Contact Information

Etsy Phone Numbers

Legal Department:

  • +3 531 513 7100
  • +35 376 110 4800
  • +35 357 868 4757
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Currently you can call only US numbers.

Etsy Email:

Corporate Office Address:

Etsy, Inc.
Etsy Support Team 117 Adams Street
Brooklyn, NY 11201

Fax:

(718) 855-7956

Other Info:

Etsy's email addresses:
registration@mail.etsy.com (registration)
transaction@etsy.com (transaction notices)
dispute-resolution@etsy.com, community@etsy.com, billing@etsy.com (support issues)
lostpassword@mail.etsy.com (password reset instructions)
integrity@etsy.com (reports and policy-based inquiries)
manufacturing@etsy.com (notifications and issues about manufacturing)


Mailing Address (Legal Issues):
Etsy Ireland UC
66/67 Great Strand Street
Dublin 1
Ireland

E-mail: legal@etsy.com

Help in Social Networks:

Summary of Etsy Customer Service Calls

768 TOTAL
CALLS
0% SUCCESSFUL
CONNECTIONS
00:19 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Etsy to Ask about:

Payments and Charges Question:

  • “Doble charge”
  • “Payment”
  • “Tax charges”

Shipping and Delivery Question:

  • “Where is my order”
  • “Undelivered item” , Review # 1695097
  • “Lost tracking number”

Account Question:

  • “Can’t log in”
  • “Account deactivated” , Review # 1693378
  • “Account changes that were not me”

Request for Information Question:

  • “It’s about an order” , Review # 1693401
  • “I need to get verification on my order”
  • “No confirmation on my order” , Review # 1678884

Refund Question:

  • “Need my shop fees refunded”
  • “Customer wants a refund without returning the items”
  • “Trying to get a refund”

Return/ Replace Question:

  • “I need to return something”
  • “Return merchandise”
  • “Return”

Activation/ Cancellation Question:

  • “Problem with cancelations”
  • “Cancel order” , Review # 1687296
  • “Problem with cancellation order” , Review # 1644514

Product/ Service Question:

  • “The Mira order broke”
  • “Item came broken”

Website/ Application Question:

  • “Query about my etsy website”

Other Question:

  • “Problem with a shop owner”
  • “Waiting over a month for news on my product”
  • “Order history needed”

Etsy Rating Stats

1.8 out of 5 stars
based on 326 reviews
See all 695 reviews

Rating trend

About

Etsy Terms of Service
To read more: https://www.etsy.com/ca/legal/?ref=ftr
Etsy Privacy Policy
To read more: https://www.etsy.com/ca/legal/privacy/
Top Etsy Services

Shipping Service, Customer Care, Seller Program

Top Etsy Products

Account, Marketplace, Website

Etsy Pros and Cons

Pros: I feel taken advantage of, Products until now, Some good sellers, One of a kind products, Many sellers

Cons: Customer service, Did not fix problem, Poor seller tools and no phone number to the dispute team, Poor customer service, No response from etsy

Summary

Etsy is a web site that combines sellers of handmade items with customers. This web site contains thousands of internet stores of different sellers who offer their products. Customers can search for items they are interested in and communicate directly with the seller. All terms and conditions are set by the seller. Etsy offers the following categories of products: accessories, furniture, music, candles, art, jewelry, glass, knitting, bags and purses, geekery, books and zines, ceramic and pottery, holidays, woodworking, plants and edibles, paper goods, weddings, children, clothes, bath and beauty, housewares, toys, needlecraft, crochet, dolls and miniatures, vintage, supplies, quilts, pets, patterns, and everything else.

Etsy is ranked 79 out of 469 in Auctions and Marketplaces category

Area Served

USA

Payment Methods

MasterCard

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Etsy Stats

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