Contact Information

Etsy Phone Numbers

Legal Department:

  • +3 531 513 7100
  • +35 376 110 4800
  • +35 357 868 4757
Write review

does not support this feature.

Currently you can call only US numbers.

Etsy Email:

Corporate Office Address:

Etsy, Inc.
Etsy Support Team 117 Adams Street
Brooklyn, NY 11201

Fax:

(718) 855-7956

Other Info:

Etsy's email addresses:
registration@mail.etsy.com (registration)
transaction@etsy.com (transaction notices)
dispute-resolution@etsy.com, community@etsy.com, billing@etsy.com (support issues)
lostpassword@mail.etsy.com (password reset instructions)
integrity@etsy.com (reports and policy-based inquiries)
manufacturing@etsy.com (notifications and issues about manufacturing)


Mailing Address (Legal Issues):
Etsy Ireland UC
66/67 Great Strand Street
Dublin 1
Ireland

E-mail: legal@etsy.com

Help in Social Networks:

Summary of Etsy Customer Service Calls

740 TOTAL
CALLS
0% SUCCESSFUL
CONNECTIONS
00:19 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Etsy to Ask about:

Account Question:

  • “Can’t log in”
  • “Account deactivated” , Review # 1693378
  • “Account changes that were not me”

Payments and Charges Question:

  • “Tax charges”
  • “Payment”
  • “Late payment”

Shipping and Delivery Question:

  • “Where is my order”
  • “Undelivered item” , Review # 1695097
  • “Lost tracking number”

Return/ Replace Question:

  • “I need to return something”
  • “Return merchandise”
  • “Return”

Request for Information Question:

  • “It’s about an order” , Review # 1693401
  • “No confirmation on my order” , Review # 1678884

Product/ Service Question:

  • “The Mira order broke”
  • “Item came broken”

Activation/ Cancellation Question:

  • “Cancel order” , Review # 1687296
  • “Problem with cancellation order” , Review # 1644514

Refund Question:

  • “Email regarding refund I didn't issue- checking in regarding card” , Review # 1679694
  • “Need my shop fees refunded” , Review # 1642012

Website/ Application Question:

  • “Query about my etsy website”

Other Question:

  • “I place an order but it did not say when I will it”
  • “Haven't received my item”
  • “Need help finding my order”

Etsy Rating Stats

1.8 out of 5 stars
based on 322 reviews
See all 687 reviews

Rating trend

About

Etsy Terms of Service
To read more: https://www.etsy.com/ca/legal/?ref=ftr
Etsy Privacy Policy
To read more: https://www.etsy.com/ca/legal/privacy/
Top Etsy Services

Shipping Service, Customer Care, Seller Program

Top Etsy Products

Account, Marketplace, Website

Etsy Pros and Cons

Pros: I feel taken advantage of, Products until now, Some good sellers, One of a kind products, Many sellers and use etsy often

Cons: Customer service, Did not fix problem, Poor customer service, No response from etsy, Very poor site

Summary

Etsy is a web site that combines sellers of handmade items with customers. This web site contains thousands of internet stores of different sellers who offer their products. Customers can search for items they are interested in and communicate directly with the seller. All terms and conditions are set by the seller. Etsy offers the following categories of products: accessories, furniture, music, candles, art, jewelry, glass, knitting, bags and purses, geekery, books and zines, ceramic and pottery, holidays, woodworking, plants and edibles, paper goods, weddings, children, clothes, bath and beauty, housewares, toys, needlecraft, crochet, dolls and miniatures, vintage, supplies, quilts, pets, patterns, and everything else.

Etsy reviews and complaints

Etsy is ranked 80 out of 468 in Auctions and Marketplaces category

Area Served

USA

Payment Methods

MasterCard

Edit Description

Etsy Stats

Filter Reset Filter by range.
  • Day
  • Week
  • Month
Level of detail.

Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Compare Etsy to

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Ebay
Ebay
1344 reviews
1.8
Compare
Amazon
Amazon
2337 reviews
2.2
Compare
Tradesy
Tradesy
1012 reviews
1.8
Compare


Report
Write a review
Do you have something to say about Etsy? What happened? What can we help you with?
Submit review Don't show this popup