, music, candles, art, jewelry, glass, knitting, bags and purses, geekery, books and zines, ceramic and pottery, holidays, woodworking, plants and edibles, paper goods, weddings, children, clothes, bath and beauty, housewares, toys, needlecraft, crochet, dolls and miniatures, vintage, supplies, quilts, pets, patterns, and everything else.

Etsy reviews and complaints

Etsy is ranked 90 out of 396 in Auctions and Marketplaces category

Area Served

USA, Canada, Europe, UK, Other, Australia, Asia, Worldwide

Payment Methods

MasterCardVISAPayPalAmerican Express

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