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Contact Etsy Customer Service

Etsy Phone Numbers and Emails

Toll-Free Number:

  • (844) 935-3879
    North America (This number is currently not in service and simply goes to a voicemail)
Call customer service
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Customer Service:

  • +61 180 053 1536
    Australia
  • +44 800 011 9700
    UK

Legal:

  • +3 531 513 7100

Etsy Emails:

Media
Additional Affiliate Inquires Only
billing@etsy.com
partnerships@etsy.com
developer@etsy.com
Developer
registration@etsy.com
Registration
security@etsy.com
Security
transaction@etsy.com
Transaction Notices
support@etsy.com
ir@etsy.com
accommodations@etsy.com
Interview Accommodations
dispute-resolution@etsy.com
Dispute Resolution
dpo@etsy.com
Privacy Inquiries
legal@etsy.com
etsyaffiliates@etsy.com
Affiliates
press@etsy.com
Press Inquiries
lostpassword@mail.etsy.com
Password Reset Instructions
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How to Contact Etsy Customer Service?

author avatar
PissedConsumer Reporter

The Etsy support phone number varies depending on your region and language. To contact Etsy customer service by phone in the USA, you can call the Etsy support phone number at +1-844- 935-3879. Keep in mind that wait times may be longer than usual due to high call volumes, and you may be directed to email or live chat instead of phone support depending on your issue.

To get in touch with Etsy support via your account, you can use the Etsy online Help Center. Here's how to access it:

1. Log in to your Etsy account.
2. Click on "You" in the top-right corner of the screen.
3. Select "Help" from the dropdown menu.
4. From the Help Center, you can search for articles related to your issue or click on "Contact Etsy Support" to reach out to Etsy customer support.

Once you click on "Contact Etsy Support," you'll be directed to a page where you can select the issue you need help with and choose whether you want to contact Etsy through email, live chat, or phone (if available in your region). If you choose to email or live chat, you can submit your request and Etsy will respond as soon as possible.

Yes, you can contact Etsy Inc's customer service via live chat.To access the live chat option, go to the Etsy Help Center and select the "Contact support" button. From there, you can choose the topic of your inquiry and then select the "Chat with us" option.

Etsy's live chat hours may vary depending on your location and the volume of customer inquiries. You can check the Help Center for more information on the current hours of operation for live chat. Additionally, Etsy provides 24/7 customer service for urgent issues via email and phone. Overall, Etsy's customer service chat is one of the quickest ways to get assistance with any questions or concerns related to your Etsy account or purchases.

To contact Etsy's online Help Center via email, you can use the Etsy customer service email address, which is "support@etsy.com". This email address is the main channel for contacting Etsy's customer support team. You can use it to report issues, ask questions, or seek assistance with your Etsy account or purchases.

To contact customer service for Etsy, simply compose an email explaining your issue or inquiry in detail and then send it to the Etsy support email address mentioned above. Etsy's customer support team will review your message and respond as soon as possible, typically within one to two business days.

If you prefer to contact Etsy directly through their website, you can go to the Help Center and click on the "Contact support" button. This will take you to a page where you can select the topic of your inquiry, and then choose between email, phone, or live chat support.

Etsy Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Etsy Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    64% phone 36% email
  • The best phone number to call Etsy is 8449353879. 67% of consumers used this number to address their issues and concerns. Meanwhile, 26% of users reported contacting a real person successfully by dialing the phone number 611800531536.

  • The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.

  • Be prepared for the call as Etsy may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.

View full overview ›
PissedConsumer Club

Contact Information

Etsy Website:

Etsy Help Center:

Corporate Office Address:

Etsy, Inc.
117 Adams St.
Brooklyn, New York 11201
United States

Other Info (opening hours):

Mailing Address:

Etsy Support Team - Privacy Policy

Etsy Ireland UC

66/67 Great Strand St.

Dublin 1

Ireland

More contact details

Etsy Customer Service Reviews

1.5 / 5
Poor
Peter P Bxr
I spend thousands of dollars learning and spending on Etsy I never was given a person to person I was robbed serial time on a @***.00 purchase and a $500.00 purchase please I need to know where my ite

It overall a good idea I goy my candles licensed I share with millions of people on Facebook Instagram and cultural I opened the eyes of the living in the help of the spirits

Kaison Nnb
I’m disappointed right now hope I get what I ordered or you put my money back on my card

Very bad about the whole thing and this is my first order hope you will improve your service you should have some one live to talk the customer about what they are calling for and try to improve your customer service is not everyone that want to machine for me I will like to talk to real people not machines

Solana Qhf
I am waiting for a refund for the necklace that was too small
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I would like a refund on my debit card for the necklace that was too small my order number is366977****

Concettina Pwj
Did not speak with anyone

Was not able to speak with anyone. Call did not go through. I was disappointed that call did not go through

How Good is Etsy's Customer Service?

Ashley S Nep
Ashley S Nep
Feels Disappointed | May 29, 2025

I wouldn't buy from certain places on here because you don't get your product or money back or a replacement of the item.

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Sanjeev Dlw
Sanjeev Dlw
Feels Disappointed | May 24, 2025

It was hard for me to find the link to customer service. Everything good when connected but lost the connection twice when I tried to send a picture of my cc statement, then had a hard time reminding the link. I did establish a complaint but how not heard back about the outcome. My case did not fit into the trees.

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Laquasia Xaz
Laquasia Xaz
Feels Disappointed | May 20, 2025

Never got any help because your system is awful. Etsy needs a customer phone number.

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Samika Tjf
Samika Tjf
Feels Disappointed | May 08, 2025

I was told by smileleather to take it up with USPS. I ordered my cat collars (3) from another vendor.

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Aaralyn Ssm
Aaralyn Ssm
Feels Disappointed | May 03, 2025

I AMCOMPLETELY LOCKED OUT OF MY SHOP AND WEBSITE I’VE BEEN LOCKED OUT SINCE APRIL 29th WHEN I WAS TOLD TO CHANGE MY PASSWORD BECAUSE MY ACCOUNT HAS BEEN HACKED I HAVE NO WAY TO GET BACK INTO MY ACCOUNT I HAD ORDERS THAT NEVER GOT SHIPPED AND DONT HAVE ANY IDEA AS TO HOW MANY MORE ORDERS HAVE CAME IN SINCE THEN I NEED SOMEONE FROM ETSY TO CALL ME AND GET ME BACK INTO MY ACCOUNT I HAVE HAD AN ETSY SHOP SINCE 2014 THIS IS TERRIBLE CUSTOMER SERVICE.

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Jahmai Qlq
Jahmai Qlq
Feels Disappointed | Apr 16, 2025

Bad service

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Summary of Etsy Customer Service Calls

80.1K TOTAL
CALLS
02:41 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Etsy?

Shipping and Delivery Question:

  • “I ordered 2 peace lilly have not received them yet why”
  • “I received a notification that package had new delivered but no packages or do I have a tracking number”
  • “My order has shipping charges. Spending $77. Says free shipping over $39 .”

Request for Information Question:

  • “How to process an exchange”
  • “Have question about my funds”
  • “Question on Roxy Benton address labels”

Account Question:

  • “Account Access”
  • “Ordered something but didn’t have an account and it’s been a week and the product hasn’t arrived”
  • “Can’t get in account”

Payments and Charges Question:

  • “Suspension n double charge”
  • “Reimbursement of $166”
  • “Fraud”

Product/ Service Question:

  • “My order was very bad quality i need a refund or a replacement”
  • “Fabric perusal and possible purchase for approximately 3000 hours”
  • “Product not on time”

Refund Question:

  • “Refund”
  • “Close and refund my money”
  • “My order was not fulfilled and I need a refund”

Return/ Replace Question:

  • “Return item”
  • “Saddle return”
  • “Address change”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Cancellation”
  • “Deactivation”

Cards Question:

  • “Menu cards”
  • “Why are you having problems with my card and email to complete a refund they are the same email address and card used for ordering”
  • “Didn’t get complete order of cards”

Website/ Application Question:

  • “You have not downloaded my purchase from this morning and this isn't the first time.”
  • “For a redownload”
  • “Trying to finish communication with verafleur company that you discontinued but was still on your site. I would like purchase item hopefully item is ok”

Staff Question:

  • “Lousy customer service by email”
  • “Customer service return”
  • “Customer service”

Employment Question:

  • “Stuck on the 'how you'll get paid' part of signing up as a seller”
  • “Check job”
  • “Unpaid wages”

Other Question:

  • “Trying to remove a personalization note from order”
  • “Scammers”
  • “Share and save”

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