Contact Etsy Customer Service
Contact Information
Etsy Chat:
Etsy Email:
Corporate Office Address:
Fax:
Other Info:
Etsy's email addresses:
registration@mail.etsy.com (registration)
transaction@etsy.com (transaction notices)
dispute-resolution@etsy.com, community@etsy.com, billing@etsy.com (support issues)
lostpassword@mail.etsy.com (password reset instructions)
integrity@etsy.com (reports and policy-based inquiries)
manufacturing@etsy.com (notifications and issues about manufacturing)
Mailing Address (Legal Issues):
Etsy Ireland UC
66/67 Great Strand Street
Dublin 1
Ireland
E-mail: legal@etsy.com
Help in Social Networks:
Summary of Etsy Customer Service Calls
CALLS
CONNECTIONS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Customers Contact Etsy to Ask about:
Account Question:
- “Can’t log in”
- “Account deactivated” , Review # 1693378
- “Account changes that were not me”
Payments and Charges Question:
- “Tax charges”
- “Payment”
- “Late payment”
Shipping and Delivery Question:
- “Where is my order”
- “Undelivered item” , Review # 1695097
- “Lost tracking number”
Return/ Replace Question:
- “I need to return something”
- “Return merchandise”
- “Return”
Request for Information Question:
- “It’s about an order” , Review # 1693401
- “No confirmation on my order” , Review # 1678884
Product/ Service Question:
- “The Mira order broke”
- “Item came broken”
Activation/ Cancellation Question:
- “Cancel order” , Review # 1687296
- “Problem with cancellation order” , Review # 1644514
Refund Question:
- “Email regarding refund I didn't issue- checking in regarding card” , Review # 1679694
- “Need my shop fees refunded” , Review # 1642012
Website/ Application Question:
- “Query about my etsy website”
Other Question:
- “I place an order but it did not say when I will it”
- “Haven't received my item”
- “Need help finding my order”
About
Shipping Service, Customer Care, Seller Program
Account, Marketplace, Website
Pros: I feel taken advantage of, Products until now, Some good sellers, One of a kind products, Many sellers and use etsy often
Cons: Customer service, Did not fix problem, Poor customer service, No response from etsy, Very poor site
Etsy is a web site that combines sellers of handmade items with customers. This web site contains thousands of internet stores of different sellers who offer their products. Customers can search for items they are interested in and communicate directly with the seller. All terms and conditions are set by the seller. Etsy offers the following categories of products: accessories, furniture, music, candles, art, jewelry, glass, knitting, bags and purses, geekery, books and zines, ceramic and pottery, holidays, woodworking, plants and edibles, paper goods, weddings, children, clothes, bath and beauty, housewares, toys, needlecraft, crochet, dolls and miniatures, vintage, supplies, quilts, pets, patterns, and everything else.
Etsy is ranked 80 out of 468 in Auctions and Marketplaces category
USA
Etsy Stats
Number of Reviews
Number of Comments
Compare Etsy to
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
