Etsy took money from my account! >:(

I have only made $75 dollars in sales and etsy randomly took $35 out! when I looked at the invoice it didn't say why it just had that it took the money. If anyone has had an experience like this please let me know how to keep that from happening again. thanks. now I have to enter at least a hundred words so ignore this sorry :( now I have to enter at least a hundred words so ignore this sorry :( now I have to enter at least a hundred words so ignore this sorry :( now I have to enter at least a hundred words so ignore this sorry :( thanks bye
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ID
#892102 Review #892102 is a subjective opinion of poster.
Location
Leander, Texas
Product
Etsy Account
Reason of review
Problems with payment

Etsy - Suspending my Shop for no legitimate cause

1.0
Details
My shop was suspended in Etsy for no legitimate case. When I asked why? This is their absurd response: "Thank you for your response regarding your account status. The Etsy marketplace is built on trust, and our policies (https://www.etsy.com/legal/sellers) require you to accurately represent yourself, your business, and your items. After a close review, we’ve found your shop to have one or more of the following issues: - Listing non-qualifying items - Inaccurately representing the size, scale, and location of your business, as well as your role in it - Not disclosing the people who help make your items or run your shop Based on the above factors, my team and I have elected to revoke your account privileges permanently. We are unable to reconsider this decision, and this email constitutes our final communication on this matter. We wish you the best in your future endeavors. Sincerely, Susannah Etsy Marketplace Integrity
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1 comment
Anonymous
#1186330

You should have responded. We went back and forth so much that I just told them I would get a lawyer. I will let you read the emails email me at hairbytyger@***.com

ID
#877429 Review #877429 is a subjective opinion of poster.
Location
Marrakesh, Marrakesh-Tensift-El Haouz
Product
Etsy Account
Cons
  • No phone number to call customer service
  • No solution
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Hi, I Open a shop on Etsy and sold 81 items in one Month and suddenly they shut down my shop without any further Notice or email . The Etsy Marketplace Integrity team is sucks , I have more then 1800 listings live and paid them $ 360 as a listing fee . I got Email that...
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1 comment
Anonymous
#1186333

Go to your bank and have them refund your money.

ID
#876800 Review #876800 is a subjective opinion of poster.
Location
Woodside, New York
Product
Etsy Account
Reason of review
Poor customer service

Etsy - Bad For Small Business

1.9
Details
I wanted to add another shop and profile but the personal profile name was taken which is my shop name. I figured I could email Etsy and prove I own the name. They don't have customer service for shop owners. It seems like they pull keywords out of your "support request" and then email you back a template that they think might work. They did this twice. Now I realize as a shop owner, I'm expected to pay for renewals every day which is about $30 per month to be in the search results. Not including the 20 cent listing fee and the seller fee for every item sold. For that much money, I can run Facebook ads and get traffic to my own site. Thank you to everyone who wrote reviews about being a customer on Etsy. I handmake my own stuff and hate it when jewelry is on Alibaba or Ebay and resold on Etsy as "handmade"
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ID
#864973 Review #864973 is a subjective opinion of poster.
Location
Wake Forest, North Carolina
Product
Etsy Account
Pros
  • Products until now
Cons
  • Etsy help desk was no help and rude
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution

Etsy Account Review

1.8
Details
I am unable to contact anyone about 71.00 being taken out of my personsl account!!! Trying to get any information is a nightmare
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ID
#815020 Review #815020 is a subjective opinion of poster.
Location
Taylor, Michigan
Product
Etsy Account
Reason of review
Problems with payment

Etsy - Account Review from Plattsburgh, New York

1.0
Details
Etsy is ABSOLUTELY ridiculous. I was in a car accident a few months ago and was in and out of physical therapy, living in the hospital and then at my parents. I'm in a wheelchair temporarily and have gone home, finally. Well since I am currently considered disabled, I cannot work. Now comes Etsy. Before my accident I had 1200+ sales and was a 5 star seller of 2 years. Of course, it was not predicted what was going to happen and therefore my Etsy shop went dead. I had sales that I needed to complete but could not get to them. Cases were filed, reviews left. I had no way to contact anyone to let them know what happened and that a refund would be coming. Well, I logged on for the first time since October and noticed it was suspended. I figured as much and went ahead and contacted them. They told me to close the 2 cases I had and pay my bill up to date, which was $200 I really didn't have. I was just excited to get back into it! So i closed the cases and paid my bill. Well 4 days passed and I didn't get a response to 2 of my emails. Today I sent another and "rushed" the email, in which I finally got a response. The respose was this "Our records show that your account shares sufficient information with an account whose privileges have been revoked for us to consider them related. As a result, we’ve terminated your account privileges as well. To protect the integrity of this process, I cannot disclose the specifics of our internal review criteria. Attempting to open additional accounts is a violation we take very seriously. Any new accounts will be closed immediately and without notice. Unfortunately, we cannot revisit your account status at this time and we will not respond to further inquiries about this." So not only are the guessing i'm associated with another account, they don't TELL me what account or the reason and they also say they won't speak further of the matter? REALLY?? Now I'm going to say this, I had a sister shop which was solely one item I sold a lot of in my original. I wanted to split them up to.make it easier. Yes, I had 2 shops. But the second shop was suspended because of my main one, because of the cases and the bill. I only had 7 sales on the second shop and not one buyer had a case against me nor did I owe a bill. ALSO, this second shop had been put on vacation mode in August without a sale or anything... 2 months prior. It makes no sense. So not only did they tell me to do these steps before reviewing, I gave them money I didnt have in hopes I could get back into selling to make it up. All I'm going to say is screw Etsy and the Better Business Bureau can deal with them to get me an explanation on their assumptions.
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ID
#797270 Review #797270 is a subjective opinion of poster.
Location
Plattsburgh, New York
Product
Etsy Account
Reason of review
Damaged or defective

Etsy - Hacked.

I've been hacked to the point of trying get my shop off Etsy and prevented from getting off by being redirected by this hacker in my shop. I can't log in, can't get ahold of Etsy, and I'm very unhappy. I'm going to get my financial info off and get totally away from this site. It's cost me thousands in false transactions stolen funds. I've been with Etsy since 2008 and you'd think they would have protected their sellers better if they want to stay in business.
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ID
#781121 Review #781121 is a subjective opinion of poster.
Location
Madisonville, Tennessee
Product
Etsy Account
Reason of review
Poor customer service

Etsy - There is no way to talk to anybody

1.0
Details
I was suspended before I even bought anything. I have no idea why and no one EVER calls me back even though it says they will try to within 30 minutes. I emailed them, no response. I guess no one on the site wants my money....very poor administration. When you have problems you want answered the site takes you in circles never answering the question. I have an email that is at least as old as AOL and good credit and accounts. It makes no sense to me, you would think they would want to be nice to people signing up instead of banning them and not explaining what I did wrong.
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ID
#774532 Review #774532 is a subjective opinion of poster.
Product
Etsy Account
Cons
  • Terrible customer service
  • No reply to me
  • No phone number to contact them
Reason of review
Even though they said they would they have not....at all
Preferred solution
I want my account to be "unsuspended" they are treating me like a felon or something.
ETSY IS A SCAM!
About a year ago I opened a shop with Etsy, I did very well in the beginning, about 6months after having my shop I started getting mass orders, and then I started getting several complaints for no reasons, It was as though Etsy was trying to shut me down. My store was...
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ID
#681568 Review #681568 is a subjective opinion of poster.
Location
Sammamish, Washington
Product
Etsy Account
Reason of review
Bad quality

ETSY IS A SCAM

I had account with Etsy for a year, I was selling Wedding Veils bridal accessories, two of the products I carried were made from MFG I was friends with representing me as the shop. about 6months after, I started selling a lot of product almost unnormal. then 2 months later I started getting poor reviews from consumers for no reason.. didn't make sense. Etsy shut my shop down based on the poor reviews, shortly after I saw two shops that were carrying the same exact product I was carrying, I believe that these two shops either bought my product to resell or Etsy shut me down on purpose to create a store to sell for profit. The two shops carrying my product were Wedding Veil shop and Blissfulbridalshop. Etsy policies say that the shops have to have product that are handmade these two shops have product that violate the rules, yet they shut me down and these shops are still running,, beware do not open a shop with Etsy, more trouble than its worth
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ID
#681561 Review #681561 is a subjective opinion of poster.
Location
Sammamish, Washington
Product
Etsy Account
Reason of review
Poor customer service

Etsy Account Review

Hello, my name is Deno jones. This is in regards of a account that i did not open. My phone number is 918855**** thank you.
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ID
#677640 Review #677640 is a subjective opinion of poster.
Location
Skiatook, Oklahoma
Product
Etsy Account
Reason of review
Poor customer service

ETSY SELLER REVIEW

Have been an Etsy seller for approx. two years. They are an unbelievable lot! All they do is monitor your site. Have read they spend 80% of their budget policing sellers - and believe me they do! What's okay to sell one day isn't okay the next (had to deactivate over 200 items). So, in the spirit of cooperation, was in the process of reusing the ads with different products. Now, they changed dates on my deactivated ads and made them expired - without crediting my account -and I paid for those 200 ads! They just shut down your store when ever they want, don't answer you emails for days... I find their behavior ridiculous and really hard to work with! Obviously they are not interested in retaining active sellers.
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1 comment
Anonymous
#1177361

I had the same experience this is a class action lawsuit. Contact me at hairbytyger@***.com I talking to my attorney about this

ID
#671003 Review #671003 is a subjective opinion of poster.
Location
Marrero, Louisiana
Product
Etsy Account

Etsy - Account Review from San Diego, California

2.0
Details
I'm a BRAND NEW seller and customer on etsy. I have not made a purchase yet nor been able to sell anything because my account was instantly suspended. They said to check my email for the reason and of course there was nothing there. I've never been affiliated with etsy before whatsoever....in face I just recently heard about them. Wth is their problem? They don't return emails, don't call when you request one. I mean wtf!!?
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ID
#669463 Review #669463 is a subjective opinion of poster.
Location
San Diego, California
Product
Etsy Account
Reason of review
Damaged or defective

Etsy - Suspended store without reason

My store on Etsy was suspended, with no explanation. No email was sent, and getting a reply to emails to support? Seemingly impossible. I was selling greeting cards and prints. All designed by myself, all printed at home by myself. So what exactly is suspension worthy, I really don't know. And it seems they don't want me to know! Phone support apparently exists, but no matter what issue you put in the support drop down lists - it never comes up with the option to speak to someone by phone. Just to email! I'm going round in never ending circles. I had no idea Etsy where such a badly thought of company till this happened, and searched for solutions and came about all the bad reviews of the way they run their company.
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2 comments
Anonymous
#969061

This happened to me as well, and I sell greeting cards and prints too. No explanation, no notification, and I had hired someone to put all of the cards etc up in the site, so that money was lost as well.

This is unconscionable to do to small businesses!

Anonymous
#1177369
@PissedConsumer969061

This happened to me. This is a mass class action lawsuit. Email me at hairbytyger@***.com

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ID
#599143 Review #599143 is a subjective opinion of poster.
Location
Middletown, New York
Product
Etsy Account
Reason of review
Poor customer service