Product: Etsy Account Clear all filters (57 of 57 reviews match)
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Etsy in Rockville, Maryland - Customer service

1.0
Details
You offer customer service but yet your phone number in Brooklyn N.Y. is not in service. So just exactly how is a customer suppose to contact someone. So we just write an email and wait a week or two or who knows how long for a response. Im trying to set an account up and i am having trouble with it. I suppose that Etsy does not want new customers. I suppose that Etsy wants everyone to flock to there competitors.
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Review
#910557 Review #910557 is a subjective opinion of poster.
Product
Etsy Account
Cons
  • Bad customer service
Reason of review
Poor customer service
Loss
$650
Preferred solution
have customer service contact me

Etsy - Account Review from Waterford, Queensland

1.0
Details
They will not investigate my dispute ... Or will they let me provide evidence ... And the removed my negative feedback ... My mailing address on my Etzy account says one address and my PayPal says another ... Etzy says that when I purchase, the mailing address automatically goes to my paypal address but I have an email from the seller that states that Etzy and the them (the seller) never get my PayPal details and that I entered the wrong address ... They are the worst liers and should be banned from selling to Australian consumers ... Do not use their website! Etzy don't even have the guts to call me.
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Review
#903486 Review #903486 is a subjective opinion of poster.
Product
Etsy Account
Reason of review
Poor customer service
receive that mail Hello, This is Susannah from Etsy's Marketplace Integrity team. Thank you for your interest in selling on Etsy. Based on inconsistencies we reviewed in your account information, we have reason to believe that your business presents a significant risk...
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Review
#895773 Review #895773 is a subjective opinion of poster.
Product
Etsy Account
Reason of review
Poor customer service

Etsy took money from my account! >:(

I have only made $75 dollars in sales and etsy randomly took $35 out! when I looked at the invoice it didn't say why it just had that it took the money. If anyone has had an experience like this please let me know how to keep that from happening again. thanks. now I have to enter at least a hundred words so ignore this sorry :( now I have to enter at least a hundred words so ignore this sorry :( now I have to enter at least a hundred words so ignore this sorry :( now I have to enter at least a hundred words so ignore this sorry :( thanks bye
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Review
#892102 Review #892102 is a subjective opinion of poster.
Product
Etsy Account
Reason of review
Problems with payment

Etsy in Marrakesh, Marrakesh-Tensift-El Haouz - Suspending my Shop for no legitimate cause

1.0
Details
My shop was suspended in Etsy for no legitimate case. When I asked why? This is their absurd response: "Thank you for your response regarding your account status. The Etsy marketplace is built on trust, and our policies (https://www.etsy.com/legal/sellers) require you to accurately represent yourself, your business, and your items. After a close review, we’ve found your shop to have one or more of the following issues: - Listing non-qualifying items - Inaccurately representing the size, scale, and location of your business, as well as your role in it - Not disclosing the people who help make your items or run your shop Based on the above factors, my team and I have elected to revoke your account privileges permanently. We are unable to reconsider this decision, and this email constitutes our final communication on this matter. We wish you the best in your future endeavors. Sincerely, Susannah Etsy Marketplace Integrity
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1 comment
Anonymous
#1186330

You should have responded. We went back and forth so much that I just told them I would get a lawyer. I will let you read the emails email me at hairbytyger@gmail.com

Review
#877429 Review #877429 is a subjective opinion of poster.
Product
Etsy Account
Cons
  • No phone number to call customer service
  • No solution
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Hi, I Open a shop on Etsy and sold 81 items in one Month and suddenly they shut down my shop without any further Notice or email . The Etsy Marketplace Integrity team is sucks , I have more then 1800 listings live and paid them $ 360 as a listing fee . I got Email that...
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1 comment
Anonymous
#1186333

Go to your bank and have them refund your money.

Review
#876800 Review #876800 is a subjective opinion of poster.
Product
Etsy Account
Reason of review
Poor customer service

Etsy in Wake Forest, North Carolina - Bad For Small Business

1.9
Details
I wanted to add another shop and profile but the personal profile name was taken which is my shop name. I figured I could email Etsy and prove I own the name. They don't have customer service for shop owners. It seems like they pull keywords out of your "support request" and then email you back a template that they think might work. They did this twice. Now I realize as a shop owner, I'm expected to pay for renewals every day which is about $30 per month to be in the search results. Not including the 20 cent listing fee and the seller fee for every item sold. For that much money, I can run Facebook ads and get traffic to my own site. Thank you to everyone who wrote reviews about being a customer on Etsy. I handmake my own stuff and hate it when jewelry is on Alibaba or Ebay and resold on Etsy as "handmade"
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Review
#864973 Review #864973 is a subjective opinion of poster.
Product
Etsy Account
Pros
  • Products until now
Cons
  • Etsy help desk was no help and rude
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
Tags
  • Poor Partnership

Etsy Account Review

1.8
Details
I am unable to contact anyone about 71.00 being taken out of my personsl account!!! Trying to get any information is a nightmare
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Review
#815020 Review #815020 is a subjective opinion of poster.
Product
Etsy Account
Reason of review
Problems with payment

Etsy - Account Review from Plattsburgh, New York

1.0
Details
Etsy is ABSOLUTELY ridiculous. I was in a car accident a few months ago and was in and out of physical therapy, living in the hospital and then at my parents. I'm in a wheelchair temporarily and have gone home, finally. Well since I am currently considered disabled, I cannot work. Now comes Etsy. Before my accident I had 1200+ sales and was a 5 star seller of 2 years. Of course, it was not predicted what was going to happen and therefore my Etsy shop went dead. I had sales that I needed to complete but could not get to them. Cases were filed, reviews left. I had no way to contact anyone to let them know what happened and that a refund would be coming. Well, I logged on for the first time since October and noticed it was suspended. I figured as much and went ahead and contacted them. They told me to close the 2 cases I had and pay my bill up to date, which was $200 I really didn't have. I was just excited to get back into it! So i closed the cases and paid my bill. Well 4 days passed and I didn't get a response to 2 of my emails. Today I sent another and "rushed" the email, in which I finally got a response. The respose was this "Our records show that your account shares sufficient information with an account whose privileges have been revoked for us to consider them related. As a result, we’ve terminated your account privileges as well. To protect the integrity of this process, I cannot disclose the specifics of our internal review criteria. Attempting to open additional accounts is a violation we take very seriously. Any new accounts will be closed immediately and without notice. Unfortunately, we cannot revisit your account status at this time and we will not respond to further inquiries about this." So not only are the guessing i'm associated with another account, they don't TELL me what account or the reason and they also say they won't speak further of the matter? REALLY?? Now I'm going to say this, I had a sister shop which was solely one item I sold a lot of in my original. I wanted to split them up to.make it easier. Yes, I had 2 shops. But the second shop was suspended because of my main one, because of the cases and the bill. I only had 7 sales on the second shop and not one buyer had a case against me nor did I owe a bill. ALSO, this second shop had been put on vacation mode in August without a sale or anything... 2 months prior. It makes no sense. So not only did they tell me to do these steps before reviewing, I gave them money I didnt have in hopes I could get back into selling to make it up. All I'm going to say is screw Etsy and the Better Business Bureau can deal with them to get me an explanation on their assumptions.
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Review
#797270 Review #797270 is a subjective opinion of poster.
Product
Etsy Account
Reason of review
Damaged or defective

Etsy in Madisonville, Tennessee - Hacked.

I've been hacked to the point of trying get my shop off Etsy and prevented from getting off by being redirected by this hacker in my shop. I can't log in, can't get ahold of Etsy, and I'm very unhappy. I'm going to get my financial info off and get totally away from this site. It's cost me thousands in false transactions stolen funds. I've been with Etsy since 2008 and you'd think they would have protected their sellers better if they want to stay in business.
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Review
#781121 Review #781121 is a subjective opinion of poster.
Product
Etsy Account
Reason of review
Poor customer service