Contact Etsy Customer Service
Contact Information
Etsy Chat:
Etsy Email:
Corporate Office Address:
Fax:
Other Info:
Etsy's email addresses:
registration@mail.etsy.com (registration)
transaction@etsy.com (transaction notices)
dispute-resolution@etsy.com, community@etsy.com, billing@etsy.com (support issues)
lostpassword@mail.etsy.com (password reset instructions)
integrity@etsy.com (reports and policy-based inquiries)
manufacturing@etsy.com (notifications and issues about manufacturing)
Mailing Address (Legal Issues):
Etsy Ireland UC
66/67 Great Strand Street
Dublin 1
Ireland
E-mail: legal@etsy.com
Help in Social Networks:
Summary of Etsy Customer Service Calls
CALLS
CONNECTIONS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Customers Contact Etsy to Ask about:
Account Question:
- “Account changes that were not me”
- “Account is locked”
- “Issues with seller account”
Shipping and Delivery Question:
- “Did not receive order” , Review # 1677337
- “Wrong delivery address”
- “Shipping gone” , Review # 1660176
Request for Information Question:
- “No confirmation on my order” , Review # 1678884
- “It’s about an order”
Payments and Charges Question:
- “Payment”
- “Fraudulent charges” , Review # 1666257
Refund Question:
- “Email regarding refund I didn't issue- checking in regarding card” , Review # 1679694
- “Need my shop fees refunded” , Review # 1642012
Product/ Service Question:
- “Item came broken”
Return/ Replace Question:
- “I want either a replacement or my money back.”
Activation/ Cancellation Question:
- “Problem with cancellation order” , Review # 1644514
Other Question:
- “To buy some pillows”
- “I need my pass word text to me”
- “I need to get verification on my order”
About
Pros: I feel taken advantage of, Products until now, Some good sellers, Many sellers, Will never use this site again
Cons: Poor customer service, Did not fix problem, Seller closed my case with no resolve, Not receiving a response in a timely manner, No shipping by seller
Etsy is a web site that combines sellers of handmade items with customers. This web site contains thousands of internet stores of different sellers who offer their products. Customers can search for items they are interested in and communicate directly with the seller. All terms and conditions are set by the seller. Etsy offers the following categories of products: accessories, furniture, music, candles, art, jewelry, glass, knitting, bags and purses, geekery, books and zines, ceramic and pottery, holidays, woodworking, plants and edibles, paper goods, weddings, children, clothes, bath and beauty, housewares, toys, needlecraft, crochet, dolls and miniatures, vintage, supplies, quilts, pets, patterns, and everything else.
Etsy is ranked 75 out of 455 in Auctions and Marketplaces category
USA
Etsy Stats
Number of Reviews
Number of Comments
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