Contact Etsy Customer Service
Etsy Phone Numbers and Emails
Toll-Free Number:
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(844) 935-3879North America
Customer Service:
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+61 180 053 1536Australia
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+44 800 011 9700UK
Legal:
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+3 531 513 7100
Etsy Emails:
Etsy Contact Information
Etsy Website:
Etsy Help Center:
Corporate Office Address:
Fax:
How to Contact Etsy Customer Service
Etsy is a global marketplace for craft supplies, vintage furniture, handmade toys, art, collectibles, and many more unique products. With such an extensive product line the Etsy customer support team should provide for fast and convenient request handling. Customer engagement is directly based on Etsy's customer service performance.
If any issues arise, consumers endeavor to reach out to Etsy customer support. The company offers omnichannel customer service.
How to contact Etsy customer service via phone number?
Unfortunately, the platform doesn’t provide any Etsy phone numbers to immediately dial. However, registered users may use the Contact support button on help.etsy.com. After selecting the issue, the system redirects the request to the type of Etsy customer service i.e phone, chat or email that is better suited for solving the issue.
Furthermore, both buyers and sellers may request a callback from Etsy customer service. To use the option, it’s necessary to sign in to the account and select the issue. Even with no Etsy phone numbers on the website, there remains the possibility to talk to live customer care agents.
How to contact Etsy customer service via e-mail?
Again, there is no Etsy email address stated on the platform. But, there is the Email Us button on the issue forms. It’s available only for registered users. Should you click on it, there appears a dialogue box for entering a detailed description of the issue. The usual response time is two business days.
All requests that refer to the Etsy Terms of Service should be forwarded to legal@etsy.com. Please note that this Etsy email can’t be used for submitting regular buying/selling requests to the Etsy help center.
How to contact Etsy customer service via live chat?
According to the Etsy help page, live chat is available 24/7. However, a user can’t choose a method of addressing Etsy support. Depending on the issue nature, a service request is transferred to the most suitable issue handling form, including live chat.
You need to be logged into your Etsy account to contact customer service. It will help to identify you and provide support services faster.
There are also chat rooms at Etsy forums where users can create topics to share their experiences and discuss matters of concern.
How to contact Etsy customer service via social networks?
Etsy also provides support via social networks including Twitter, Facebook, and Instagram. The links to the company’s social media accounts are available on etsy.com. The profiles do not contain any other Etsy contacts or support hours, so you should post your question or send a direct message there and wait for the reply.
Response time on social media may differ. There are many posts on Twitter about excessively long delays in responding. It may even take several days to get an answer and there is no guarantee that the issue is resolved. Anyway, social networks remain one of the most used Etsy contact options to reach out to their representative.
Summary of Etsy Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Etsy Customer Service?
Shipping and Delivery Question:
- “Item not received”
- “Change shipping address”
- “No delivery”
Account Question:
- “Verifying my account, recent victim of identity theft”
- “Can’t log in”
- “I can't open my account”
Request for Information Question:
- “Need help getting paid”
- “How can I track my order”
- “Question about order”
Payments and Charges Question:
- “I placed an order todayYour company promised I would get my money deposited back into my account”
- “Not depositing my money”
- “Y'all got a payment from me but then I never got to the point where you got my address. The product will not make it to me”
Refund Question:
- “Refund. Misleading price at checkout”
- “Refund issue”
- “Refund”
Activation/ Cancellation Question:
- “Need to cancel my subscription”
- “CancelOrder”
- “Shop items were deactivated not by me”
Product/ Service Question:
- “Bought a bracelet and broke less than a week”
- “I never recieved my order and i want a refund”
- “Want to buy a Holy Bible”
Return/ Replace Question:
- “Exchange”
- “Changing the size of the watch band from a 6 to a 5 1/2”
- “I need a return label”
Cards Question:
- “About not using paypal but using my bank card”
- “Gift card transaction”
- “I've failed twice online to send a gift card to a friend”
Website/ Application Question:
- “Can't complete order online”
- “Website working incorrectly”
- “Start website”
Staff Question:
- “Customer service”
- “Customer service issue.”
- “Speak to the manager about a complaint”
Employment Question:
- “Can't get paid”
- “I can't set my store "how you'll get paid"”
- “1099k info”
Other Question:
- “Missing package”
- “I ordered Jamun plant . Is it black purple jamun or white only . I donot want white jamun fruit tree”
- “To update address”
About
Shipping Service, Customer Care, Seller Program
Account, Marketplace, Website
Pros: I feel taken advantage of, No contact no help, I just needed to speak to a live person, Will never use this site again, Too hard to get help
Cons: Customer service, No customer service, Difficulty contacting customer service, No contact to resolve issues via phone, Did not fix problem
Etsy is a web site that combines sellers of handmade items with customers. This web site contains thousands of internet stores of different sellers who offer their products. Customers can search for items they are interested in and communicate directly with the seller. All terms and conditions are set by the seller. Etsy offers the following categories of products: accessories, furniture, music, candles, art, jewelry, glass, knitting, bags and purses, geekery, books and zines, ceramic and pottery, holidays, woodworking, plants and edibles, paper goods, weddings, children, clothes, bath and beauty, housewares, toys, needlecraft, crochet, dolls and miniatures, vintage, supplies, quilts, pets, patterns, and everything else.
Etsy is ranked 102 out of 444 in Auctions and Marketplaces category
USA, Canada, Europe, UK, Other, Australia, Asia, Worldwide
Compare Etsy To
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