Etsy Phone Numbers and Emails

Toll-Free Number:

  • (844) 935-3879
    North America
  • Total calls: 25.1K
  • Issues resolved: 600
  • Last call:

Customer Service:

  • +61 180 053 1536
  • +44 800 011 9700


  • +3 531 513 7100

Etsy Emails:

Accounting/ Billing
Business Customer Service
Notifications and Issues about manufacturing
Customer Service
Dispute resolution, Registration
Investors/ Franchising
Model Clauses Inquiries, Privacy Inquiries
Australia, Canada, France, Germany, Press Inquiries, United Kingdom
Technical Support
Password reset instructions
More phone numbers and emails Less phone numbers and emails

Etsy Contact Information

Etsy Website:

Etsy Help Center:

Corporate Office Address:

Etsy, Inc.
117 Adams Street
Brooklyn, New York 11201
United States


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Etsy Rating Based on 2.5K Reviews

Rating details

more details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality

Rating stats

Rating trend

Summary of Etsy Customer Service Calls

05:50 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Etsy Customer Service?

Shipping and Delivery Question:

  • “I never received my item or got my money back”
  • “Wrong address”
  • “Packages not delivered”

Account Question:

  • “Account suspended”
  • “Account problems”
  • “Password rest 4 digit code”

Request for Information Question:

  • “Question about personalized order”
  • “Question a bout the product”
  • “To learn how to become a seller”

Payments and Charges Question:

  • “To change billing date”
  • “My coupon code easnt applied to my order”
  • “Check order placed in November for little shelf .was charged to my card but never received”

Refund Question:

  • “Need refund”
  • “Having trouble with a refund from seller”
  • “I want a refund”

Activation/ Cancellation Question:

  • “Cancel subscription”
  • “Cancel order”
  • “Seller keeps canceling my orders”

Product/ Service Question:

  • “Item came broken”
  • “I placed an order and entered the wrong e mail for that order. I want to change it.”
  • “My shop dont work”

Return/ Replace Question:

  • “Lost all purchase info when I got new phone.was in middle of returning purchase”
  • “Exchange/refund”
  • “Need to return item”

Cards Question:

  • “Card ***”
  • “Can't update credit card”
  • “Problem with gift card”

Staff Question:

  • “Customer service”
  • “Speak to the manager about a complaint”
  • “No response from customer service”

Website/ Application Question:

  • “Site wont publish my item”
  • “Problem with website”
  • “Having trouble building my site”

Employment Question:

  • “Trying to get paid, cant upload my ID”
  • “Finances I want to get paid”
  • “1099 k”

Other Question:

  • “I want to close my shop”
  • “Can't update information”
  • “Cvvv”


Etsy Terms of Service
To read more:
Etsy Privacy Policy
To read more:
Top Etsy Services

Shipping Service, Customer Care, Seller Program

Top Etsy Products

Account, Marketplace, Website

Etsy Pros and Cons

Pros: I feel taken advantage of, I just needed to speak to a live person, No contact no help, Good selection of items to choose from, Will never use this site again

Cons: Customer service, No customer service, Difficulty contacting customer service, No contact to resolve issues via phone, Did not fix problem


Etsy is a web site that combines sellers of handmade items with customers. This web site contains thousands of internet stores of different sellers who offer their products. Customers can search for items they are interested in and communicate directly with the seller. All terms and conditions are set by the seller. Etsy offers the following categories of products: accessories, furniture, music, candles, art, jewelry, glass, knitting, bags and purses, geekery, books and zines, ceramic and pottery, holidays, woodworking, plants and edibles, paper goods, weddings, children, clothes, bath and beauty, housewares, toys, needlecraft, crochet, dolls and miniatures, vintage, supplies, quilts, pets, patterns, and everything else.

Etsy reviews and complaints

Etsy is ranked 100 out of 404 in Auctions and Marketplaces category

Area Served

USA, Canada, Europe, UK, Other, Australia, Asia, Worldwide

Payment Methods

MasterCardVISAPayPalAmerican Express

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