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Contact Etsy Customer Service

How to Reach a Person at Etsy

Verified Contact Information

Toll-Free Number:

  • 1-844-935-3879
    IVR / Automated System Only (No Human Option)
Call Now

Customer Service:

  • 1-929-289-3411
    App Support
  • +61 180 053 1536
    Australia
  • +44 800 011 9700
    UK

Legal:

  • +3 531 513 7100

Media:

global-etsy@awin.com
Additional Affiliate Inquires Only
billing@etsy.com
partnerships@etsy.com
developer@etsy.com
Developer
registration@etsy.com
Registration
security@etsy.com
Security
transaction@etsy.com
Transaction Notices
support@etsy.com
ir@etsy.com
accommodations@etsy.com
Interview Accommodations
dispute-resolution@etsy.com
Dispute Resolution
dpo@etsy.com
Privacy Inquiries
legal@etsy.com
etsyaffiliates@etsy.com
Affiliates
press@etsy.com
Press Inquiries
lostpassword@mail.etsy.com
Password Reset Instructions
Send Message

Etsy Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Etsy Phone Number
1 (844) 935-3879
Average Hold Time
Less than 1 minute
Average Calls duration
1 minute
Most Popular Etsy Email Address
support@etsy.com
Etsy Live Agent Availability
25% of callers successfully reach a real person
Issue Resolution Rate
Low (4% reported full resolution)
View full overview

How to Contact Etsy Customer Service?

The Etsy support phone number varies depending on your region and language. To contact Etsy customer service by phone in the USA, you can call the Etsy support phone number at +1-844- 935-3879. Keep in mind that wait times may be longer than usual due to high call volumes, and you may be directed to email or live chat instead of phone support depending on your issue.

To get in touch with Etsy support via your account, you can use the Etsy online Help Center. Here's how to access it:

  1. Log in to your Etsy account.
  2. Click on "You" in the top-right corner of the screen.
  3. Select "Help" from the dropdown menu.
  4. From the Help Center, you can search for articles related to your issue or click on "Contact Etsy Support" to reach out to Etsy customer support.


Once you click on "Contact Etsy Support," you'll be directed to a page where you can select the issue you need help with and choose whether you want to contact Etsy through email, live chat, or phone (if available in your region). If you choose to email or live chat, you can submit your request and Etsy will respond as soon as possible.

Yes, you can contact Etsy Inc's customer service via live chat.To access the live chat option, go to the Etsy Help Center and select the "Contact support" button. From there, you can choose the topic of your inquiry and then select the "Chat with us" option.
Etsy's live chat hours may vary depending on your location and the volume of customer inquiries. You can check the Help Center for more information on the current hours of operation for live chat. Additionally, Etsy provides 24/7 customer service for urgent issues via email and phone. Overall, Etsy's customer service chat is one of the quickest ways to get assistance with any questions or concerns related to your Etsy account or purchases.

To contact Etsy's online Help Center via email, you can use the Etsy customer service email address, which is "support@etsy.com". This email address is the main channel for contacting Etsy's customer support team. You can use it to report issues, ask questions, or seek assistance with your Etsy account or purchases.
To contact customer service for Etsy, simply compose an email explaining your issue or inquiry in detail and then send it to the Etsy support email address mentioned above. Etsy's customer support team will review your message and respond as soon as possible, typically within one to two business days.
If you prefer to contact Etsy directly through their website, you can go to the Help Center and click on the "Contact support" button. This will take you to a page where you can select the topic of your inquiry, and then choose between email, phone, or live chat support.

Because Etsy is a marketplace of independent creators, each shop sets its own return and exchange rules. While many sellers are happy to work with you, Etsy’s Purchase Protection program provides an extra layer of security for buyers. Visit this page, for more information on how to contact a seller about a return or to file a claim.

PissedConsumer Club

Contact Information

Etsy Website:

Etsy Help Center:

Corporate Office Address:

Etsy, Inc.
117 Adams St.
Brooklyn, New York 11201
United States

Other Info (opening hours):

Mailing Address:

Etsy Support Team - Privacy Policy

Etsy Ireland UC

66/67 Great Strand St.

Dublin 1

Ireland

More contact details

Summary of Etsy Customer Service Calls

84.7K TOTAL
CALLS
02:00 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Etsy?

Shipping and Delivery Question:

  • “Did not get my shipment”
  • “Missing item”
  • “I never received my order”

Request for Information Question:

  • “Speak to someone about an order”
  • “Question about a recent order”
  • “Have questions about in order.I would like to place”

Account Question:

  • “Two accounts??? Not receiving download email”
  • “Want to open account”
  • “Want to be a member on etsy”

Product/ Service Question:

  • “Item that I choose to purchase goes to another address”
  • “I'm interested in some draws pull”
  • “Order a product”

Payments and Charges Question:

  • “Emergency fraud purchase on my account”
  • “Credit card”
  • “I ordered flowers with a credit i had at esty which was almost 43.00 and I had to use my credit card to pay the difference which was almost 35.00 I have tried to get in touch with esty but no reply please help.”

Refund Question:

  • “I didn't refund. I just want my order come to my place. I paid for.”
  • “Need refund for item I paid for but never received.”
  • “About the order I just place.The salt and Peppered bob wig.If they don't have that one just refund me my money.”

Return/ Replace Question:

  • “Return an order”
  • “Returns”
  • “Incorrect email On my purchase”

Activation/ Cancellation Question:

  • “I would like to cancel an order I just made”
  • “Cause I want to cancel my order”
  • “Cancel order 411222****”

Cards Question:

  • “Unable to add new card”
  • “Use card you pay just money”
  • “Another person using my visa card”

Website/ Application Question:

  • “Having problems with your website”
  • “Have trouble download a pattern to sew”
  • “Placed an order through you site and seller has not gotten back to me.”

Staff Question:

  • “Why do ya want me to pay for a service to get help”
  • “Serum not in service”
  • “Customer service”

Employment Question:

  • “Stuck on the 'how you'll get paid' part of signing up as a seller”
  • “Check job”
  • “Unpaid wages”

Other Question:

  • “Late arrival on my order”
  • “Prices for shoes”
  • “Customer svc”

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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