I ordered a newborn outfit (bloomers and headband) for pictures. I had a conversation with the shop on what size giving my baby's weight and the shop stated to order a different size.
As I had just placed the order not two minutes prior, I messages back to please send the size they recommended. I gave my order number and shop replied saying "no problem". The transaction and the conversation all happened on the same day within minutes of each other. I get the outfit and it was a premie size (I needed 0-3).
So I messages the shop, and I messages the shop... And yet again I messages the shop. Never a single reply! All my messages were reasonable and professional yet still no acknowledgement.
There are too many other great sellers on etsy selling same things as my2lilpixies to risks buying from them. Very unprofessional.
Reason of review: Poor customer service.
Monetary Loss: $19.
Preferred solution: Full refund.
Etsy Pros: Many sellers and use etsy often.
Etsy Cons: My2lilpixies store.